I bought dell laptop computer last year with order ID *** and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in *** *** to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in *** but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to *** and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same
Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to
I purchased a Dell Inspiron about months ago for over $1,(invoice #***, customer #***) and at the end of September, I contacted Dell because the keyboard just stopped working Only some keys worked and others didn't, then the narrator would come on) I spent over hours on the phone with technical support who made me do a reset times, performed tests remotely, and determined that my keyboard wasn't working So, they told me I had "return to depot" warranty service and I shipped the unit to the repair depot, only to get it back after weeks and the keyboard still didn't work According to the repair depot notes, the keyboard was replaced, cables were replaced, and other items However, I called Dell immediately again and told them my unit wasn't working So, they kept me on the phone again for another hour or so, trying to do repairs on the phone, but I told them there is no way for me to even get past the registration screen since the keyboard wasn't wo
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20,
My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
Perpetually getting screwed by Dell End User Warrantied Support
Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware
Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable
They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway
My request is entirely within their customer-facing doc
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
Today is 21st of FebruaryOn November (days ago!!!) I applied for technical support because of the dead pixels on the screenFor days I have been deprived of my Precision Workstation, since their technician came, wasn’t able to install the part because the part provided by the company did not fit, so he disassembled the RAM and SSDs preparing it for the shipmentdays passed since Dell has received my workstation, and Dell has been retaining my workstation ever since without having anything done to it! Dell support has made numerous mistakes, pretended that they received a different laptop, denied their employees mistakes and any responsibility in a rude manner and continue to waste my time and make me lose my business, now they just ignore my emailsI have collected all the evidence, I keep record of all the phone calls, chats and emailsDell’s employees promised to have my laptop ready before my trip to Europe, but broke of their liabilities, quality and service promi
I have been Dell Perferred Customer for over years
Purchased new computer in Jan and was promised $ gift card
Have call many times and waiting on line for many hours
Can't get thru or keep hearing same thing
Have now purchased another computer now they o me two gift cards
Please help no one calls back or forward s to new department
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I ordered two Dell Inspiron gaming system laptops from a salesman (Sean Guion) over the phone on 12/19/with a guaranteed delivery date of 12/22/I verified on the Dell website while speaking to the salesman (Sean Guion) that we ordered an item from the list of laptops that had a guaranteed delivery date of 12/22/Later that day after I ordered the items I went online just to check the status of the order and nothing showed up when I logged into the website so I contacted customer service and they did something on there end and then the orders showed up on the status pageThat's when I noticed that the one of the laptops would not arrive till 12/28/This made me call back the salesman that had entered my order to verify why it would not be here by 12/22/He checked the status and assured me that the order would be there by 12/22/I logged in again later that evening to re-check the status of the order and noticed that it still had not changed so I contacted customer service (During my 16th wedding anniversary dinner) again and spoke to Satyapriya Mishra who informed me that my order was delayed but he would enter an expedited request (958496344) to get it to me by 12/25/Well it did not arrive by 12/25/so I was forced to see the GREAT Disappointment and sadness on my son's face when his brother got his laptop but he did not get his but I told him that he should receive it by 12/28/according to the another customer service I spoke to on 12/22/Now we get to 12/26/and my order status changed to a delivery date of 01/03/which caused me to call customer service again and ask why the date was pushed back again and he claimed there was a parts shortage which I then asked to speak to a supervisor after a minute hold he picked up the phone on his end and HUNG UP ON ME!!!!! I called back again and the next person said that there was nothing they could do but try and get the order her by 12/28/and no one can guarantee a delivery date but I pointed out to her if you go on their website today that the same computer I ordered has an option for the laptop to be delivered by 12/28/(I have pictures of the website with the date and time)My question then was how can I order the same laptop today from your website with an arrive by date of 12/28/but the one I ordered on 12/19/not get here by the 12/28/So once again I asked to speak to a supervisor and of course none were available and once again I was told no one can guarantee a delivery date but the website still stated if you order today by 2:00PM CST that you will get the laptop by 12/28/I tried several times during these conversations with them to negotiate that if they could not get the gaming laptop I ordered to me at least by 12/28/to find one that was comparable to it or upgrade to a different gaming laptop that could be delivered by 12/28/but of course all they wanted to do was give me a $discount on my orderThis whole ordeal with this order was very frustrating and emotionally draining and then to top it off with being HUNG UP on by there customer service representative was UNACCEPTABLE! It was AWFUL to have to see my son's face Christmas morning having to watch his brother open his laptop and him not get to open his but to see a smile come back when I let him know his would be here by 12/28/I believe that when a company guarantees delivery that they should stand by that guarantee and if they can't they should try to at a minimum compensate the customer! If you can't stand by what your company guarantees then what good is a guarantee!
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen
Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details
DELL laptop Model No: Inspiron 2-in-
Laptop Service Tag***
Service Request No***
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
Computer ordered on 2/20/16, paid at the time of the order with BitcoinsWhen computer did not arrive, I contacted customer service the week of 3/I have dealt with "customer service" for a week now, spending about hours on the phone, including time waiting for callbacks or emailsThe order is listed in their system with a prepaid check, which is incorrectI have been trying to get the hold released this entire timeI thought I had found someone who would help me at the end of last week when I was told the hold would be released within hours and I would get an email confirmationI got an email at closing time on Friday that said my order had been canceled and if this was a mistake to contact them business hours Monday through FridayI again contacted customer service and have spent the entire morning attempting to get resolution without successNow I am being told to wait yet another hours for them to get back to meDell has received my Bitcoins, I am out that money
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital
It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate
I wil be switching our company systems and family ones to HP this year
I do this after years of testing HP to DELL and HP hands down out do Dell
Dell will lose hundreds of thousands in sales from my company and sister companies
I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3,
And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell
Is
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore
A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I had placed and order which was confirmed and was Order no: ***My credit card was charged tooThe next day I received an email that my order was cancelledI spoke with the customer service online and later over the phone and it took hour of my online chat and phone where I was given different information such as processing error and it can be reordered and then finally ending up with sales where they said that they ran out of parts
I have a dell gift card purchased back in AugustRecently I checked the balance on this gift card and found it was redeemed several days ago with a purchase I didn't recognizeI tried to call Dell's customer service hotline numerous times but I can't find one single person who can handle this problemAll I got was endless transferring to different departments or hang upThe gift card number is *** and the pin is It had an original balance of $
Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front *** was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is *** for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail
I bought dell laptop computer last year with order ID *** and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in *** *** to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in *** but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to *** and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same
Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to
I purchased a Dell Inspiron about months ago for over $1,(invoice #***, customer #***) and at the end of September, I contacted Dell because the keyboard just stopped working Only some keys worked and others didn't, then the narrator would come on) I spent over hours on the phone with technical support who made me do a reset times, performed tests remotely, and determined that my keyboard wasn't working So, they told me I had "return to depot" warranty service and I shipped the unit to the repair depot, only to get it back after weeks and the keyboard still didn't work According to the repair depot notes, the keyboard was replaced, cables were replaced, and other items However, I called Dell immediately again and told them my unit wasn't working So, they kept me on the phone again for another hour or so, trying to do repairs on the phone, but I told them there is no way for me to even get past the registration screen since the keyboard wasn't wo
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20,
My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
Perpetually getting screwed by Dell End User Warrantied Support
Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware
Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable
They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway
My request is entirely within their customer-facing doc
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
Today is 21st of FebruaryOn November (days ago!!!) I applied for technical support because of the dead pixels on the screenFor days I have been deprived of my Precision Workstation, since their technician came, wasn’t able to install the part because the part provided by the company did not fit, so he disassembled the RAM and SSDs preparing it for the shipmentdays passed since Dell has received my workstation, and Dell has been retaining my workstation ever since without having anything done to it! Dell support has made numerous mistakes, pretended that they received a different laptop, denied their employees mistakes and any responsibility in a rude manner and continue to waste my time and make me lose my business, now they just ignore my emailsI have collected all the evidence, I keep record of all the phone calls, chats and emailsDell’s employees promised to have my laptop ready before my trip to Europe, but broke of their liabilities, quality and service promi
I have been Dell Perferred Customer for over years
Purchased new computer in Jan and was promised $ gift card
Have call many times and waiting on line for many hours
Can't get thru or keep hearing same thing
Have now purchased another computer now they o me two gift cards
Please help no one calls back or forward s to new department
there is no description on the dell website for the alienware amplifer that states it is only approved for dell video cards
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I ordered two Dell Inspiron gaming system laptops from a salesman (Sean Guion) over the phone on 12/19/with a guaranteed delivery date of 12/22/I verified on the Dell website while speaking to the salesman (Sean Guion) that we ordered an item from the list of laptops that had a guaranteed delivery date of 12/22/Later that day after I ordered the items I went online just to check the status of the order and nothing showed up when I logged into the website so I contacted customer service and they did something on there end and then the orders showed up on the status pageThat's when I noticed that the one of the laptops would not arrive till 12/28/This made me call back the salesman that had entered my order to verify why it would not be here by 12/22/He checked the status and assured me that the order would be there by 12/22/I logged in again later that evening to re-check the status of the order and noticed that it still had not changed so I contacted customer service (During my 16th wedding anniversary dinner) again and spoke to Satyapriya Mishra who informed me that my order was delayed but he would enter an expedited request (958496344) to get it to me by 12/25/Well it did not arrive by 12/25/so I was forced to see the GREAT Disappointment and sadness on my son's face when his brother got his laptop but he did not get his but I told him that he should receive it by 12/28/according to the another customer service I spoke to on 12/22/Now we get to 12/26/and my order status changed to a delivery date of 01/03/which caused me to call customer service again and ask why the date was pushed back again and he claimed there was a parts shortage which I then asked to speak to a supervisor after a minute hold he picked up the phone on his end and HUNG UP ON ME!!!!! I called back again and the next person said that there was nothing they could do but try and get the order her by 12/28/and no one can guarantee a delivery date but I pointed out to her if you go on their website today that the same computer I ordered has an option for the laptop to be delivered by 12/28/(I have pictures of the website with the date and time)My question then was how can I order the same laptop today from your website with an arrive by date of 12/28/but the one I ordered on 12/19/not get here by the 12/28/So once again I asked to speak to a supervisor and of course none were available and once again I was told no one can guarantee a delivery date but the website still stated if you order today by 2:00PM CST that you will get the laptop by 12/28/I tried several times during these conversations with them to negotiate that if they could not get the gaming laptop I ordered to me at least by 12/28/to find one that was comparable to it or upgrade to a different gaming laptop that could be delivered by 12/28/but of course all they wanted to do was give me a $discount on my orderThis whole ordeal with this order was very frustrating and emotionally draining and then to top it off with being HUNG UP on by there customer service representative was UNACCEPTABLE! It was AWFUL to have to see my son's face Christmas morning having to watch his brother open his laptop and him not get to open his but to see a smile come back when I let him know his would be here by 12/28/I believe that when a company guarantees delivery that they should stand by that guarantee and if they can't they should try to at a minimum compensate the customer! If you can't stand by what your company guarantees then what good is a guarantee!
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen
Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details
DELL laptop Model No: Inspiron 2-in-
Laptop Service Tag***
Service Request No***
I purchase a new computer from Dell I have nothing but problems with it called Dell support they ran a test told me mother board was bad to return it for repair under warranty now Dell says it's not covered under warrantyThere was no damage on my partOnly damage could have been from delivering to me or back to themWhen I ship computer back to Dell for repair it was wrapped in bubble wrap and boxI only had the computer for a few weeksI have purchased computers from Dell before in the past and never had a problem till now
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
Computer ordered on 2/20/16, paid at the time of the order with BitcoinsWhen computer did not arrive, I contacted customer service the week of 3/I have dealt with "customer service" for a week now, spending about hours on the phone, including time waiting for callbacks or emailsThe order is listed in their system with a prepaid check, which is incorrectI have been trying to get the hold released this entire timeI thought I had found someone who would help me at the end of last week when I was told the hold would be released within hours and I would get an email confirmationI got an email at closing time on Friday that said my order had been canceled and if this was a mistake to contact them business hours Monday through FridayI again contacted customer service and have spent the entire morning attempting to get resolution without successNow I am being told to wait yet another hours for them to get back to meDell has received my Bitcoins, I am out that money
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital
It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate
I wil be switching our company systems and family ones to HP this year
I do this after years of testing HP to DELL and HP hands down out do Dell
Dell will lose hundreds of thousands in sales from my company and sister companies
I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3,
And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell
Is
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore
A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I had placed and order which was confirmed and was Order no: ***My credit card was charged tooThe next day I received an email that my order was cancelledI spoke with the customer service online and later over the phone and it took hour of my online chat and phone where I was given different information such as processing error and it can be reordered and then finally ending up with sales where they said that they ran out of parts
I have a dell gift card purchased back in AugustRecently I checked the balance on this gift card and found it was redeemed several days ago with a purchase I didn't recognizeI tried to call Dell's customer service hotline numerous times but I can't find one single person who can handle this problemAll I got was endless transferring to different departments or hang upThe gift card number is *** and the pin is It had an original balance of $
Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front *** was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is *** for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail