I purchased a Dell laptop Inspiron (Service tag # ***) on 08/27/with a year warrantyOn April 26, I tried to properly close the laptop and a screw popped out of the right hinge and then the screen appeared to start popping off of the monitorIn order to avoid further damage I left the laptop in the open positionI then called Dell customer service and opened a warranty repair request (Request #: ***)The Dell Customer Service Representative said that they would order replacement parts and send a technician to my house to repair the laptopThe service appointment was scheduled for May 6, between 11AM and 3PMNo technician called me and when I called Dell customer service I was told that there was a delay in the partI have called Dell customer service more than times to try to get this laptop repaired and have received no customer satisfaction
I ordered a Dell Bluetooth Portable Speaker (Black) - IPXCertified ($79.99) from Dell.com on August 14th, I used a promotion code for 10% Accessories and received $in a promo code when I brought a new Dell computerThe cost of the speaker came from $to $+ taxThe order was supposed to be delivered on August 21st, But I receive an email notification on August 16th, and said there was a delay on my orderI received a revised order data for August 23rd, Again, two days later on August 18th, 2016, I receive another email stating your order has been delayedThe new revised delivery would be August, 29th, Then I call Dell Customer Support on August 29th, to complain about the delay on my order and ask for them to tell me what was going onThe Customer Support guy sent me an email and told me a case specialist would contact me about my concernI never received a phone call or email from a case specialist to resolve my issueAlso, he wo
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as *** ***, *** ***, *** ***, **, ***That day, May 22, I opened a service request with Dell (***) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order."
Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
On 7/12/I purchased a Dell Inspiron directly from Dell online and received it on 7/15/ I set it up in my home on 8/7/and noticed that it ran very slowly and was "laggy" in general I have been using it for months and have not had the opportunity to contact support because I am extremely busy and frankly did not have hours to spend with tech support to resolve the issue
On 10/27/I found time to contact Dell regarding the issue They said it sounded like a "software issue" which was not covered by the warranty and insisted that I would need to purchase a technical warranty for $in order for them to look at the computer I purchased the warranty and was transferred to technical support in India I spoke to "***" who then took remote control of my computer After downloading some windows updates he then downloaded a BIOS driver from dell support I noticed the sequence numbers were different from those originally on my computerHe restarted the
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
I am having trouble with the Dell computer company in regards with a laptop that I've had since my freshman year in collegeI had the opportunity to study abroad in Morocco this summer and while I was over there my Dell laptop updated to Windows without my permissionI had no way to contact Dell while I was there because I didn't have phone serviceAfter the update, my Dell computer does not stay connected to the internetWhen I came back to the US, I called Dell and they said that my computer isn't compatible with Windows and that it would cost me about $to go back to the way it was and that I would have to buy another $100+ hard drive to back up my filesIt upsets me that Dell allowed windows to update my computer without my knowledge knowing that my Dell wasn't compatible with windows I am a college student who is limited on money and now I don't have a working computer to finish my last semester in collegeDell should fix my computer for free because it wasn'
I I ordered machines from your company in June from the Dell OutletOne is shown below that is double the price of the original oneI made sure not to buy scratch/dent machines since I don't like the condition they come in.The machine that I received was a certified refurbished but in places there is damageThe most important item to address is the scratch on the service panelThere is scuff on the bottom where looks like the previous owner dragged the machineThe HDD Cover panel also has scuffs on it / surface scratchesI have tried to clean the case but I can't get the paint transfer off on the bottomIt can't be cleaned or buffThey have rubbed off the plastic finishI have included pictures for you to see exactly what I am talking aboutI would like to keep this computer but not with scratchesI did not choose a scratch and dent machineMy brothers unit is the same type and he has no damage or scratchI spent double and did not choose scratch/dent but still g
Hello, my name is *** *** I have been a loyal Dell customer since the early 2000’s, and have purchased two computers from Dell Earlier this year, I had an issue with my Dell computer and had to call Tech Support I was on the phone for hours Although I had to end up having my neighbor’s son come over and help me with my computer, I still decided to purchase a Technical Support plan, and paid in full The check clearedHowever, since then, I have been getting various invoices and notifications form Dell Financial Services requesting additional fees, which makes no senseI paid the bill, so I am not understanding why I am getting late fee invoices and notices It needs to stopI made attempts to call them, but they up the phone only at the hands of a miracle and a dreamIn other words, it is more likely that Moses will come down part the red sea again before they pick up the phone
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating
I had purchase a total of 650$ of Dell physical gift card a few years backI tried to purchase a laptop for my daughter for school using the gift card and its say card is invalidSo, I went to the gift card site to check the balance it says the gift cards are invalidI tried to get in touch with Dell Customer Service but there has been absolutely no helpI have been given the run around and have been transferred to various number within the organization with agents hanging up on me There have been agents who have lied to me that gift cards are valid only for daysThe card clearly says that the balance on the card never expiresI also tried to open the service request through online complaint only to get an answer back that they cannot helpI don't know whom should I contact, hence contacting you for help
Ordered two (2) lap top computers for my two son's starting classes in middle schoolwas told I would receive these two computers before the start of schoolAlso purchased a subscription to Microsoft off Did not receive the lap top's as promisedWas told I received one lap top which I did notCame to find out that the Lap Tops were sent to an address other then mine I was now told because they were sent to the wrong address they would only ship me lap top because the other one was still outstanding and that I must have received it I paid for two lap Top's and now they told me they will only ship me Lap Top with an estimated delivery date days later then the original date promisedCan't seem to speak to any one with a USA address who can figure out what is going onI went to cancel the order but after min on hold I had to hang the phone upUnless this is resolved I will have to dispute the credit card transaction confirmation *** order *** and
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to *** ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear)*** *** said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
Service Tag: ***
Service Request Number: ***
I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work!
I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order
Additionally, the price they quote is different from what is on the invoice
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1,
Features included:
Name: Dell Precision Series (5510)
Type: Business
Platform: Windows
Processor: Intel Core Xenon
Name: E3-1505M v
Processor Speed: GHz
Storage Capacity (as Tested) TB
Graphics Card Nvidia Quadro M1000M
Screen Size inches
Weight lb
Battery Rundown - Standard Battery 5:
When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated
The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
I purchased computers on seperate orders from WWW.DELL.COM on 6/15/2016at a price of $each and was told I twill be shipped in 3-business daysMy order #'s are *** & ***I followed up with dell customer service on 6/to request an expedeited delivery and he said it will ship on 6/21/the latest and he will overnight to usOn 6/which was the date I expected to have the product I received an email on both orders saying that it is delayed untill 7/I contacted *** again and said that I should contact the order modification departmentI called that department and spoke to a supervisor named Mohamed with an ID# ***, who said there was a problem with the configuration of the order and it needs to be cancelled and repurchased at a price of $for the exact same configurationi asked for further explanation as to why I would have to pay so much more for the same computer and he had absolutely no logical explanationI told him it sounds to me
HAVE A PROBLEM WITH MONITOR THAT STOPPED WORKING UNDER WARRANTYSPENT SEVERAL HOURS TRYING TO GET IN TOUCH WITH TECH SUPPORT AND TROUBLESHOOTINGFINALLY, IT WAS DECIDED TO SEND A REPLACEMENT MONITORRECEIVED REPLACEMENT MONITOR THAT APPEARED TO BE SOMEONE ELSE'S RETURNED MONITORHAD OLD STICKERS ON IT, WAS CRACKED ON THE EDGE, AND HAD DEAD PIXELSALSO, WAS A CHEAPER MODEL MONITOR AS WELLSPENT ANOTHER HOUR OR SO TRYING TO GET IN TOUCH WITH SOMEONE TO SEND A WORKING NEW REPLACEMENT MONITOR OF THE SAME QUALITYMUST OF BEEN TRANSFERRED 5-TIMES AND SOMEONE FINALLY SAID THEY WOULD "TAKE CARE OF IT"NOTHING WAS EVER DONEEXTREMELY UNHAPPY!
