I ordered an item from Dell on January 13th of and they charged me for it
I till didn't receive the order as of yet
I contacted Dell several times about this issue and they kept promising me to give them to business days to get the item
Inspiron series hinge failure defect- My laptop had the same issue after light use - the screw failure has caused the LCD case to separate on my unitThe screw had no locktite visible
Technician report:
I am seeing more of these cracked open laptops come to my shop and every single one of them were lacking locktite on the fasteners/screwsThe locktite is the blue paint looking material at the end of the screws The bottom of these screws should be completely blue if an adequate amount of locktite were appliedThese laptops have none at all or a small patch on one side of the screw
Every single screw is loose on these models because of it The hinges are absolutely fine it is the looseness of the screws causing a cascade chassis support failureIt begins by some screws coming loose resulting in more stress placed on adjacent tighter screws near the hingesThis higher than stress causes the chassis to crack at the hinges later causing complete hinge separatio
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase
Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
I purchased "Dell Inspiron i3542-602BLK 14" Windows Laptop Intel Celeron N2GB Memory / 32GB eMMC flash memory with Office Personal for One Year"
I waited two months to get a Microsoft Office activation key that worked
Two days after receiving the activation key, the power does not work, even with a new battery/cord What do I do? The computer came with a postcard, no manual, nothing
Will I call customer service where it takes two hours to say " I will mail you a new activation key" and then get phone calls and emails for a month saying "the activation key is coming" Do I need to work an hour day to get what I paid for?
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
I purchased an Inspiron gaming system in November I only use the system for gaming Since I've had it for the very short period of months, it intermittently will not turn on I have sent the system in once, and am sending it in again Don't buy a Dell The systems are unreliable and very quickly require repair even with minimal use
I ordered a computer and a monitor thru dell company on 5/21/18! The sales rep *** rao and order # ***! He offered to apply for dell credit card for promotion but for some reasons the system didn’t go thru and he called me the next business day to obtain a different credit card to complete my order! So I gave him my Visa card ending *** to complete my purchased! days later, my credit card was declined! I received a letter from my credit card company and found out that there were other unauthorized charges stated dell higher education under my card! Now, I feel violated plus I gave them my ssn#! I’m worry about my personal identity with a well known company! I called them they I kept getting an automated function and can never get ahold of a person to talk to! So I am seeking your assistant to solve this issue that this company can investigate their employees criminal actions against clients!
My service tag is *** my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # ***open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is #***Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee*** the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
Dell.com has refused to sent me gift cards owed to meTime and time again they refuse to contact me back, or offer a solution to a MAJOR problem
Dell.com runs weekly specials, where they offer promotional gift cards for you, if you purchase certain items from themYou can view this on the "deals" part of their page
I've been purchasing from dell.com for a long time, and never had a problem with the promotional gift card programThey were fantastic for the most part! For the last orders I've placed from them (all were televisions that said they came with promotional gift card) I've gotten none of the gift cardsThis is over $of gift cardsThe gift cards vary anywhere between $100-$each
I called to see what the problem wasAfter weeks and weeks of re-explaining my issue, and promises that the gift cards were going to be sent out - I received an e-mail saying that I would not be getting the gift cardsI've heard different explanationsI've heard that
Dell Order#*** with SR#*** is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I brought a window system from dell it was hacks, but I had a repair warranty on it they could not repair itI WAS TOLD IF I brought the window that would solve the problemI BROUGHT THE and the same thing happen and dell could not fix so I send it back
I purchased a Dell Laptop Inspiron from *** in *** *** last November, In late January I encountered significant issues with the Intel Graphics card included in the unit Assuming it was a software issue, I had a software support computer review the laptop and they concluded it was hardware This unit was/is under warranty with Dell I contacted Dell Support and they accessed my laptop remotely and worked on resolving the issue This was on March 2, They were not able to resolve the issue (included screen delays, lockuups, and other issues) They had me send the unit to their *** repair location This unit was gone from my home for weeks They replaced the motherboard and returned the unit to me The same problems re-occurred They again access the laptop and tried to repay it again last week, with not results It is not April 5, and I have not had a working laptop for months I have asked for a replacement or permanent solution and ha
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # ***, Dell Purchase ID # ***I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
I did business with Dell back in college over years agoThey were always a hassle to deal withI gave them another chance recentlyI placed an order for a Dell tablet under order ***I was thinking it would arrive at any timeInstead, I received an email stating they needed to speak with meAnnoyed, I called Dell and keyed in the extension number provided in the emailOf course, that extension did NOT work! I called back and didn't use an extensionThe foreign call center representative told me my credit card company declined the transaction and said my billing address must still be listed as my previous addressI called my credit card company immediatelyMy credit card company confirmed the billing address I gave Dell was indeed correctThe credit card company also said they did not decline the transactionThey said, in fact, that the transaction was successfully charged to my card days earlier on 2/17/Dell is nothing but a hassle from time of order to technic
I used to buy Dell products for years, but today is the final time I purchase anything from themTheir advertisement on the website claimed the cyber week sale was extended until AM EST, and I took a look at their website around AM EST, finally deciding to try and make a purchase not long afterThe item was purported to be around $off the original list price of $However, every time I tried to check out, the price went back up to the $I went back and checked several times to make sure there wasn't fine print or I hadn't accidentally checked options I didn't need and nothingBut by the time I was finally able to contact a rep at the company to try and figure out why this was happening, the sale was overAccording to the rep, the team that switches over the pricing began the process at AM EST, which is why I was unable to get the sale priceWhich also means they blatantly lied about when the sale endedIt's not an extended sale if you don't allow customers to purchase your product at a discount up to the time you listed on your front pageThey apparently don't want my custom anymore, so I'm never going to give it to them again, nor will I ever suggest them to friends or family
I purchased a New Factory Sealed U2717D monitor, Service Tag *** from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
I keep on ordering camera from Dell and they keep sending me wrong item
They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue
I can see if there was a delay returning the package but all of them was returned back the same day
Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew
I will file harassment if they keep calling me
I ordered an item from Dell on January 13th of and they charged me for it
I till didn't receive the order as of yet
I contacted Dell several times about this issue and they kept promising me to give them to business days to get the item
Inspiron series hinge failure defect- My laptop had the same issue after light use - the screw failure has caused the LCD case to separate on my unitThe screw had no locktite visible
Technician report:
I am seeing more of these cracked open laptops come to my shop and every single one of them were lacking locktite on the fasteners/screwsThe locktite is the blue paint looking material at the end of the screws The bottom of these screws should be completely blue if an adequate amount of locktite were appliedThese laptops have none at all or a small patch on one side of the screw
Every single screw is loose on these models because of it The hinges are absolutely fine it is the looseness of the screws causing a cascade chassis support failureIt begins by some screws coming loose resulting in more stress placed on adjacent tighter screws near the hingesThis higher than stress causes the chassis to crack at the hinges later causing complete hinge separatio
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase
Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
I purchased "Dell Inspiron i3542-602BLK 14" Windows Laptop Intel Celeron N2GB Memory / 32GB eMMC flash memory with Office Personal for One Year"
I waited two months to get a Microsoft Office activation key that worked
Two days after receiving the activation key, the power does not work, even with a new battery/cord What do I do? The computer came with a postcard, no manual, nothing
Will I call customer service where it takes two hours to say " I will mail you a new activation key" and then get phone calls and emails for a month saying "the activation key is coming" Do I need to work an hour day to get what I paid for?
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
I purchased an Inspiron gaming system in November I only use the system for gaming Since I've had it for the very short period of months, it intermittently will not turn on I have sent the system in once, and am sending it in again Don't buy a Dell The systems are unreliable and very quickly require repair even with minimal use
I ordered a computer and a monitor thru dell company on 5/21/18! The sales rep *** rao and order # ***! He offered to apply for dell credit card for promotion but for some reasons the system didn’t go thru and he called me the next business day to obtain a different credit card to complete my order! So I gave him my Visa card ending *** to complete my purchased! days later, my credit card was declined! I received a letter from my credit card company and found out that there were other unauthorized charges stated dell higher education under my card! Now, I feel violated plus I gave them my ssn#! I’m worry about my personal identity with a well known company! I called them they I kept getting an automated function and can never get ahold of a person to talk to! So I am seeking your assistant to solve this issue that this company can investigate their employees criminal actions against clients!
My service tag is *** my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # ***open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is #***Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee*** the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
Dell.com has refused to sent me gift cards owed to meTime and time again they refuse to contact me back, or offer a solution to a MAJOR problem
Dell.com runs weekly specials, where they offer promotional gift cards for you, if you purchase certain items from themYou can view this on the "deals" part of their page
I've been purchasing from dell.com for a long time, and never had a problem with the promotional gift card programThey were fantastic for the most part! For the last orders I've placed from them (all were televisions that said they came with promotional gift card) I've gotten none of the gift cardsThis is over $of gift cardsThe gift cards vary anywhere between $100-$each
I called to see what the problem wasAfter weeks and weeks of re-explaining my issue, and promises that the gift cards were going to be sent out - I received an e-mail saying that I would not be getting the gift cardsI've heard different explanationsI've heard that
Dell Order#*** with SR#*** is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I brought a window system from dell it was hacks, but I had a repair warranty on it they could not repair itI WAS TOLD IF I brought the window that would solve the problemI BROUGHT THE and the same thing happen and dell could not fix so I send it back
I purchased a Dell Laptop Inspiron from *** in *** *** last November, In late January I encountered significant issues with the Intel Graphics card included in the unit Assuming it was a software issue, I had a software support computer review the laptop and they concluded it was hardware This unit was/is under warranty with Dell I contacted Dell Support and they accessed my laptop remotely and worked on resolving the issue This was on March 2, They were not able to resolve the issue (included screen delays, lockuups, and other issues) They had me send the unit to their *** repair location This unit was gone from my home for weeks They replaced the motherboard and returned the unit to me The same problems re-occurred They again access the laptop and tried to repay it again last week, with not results It is not April 5, and I have not had a working laptop for months I have asked for a replacement or permanent solution and ha
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # ***, Dell Purchase ID # ***I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
I did business with Dell back in college over years agoThey were always a hassle to deal withI gave them another chance recentlyI placed an order for a Dell tablet under order ***I was thinking it would arrive at any timeInstead, I received an email stating they needed to speak with meAnnoyed, I called Dell and keyed in the extension number provided in the emailOf course, that extension did NOT work! I called back and didn't use an extensionThe foreign call center representative told me my credit card company declined the transaction and said my billing address must still be listed as my previous addressI called my credit card company immediatelyMy credit card company confirmed the billing address I gave Dell was indeed correctThe credit card company also said they did not decline the transactionThey said, in fact, that the transaction was successfully charged to my card days earlier on 2/17/Dell is nothing but a hassle from time of order to technic
I used to buy Dell products for years, but today is the final time I purchase anything from themTheir advertisement on the website claimed the cyber week sale was extended until AM EST, and I took a look at their website around AM EST, finally deciding to try and make a purchase not long afterThe item was purported to be around $off the original list price of $However, every time I tried to check out, the price went back up to the $I went back and checked several times to make sure there wasn't fine print or I hadn't accidentally checked options I didn't need and nothingBut by the time I was finally able to contact a rep at the company to try and figure out why this was happening, the sale was overAccording to the rep, the team that switches over the pricing began the process at AM EST, which is why I was unable to get the sale priceWhich also means they blatantly lied about when the sale endedIt's not an extended sale if you don't allow customers to purchase your product at a discount up to the time you listed on your front pageThey apparently don't want my custom anymore, so I'm never going to give it to them again, nor will I ever suggest them to friends or family
I purchased a New Factory Sealed U2717D monitor, Service Tag *** from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
I keep on ordering camera from Dell and they keep sending me wrong item
They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue
I can see if there was a delay returning the package but all of them was returned back the same day
Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew
I will file harassment if they keep calling me