My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is *** *** @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year
Please help me
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles
I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I purchased a hard drive online during a tax-free weekend in JulyAfter making the purchase, I learned that the tax was still charged and after consulting my sales person, I was assured that the amount would be refundedAlso, they held up my order for more than a week because they 'needed to confirm my order' and 'needed to correct an emergency issue'It turns out, they stopped processing my order and wore my telephone out because they wanted to try to upsell me more productsIf they had put that effort into fixing my order to begin with, I wouldn't be writing this reviewFlash forward months, I learned while reviewing my bank statements that I was in actuality charged a higher amount than my invoices reflectedI was also never credited the taxIt has now been another going on weeks and I still do not have my money or any kind of explanationI have two invoices on my online account & the second takes some work to findThere it shows not only a higher cost, but also a break down of components, programs, and charges for my driveSome of these things I would never have wanted to begin with
So in review,
Dell sold me a drive at a flat rate with one invoice
They kept a more detailed invoice from me with a higher charge and products that I wouldn't have agreed to
They failed to correct charging me tax & instead charged me more tax
They have failed to correct my latests attempts going on weeks now
They have wasted my time
Last December my husband and I purchased a new, custom built, Dell XPS Laptop We have been faithful Dell customers for the past years and have always been happy with Dell However, upon receipt, we noticed an issue that involved the laptop periodically shutting down for no reason during use It did not happen regularly until late in the spring, when it began shutting down several times a day when being used In July, when this issue became more regular we contacted Dell, as the laptop was still under warranty, to get the issue resolved They have been working on this issue now for more than months and they have still not resolved the issue We have shipped the laptop to Dell Technical Support twice, had service Technicians come to our house to work on the laptop twice, and had numerous times where Dell Technical Support logged onto our computer remotely to work on the issue Sometimes we get conflicting information as to exactly what they did to "repair" the laptop It d
I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I ordered a product through a third party websiteThe order was sold and to be fulfilled and delivered by DellDell is an authorized seller of this websiteThe third party website was offering a good deal on the product and I purchased itOver the next few days the expected delivery went up and up till it was close to a monthSo I contacted dell through their website and through the third partyThe initial response was that I could wait longer for my order to be fulfilled or cancel the orderI responded that I didn’t want to cancel my order and that I still wanted the productThen Dell responded that my order has been cancelledI don’t know why my order was cancelledI’ve spend hours on the phone with Dell and the third party websiteDell representatives keep transferring me to different people who are all saying that someone else can help meI talked to more than individualsMost of which who were just trying to put me on with a sales team
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was ***I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I purchased a Dell Precision computer in October
I have had a problem with the two charging cords, both malfunctioning in the same fashion The end of the cord that enters the computer will over time, crack and cause the wires inside to break I assumed the first wire was my fault, but after purchasing a replacement, the same occurred despite great care After a quick online search, I discovered this is a problem that has been experienced by others
Aside from the expense, I feel it is environmentally irresponsible for Dell not to address the design flaw of the joint in the cable that causes it to easily break
In December I purchased (2) Dell Computers an Inspiron Series, Model and Inspiron Series
Model
The computer I use the Inspiron Model screen constantly flickers as you look at the screen, then the screen will flash go away and come back....I have spent about hours on the line with Dell Tech and hours myself going thru Dell self help screens to no avail.......This computer is now a paper weight as I use my ASUS computer which is years old and works better than this Dell computer
My wife Inspiron Model constantly put a message on the screen that the adapter charger etc....we return this computer once and was sent a replacement and the same thing is happening
Dell use to stand for quality.....no more
I would love to give these computers back to Dell but they don't want them back