I am a Dell computer reseller I faxed my tax exemption form in Aug and sent it by emails to Dell tax department few times But I was always charged tax for my orders Finally the customer service told me my tax exemption worked and I would get the refund for the charged tax But I only got about $ Actually I should get few thousand dollars for the charged tax I also had a Dell Service Request Number: ***
I purchased a computer from Dell Outlet on 8/10/- Order ***A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight
This is for Service Request ***
When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, "***", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z
I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
I purchased a Dell laptop Inspiron (Service tag # ***) on 08/27/with a year warrantyOn April 26, I tried to properly close the laptop and a screw popped out of the right hinge and then the screen appeared to start popping off of the monitorIn order to avoid further damage I left the laptop in the open positionI then called Dell customer service and opened a warranty repair request (Request #: ***)The Dell Customer Service Representative said that they would order replacement parts and send a technician to my house to repair the laptopThe service appointment was scheduled for May 6, between 11AM and 3PMNo technician called me and when I called Dell customer service I was told that there was a delay in the partI have called Dell customer service more than times to try to get this laptop repaired and have received no customer satisfaction
I ordered a Dell Bluetooth Portable Speaker (Black) - IPXCertified ($79.99) from Dell.com on August 14th, I used a promotion code for 10% Accessories and received $in a promo code when I brought a new Dell computerThe cost of the speaker came from $to $+ taxThe order was supposed to be delivered on August 21st, But I receive an email notification on August 16th, and said there was a delay on my orderI received a revised order data for August 23rd, Again, two days later on August 18th, 2016, I receive another email stating your order has been delayedThe new revised delivery would be August, 29th, Then I call Dell Customer Support on August 29th, to complain about the delay on my order and ask for them to tell me what was going onThe Customer Support guy sent me an email and told me a case specialist would contact me about my concernI never received a phone call or email from a case specialist to resolve my issueAlso, he wo
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as *** ***, *** ***, *** ***, **, ***That day, May 22, I opened a service request with Dell (***) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order."
Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
On 7/12/I purchased a Dell Inspiron directly from Dell online and received it on 7/15/ I set it up in my home on 8/7/and noticed that it ran very slowly and was "laggy" in general I have been using it for months and have not had the opportunity to contact support because I am extremely busy and frankly did not have hours to spend with tech support to resolve the issue
On 10/27/I found time to contact Dell regarding the issue They said it sounded like a "software issue" which was not covered by the warranty and insisted that I would need to purchase a technical warranty for $in order for them to look at the computer I purchased the warranty and was transferred to technical support in India I spoke to "***" who then took remote control of my computer After downloading some windows updates he then downloaded a BIOS driver from dell support I noticed the sequence numbers were different from those originally on my computerHe restarted the
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
I am having trouble with the Dell computer company in regards with a laptop that I've had since my freshman year in collegeI had the opportunity to study abroad in Morocco this summer and while I was over there my Dell laptop updated to Windows without my permissionI had no way to contact Dell while I was there because I didn't have phone serviceAfter the update, my Dell computer does not stay connected to the internetWhen I came back to the US, I called Dell and they said that my computer isn't compatible with Windows and that it would cost me about $to go back to the way it was and that I would have to buy another $100+ hard drive to back up my filesIt upsets me that Dell allowed windows to update my computer without my knowledge knowing that my Dell wasn't compatible with windows I am a college student who is limited on money and now I don't have a working computer to finish my last semester in collegeDell should fix my computer for free because it wasn'
I I ordered machines from your company in June from the Dell OutletOne is shown below that is double the price of the original oneI made sure not to buy scratch/dent machines since I don't like the condition they come in.The machine that I received was a certified refurbished but in places there is damageThe most important item to address is the scratch on the service panelThere is scuff on the bottom where looks like the previous owner dragged the machineThe HDD Cover panel also has scuffs on it / surface scratchesI have tried to clean the case but I can't get the paint transfer off on the bottomIt can't be cleaned or buffThey have rubbed off the plastic finishI have included pictures for you to see exactly what I am talking aboutI would like to keep this computer but not with scratchesI did not choose a scratch and dent machineMy brothers unit is the same type and he has no damage or scratchI spent double and did not choose scratch/dent but still g
