I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I have purchased the AlienWare R2, ServiceTag ***, on the end of June from ***, however after I receive the laptop, I try to make the recovery disk in case my computer need to reinstall whole new systemI try to use the Dell restore and recover program to make the recover disk, it was never successfulOn July 22, I have gotten trojan in my computer and I need to reinstall the whole systemI don't have the factory recovery disk to install the new systemI have contacted dell support#***#, the rep told me to download Winfrom the website and install the drivers myselfFirst I don't have DVD-R or USB to put the Winimage, second I don't know how to do it, thrid, Dell supposed to provide Recovery disk as part of their Alienware product for people not know too much about computerThe rep never reply me after I ask him to provide the factory recover disk to me
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade
This is about there 'support'Dell has an auto update program for there hardware & software The 1st person did not even know dell did auto updates, he said he work there for years(BS) Well weeks ago they updated things BIO's & the wifi driver The WiFi driver downloaded by dell auto updater turns out to be buggy old version & the newest is ver I have been having drops out of the WiFi sometimes it ask to connect via eathernet cable, that fixes it for a few days I never had this problem before the driver update for the wifi card I called they did not want to take responsibility, I called, but because my computer is out of warranty by months, they sent me to the place they changes you an arm and leg, I told them I will not pay for there mess up times they hung up on me I what to know why they are updating to old drivers that are buggy & I if they are changing people to fix there mess up??? I updated to ver through Intel website, works now Again why are you updating to old version drivers that have bugs?????????????
not the 1st time I had problem with dell 'support' my mom had a week old PC that was having problemsThey scanned (remotely) her PC that showed RootKit problems (not a virus) & they said they could fix the problem remotely, knowing that requires a O/S reinstall to fix it, I ended up fixing her pc Another time they tried to change her $for something, it took me minutes to fix that simple problem
the laptops are good (if you want a desktop build one, cheaper & more power full for the $$$$) but when there is a software problem the support is useless to diagnose & fix the problem
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1,
Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount
They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
The product was advertised and sold to me that it would be a black laptop and will come with Windows I never received Windows 10, it was only installedI called and asked for it but was sent a usb stick with a dell recovery diskI bought this because it came with Windows not "pre-installed" with Windows and the option to use a Dell Recovery of their bloat wareI saw bloat ware because you had a driver installed on my laptop that is needed for touch screen functionality but I do not have a touch screen laptopI was on the phone for an overall total of hours to get this resolved and was told that the order form says Dell Windows and I can't have just regular Windows Why do you advertise Windows and not Dell Windows 10?
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
On 1/17, I purchased the instant download version of TurboTax (order #***)After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
Hello,
I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks
I was excited and appreciative and followed up accordingly
I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses
Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated
I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
My laptop is dead for few days
Dell Service Tag: *** [SRNumber:***]
I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days
So far they are still making excuses
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
***Who the *** canceled my order??? I had chat with agent (*** *) on 2/22/: 12:32pm to NOT to cancel my order
But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on???
Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/7...***
Session: *** Dell ID#: ***
I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!!
***
Order Info
Order Date: 03/01/
Dell Purchase ID: ***
This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order
Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS???
Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
I'm a 100% Service Connected Disabled Veteran with severe health issues, being aggravated by ongoing incompetence, bullying and abuse by Dell Computer Company
I bought a Dell Inspiron, 15", 2-In-1, Convertible, Touchscreen Laptop online in early JanuaryI need a laptop that folds all the way back, into a tablet configuration
After three tries, over four months, and endless hours trying to resolve each of their three errors, Dell has still been unable to provide the computer I ordered, or any of the upgraded models, of the same type machine they promised as reparation each time they messed up my order
When they began billing me, I contacted them to explain I don't have a machine yet I gave them my incident number and waited for them to work it out They decided, even though I've gotten the wrong machine, three times, over four months, I should be paying anyhow I don't have a working computer; but, It's their 'Policy' I hear that a lot from them whenever I've tried t
I bought a new Dell computer at *** *** in ***, ** July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
Both mouse and keyboard work intermittently I have contacted manufacturer several times and spent several hours of my own time on the phone with a tech in India who has been unable to resolve issue Manufacturer is not willing to resolve this issue and has not offered any alternatives for repairing my computer I have spent several hundreds of dollars on this computer and am very disappointed with the service I have received Communication is very poor with techs Even after making polite requests to speak with someone in the US, they have refused and indicated this is against Dell's policies
On May 17th, I ordered Inspiron Ilaptop, Skullcandy headphones and 8GB of laptop memoryI received the headphones and memory around the 20thThe laptop was shipped on the 20thOn the 24th Fed Ex delivered the laptop to the wrong address and they were unable to recover itI sent the Fed Ex case number to Dell customer service on the 26th and they stated it a replacement would be sent out next day airAlso on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment
I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped outI requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even thought the replacement has been processedThey will send me an email when it is shipped
I received my first bill for my order and payment due date was June 19thI contacte
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I have purchased the AlienWare R2, ServiceTag ***, on the end of June from ***, however after I receive the laptop, I try to make the recovery disk in case my computer need to reinstall whole new systemI try to use the Dell restore and recover program to make the recover disk, it was never successfulOn July 22, I have gotten trojan in my computer and I need to reinstall the whole systemI don't have the factory recovery disk to install the new systemI have contacted dell support#***#, the rep told me to download Winfrom the website and install the drivers myselfFirst I don't have DVD-R or USB to put the Winimage, second I don't know how to do it, thrid, Dell supposed to provide Recovery disk as part of their Alienware product for people not know too much about computerThe rep never reply me after I ask him to provide the factory recover disk to me
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade
This is about there 'support'Dell has an auto update program for there hardware & software The 1st person did not even know dell did auto updates, he said he work there for years(BS) Well weeks ago they updated things BIO's & the wifi driver The WiFi driver downloaded by dell auto updater turns out to be buggy old version & the newest is ver I have been having drops out of the WiFi sometimes it ask to connect via eathernet cable, that fixes it for a few days I never had this problem before the driver update for the wifi card I called they did not want to take responsibility, I called, but because my computer is out of warranty by months, they sent me to the place they changes you an arm and leg, I told them I will not pay for there mess up times they hung up on me I what to know why they are updating to old drivers that are buggy & I if they are changing people to fix there mess up??? I updated to ver through Intel website, works now Again why are you updating to old version drivers that have bugs?????????????
not the 1st time I had problem with dell 'support' my mom had a week old PC that was having problemsThey scanned (remotely) her PC that showed RootKit problems (not a virus) & they said they could fix the problem remotely, knowing that requires a O/S reinstall to fix it, I ended up fixing her pc Another time they tried to change her $for something, it took me minutes to fix that simple problem
the laptops are good (if you want a desktop build one, cheaper & more power full for the $$$$) but when there is a software problem the support is useless to diagnose & fix the problem
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1,
Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount
They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
The product was advertised and sold to me that it would be a black laptop and will come with Windows I never received Windows 10, it was only installedI called and asked for it but was sent a usb stick with a dell recovery diskI bought this because it came with Windows not "pre-installed" with Windows and the option to use a Dell Recovery of their bloat wareI saw bloat ware because you had a driver installed on my laptop that is needed for touch screen functionality but I do not have a touch screen laptopI was on the phone for an overall total of hours to get this resolved and was told that the order form says Dell Windows and I can't have just regular Windows Why do you advertise Windows and not Dell Windows 10?
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
On 1/17, I purchased the instant download version of TurboTax (order #***)After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
Hello,
I won a Walking Dead-themed Inspiron Gaming laptop at San Diego Comic-Con by sharing a promotional image on TwitterDell tweeted me I won on August 8th, and they would send it to me within 4-weeks
I was excited and appreciative and followed up accordingly
I still have no Dell, and the company they outsourced the prize responsibility to (FutureUS) went from making excuses to unresponsiveI have tweeted, DMed, and e-mailed both FutureUS and Dell, and received no responses
Tax season is rolling around and a Wwas filed for a prize Dell I never receivedI will be paying taxes on a Dell I don't have, and a Dell that's value has heavily depreciated
I was extremely excited to win this computer, as I have been wanting to buy a gaming computerThe shine of the prize is long gone as I lost out on Black Friday deals and other opportunities for new computers, along with half a year of gaming time with friends
My laptop is dead for few days
Dell Service Tag: *** [SRNumber:***]
I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days
So far they are still making excuses
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
***Who the *** canceled my order??? I had chat with agent (*** *) on 2/22/: 12:32pm to NOT to cancel my order
But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on???
Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/7...***
Session: *** Dell ID#: ***
I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!!
***
Order Info
Order Date: 03/01/
Dell Purchase ID: ***
This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order
Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS???
Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
I'm a 100% Service Connected Disabled Veteran with severe health issues, being aggravated by ongoing incompetence, bullying and abuse by Dell Computer Company
I bought a Dell Inspiron, 15", 2-In-1, Convertible, Touchscreen Laptop online in early JanuaryI need a laptop that folds all the way back, into a tablet configuration
After three tries, over four months, and endless hours trying to resolve each of their three errors, Dell has still been unable to provide the computer I ordered, or any of the upgraded models, of the same type machine they promised as reparation each time they messed up my order
When they began billing me, I contacted them to explain I don't have a machine yet I gave them my incident number and waited for them to work it out They decided, even though I've gotten the wrong machine, three times, over four months, I should be paying anyhow I don't have a working computer; but, It's their 'Policy' I hear that a lot from them whenever I've tried t
I bought a new Dell computer at *** *** in ***, ** July 25, From the first day I had it I had problems with it I called Dell the first day & told them the problem & they told me what to doI could not get it to turn on after a Dell update They told me to take the battery out for a few seconds & then replace it It worked for a few days & then started having the same problemIt would not turn on after being shut down for the night I contacted Dell again & they said I would have to ship it to them for repair so I agreed They had it for a few days & then I got it back but it was not repaired as they said it wasThey had replaced some cables The next time I shipped it back they replaced the motherboard & it still wasn't fixed The 3rd time I send it back they said they replaced the fan, Heatsink, & main logic board They didn't replace the main logic board as I didn't have to reinstall any of my programs & if they had replace
Both mouse and keyboard work intermittently I have contacted manufacturer several times and spent several hours of my own time on the phone with a tech in India who has been unable to resolve issue Manufacturer is not willing to resolve this issue and has not offered any alternatives for repairing my computer I have spent several hundreds of dollars on this computer and am very disappointed with the service I have received Communication is very poor with techs Even after making polite requests to speak with someone in the US, they have refused and indicated this is against Dell's policies
On May 17th, I ordered Inspiron Ilaptop, Skullcandy headphones and 8GB of laptop memoryI received the headphones and memory around the 20thThe laptop was shipped on the 20thOn the 24th Fed Ex delivered the laptop to the wrong address and they were unable to recover itI sent the Fed Ex case number to Dell customer service on the 26th and they stated it a replacement would be sent out next day airAlso on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment
I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped outI requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even thought the replacement has been processedThey will send me an email when it is shipped
I received my first bill for my order and payment due date was June 19thI contacte
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!