Sent my computer in bc of some keys not workingI figured, while it was there, the lcd screen should be replacedThis repair is not available at a mom and pop store so that is why I decided to send it to dell in the first placeSo to be clear, the purpose of the send in is to ultimately repair the keyboard, with lcd screen if possibleSo I get the bill for repairs [week one] and pay itI get a call ten plus days later saying the lcd screen is not available and they are sending it back with refundOkI call back when I realize that no other repairs were doneI need the other repairs doneI get a gal who looks it up and assures me that the other repairs were doneLike confirms after I literally spell it out for her that I didn't want it send back without the other repairs doneWell I got it back, nothing was doneHere's the kickerthey told me I needed to repair the motherboardHe said they attempted to fix it but the repair failedI got off the phone with a 'manager' who said nothing was done, and they sent it back without any repairsThey did not refund my shipping and diagnostic fees, only what I paid for the repair parts and laborI feel I deserve EVERYTHING back because I was told, explicitly, that the repairs were finished before I allowed returnI feel they make things up to get people off the phonelike the manager just now said they had to do all the repairs, not just oneIm sorry, an lcd screen is in a completely different area than the palmrestTo make matters 'worse', my computer is working fine besides what I sent it in for, therefore the motherboard is fine, which DIDNT get replacedNo symptoms of failing whatsoeverFor those of you who read this far, that means they told me it needed replaced, which it did not, and charged me the extra two hundered-some for that as wellYes, I got it back, but that's bc the lcd screen wasn't availableAlmost a godsend reallySummarized, Dell has lied to me on multiple occasions in the span of a month [October 25th-November sixteenth]notice i'm not useing one or zero, etcbc I cantIf the lcd screen had been available, I would have just been another one of those gullible customers that put their trust in a company after their warrenty was outI will never again be a dell customerI bought it originally bought dell because I believed them to be a good companyI was wrongThanks for your time, and I hope this puts Dell into question for those of you who were thinking of buying one
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September
Computer failed to start after a month of use
Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue
Computer was serviced on Oct
A REFURBISHED MOTHERBOARD was installed on a month old computer
Dell Service Tag: *** ***
Computer did not work after the motherboard replacement
I noticed scratches on the side of the computer case after the motherboard has been replaced
Computer has not been functional since Oct
What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
I have a Dell e7240, it is under next day warranty I called Dell on 2/18/for an issue, it was not resolved I tried to complain and the reps kept hanging up on me I contacted the technical chat and was hung up on I was told after three attempts that I would be contacted on 2/for a repair by noon When I did not get a call I contacted Dell, they told me they had lied and it would be Monday I asked for corporate and was told no I asked to speak to Dells legal department and was told Dell had none I was again transferred and hung up on by a very rude rep, that told me he would do nothing to help
Product is under warrantyHave a bad power cord or power nodeWas told I recieved a replacement in mailHowever replacement was defectivePhone call after phone call promised me another power cordNever cameWas told order was lost, we sshipped to wrong address, excuse after excuse To date phone calls, hours on phone and still no resloved issue after promise after promise
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted
I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer
My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck
If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order #***);
07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case #***- I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package
I asked what is Dell's responsibility when they send updates that corrupt the consumer's product?
Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back
07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
I attempted to purchase a laptop through Dell during the cyber week sales (December 2, -Dell Purchase ID ***) I used a credit card as well as my $Dell Advantage e-gift card to purchaseThe e-gift card had an expiration date of January 9, The laptop was to ship to me within hours As that would fall on a weekend I waited until Tuesday before following up I had not received any email or phone call from Dell that there was a problem with my purchase It took me two days and numerous customer service reps to find out that my purchase had been placed on hold None of the customer service reps could tell me why Finally I was told that my only option was to cancel my purchase and re-purchase the laptop but not at the cyber sales price that I had originally purchased the laptop I chose to cancel and not re-purchase On December 7, I was told that the refund to my e-gift card would be expedited and that it would take 5-days for that to occur
My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is *** *** @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year
Please help me
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles
I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I purchased a hard drive online during a tax-free weekend in JulyAfter making the purchase, I learned that the tax was still charged and after consulting my sales person, I was assured that the amount would be refundedAlso, they held up my order for more than a week because they 'needed to confirm my order' and 'needed to correct an emergency issue'It turns out, they stopped processing my order and wore my telephone out because they wanted to try to upsell me more productsIf they had put that effort into fixing my order to begin with, I wouldn't be writing this reviewFlash forward months, I learned while reviewing my bank statements that I was in actuality charged a higher amount than my invoices reflectedI was also never credited the taxIt has now been another going on weeks and I still do not have my money or any kind of explanationI have two invoices on my online account & the second takes some work to findThere it shows not only a higher cost, but also a break down of components, programs, and charges for my driveSome of these things I would never have wanted to begin with
So in review,
Dell sold me a drive at a flat rate with one invoice
They kept a more detailed invoice from me with a higher charge and products that I wouldn't have agreed to
They failed to correct charging me tax & instead charged me more tax
They have failed to correct my latests attempts going on weeks now
They have wasted my time
Last December my husband and I purchased a new, custom built, Dell XPS Laptop We have been faithful Dell customers for the past years and have always been happy with Dell However, upon receipt, we noticed an issue that involved the laptop periodically shutting down for no reason during use It did not happen regularly until late in the spring, when it began shutting down several times a day when being used In July, when this issue became more regular we contacted Dell, as the laptop was still under warranty, to get the issue resolved They have been working on this issue now for more than months and they have still not resolved the issue We have shipped the laptop to Dell Technical Support twice, had service Technicians come to our house to work on the laptop twice, and had numerous times where Dell Technical Support logged onto our computer remotely to work on the issue Sometimes we get conflicting information as to exactly what they did to "repair" the laptop It d
I purchased a recovery drive from dell in November and when I attempted to use it, it failed and has done severe operating system damage to the system I contacted Dell to recover the system and was appalled by the heinous customer service that was encountered including the refusal of escalating the issue to the USA for a clear/understandable resolution If this is an acceptable customer response from the Dell corporation, then this customer who has been a dedicated customer for over years will choose to replace Dell for my computing needs in the future
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I ordered a product through a third party websiteThe order was sold and to be fulfilled and delivered by DellDell is an authorized seller of this websiteThe third party website was offering a good deal on the product and I purchased itOver the next few days the expected delivery went up and up till it was close to a monthSo I contacted dell through their website and through the third partyThe initial response was that I could wait longer for my order to be fulfilled or cancel the orderI responded that I didn’t want to cancel my order and that I still wanted the productThen Dell responded that my order has been cancelledI don’t know why my order was cancelledI’ve spend hours on the phone with Dell and the third party websiteDell representatives keep transferring me to different people who are all saying that someone else can help meI talked to more than individualsMost of which who were just trying to put me on with a sales team
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was ***I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I purchased a Dell Precision computer in October
I have had a problem with the two charging cords, both malfunctioning in the same fashion The end of the cord that enters the computer will over time, crack and cause the wires inside to break I assumed the first wire was my fault, but after purchasing a replacement, the same occurred despite great care After a quick online search, I discovered this is a problem that has been experienced by others
Aside from the expense, I feel it is environmentally irresponsible for Dell not to address the design flaw of the joint in the cable that causes it to easily break
In December I purchased (2) Dell Computers an Inspiron Series, Model and Inspiron Series
Model
The computer I use the Inspiron Model screen constantly flickers as you look at the screen, then the screen will flash go away and come back....I have spent about hours on the line with Dell Tech and hours myself going thru Dell self help screens to no avail.......This computer is now a paper weight as I use my ASUS computer which is years old and works better than this Dell computer
My wife Inspiron Model constantly put a message on the screen that the adapter charger etc....we return this computer once and was sent a replacement and the same thing is happening
Dell use to stand for quality.....no more
I would love to give these computers back to Dell but they don't want them back
Sent my computer in bc of some keys not workingI figured, while it was there, the lcd screen should be replacedThis repair is not available at a mom and pop store so that is why I decided to send it to dell in the first placeSo to be clear, the purpose of the send in is to ultimately repair the keyboard, with lcd screen if possibleSo I get the bill for repairs [week one] and pay itI get a call ten plus days later saying the lcd screen is not available and they are sending it back with refundOkI call back when I realize that no other repairs were doneI need the other repairs doneI get a gal who looks it up and assures me that the other repairs were doneLike confirms after I literally spell it out for her that I didn't want it send back without the other repairs doneWell I got it back, nothing was doneHere's the kickerthey told me I needed to repair the motherboardHe said they attempted to fix it but the repair failedI got off the phone with a 'manager' who said nothing was done, and they sent it back without any repairsThey did not refund my shipping and diagnostic fees, only what I paid for the repair parts and laborI feel I deserve EVERYTHING back because I was told, explicitly, that the repairs were finished before I allowed returnI feel they make things up to get people off the phonelike the manager just now said they had to do all the repairs, not just oneIm sorry, an lcd screen is in a completely different area than the palmrestTo make matters 'worse', my computer is working fine besides what I sent it in for, therefore the motherboard is fine, which DIDNT get replacedNo symptoms of failing whatsoeverFor those of you who read this far, that means they told me it needed replaced, which it did not, and charged me the extra two hundered-some for that as wellYes, I got it back, but that's bc the lcd screen wasn't availableAlmost a godsend reallySummarized, Dell has lied to me on multiple occasions in the span of a month [October 25th-November sixteenth]notice i'm not useing one or zero, etcbc I cantIf the lcd screen had been available, I would have just been another one of those gullible customers that put their trust in a company after their warrenty was outI will never again be a dell customerI bought it originally bought dell because I believed them to be a good companyI was wrongThanks for your time, and I hope this puts Dell into question for those of you who were thinking of buying one
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September
Computer failed to start after a month of use
Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue
Computer was serviced on Oct
A REFURBISHED MOTHERBOARD was installed on a month old computer
Dell Service Tag: *** ***
Computer did not work after the motherboard replacement
I noticed scratches on the side of the computer case after the motherboard has been replaced
Computer has not been functional since Oct
What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
I have a Dell e7240, it is under next day warranty I called Dell on 2/18/for an issue, it was not resolved I tried to complain and the reps kept hanging up on me I contacted the technical chat and was hung up on I was told after three attempts that I would be contacted on 2/for a repair by noon When I did not get a call I contacted Dell, they told me they had lied and it would be Monday I asked for corporate and was told no I asked to speak to Dells legal department and was told Dell had none I was again transferred and hung up on by a very rude rep, that told me he would do nothing to help
Product is under warrantyHave a bad power cord or power nodeWas told I recieved a replacement in mailHowever replacement was defectivePhone call after phone call promised me another power cordNever cameWas told order was lost, we sshipped to wrong address, excuse after excuse To date phone calls, hours on phone and still no resloved issue after promise after promise
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted
I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer
My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck
If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order #***);
07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case #***- I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package
I asked what is Dell's responsibility when they send updates that corrupt the consumer's product?
Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back
07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
I called because my laptop worked fine but then I would getBlack screen ,so I called Dell and we did the troubleshooting and they found several errors they told me was three of them they told me they had to replace certain parts that it wasn't usual but it happened so they needed me to send the laptop in and I didCouple days after they call me saying that there was a liquid damage in the laptop and that I had to pay around $to get it repaired I was really surprised because I merely have to laptop for a couple months and it was impossible for any liquid to be in it at least the time I had the laptop I bought it brand-new from a store but I have no idea if there was spillage there, I told him I wasn't okay with what they were telling me so they went from $more or less to something dollars to me and makes no sense and it sounds like they just want to take advantage of the situation they send a pictures of the supposed to be I have no idea of that's my laptop in the fact ho
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
I attempted to purchase a laptop through Dell during the cyber week sales (December 2, -Dell Purchase ID ***) I used a credit card as well as my $Dell Advantage e-gift card to purchaseThe e-gift card had an expiration date of January 9, The laptop was to ship to me within hours As that would fall on a weekend I waited until Tuesday before following up I had not received any email or phone call from Dell that there was a problem with my purchase It took me two days and numerous customer service reps to find out that my purchase had been placed on hold None of the customer service reps could tell me why Finally I was told that my only option was to cancel my purchase and re-purchase the laptop but not at the cyber sales price that I had originally purchased the laptop I chose to cancel and not re-purchase On December 7, I was told that the refund to my e-gift card would be expedited and that it would take 5-days for that to occur