Hello, my name is *** *** I have been a loyal Dell customer since the early 2000’s, and have purchased two computers from Dell Earlier this year, I had an issue with my Dell computer and had to call Tech Support I was on the phone for hours Although I had to end up having my neighbor’s son come over and help me with my computer, I still decided to purchase a Technical Support plan, and paid in full The check clearedHowever, since then, I have been getting various invoices and notifications form Dell Financial Services requesting additional fees, which makes no senseI paid the bill, so I am not understanding why I am getting late fee invoices and notices It needs to stopI made attempts to call them, but they up the phone only at the hands of a miracle and a dreamIn other words, it is more likely that Moses will come down part the red sea again before they pick up the phone
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating
I had purchase a total of 650$ of Dell physical gift card a few years backI tried to purchase a laptop for my daughter for school using the gift card and its say card is invalidSo, I went to the gift card site to check the balance it says the gift cards are invalidI tried to get in touch with Dell Customer Service but there has been absolutely no helpI have been given the run around and have been transferred to various number within the organization with agents hanging up on me There have been agents who have lied to me that gift cards are valid only for daysThe card clearly says that the balance on the card never expiresI also tried to open the service request through online complaint only to get an answer back that they cannot helpI don't know whom should I contact, hence contacting you for help
Ordered two (2) lap top computers for my two son's starting classes in middle schoolwas told I would receive these two computers before the start of schoolAlso purchased a subscription to Microsoft off Did not receive the lap top's as promisedWas told I received one lap top which I did notCame to find out that the Lap Tops were sent to an address other then mine I was now told because they were sent to the wrong address they would only ship me lap top because the other one was still outstanding and that I must have received it I paid for two lap Top's and now they told me they will only ship me Lap Top with an estimated delivery date days later then the original date promisedCan't seem to speak to any one with a USA address who can figure out what is going onI went to cancel the order but after min on hold I had to hang the phone upUnless this is resolved I will have to dispute the credit card transaction confirmation *** order *** and
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to *** ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear)*** *** said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
Service Tag: ***
Service Request Number: ***
I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work!
I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order
Additionally, the price they quote is different from what is on the invoice
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1,
Features included:
Name: Dell Precision Series (5510)
Type: Business
Platform: Windows
Processor: Intel Core Xenon
Name: E3-1505M v
Processor Speed: GHz
Storage Capacity (as Tested) TB
Graphics Card Nvidia Quadro M1000M
Screen Size inches
Weight lb
Battery Rundown - Standard Battery 5:
When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated
The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
I purchased computers on seperate orders from WWW.DELL.COM on 6/15/2016at a price of $each and was told I twill be shipped in 3-business daysMy order #'s are *** & ***I followed up with dell customer service on 6/to request an expedeited delivery and he said it will ship on 6/21/the latest and he will overnight to usOn 6/which was the date I expected to have the product I received an email on both orders saying that it is delayed untill 7/I contacted *** again and said that I should contact the order modification departmentI called that department and spoke to a supervisor named Mohamed with an ID# ***, who said there was a problem with the configuration of the order and it needs to be cancelled and repurchased at a price of $for the exact same configurationi asked for further explanation as to why I would have to pay so much more for the same computer and he had absolutely no logical explanationI told him it sounds to me
HAVE A PROBLEM WITH MONITOR THAT STOPPED WORKING UNDER WARRANTYSPENT SEVERAL HOURS TRYING TO GET IN TOUCH WITH TECH SUPPORT AND TROUBLESHOOTINGFINALLY, IT WAS DECIDED TO SEND A REPLACEMENT MONITORRECEIVED REPLACEMENT MONITOR THAT APPEARED TO BE SOMEONE ELSE'S RETURNED MONITORHAD OLD STICKERS ON IT, WAS CRACKED ON THE EDGE, AND HAD DEAD PIXELSALSO, WAS A CHEAPER MODEL MONITOR AS WELLSPENT ANOTHER HOUR OR SO TRYING TO GET IN TOUCH WITH SOMEONE TO SEND A WORKING NEW REPLACEMENT MONITOR OF THE SAME QUALITYMUST OF BEEN TRANSFERRED 5-TIMES AND SOMEONE FINALLY SAID THEY WOULD "TAKE CARE OF IT"NOTHING WAS EVER DONEEXTREMELY UNHAPPY!
I am a Dell computer reseller I faxed my tax exemption form in Aug and sent it by emails to Dell tax department few times But I was always charged tax for my orders Finally the customer service told me my tax exemption worked and I would get the refund for the charged tax But I only got about $ Actually I should get few thousand dollars for the charged tax I also had a Dell Service Request Number: ***
I purchased a computer from Dell Outlet on 8/10/- Order ***A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight
This is for Service Request ***
When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, "***", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z
I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me