had purchased a Dell XPS and had it for over yearsA Month after I purchased it, my track pad started popping outSince it was a minor issue I kept goingAfter a a couple of years the track pad started popping out even moreI finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought itMy kids use this for their homework and thankfully it did not leak causing any hazardI called Dell and told them that this was a defective part that they should have recalled and or replaced without any chargeI had been put through support personnel all in IndiaThe first guy was very dismissive of my issueHis manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their lifeI told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like thisHe seemed to be amazed that I haven't seen thisI got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrentyMy HP lap top I bought at the same time is still working as a carmI was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzardThis is the same thing like the Note 8s exploding battery issueIn many cases samsung had replaced them but Dell was nickel and diming their customersThis will be the last Dell I would purchaseIm going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probemI paid dollars to get this fixed But Dell is a waste of moneyhttps://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/...⇄ REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/Apparent...⇄ not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute
Dell Inc refuses to fulfill our agreed upon written contract when I purchased a Dell XPS Personal ComputerBefore finalizing my order, I specifically asked the Dell sales person in an email to CONFIRM that I will receive the ADVERTISED $Dell Advantage Rewards (DAR/DAP)I have recently found that original email confirmation and contacted the sales person, only to be told they can't resolve the issue to contact the Dell customer service (order support) that never returned any of my earlier email inquiriesI've attempted to email their customer service, order support and sales support, numerous times by their internal email system and they have NEVER responded to any of my emailsWhen I call them by telephone I'm placed on hold for very long periods and then told that they can't resolve the problem and to contact other Dell departmentsDell support mechanism is useless
Additionally, my original order to purchase the computer resulted in my credit card being charged double the purchase price and it required me almost two hours on the telephone to finally resolve that problem
I have purchased seven personal computers from Dell over the past years and this last purchase it the only one that resulted in ordering problemsCoincidentally, this is also the only one that was placed by Dell's sales person rather than directly by me using their online ordering tools
I ordered Nighthawk ACSmart Wifi Router and Buffalo 3TB USB BUFFALO DriveStation desktop external hard drive with $dell gc for $on 01/18/the web page said that I will receive the $Dell gift card via email in 10-daysThe order number is ***, purchase id is ***couple days later, dell emailed me says the order was delayed, then finally The Router and the hard drive were delivered on 3/1/however, I never recieve the $gift card after that
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was ***
The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was ***
After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
I purchased a Dell Inspiron on 11/26/which has a year warrantyThe hard drive began to fail in March 2016, well within the warranty periodOn the first contact with Dell technical support the hard drive passed the diagnostic test despite having failed the same test earlier the same dayThe support technician attributed the symptom to a Windows updateThe hard drive failed completely 4/5/When I contacted technical support this time they acknowledged the hard drive had indeed failed, issued a service request number, *** and promised to ship a replacement hard driveI then received a phone call from technical support that they were not going to ship a replacement hard drive because there was an "asset hold on this service tag"It was difficult to understand the representative, but I was told that I had to return something to DellI tried to explain I had nothing to return, but this was fruitless
I spent the next hours on the phone trying to contact someon
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber ***
On February 26, 2016, I ordered a laptop through Dell's websiteI set it to picked up at a FedEx location instead of home deliveryDespite my continuously checking FedEx's website for a "ready to pick up" confirmation, I never saw one, as the website continued to state that my item was not ready for pick up
On March 11, 2016, it was sent back to Dell
On March 14, I called back to ask for a full refund as it was not my fault that the item was returned to themThe customer representative stated that my refund would be processed & given within 5-days of the company's receiving the laptop backThe laptop was delivered & received by Dell on March
On March 28, I called to follow up on on refund, & they stated that it would be processed within 5-days
On April 14, I utilized their online live web chat to follow up on my refundThe web chat representative ended the chat abruptly in the middle of the conversation so I had to call their toll free number
Gift card was not credited to my account as was stated by dell representative *** *** I have a copy of the chat session where he said he would apply it I have spent in excess of hours trying to resolve this since November I also have a copy of the email that I sent asking when I could expect the gift card to be applied I have spoken with customer service, gift card, returns department, and dell financial and no one is able to help me I have repeatedly asked to speak to a manager and was told I could go no higher
In December I purchased (2) Dell Computers an Inspiron Series, Model and Inspiron Series
Model
The computer I use the Inspiron Model screen constantly flickers as you look at the screen, then the screen will flash go away and come back....I have spent about hours on the line with Dell Tech and hours myself going thru Dell self help screens to no avail.......This computer is now a paper weight as I use my ASUS computer which is years old and works better than this Dell computer
My wife Inspiron Model constantly put a message on the screen that the adapter charger etc....we return this computer once and was sent a replacement and the same thing is happening
Dell use to stand for quality.....no more
I would love to give these computers back to Dell but they don't want them back
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
I made a purchase with Dell.com on Feb 2, for a replacement AC adapter for my Dell Inspiron computer I received the part and it was the wrong part I was able to contact Dell and they sent a return label and shipped what I was told was the correct part I received the "correct" part which was still not correct I had to call again to get the correct part and return label I was told that I would have to re-purchase the new part as it was a different product number and that once the return was finalized my account would be credited for the amount of the original incorrect part This time I did receive the correct part and all was good I received a call from Dell on March 28th that my account was credited for the $incorrect part Today, March 29th, I received an email from Dell stating that my part has shipped I have NOT made a purchase with my Dell account since February and have the correct part sitting next to me I have been on hold with Dell today for an hour
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
Bought computer systems
Even though I used to system builder to build system with the "suggested" monitorThe systems did not ship with compatible monitorSince time was a factor I had to drive to an hour to a parts store to buy the appropriate VGA cable and DVI/VGA adapter
I tried to call support twice, each time waiting for over an hour before giving up without talking with someoneI decided to try email supportIt's been over a month trying to get email support to understand what the problem was and what could be done to resolve itEach email take them 4-days to respond and I get a broken English response that shows they do not understand the problem
Last response I got they said they could refund me $100, so I emailed back to confirm it was $100/a systemSince I didn't get a response I wend ahead and installed the other systems completelyThey responded today to say they could send me shipping labels for the systemThey obviously don't know the time it t
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required
I paid for the computer I printed out everything in the configuration for my records
Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor
I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model
They said no
They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I ordered a computer that was supposed to be deliver to me through expedited delivery since they initially forgot to ship the pc when I ordered it I called to complain and they did a day shipping weeks ago and its been an additional week and still no pcI called *** regarding the tracking number and *** states the PC was never shipped and a label was only made for them to ship I called Dell to cancel the order due to the problems and they said they wont cancel until I receive the pc I stated how can I receive a pc you never shipped or is lost by youthey told me I would have to waitI want this resolved immediately Dell Order # *** and *** ** shipping #***
Purchased Dell TBdock from 3rd party on Amazon, used with Dell laptop under full warranty Spent months with Tech Support to resolve issue No fix has been found, this is a known issue with this dock (TB15) Dell has removed it from sale, a replacement model (TB16) is planned for January-February I was told by Tech Support in an email that regardless of where I purchased it, Dell would refund/exchange it to make sure I have a working model I just spent two hours on the phone, talked to different people including supervisors in various departments, no one is able to do what I was promised in the email I was told there was no higher manager to speak to, and that what I want is not possible
had purchased a Dell XPS and had it for over yearsA Month after I purchased it, my track pad started popping outSince it was a minor issue I kept goingAfter a a couple of years the track pad started popping out even moreI finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought itMy kids use this for their homework and thankfully it did not leak causing any hazardI called Dell and told them that this was a defective part that they should have recalled and or replaced without any chargeI had been put through support personnel all in IndiaThe first guy was very dismissive of my issueHis manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their lifeI told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like thisHe seemed to be amazed that I haven't seen thisI got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrentyMy HP lap top I bought at the same time is still working as a carmI was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzardThis is the same thing like the Note 8s exploding battery issueIn many cases samsung had replaced them but Dell was nickel and diming their customersThis will be the last Dell I would purchaseIm going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probemI paid dollars to get this fixed But Dell is a waste of moneyhttps://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/...⇄ REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/Apparent...⇄ not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute
Dell Inc refuses to fulfill our agreed upon written contract when I purchased a Dell XPS Personal ComputerBefore finalizing my order, I specifically asked the Dell sales person in an email to CONFIRM that I will receive the ADVERTISED $Dell Advantage Rewards (DAR/DAP)I have recently found that original email confirmation and contacted the sales person, only to be told they can't resolve the issue to contact the Dell customer service (order support) that never returned any of my earlier email inquiriesI've attempted to email their customer service, order support and sales support, numerous times by their internal email system and they have NEVER responded to any of my emailsWhen I call them by telephone I'm placed on hold for very long periods and then told that they can't resolve the problem and to contact other Dell departmentsDell support mechanism is useless
Additionally, my original order to purchase the computer resulted in my credit card being charged double the purchase price and it required me almost two hours on the telephone to finally resolve that problem
I have purchased seven personal computers from Dell over the past years and this last purchase it the only one that resulted in ordering problemsCoincidentally, this is also the only one that was placed by Dell's sales person rather than directly by me using their online ordering tools
I ordered Nighthawk ACSmart Wifi Router and Buffalo 3TB USB BUFFALO DriveStation desktop external hard drive with $dell gc for $on 01/18/the web page said that I will receive the $Dell gift card via email in 10-daysThe order number is ***, purchase id is ***couple days later, dell emailed me says the order was delayed, then finally The Router and the hard drive were delivered on 3/1/however, I never recieve the $gift card after that
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was ***
The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was ***
After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
I purchased a Dell Inspiron on 11/26/which has a year warrantyThe hard drive began to fail in March 2016, well within the warranty periodOn the first contact with Dell technical support the hard drive passed the diagnostic test despite having failed the same test earlier the same dayThe support technician attributed the symptom to a Windows updateThe hard drive failed completely 4/5/When I contacted technical support this time they acknowledged the hard drive had indeed failed, issued a service request number, *** and promised to ship a replacement hard driveI then received a phone call from technical support that they were not going to ship a replacement hard drive because there was an "asset hold on this service tag"It was difficult to understand the representative, but I was told that I had to return something to DellI tried to explain I had nothing to return, but this was fruitless
I spent the next hours on the phone trying to contact someon
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber ***
On February 26, 2016, I ordered a laptop through Dell's websiteI set it to picked up at a FedEx location instead of home deliveryDespite my continuously checking FedEx's website for a "ready to pick up" confirmation, I never saw one, as the website continued to state that my item was not ready for pick up
On March 11, 2016, it was sent back to Dell
On March 14, I called back to ask for a full refund as it was not my fault that the item was returned to themThe customer representative stated that my refund would be processed & given within 5-days of the company's receiving the laptop backThe laptop was delivered & received by Dell on March
On March 28, I called to follow up on on refund, & they stated that it would be processed within 5-days
On April 14, I utilized their online live web chat to follow up on my refundThe web chat representative ended the chat abruptly in the middle of the conversation so I had to call their toll free number
Gift card was not credited to my account as was stated by dell representative *** *** I have a copy of the chat session where he said he would apply it I have spent in excess of hours trying to resolve this since November I also have a copy of the email that I sent asking when I could expect the gift card to be applied I have spoken with customer service, gift card, returns department, and dell financial and no one is able to help me I have repeatedly asked to speak to a manager and was told I could go no higher
In December I purchased (2) Dell Computers an Inspiron Series, Model and Inspiron Series
Model
The computer I use the Inspiron Model screen constantly flickers as you look at the screen, then the screen will flash go away and come back....I have spent about hours on the line with Dell Tech and hours myself going thru Dell self help screens to no avail.......This computer is now a paper weight as I use my ASUS computer which is years old and works better than this Dell computer
My wife Inspiron Model constantly put a message on the screen that the adapter charger etc....we return this computer once and was sent a replacement and the same thing is happening
Dell use to stand for quality.....no more
I would love to give these computers back to Dell but they don't want them back
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
I made a purchase with Dell.com on Feb 2, for a replacement AC adapter for my Dell Inspiron computer I received the part and it was the wrong part I was able to contact Dell and they sent a return label and shipped what I was told was the correct part I received the "correct" part which was still not correct I had to call again to get the correct part and return label I was told that I would have to re-purchase the new part as it was a different product number and that once the return was finalized my account would be credited for the amount of the original incorrect part This time I did receive the correct part and all was good I received a call from Dell on March 28th that my account was credited for the $incorrect part Today, March 29th, I received an email from Dell stating that my part has shipped I have NOT made a purchase with my Dell account since February and have the correct part sitting next to me I have been on hold with Dell today for an hour
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
Bought computer systems
Even though I used to system builder to build system with the "suggested" monitorThe systems did not ship with compatible monitorSince time was a factor I had to drive to an hour to a parts store to buy the appropriate VGA cable and DVI/VGA adapter
I tried to call support twice, each time waiting for over an hour before giving up without talking with someoneI decided to try email supportIt's been over a month trying to get email support to understand what the problem was and what could be done to resolve itEach email take them 4-days to respond and I get a broken English response that shows they do not understand the problem
Last response I got they said they could refund me $100, so I emailed back to confirm it was $100/a systemSince I didn't get a response I wend ahead and installed the other systems completelyThey responded today to say they could send me shipping labels for the systemThey obviously don't know the time it t
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required
I paid for the computer I printed out everything in the configuration for my records
Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor
I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model
They said no
They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I ordered a computer that was supposed to be deliver to me through expedited delivery since they initially forgot to ship the pc when I ordered it I called to complain and they did a day shipping weeks ago and its been an additional week and still no pcI called *** regarding the tracking number and *** states the PC was never shipped and a label was only made for them to ship I called Dell to cancel the order due to the problems and they said they wont cancel until I receive the pc I stated how can I receive a pc you never shipped or is lost by youthey told me I would have to waitI want this resolved immediately Dell Order # *** and *** ** shipping #***
Purchased Dell TBdock from 3rd party on Amazon, used with Dell laptop under full warranty Spent months with Tech Support to resolve issue No fix has been found, this is a known issue with this dock (TB15) Dell has removed it from sale, a replacement model (TB16) is planned for January-February I was told by Tech Support in an email that regardless of where I purchased it, Dell would refund/exchange it to make sure I have a working model I just spent two hours on the phone, talked to different people including supervisors in various departments, no one is able to do what I was promised in the email I was told there was no higher manager to speak to, and that what I want is not possible