I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by * ***Which is going to be :***
The Service tag of the xps that is Question is ***
Then I get a Email Stating this:
I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit
I ended up purchasing an Inspiron system for under $and paid the extra out of pocket
For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark
But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened?
I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far
Finally, on May 12th, I set aside some time, sat down with my laptop and began com
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more
I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help
My original service request information with DELL and m
To whom it may concern,
On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date
However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December
I ordered a new dell computer Received computer Poor instructions, only state, "Connect this to that with no indication of where this and that is Setup computer but monitor showed an error of "No DP cable." Contacted dell support Tech advised, "Open file ???." I again explained I can not open a file because the monitor is not connecting with the computer Kept asking to speak with someone is the United States I was told okay but kept getting connected outside of U.S Went thru or so called techs After approximately hours I hung up After an hour or so of trying different cables I realized the problem was with a switch on the monitor The following day I connected my dell speakers (from my previous computer) to my new dell computer, but were unable to get them to work I contacted dell support After speaking with tech's, after repeatedly requesting to speak with someone in the U.S., I was sent to a software specialist He informed me that he could resolve
I purchased a Dell computer with Windows on August
27, Every time I tried to use it, it would do an update from minutes
to well over an hour at timesI have only been online with it about times
The last time I used it, it performed another update and said I needed to
restart to complete installI restarted and since that time, it has not
come back on line to Windows I called Dell support and went through several
tests with technicianThe test results always said computer had no hardware
faultsHowever, they did send me another hard diskAfter changing out hard
disk drive, the same results were accomplishedThe computer starts up and
freezes before it can open Windows Had tech support download software,
but still nothing accomplishedThe last I heard from them was weeks ago
when they said they were sending new software through UPS on a USB drive
deviceIt has not arrived and they only referen
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop
I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for
The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack
I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete
This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Computer purchased Apr 2016, random freezing of system from the beginning Dell sent tech times to replace parts Dec 5, last time, froze again within hours of his visit I have requested replace/refund, Dell says no I have spent 40-hours running diagnostics, reinstalling software, etc Tech was to replace memory but did not I have been giving more incorrect info than correct Have spent hours on the phone, email, and Facebook messaging
I have used Dell for years and used to be reasonably pleased with their products and support My two most recent experiences have gone downhill My latest machine is an XPS All in One 27" and I've had nothing but troubles since ordering it Within the first hours I had my first blue screen of death (BSOD) It appeared to be driver related so I wasn't too worried Based on my work and home schedules it took a while to work on it, but after I had replaced all my drivers, I was still getting BSODs at least once per day I was trying to troubleshoot online but eventually started getting hard crashes and then the power light flashes indicated a motherboard failure After running through diagnostics with tech support, they arranged for a technician to come out to replace the motherboard The technician did not appear to be very familiar with my system and had trouble accessing the motherboard After he put everything back together, I realized that he had somehow managed to leave behind a sticker within the case but over one of the USB reports I also noticed that the brightness control no longer worked (always was at 100% regardless of what I set it to), facial recognition would hang while trying to initialize, and the colors had become intermittently red saturated I was instructed to send my machine to a Dell service depot, and they basically replaced the motherboard again, but did not address the other issues that I listed on the repair form I called tech service again after receiving my machine back to tell them of the problems and spent a few more hours running through diagnostics Eventually, they had me to a complete Windows reinstall, but that did not seem to fix the problem I requested a replacement, but was told that since I hadn't called within the first days (my original call to them was a few days outside of the limit), that I couldn't do it I was told that they wanted me to send my machine back in so that they could address the issues that they didn't bother with the first time I had spent $on this machine and it has been a 3-month nightmare so far I feel that their build quality has decreased over the years and they don't seem to stand behind their products like they used to I no long would recommend their products to anyone unless it happened to be a low-end unit on a major sale
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I had sent my comupter for repairs to Dell Service center and never received backAfter several dozen emails over days and countless escalations of case by Dell'soverseas support personnel, I was told that my computer was lost and a Refurbished Replacement would be sent
The refurbished replacement computer is of an inferior design, it is not user friendly and it has a bulky design and no way in comparison to my original pc that was lost by Dell
Dell's overseas support personnel has refused to resolve this issue
I purchased a TV from Dell.com's Black Friday adThe TV was advertised for $plus the addition of $eGift cardI receive the right price and have received the TV, but not the gift cardI initiated an online chat with Dell's customer service and was told that I had purchased the TV under the "home segment" rather than their Member Purchase Plan (MPP)
I explained that the ad said nothing about having to purchase the TV under their MPP and that if that was the requirement that I needed to return the TV and that I wanted to speak with a managerThey offered me a $gift card instead and had a manager call me
Within to hours a manager called me and said that it was my fault for improperly ordering the TVI explained that I had simply clicked on the link from Dell's own ad and had followed the onscreen instructionsI had received the discounted price but not the gift cardHe said there was nothing he could do since I had improperly ordered the TV
I asked about
I placed an order for simple ink from Dell *** My cr is *** I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number *** The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved
When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number ***You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..."
I next heard from dell on 4/6/16, in an email which in part read "Dear *** ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I have being given the run around for the last months with my personal laptop issuesFirst the technical support tried to fix it by taking attempts; with one in-house visit for which I had to take some time off workBut even after that they were not able to fix it
Then I was sent to the escalation team; they send a refurbished replacement which won’t even power upObviously I have not heard back from the escalation team after writing to them last FridayWhen I check the dell support request status it says close solvedHow can it be solved when your customer didn’t receive the resolution?
I purchased a Dell Accessory on January 5th of The Item is " 470-ABQN Dell Adapter-USB-C to HDMI/VGA/Ethernet/USB DA200"Two of the functions of this device has stopped workingConsidering the accessory is under warranty till Janof I called technical support for resolutionThey transferred me to customer careThey told it needs to be handled by accessory salesThey transferred me to accessory exchange sales team and then back to customer care who transferred me to technical supportAfter minutes on line and phone transfers the technical support wanted to transfer me back to customerWhich at that point I said NO
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by * ***Which is going to be :***
The Service tag of the xps that is Question is ***
Then I get a Email Stating this:
I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit
I ended up purchasing an Inspiron system for under $and paid the extra out of pocket
For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark
But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened?
I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far
Finally, on May 12th, I set aside some time, sat down with my laptop and began com
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more
I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help
My original service request information with DELL and m
To whom it may concern,
On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date
However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December
I ordered a new dell computer Received computer Poor instructions, only state, "Connect this to that with no indication of where this and that is Setup computer but monitor showed an error of "No DP cable." Contacted dell support Tech advised, "Open file ???." I again explained I can not open a file because the monitor is not connecting with the computer Kept asking to speak with someone is the United States I was told okay but kept getting connected outside of U.S Went thru or so called techs After approximately hours I hung up After an hour or so of trying different cables I realized the problem was with a switch on the monitor The following day I connected my dell speakers (from my previous computer) to my new dell computer, but were unable to get them to work I contacted dell support After speaking with tech's, after repeatedly requesting to speak with someone in the U.S., I was sent to a software specialist He informed me that he could resolve
I purchased a Dell computer with Windows on August
27, Every time I tried to use it, it would do an update from minutes
to well over an hour at timesI have only been online with it about times
The last time I used it, it performed another update and said I needed to
restart to complete installI restarted and since that time, it has not
come back on line to Windows I called Dell support and went through several
tests with technicianThe test results always said computer had no hardware
faultsHowever, they did send me another hard diskAfter changing out hard
disk drive, the same results were accomplishedThe computer starts up and
freezes before it can open Windows Had tech support download software,
but still nothing accomplishedThe last I heard from them was weeks ago
when they said they were sending new software through UPS on a USB drive
deviceIt has not arrived and they only referen
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop
I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for
The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack
I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete
This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Computer purchased Apr 2016, random freezing of system from the beginning Dell sent tech times to replace parts Dec 5, last time, froze again within hours of his visit I have requested replace/refund, Dell says no I have spent 40-hours running diagnostics, reinstalling software, etc Tech was to replace memory but did not I have been giving more incorrect info than correct Have spent hours on the phone, email, and Facebook messaging
I have used Dell for years and used to be reasonably pleased with their products and support My two most recent experiences have gone downhill My latest machine is an XPS All in One 27" and I've had nothing but troubles since ordering it Within the first hours I had my first blue screen of death (BSOD) It appeared to be driver related so I wasn't too worried Based on my work and home schedules it took a while to work on it, but after I had replaced all my drivers, I was still getting BSODs at least once per day I was trying to troubleshoot online but eventually started getting hard crashes and then the power light flashes indicated a motherboard failure After running through diagnostics with tech support, they arranged for a technician to come out to replace the motherboard The technician did not appear to be very familiar with my system and had trouble accessing the motherboard After he put everything back together, I realized that he had somehow managed to leave behind a sticker within the case but over one of the USB reports I also noticed that the brightness control no longer worked (always was at 100% regardless of what I set it to), facial recognition would hang while trying to initialize, and the colors had become intermittently red saturated I was instructed to send my machine to a Dell service depot, and they basically replaced the motherboard again, but did not address the other issues that I listed on the repair form I called tech service again after receiving my machine back to tell them of the problems and spent a few more hours running through diagnostics Eventually, they had me to a complete Windows reinstall, but that did not seem to fix the problem I requested a replacement, but was told that since I hadn't called within the first days (my original call to them was a few days outside of the limit), that I couldn't do it I was told that they wanted me to send my machine back in so that they could address the issues that they didn't bother with the first time I had spent $on this machine and it has been a 3-month nightmare so far I feel that their build quality has decreased over the years and they don't seem to stand behind their products like they used to I no long would recommend their products to anyone unless it happened to be a low-end unit on a major sale
I am very upset with the Dell customer care team For the past month I have been trying to place an order for computers thru Dell Sales Reps and have been unsuccessful! I have sent payment into them by means of check (which we always do) and was told that there is an issue with the payment! There is plenty of money in that bank account for the business I placed the order in the middle of December and over nighted a check to Dell company The check was received, per confirmation I received from UPS, and I waited and waited for my order No order arrived so I call your company only to get the run around about 9-different times before I finally reached a sales rep that could help me He placed the order for me and assured I would receive it no later than Jan 4th Jan 4th came and went and I still had no order Then I received an email stating that my order was cancelled with NO EXPLANATION! I emailed the Sales Rep and he said he would get back to me Two days went by and I
I had sent my comupter for repairs to Dell Service center and never received backAfter several dozen emails over days and countless escalations of case by Dell'soverseas support personnel, I was told that my computer was lost and a Refurbished Replacement would be sent
The refurbished replacement computer is of an inferior design, it is not user friendly and it has a bulky design and no way in comparison to my original pc that was lost by Dell
Dell's overseas support personnel has refused to resolve this issue
I purchased a TV from Dell.com's Black Friday adThe TV was advertised for $plus the addition of $eGift cardI receive the right price and have received the TV, but not the gift cardI initiated an online chat with Dell's customer service and was told that I had purchased the TV under the "home segment" rather than their Member Purchase Plan (MPP)
I explained that the ad said nothing about having to purchase the TV under their MPP and that if that was the requirement that I needed to return the TV and that I wanted to speak with a managerThey offered me a $gift card instead and had a manager call me
Within to hours a manager called me and said that it was my fault for improperly ordering the TVI explained that I had simply clicked on the link from Dell's own ad and had followed the onscreen instructionsI had received the discounted price but not the gift cardHe said there was nothing he could do since I had improperly ordered the TV
I asked about
I placed an order for simple ink from Dell *** My c
r is *** I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number *** The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved
When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number ***You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..."
I next heard from dell on 4/6/16, in an email which in part read "Dear *** ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
I have being given the run around for the last months with my personal laptop issuesFirst the technical support tried to fix it by taking attempts; with one in-house visit for which I had to take some time off workBut even after that they were not able to fix it
Then I was sent to the escalation team; they send a refurbished replacement which won’t even power upObviously I have not heard back from the escalation team after writing to them last FridayWhen I check the dell support request status it says close solvedHow can it be solved when your customer didn’t receive the resolution?
I purchased a Dell Accessory on January 5th of The Item is " 470-ABQN Dell Adapter-USB-C to HDMI/VGA/Ethernet/USB DA200"Two of the functions of this device has stopped workingConsidering the accessory is under warranty till Janof I called technical support for resolutionThey transferred me to customer careThey told it needs to be handled by accessory salesThey transferred me to accessory exchange sales team and then back to customer care who transferred me to technical supportAfter minutes on line and phone transfers the technical support wanted to transfer me back to customerWhich at that point I said NO