Ordered a TV on November 27th, received it on December 26th and it was brokenContacted Dell immediately after opening it, and they submitted a replacement orderAfter receiving the confirmation email, they had the wrong delivaddressI called back within a half hour of having the replacement order submitted and the rep said that they were unable to update it, as it had already processedEven though they could not update it, the rep said that once Pilot Freight receives it from them, they will update the shaddress with Pilot so there is no delay in shipmentFast forward to December 15, still haven't received my replacement TVI contacted Pilot and they inform me that they just received it, and I asked to confirm the ship to address...it was still wrongI called Dell again and was told a request was submitted that it would take hours to update it with PilotIt is now Monday, December 18th and I received a call to schedule my delivery...yet to the WRONG ADDRESSI w
Recently ordered a new Laptop on 4/17/Applied for dell financial servicesGot approved ordered laptopWithin days the laptop pricing had changed because a new model had come outNo big dealDell's price match on their own product should be stellar.......Well at this point almost days later I can say that's not the caseI reached out to a chat agent who as we were going through the chat, he started asking me to send him a link to the computerI advised him "it's on your website" "I'm going through the same stuff as youHe say ok, but can you send me the link where you saw it cheaper?" I'm completely confused because I know I mentioned to him it's on the siteThis day the pricing was just lowerThere were additional coupons and suchAfter he rep asking me to send the link times I reluctantly sent itI realized I wasn't getting helpI immediately asked to speak to a supervisor to see if we could get this resolved quickly Agent says ok, and then a supervisor call
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement
Please help all 56,people that were left out of left field because they such a big corporation
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I purchased a brand new Dell Inspiron laptop in October I only use the laptop at home for shopping, baseball websites, social media, etc Sometimes, I do not use the laptop for a week at a time Sometimes I use it every evening for an hour or so This is certainly not my definition of hard use to the laptop Within a few weeks, the mouse pad would not work I would have to turn the laptop on and off several times to get it to work again I am not a computer technician I am a school secretary and I am a bartender in the evenings I didn't think too much of this with the mouse pad As time went on, it got worse and worse I ran the diagnostic thing on the dell website and it told me there was a critical issue with the keyboard I call the number for dell I was on the telephone well over hours arguing about them fixing my brand new laptop I also had a terrible time understanding the representatives They finally agreed to send someone to my home to fix the l
My dell laptop Inspiron is covered under warranty Service Tag: *** | Express Service Code: ***
Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours
This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to *** ***
Now again I am not able to use my laptop for same issue
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else
Model Inspiron 15- express service code *** service tag ***
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate
I returned the laptop in March by *** paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else
They had no right to sell my laptop yet they did They said they would not refund my money
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to *** *** she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional
Product_Or_Service: Dell Computer
Order_Number: *** Account_Number: ***
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen
I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up
When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
On the Dell Outlet website - *** - the banner has three ads, the first of which offers savings of "up to 17%" This takes you to another page - *** - that similarly headlines "save up to 17%" Bearing in mind that this was up today - March 16th - before 9:59AM, this is and deceptive advertising Dell Inc is a tech-savvy company and could easily change the banners to reflect that a sale for 17% is not valid today, but they did not I only saw this for the first time this morning and though there were products on which I could save 17% offered today, but when I contacted Dell, I was told there was actually nothing on sale for 17% today and that this referred to a sale that began a few days ago and that the 17% off coupon was only good on March (expired at 9:59AM EDT on the 14th) Below is a copy of the transcript of the conversation I had with Dell cu
I am writing to express my concerns about recent incidents I experienced while interacting with customer service via telephone I would like to bring to your attention that fact that I received extremely poor customer r services during my experience with Dell customer services I had several problems with my computer since purchasing it, which caused be to contact customer serviceFirst I want to address Long wait times and having to be transferred to several different customer service reps which usually took about 45- mins to hour to get to get to the correct depEach time them asking me to turn off the computer and asking for the service tag On one occasions I was promised a call back by a rep regarding my issue and I received no call back, causing me to call back and spend several mins on the phone updating another rep
Sometime in November I called into dell with a complaint of my computer running extremely slow, the speaker was not working on the computer properly and th
Purchased a Dell XPS-laptop for $2,After some months the battery started to "expand" dramatically inside the machine, preventing the trackpad from depressing/clicking and "bloating" out the entire laptop chassis
Needless to say, expanding lithium-ion batteries can potentially explode, so it was a hazardous situation and I was left with no choice but to ship the item in for repair
They replaced the battery and in the process broke basically everything else on the machine
Since I've gotten it back it has: Refused to turn on at all; told me that there is no bootable media; told me something about TPM; told me there is not enough memory for a RAM disk; the caps lock light doesn't work, etcetcetc
I sent them in an almost perfect laptop (except for the explosive battery) and in return I received back a $2,paper-weight
Their support team has tried to help but they don not appreciate the gravity of the situationGiven that I travel internationally abou
Purchased and paid for order number *** on Jan I was charged $for this order Item was shipped via FedEx tracking number *** I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card
At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
The issue is with a monitorThey advertise that the monitor has a 165hz mode, but when in use, the 165hz causes the screen to flickerTheir tech support always offers a refurbished replacement, but they all have the same problemI've already received 2+ replacements and they all suffer the same problemThe 165hz mode is flawed in the Dell s2417dg monitor and requires you to use a menu "overclock" mode that makes the monitor unstable
On 7/16/i received a call from *** *** who stated he worked with dell, he called from number *** as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas
Ordered a TV on November 27th, received it on December 26th and it was brokenContacted Dell immediately after opening it, and they submitted a replacement orderAfter receiving the confirmation email, they had the wrong delivaddressI called back within a half hour of having the replacement order submitted and the rep said that they were unable to update it, as it had already processedEven though they could not update it, the rep said that once Pilot Freight receives it from them, they will update the shaddress with Pilot so there is no delay in shipmentFast forward to December 15, still haven't received my replacement TVI contacted Pilot and they inform me that they just received it, and I asked to confirm the ship to address...it was still wrongI called Dell again and was told a request was submitted that it would take hours to update it with PilotIt is now Monday, December 18th and I received a call to schedule my delivery...yet to the WRONG ADDRESSI w
Recently ordered a new Laptop on 4/17/Applied for dell financial servicesGot approved ordered laptopWithin days the laptop pricing had changed because a new model had come outNo big dealDell's price match on their own product should be stellar.......Well at this point almost days later I can say that's not the caseI reached out to a chat agent who as we were going through the chat, he started asking me to send him a link to the computerI advised him "it's on your website" "I'm going through the same stuff as youHe say ok, but can you send me the link where you saw it cheaper?" I'm completely confused because I know I mentioned to him it's on the siteThis day the pricing was just lowerThere were additional coupons and suchAfter he rep asking me to send the link times I reluctantly sent itI realized I wasn't getting helpI immediately asked to speak to a supervisor to see if we could get this resolved quickly Agent says ok, and then a supervisor call
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement
Please help all 56,people that were left out of left field because they such a big corporation
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I purchased a brand new Dell Inspiron laptop in October I only use the laptop at home for shopping, baseball websites, social media, etc Sometimes, I do not use the laptop for a week at a time Sometimes I use it every evening for an hour or so This is certainly not my definition of hard use to the laptop Within a few weeks, the mouse pad would not work I would have to turn the laptop on and off several times to get it to work again I am not a computer technician I am a school secretary and I am a bartender in the evenings I didn't think too much of this with the mouse pad As time went on, it got worse and worse I ran the diagnostic thing on the dell website and it told me there was a critical issue with the keyboard I call the number for dell I was on the telephone well over hours arguing about them fixing my brand new laptop I also had a terrible time understanding the representatives They finally agreed to send someone to my home to fix the l
My dell laptop Inspiron is covered under warranty Service Tag: *** | Express Service Code: ***
Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours
This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to *** ***
Now again I am not able to use my laptop for same issue
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else
Model Inspiron 15- express service code *** service tag ***
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate
I returned the laptop in March by *** paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else
They had no right to sell my laptop yet they did They said they would not refund my money
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to *** *** she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional
Product_Or_Service: Dell Computer
Order_Number: *** Account_Number: ***
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
I ordered a replacement battery for my laptop online through Dell on October 10, with the understanding that I would receive the item within business days of purchase When I checked the tracking number later there was no indication the item had been shipped I contacted the Dell Customer service department and was told they would reship the order and I would have it within hoursThis did not happen
I followed up with another call to the Customer service department and was told they would again reship and that I would receive the item between the and the 8th of October In checking with FedEx I found out that there was again no item delivered or picked up by them to ship only that there had been a ticket made up
When I again called the Customer service department I was told this time that the following had happened That the item was shipped and that it was being returned as "Not Able To Deliver" by FedEx I was further told that the item was out for delive
On the Dell Outlet website - *** - the banner has three ads, the first of which offers savings of "up to 17%" This takes you to another page - *** - that similarly headlines "save up to 17%" Bearing in mind that this was up today - March 16th - before 9:59AM, this is and deceptive advertising Dell Inc is a tech-savvy company and could easily change the banners to reflect that a sale for 17% is not valid today, but they did not I only saw this for the first time this morning and though there were products on which I could save 17% offered today, but when I contacted Dell, I was told there was actually nothing on sale for 17% today and that this referred to a sale that began a few days ago and that the 17% off coupon was only good on March (expired at 9:59AM EDT on the 14th) Below is a copy of the transcript of the conversation I had with Dell cu
I am writing to express my concerns about recent incidents I experienced while interacting with customer service via telephone I would like to bring to your attention that fact that I received extremely poor customer r services during my experience with Dell customer services I had several problems with my computer since purchasing it, which caused be to contact customer serviceFirst I want to address Long wait times and having to be transferred to several different customer service reps which usually took about 45- mins to hour to get to get to the correct depEach time them asking me to turn off the computer and asking for the service tag On one occasions I was promised a call back by a rep regarding my issue and I received no call back, causing me to call back and spend several mins on the phone updating another rep
Sometime in November I called into dell with a complaint of my computer running extremely slow, the speaker was not working on the computer properly and th
Purchased a Dell XPS-laptop for $2,After some months the battery started to "expand" dramatically inside the machine, preventing the trackpad from depressing/clicking and "bloating" out the entire laptop chassis
Needless to say, expanding lithium-ion batteries can potentially explode, so it was a hazardous situation and I was left with no choice but to ship the item in for repair
They replaced the battery and in the process broke basically everything else on the machine
Since I've gotten it back it has: Refused to turn on at all; told me that there is no bootable media; told me something about TPM; told me there is not enough memory for a RAM disk; the caps lock light doesn't work, etcetcetc
I sent them in an almost perfect laptop (except for the explosive battery) and in return I received back a $2,paper-weight
Their support team has tried to help but they don not appreciate the gravity of the situationGiven that I travel internationally abou
Purchased and paid for order number *** on Jan I was charged $for this order Item was shipped via FedEx tracking number *** I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card
At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
The issue is with a monitorThey advertise that the monitor has a 165hz mode, but when in use, the 165hz causes the screen to flickerTheir tech support always offers a refurbished replacement, but they all have the same problemI've already received 2+ replacements and they all suffer the same problemThe 165hz mode is flawed in the Dell s2417dg monitor and requires you to use a menu "overclock" mode that makes the monitor unstable
On 7/16/i received a call from *** *** who stated he worked with dell, he called from number *** as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas