Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer
Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account:
When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her
Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Bought a new Dell Inspiron Service tag:*** after labor this year payment 9-8-for $Got it set up and all was great until latter October when I noticed it was not waking from sleep and eventually I linked this to just shutting down randomlyWent to online chat for most of my conversations as I am hard of hearing, did have some phone conversations but usually passed the phone to my husband or son, Started these conversations November had several online chats where the service tech would go into my computer and try to fix itHad a sub contractor come to house to replace a part ordered by Dell but she couldn't fix it as there was a screw that was wedged in wrong so Dell said it had to go to the Houston TX service centerWhen I got it back they replaced the logic board within a day it was doing the same thing again many chats and phone conversations they went in a tried to repair things through online chat, even as far as reloading the operating systemIn mi
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is *** and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with *** could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
I bought a Aleinware computer from Best buy at the end of December, I set it up and started using it after less than I month I had an error messageI called tech support and they logged into my computer and "fixed" the issue Less than a month later I had anther issue Again they logged in and had to reset the computer to factory settings A month or so later I had another issue, again they logged in and did some changed and restarted the computer but the computer would not come on, they had to send me a flash drive to reset the computer to factory setting again, but that did not work so I had to send it to their repair center to be repairedThey told me it would take 7-daysThey received the computer on May and I got the computer back June 4thI hooked it up and started using it and the computer frozeI hard reset the computer but now it will not come onAGAIN I called the tech support and they told me that the RAM memory drive was broken and that I would have to send i
- On March 29, I ordered Dell Precision MWorkstation
- April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one
- April 13, I shipped the workstation back to Dell
- April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account)
- All what I got was $1,to my Dell Preferred Account
- More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake!
- Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt
month old computer, bought at Christmas Hard Drive failure on July I contacted Dell Technical Support, and we ran diagnostics on the computer, indicating hard drive failure On-Site technician came out, replaced the hard drive, and it failed again, saying "Windows could not complete the installation." Contacted Dell Technical Support AGAIN, and the supervisor on the floor said they would replace the computer if it failed again
They sent out another hard drive (same on-site technician), again received the error message "Windows could not complete the installation."
Spent four hours on the phone with them yesterday and no diagnosis could be made THEY ARE STILL refusing to replace the computer, and I have an 850$ boat anchor on my hands
I had to get a supervisor on the phone who said THIS TIME that I could send the computer to them in a box and THEY WOULD REPAIR IT and send it back
This computer is used in BOTH of my jobs (Oracle DBA and Teaching o
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as *** ***, as *** *** ***, and as *** *** at *** *** *** I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with *** *** *** or any of its subsidiaries, and Mr*** ***
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible
Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed
I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available
This is apparently not the case for Dell
I received a email from Dell regarding my order number *** that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ />
The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with *** *** for over an hour as he kept saying it wasn't pos
Last year I bought a Dell computer from *** *** and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad
We claimed in *** *** three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell
We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem
Then they sent a technician to replaced the screen but the problem persists
They sent a refurbish computer to replace mine, but that computer has the same issue
Then they sent another computer and still the same
We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model
We sent the computer times (through *** *** and to them directly) and they sent computers already, the issue wasn't f
I ordered a laptop computer on 2018-01-11, and paid for expedited shipping A few minutes later I got a call to confirm the purchase, at which point I realized that the shipping address was wrong I attempted to update the address The salesperson confirmed my new address and transferred me to customer service which was closed for the day On the morning of 2018-01-I contacted customer service and asked for the change of address They informed me that the order was being prepared and I would have to change the address after I got a shipping confirmation On 2018-01-I got the confirmation and contacted Dell to change the shipping address I was assured that the address was being changed
2018-01-I noticed that the package was out for delivery to the old address Dell assured me that the package was going to the new address, but an hour later it was delivered to the wrong one I contacted customer service again, and they told me that they would have the package picke
I was charged $for Windows Home (bit) Edition for a Dell Inspirion that I recently boughtI called to obtain a refund for the OS citing the reasons as to why I will not be using itThe reasons are as follow:
- I am a dedicated Linux Mint user (install, fix, and operate)
- I do no approve of some of Microsoft's Window invasive policies (e.gchanging the systems configurations without the owners knowledge or consent) so I did not accept the End User License Agreement/Terms Of Agreement
- An installed Windows OS consumes roughly 16GB of hard drive space (my system has 32GB with GB of RAM) which will slow down the system drastically compared to a lighter Linux distribution alternate
- I did not receive a product/license key so I cannot reinstall the system after I wipe the hard drive completely (including the 6GB recovery portion) to install Linux
- I cannot choose another OS system to have shipped with the unit (e.gUbuntu which is also
*** claims 3% rewards for purchasing at ***I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in *** Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
I purchased a Dell Venue Tablet from a Best Buy in New Hampshire in March for $It seemed like a great deal for a tablet with decent specs and a good screen
I consider myself very tech savvyI read news and reviews for new smartphones and tablets and computers almost dailyI've loved android devices since I got my first, in I had a Google Nexus tablet before I had this Dell Venue tablet
From just about the very first day, this tablet clearly lacked the processing power to be used in any capacity that didn't make me want to smash the thingIt freezes if you do anything, from opening a new application to swiping between home screens to just adjusting the volume or turning the screen on/off
After a few months of embarrassment and frustration and holding out for an update that would make this tablet useful in any way, there was nothingI searched the Dell forums online (***) a
I order a new computer from Dell in April of The computer arrived and it never worked from Day
After weeks of no computer and it crashing over and over they agreed to send me a new one They did and now its only months later and this one crashed too
I spent over hours on the phone on Friday and they finally agreed to send me a new one Now, it's Tuesday and it hasn't arrived When I call I get put on hold for at least one hour and no one there speak English and I cannot understand what anyone is saying
I repeatedly asked for a supervisor and there was not response the line was left open....for endless amounts of time Finally they told me that I needed to return the first computer in order to get this new one replaced I never received ANYTHING or any shipments in order to return the computer So once again, my UHAUL business has been without a computer for days!
There customer service is the WORST I have ever encountered They cannot even tell me
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag ***) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired
Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer
Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account:
When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her
Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
Bought a new Dell Inspiron Service tag:*** after labor this year payment 9-8-for $Got it set up and all was great until latter October when I noticed it was not waking from sleep and eventually I linked this to just shutting down randomlyWent to online chat for most of my conversations as I am hard of hearing, did have some phone conversations but usually passed the phone to my husband or son, Started these conversations November had several online chats where the service tech would go into my computer and try to fix itHad a sub contractor come to house to replace a part ordered by Dell but she couldn't fix it as there was a screw that was wedged in wrong so Dell said it had to go to the Houston TX service centerWhen I got it back they replaced the logic board within a day it was doing the same thing again many chats and phone conversations they went in a tried to repair things through online chat, even as far as reloading the operating systemIn mi
Our Dell laptop had hardware failures while under warranty Dell customer service provided us a shipping label to ship back under warranty with Dell's carrier Fedex Fedex had lost the package and Dell customer service has told us that they will be providing us with a refurbished laptop This has been weeks ago It has been over a month and we keep getting the run around with Customer Service and no resolution We have been speaking to and emailing back and forth with customer service for weeks and no one can get anything done This service is absolutely terrible Our case number is *** and we've been emailing Jessie in warranty support and have spoken with *** Another time I spoke with *** could not get anything done so I spoke with is supervisor *** I was promised a call from the higher team in the ARG department who never did call I am so fed up and absolutely furious with Dell and their terrible support They have strikes against them in my book #th
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
I bought a Aleinware computer from Best buy at the end of December, I set it up and started using it after less than I month I had an error messageI called tech support and they logged into my computer and "fixed" the issue Less than a month later I had anther issue Again they logged in and had to reset the computer to factory settings A month or so later I had another issue, again they logged in and did some changed and restarted the computer but the computer would not come on, they had to send me a flash drive to reset the computer to factory setting again, but that did not work so I had to send it to their repair center to be repairedThey told me it would take 7-daysThey received the computer on May and I got the computer back June 4thI hooked it up and started using it and the computer frozeI hard reset the computer but now it will not come onAGAIN I called the tech support and they told me that the RAM memory drive was broken and that I would have to send i
- On March 29, I ordered Dell Precision MWorkstation
- April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one
- April 13, I shipped the workstation back to Dell
- April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account)
- All what I got was $1,to my Dell Preferred Account
- More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake!
- Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt
month old computer, bought at Christmas Hard Drive failure on July I contacted Dell Technical Support, and we ran diagnostics on the computer, indicating hard drive failure On-Site technician came out, replaced the hard drive, and it failed again, saying "Windows could not complete the installation." Contacted Dell Technical Support AGAIN, and the supervisor on the floor said they would replace the computer if it failed again
They sent out another hard drive (same on-site technician), again received the error message "Windows could not complete the installation."
Spent four hours on the phone with them yesterday and no diagnosis could be made THEY ARE STILL refusing to replace the computer, and I have an 850$ boat anchor on my hands
I had to get a supervisor on the phone who said THIS TIME that I could send the computer to them in a box and THEY WOULD REPAIR IT and send it back
This computer is used in BOTH of my jobs (Oracle DBA and Teaching o
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as *** ***, as *** *** ***, and as *** *** at *** *** *** I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with *** *** *** or any of its subsidiaries, and Mr*** ***
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible
Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed
I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available
This is apparently not the case for Dell
I received a email from Dell regarding my order number *** that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ /> The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with *** *** for over an hour as he kept saying it wasn't pos
Last year I bought a Dell computer from *** *** and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad
We claimed in *** *** three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell
We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem
Then they sent a technician to replaced the screen but the problem persists
They sent a refurbish computer to replace mine, but that computer has the same issue
Then they sent another computer and still the same
We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model
We sent the computer times (through *** *** and to them directly) and they sent computers already, the issue wasn't f
I ordered a laptop computer on 2018-01-11, and paid for expedited shipping A few minutes later I got a call to confirm the purchase, at which point I realized that the shipping address was wrong I attempted to update the address The salesperson confirmed my new address and transferred me to customer service which was closed for the day On the morning of 2018-01-I contacted customer service and asked for the change of address They informed me that the order was being prepared and I would have to change the address after I got a shipping confirmation On 2018-01-I got the confirmation and contacted Dell to change the shipping address I was assured that the address was being changed
2018-01-I noticed that the package was out for delivery to the old address Dell assured me that the package was going to the new address, but an hour later it was delivered to the wrong one I contacted customer service again, and they told me that they would have the package picke
I was charged $for Windows Home (bit) Edition for a Dell Inspirion that I recently boughtI called to obtain a refund for the OS citing the reasons as to why I will not be using itThe reasons are as follow:
- I am a dedicated Linux Mint user (install, fix, and operate)
- I do no approve of some of Microsoft's Window invasive policies (e.gchanging the systems configurations without the owners knowledge or consent) so I did not accept the End User License Agreement/Terms Of Agreement
- An installed Windows OS consumes roughly 16GB of hard drive space (my system has 32GB with GB of RAM) which will slow down the system drastically compared to a lighter Linux distribution alternate
- I did not receive a product/license key so I cannot reinstall the system after I wipe the hard drive completely (including the 6GB recovery portion) to install Linux
- I cannot choose another OS system to have shipped with the unit (e.gUbuntu which is also
*** claims 3% rewards for purchasing at ***I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in *** Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
I purchased a Dell Venue Tablet from a Best Buy in New Hampshire in March for $It seemed like a great deal for a tablet with decent specs and a good screen
I consider myself very tech savvyI read news and reviews for new smartphones and tablets and computers almost dailyI've loved android devices since I got my first, in I had a Google Nexus tablet before I had this Dell Venue tablet
From just about the very first day, this tablet clearly lacked the processing power to be used in any capacity that didn't make me want to smash the thingIt freezes if you do anything, from opening a new application to swiping between home screens to just adjusting the volume or turning the screen on/off
After a few months of embarrassment and frustration and holding out for an update that would make this tablet useful in any way, there was nothingI searched the Dell forums online (***) a
I order a new computer from Dell in April of The computer arrived and it never worked from Day
After weeks of no computer and it crashing over and over they agreed to send me a new one They did and now its only months later and this one crashed too
I spent over hours on the phone on Friday and they finally agreed to send me a new one Now, it's Tuesday and it hasn't arrived When I call I get put on hold for at least one hour and no one there speak English and I cannot understand what anyone is saying
I repeatedly asked for a supervisor and there was not response the line was left open....for endless amounts of time Finally they told me that I needed to return the first computer in order to get this new one replaced I never received ANYTHING or any shipments in order to return the computer So once again, my UHAUL business has been without a computer for days!
There customer service is the WORST I have ever encountered They cannot even tell me
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
Company refuses to honor premium warranty (Expires2019) 0n computer product where dc jack will not stay in
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag ***) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired