In May of 2015, I purchased an extended warranty for my Dell Alienware laptop In April of this year, I was contacted and advised my computer was almost out of warranty, and offered the chance to extend it
I explained to the agent on the phone I had already purchased an extended warranty, and the sales representative told me it was set up incorrectly and was running concurrently with my original warranty She advised me she could not fix the problem, so I paid for an additional warranty extension and contacted customer service
After nearly weeks of getting the run-around, Dell finally acknowledged the error under incident # ***, and promised me I would be credited for the original warranty I advised them I did not see this credit on my DFS account, and they advised me that it would take up to statement cycles to process
It has now been statement cycles, and this credit has yet to reflect on my DFS account Dell is also no longer responding to emailed inquiri
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for *** members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my *** discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my *** service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
Nov 1, I joined Dell Advantage and received an email confirmation The membership includes getting 5% back in rewards on all purchases as confirmed in the email
NovI ordered and paid $for a computerDell purchase ID ***, order # ***During the check-out as a Dell Advantage member it was mentioned I will get 5% rewards to be sent by email
Nov28, after not receiving an email concerning the rewards, I call Dell and was told that it would be sent days after my purchase
Dec12, after still not receiving the rewards I called Dell and was told that they will speed up and send my the rewards soon
Dec17, after still not getting the rewards I emailed Dell now asking for a 5% refund, since it was too late to use the rewards for a holiday gift as I had intendedI only received an automated email that my email was received with a promise that someone will deal with it within business day
I never received that promised email or the promised rewa
I contacted the customer service chat at 11:44:07am est on 3/27/and asked about order *** in reference to a tracking number as the item delivery date that was promised when ordered on 3/said the item would arrive 3/*** informed me that my order was placed on hold due to processing issues and to contact the order modification departmentI attempted to inquire more with no other answer and then my chat session was ended by that employeeI then contacted the department he had told me to and they said to me that prior to me cancelling the order there was no issue and the item was in stock and would not give me any further detail as to why it was placed on hold etcthis is the third time situations like this have happened to me personally regarding dell and their customer service
I purchased a Dell Computer and Monitor on 10/30/
I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me
No credit was applied to my card and no gift cards received
I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department
I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card
again no credit received on card and no gift cards
I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell
I confirmed a credit from a smaller retailer on something else did process successfully
This issue has been open for months and i'm owed around $in combined credi
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
My dell laptop Inspiron is covered under warranty Service Tag: *** | Express Service Code: ***
Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours
This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to *** ***
Now again I am not able to use my laptop for same issue
I had a simple hinge problem with my month old Dell computerI called tech support who then advised me to send in my computer to the Dell Depot centerI did this immediately upon the arrival of the provided boxdays later I received a voicemail that I could not understand at all, so I called tech support again and was told that the part needed to fix my computer was not available and that they would be returning it unrepairedWhen I attempted to ask the customer service rep what the next step would be he was extremely rude and not helpful whatsoeverHe told me I needed to call back in 10-days to see if the part was availableI told him I was told it was available when I sent it in so I was confused as to how I would assure its availability the next timeHe then transferred me to his supervisor without any warningThe supervisor was also extremely rude and said to me "so ya there's nothing we can really do"I just accepted this for now and acknowledges that I would be r
PRINTERS:
In May I purchased two NEW Dell Printers for office use from the Dell Small Business Department When we received the printers we realized that they were not wireless printers At that time, I then contacted *** *** with Dell and indicated that according to the manual this can become wireless printers; which the part indicated was ordered and did not work
Then, early September, one of the printers stopped working, so when we contacted Dell they stated that they would replace the printer with a "refurbished" printer as they are no longer making this printer I indicated that I paid for two NEW printers not refurbished Dell then indicated that they would replace them with a $model (I paid $for each printer) and I communicated that was not a sufficient capacity printer nor was I going to replace with a cheaper model printer They then indicated that I could purchase another printer (and I would get a $credit) towards a new printer So simply put
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
I purchased a brand new computer in November of last year the mouse no longer works, I called customer service and they said I need to run a test which could take up to an houri told them I dont have time for that and need a keyboard asap to work they told me they cant help without the test
On July 26, I placed an order on dell.com for a Poweredge Tserver - just the server, no hard driveIt was offered at a GREAT price of $129.00! I received an order confirmation by email - Order Number: *** The estimated delivery date was August This morning I checked the status of the order and it was shown as "canceled"
I called the phone number provided and spoke with a *** (sp?) who told me that the order was canceled because of a payment issueI informed him that the charge had come through to my credit card as a temporary authorization - no problem He transferred me to the "sales team."
*** (sales) told me that the order was canceled because the particular configuration was "end of life." This apparently means that they built so many of the particular configuration and sold them all before my order was filled*** told me that they always take more orders than they have inventory because some people cancel or change their orders The only T
Purchased a TV on Black Friday They sent the wrong model number TV, one that is $cheaper Took emails and phone calls being on hold for mins each time to talk with someone that would not agree to send me the correct TV They did a pick up of the TV and said the would refund my money but never did So now I am out $1, I wanted them to send me the right TV, they did not I wanted customer service to fix the problem they did not I sent the TV back and now I do not have my money back? How can they do this?
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
Dear Sir/Madam,
I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen
However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve
I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period
Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
I purchased a Dell computer from their official website on 10/14/When I received the computer, it had problem with booting upI contacted Dell within a week after receiving thatThey gave me an replacement on 10/30/- I sent the computer back and they sent me a new one (same model)Again the new computer had technical issuesIt blacks out randomlyThis time I tried to call them multiple times and they tried to help me repair it - but all repairs never workedAround 12/7/I first asked for a return and refund, which was refused because it had been days (more than days) after I had the computerI was asked to send the computer back for more repairment and I did so around 12/22/Yesterday (1/4/2018) I received the computer sent back to me, and today the computer has blacken out timesI called Dell and they still aren't willing to provide returnsThey simply want to restart the repair process through phone calls
During the whole time, I constantly have
I purchased NBA 2K AND MADDEN EACH CAME WITH A PROMOTION OF WHEN YOU PURCHASE YOU RECEIVE A 25$ GIFT CARD EACH (TOTAL $).I have been contacting dell over months trying to gain the gift cardsThe service is TERRIBLE.I still have not received the 2-$ gift cards form the games or the additional gift card I was promised for the total inconvience of the situation
l call DELL TO SPEAK ABOUT THE SITUATION AND I AM EITHER PLACEDONHOLD HOURS AT A TIME OR TOLD THEY WILL CONTACT ME IN OR DAYS.I have purchased a lot of merchandise from Dell and feel as if I am totally misused.*** is service number.*** is another numberplease help me with dealing with this situation because it has been going on far too long and has become totally frustrating and over whelming
In May of 2015, I purchased an extended warranty for my Dell Alienware laptop In April of this year, I was contacted and advised my computer was almost out of warranty, and offered the chance to extend it
I explained to the agent on the phone I had already purchased an extended warranty, and the sales representative told me it was set up incorrectly and was running concurrently with my original warranty She advised me she could not fix the problem, so I paid for an additional warranty extension and contacted customer service
After nearly weeks of getting the run-around, Dell finally acknowledged the error under incident # ***, and promised me I would be credited for the original warranty I advised them I did not see this credit on my DFS account, and they advised me that it would take up to statement cycles to process
It has now been statement cycles, and this credit has yet to reflect on my DFS account Dell is also no longer responding to emailed inquiri
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for *** members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my *** discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my *** service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
Nov 1, I joined Dell Advantage and received an email confirmation The membership includes getting 5% back in rewards on all purchases as confirmed in the email
NovI ordered and paid $for a computerDell purchase ID ***, order # ***During the check-out as a Dell Advantage member it was mentioned I will get 5% rewards to be sent by email
Nov28, after not receiving an email concerning the rewards, I call Dell and was told that it would be sent days after my purchase
Dec12, after still not receiving the rewards I called Dell and was told that they will speed up and send my the rewards soon
Dec17, after still not getting the rewards I emailed Dell now asking for a 5% refund, since it was too late to use the rewards for a holiday gift as I had intendedI only received an automated email that my email was received with a promise that someone will deal with it within business day
I never received that promised email or the promised rewa
I contacted the customer service chat at 11:44:07am est on 3/27/and asked about order *** in reference to a tracking number as the item delivery date that was promised when ordered on 3/said the item would arrive 3/*** informed me that my order was placed on hold due to processing issues and to contact the order modification departmentI attempted to inquire more with no other answer and then my chat session was ended by that employeeI then contacted the department he had told me to and they said to me that prior to me cancelling the order there was no issue and the item was in stock and would not give me any further detail as to why it was placed on hold etcthis is the third time situations like this have happened to me personally regarding dell and their customer service
I purchased a Dell Computer and Monitor on 10/30/
I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me
No credit was applied to my card and no gift cards received
I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department
I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card
again no credit received on card and no gift cards
I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell
I confirmed a credit from a smaller retailer on something else did process successfully
This issue has been open for months and i'm owed around $in combined credi
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
My dell laptop Inspiron is covered under warranty Service Tag: *** | Express Service Code: ***
Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours
This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to *** ***
Now again I am not able to use my laptop for same issue
I had a simple hinge problem with my month old Dell computerI called tech support who then advised me to send in my computer to the Dell Depot centerI did this immediately upon the arrival of the provided boxdays later I received a voicemail that I could not understand at all, so I called tech support again and was told that the part needed to fix my computer was not available and that they would be returning it unrepairedWhen I attempted to ask the customer service rep what the next step would be he was extremely rude and not helpful whatsoeverHe told me I needed to call back in 10-days to see if the part was availableI told him I was told it was available when I sent it in so I was confused as to how I would assure its availability the next timeHe then transferred me to his supervisor without any warningThe supervisor was also extremely rude and said to me "so ya there's nothing we can really do"I just accepted this for now and acknowledges that I would be r
PRINTERS:
In May I purchased two NEW Dell Printers for office use from the Dell Small Business Department When we received the printers we realized that they were not wireless printers At that time, I then contacted *** *** with Dell and indicated that according to the manual this can become wireless printers; which the part indicated was ordered and did not work
Then, early September, one of the printers stopped working, so when we contacted Dell they stated that they would replace the printer with a "refurbished" printer as they are no longer making this printer I indicated that I paid for two NEW printers not refurbished Dell then indicated that they would replace them with a $model (I paid $for each printer) and I communicated that was not a sufficient capacity printer nor was I going to replace with a cheaper model printer They then indicated that I could purchase another printer (and I would get a $credit) towards a new printer So simply put
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
Dell sent me a computer and it doesnt work, you hit the power button and nothing happens for ten minutes
I purchased a brand new computer in November of last year the mouse no longer works, I called customer service and they said I need to run a test which could take up to an houri told them I dont have time for that and need a keyboard asap to work they told me they cant help without the test
On July 26, I placed an order on dell.com for a Poweredge Tserver - just the server, no hard driveIt was offered at a GREAT price of $129.00! I received an order confirmation by email - Order Number: *** The estimated delivery date was August This morning I checked the status of the order and it was shown as "canceled"
I called the phone number provided and spoke with a *** (sp?) who told me that the order was canceled because of a payment issueI informed him that the charge had come through to my credit card as a temporary authorization - no problem He transferred me to the "sales team."
*** (sales) told me that the order was canceled because the particular configuration was "end of life." This apparently means that they built so many of the particular configuration and sold them all before my order was filled*** told me that they always take more orders than they have inventory because some people cancel or change their orders The only T
Purchased a TV on Black Friday They sent the wrong model number TV, one that is $cheaper Took emails and phone calls being on hold for mins each time to talk with someone that would not agree to send me the correct TV They did a pick up of the TV and said the would refund my money but never did So now I am out $1, I wanted them to send me the right TV, they did not I wanted customer service to fix the problem they did not I sent the TV back and now I do not have my money back? How can they do this?
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
Dear Sir/Madam,
I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen
However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve
I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period
Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
I purchased a Dell computer from their official website on 10/14/When I received the computer, it had problem with booting upI contacted Dell within a week after receiving thatThey gave me an replacement on 10/30/- I sent the computer back and they sent me a new one (same model)Again the new computer had technical issuesIt blacks out randomlyThis time I tried to call them multiple times and they tried to help me repair it - but all repairs never workedAround 12/7/I first asked for a return and refund, which was refused because it had been days (more than days) after I had the computerI was asked to send the computer back for more repairment and I did so around 12/22/Yesterday (1/4/2018) I received the computer sent back to me, and today the computer has blacken out timesI called Dell and they still aren't willing to provide returnsThey simply want to restart the repair process through phone calls
During the whole time, I constantly have
I purchased NBA 2K AND MADDEN EACH CAME WITH A PROMOTION OF WHEN YOU PURCHASE YOU RECEIVE A 25$ GIFT CARD EACH (TOTAL $).I have been contacting dell over months trying to gain the gift cardsThe service is TERRIBLE.I still have not received the 2-$ gift cards form the games or the additional gift card I was promised for the total inconvience of the situation
l call DELL TO SPEAK ABOUT THE SITUATION AND I AM EITHER PLACEDONHOLD HOURS AT A TIME OR TOLD THEY WILL CONTACT ME IN OR DAYS.I have purchased a lot of merchandise from Dell and feel as if I am totally misused.*** is service number.*** is another numberplease help me with dealing with this situation because it has been going on far too long and has become totally frustrating and over whelming