We purchased a Dell Tserver on November and received it around December Since then we have called tech support times and have spent over hours on the phone with them remotely trying to repair errorsIt has never worked properly and they cannot seem to repair itI have asked to return it but they refused because we have had it for more than daysI have asked for a replacement and they have refused saying they should be able to get this to workI have tried to work with them but there is something wrong with this unit and would prefer a refundThere have been problems from the first day we plugged it in and even when errors are corrected they return within a day or two
I purchased a DELL XPS Computer (Service Tag# ***), on 3-10-The purchase was made with my USAA Visa Credit Card in the amount of $1,
Within in a few weeks of the purchase I called DELL TECH SUPPORT @ ###-###-#### and reported multiple technical problemsFor one example the FKey when tapped during a restart would never work to bring up the diagnostic panelDell was unsuccessful in fixing the issue over the phoneDell was obligated by their contract to send a technician out to my house within a few days to fix the computerIt took them months to send a technician to my houseEventually a second technician was sent out and he replaced the mother board with a refurbished motherboardThe computer is still having multiple problemsI have a lemon computerI have made multiple phone calls and request that I want a full refund or an exchange for another factory new computer, but DELL has refused my requestDell would not even provide me the correct address so
On 12/24/I purchased a Dell desktop computer Inspiron SeriesSeven months later the computer did not boot upDell told me to return it to their repair depot in Houston,
Texas, which I didOn 9/7/they returned the computer to me in a very damaged condition with large cracks in several places on the screen and a crushed plastic frame I sent them a brand new computer and they returned a very damaged computer back to meAfter contacting Dell they stated that they would send me a refurbished computerI told them I would not accept that as they were the ones that damaged my new computerI feel it is their obligation to send me a new computer since they were the ones responsible for the damages on my new computer
I purchased a $AlienWare monitor from *** and months later it is now broken and will not turn onI called customer service which is outsourced to another countryI could barely understand them, but after hrs of being transferred to multiple departments and troubleshooting they agreed to send out a replacement monitorIt was supposed to be delivered today 8/22/2018, but when I called Fedex they reported that the monitor has been requested to be returned to DellDell states I have a warranty until but they are not honoring it I cannot reach a customer service rep that can help meI would like a refund so that this nightmare can end
I purchased computer in Nov and it was charged to my Dell CC for $(which included tax/shipping), the other one that was exactly like it was charged at $513.59, exact computers/identicalOrdered at the same time, when calling customer service and waiting on line for over hours between going to different departments and speaking with someone who had a heavy accent, I asked for a supervisor or managerI was told that there wasn't one available upon further request I was transferred to a supervisor who told me that I was offered a $credit and they weren't going to offer anything elseThen I got another rep in sales *** who stated that when I applied for the Dell CC it changed the priceI called back and asked to speak to a US supervisor, *** came on the phone and stated that this is not his department but he would try to help meHe transferred me to *** to send out a labelI'm not looking to send back the itemI didn't even get to the other items on my bill
I purchased an XPSlaptop(DELL Order Number *** customer# ***) on FEB 4th from dell outlet online,it arrived on FEb 6th and I requested to return it due to its malfunction, it was approved by "*** ***, *** ***, USA,Customer Care SrAssociate | North America,Dell | Global Sales Operations Customer Care" on the same day and I shipped it back on FEB 7th UPS shipping label provided by dell
the laptop arrived to dell on FEB 14th 2017, but the despite my multiple contacts, refund has not been processed yet and I am worried that I never get my money back
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
My Alienware/Dell M18x Laptop is under warranty until October I notified Dell of an issue I was having with my laptop on March 29, They then tried to repair the laptop at their depot, by replacing the Video Cards, Motherboard, Ram, and re-installing the drivers and Operating system The re-install of the OS was done even though I clearly marked "no" with the question can Dell wipe your hard drive and reinstall the OS They called and said it HAD to be done to fix the laptop I received my laptop back and the same issue persisted despite Dell erasing my harddrive and all my saved files/photos/games I notified Dell immediately, and then after hours of calibrating the issues on the phone they sent a technician to repair my computer again They changed both ram sticks again as well as the motherboard The same issue persisted where my laptop would freeze after about 45-1hr of use
After this I asked for a replacement laptop since they had now replaced every critical p
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with *** *** as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I ordered a laptop to an address where I was visitingThe Fedex person tried to deliver but I wasn't thereDell has a contract with Fedex where they can't drop off at the local Kinko's/FedexWhen I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!!
I refused to accept the shipment and Dell wants to charge a 15% restocking fee!
Having things delivered at places other than home is standard and regular practice Dell states they said so on the website and its entirely against standard and regular practice for practically any business Hardly anyone actually reads through the miles of fine print with each sale
Its amazing to me that Dell thinks it can dictate to the customer where they should have items delivered! Even government bureaucracies do not behave so badly
Good companies want to serve their customers If Dell chooses to act in a manner contrary to standard business pr
Purchased thee desktop computers which were returned as noted belowI have waited over a month and I have not received a refundI have been in contact with Dell customer service who states there is a "bug" which is preventing them from refunding meI still do not have my refund
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case (***) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I bought an Inspiron Dell laptop just over a month agoTwo days ago, it did not boot up, it kept recycling to my log in screenWhen I called tech support, I had to PAY to troubleshoot it over the phoneI don't care what the warranty saysThis should not have happened after only a month of ownership when my two previous other brand laptops never had this issueIt is a poor product
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled)
After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done
I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker
My experience showed that Dell as a company has zero sense of customer service and does no
My system required a technician to fix The tech broke the system, the next tech could not fix it Due to the tech breaking the laptop I was offered an extended warranty of months on the old system and was provided a spec out on the new system which included a year warranty
When the new system came - I notified Dell within the weeks I received it about issues with the HD and Nividia video card Being an IT technician I followed the proper trouble shooting steps to try to fix the system however I was not able to, contacted dell to get help and performed all requested steps to trouble shoot the issues I was out of commission due to a surgery and after getting back online I contacted Dell and was informed that the system was not going to be replaced with a new system (even tho the replacement was suppose to be new) Rather that I was being offered a Refurished system that would be over years old The Executed resolution person told me if I do not like the choice he gav
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled
However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months
All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later
For solving the problem, here is gift card number and purchase order id and related phone number,
Gift card number related is *** *** *** *** *** and *** *** *** *** ***
Purchase ID *** and *** and ***
Phone *** and ***
Ship Address: *** ***
** *** *** *** ** *** *** ** ***
It's showing like this on Gift card history
Pre-Authorized Transactions
Date Action Amount Store location
2016-06-15:59:Redemption - DELL MARKETING L.P
2016-06-16:04:Redemption - DELL MARKETING L.P
2016-
I called into the call center because the mouse for my computer stopped workingI have only had this computer since March/April of so, it is well under the warrantyWhen I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thingHe proceeded to retain the fact it was wear and tear and I told him there was no wayI told him that I would be contacting the Revdex.comHe put me on hold and then hung up the phoneSo, I called back again to get hung up on againAt that point I was not wasting my time with the customer service repsThey were extremely unprofessional hanging up on a customer and that is completely uncalled forI gave both of them my CBR information and neither has called me backI waited a week for them to do so, before I filed this complaint
I purchased an item using a gift card The dell agent messed up on the item and put in the wrong shipping zip codeSo the item bounced backThey made another order of the item and for some reason they cancelled that orderI requested a refundThey refunded the portion that was purchased with my credit card but the gift card portion wasnt refundedThey told me that since the gift card expired I cant get refunded
Originally they were supposed to give me a $coupon that was almost the amount of the gift cards I used (it totaled about $109)I agreed to that and waited about a week (it should have been 3-days) and emailed them that I didnt get the couponI finally got response days later that it wasnt approved
We purchased a Dell Tserver on November and received it around December Since then we have called tech support times and have spent over hours on the phone with them remotely trying to repair errorsIt has never worked properly and they cannot seem to repair itI have asked to return it but they refused because we have had it for more than daysI have asked for a replacement and they have refused saying they should be able to get this to workI have tried to work with them but there is something wrong with this unit and would prefer a refundThere have been problems from the first day we plugged it in and even when errors are corrected they return within a day or two
I purchased a DELL XPS Computer (Service Tag# ***), on 3-10-The purchase was made with my USAA Visa Credit Card in the amount of $1,
Within in a few weeks of the purchase I called DELL TECH SUPPORT @ ###-###-#### and reported multiple technical problemsFor one example the FKey when tapped during a restart would never work to bring up the diagnostic panelDell was unsuccessful in fixing the issue over the phoneDell was obligated by their contract to send a technician out to my house within a few days to fix the computerIt took them months to send a technician to my houseEventually a second technician was sent out and he replaced the mother board with a refurbished motherboardThe computer is still having multiple problemsI have a lemon computerI have made multiple phone calls and request that I want a full refund or an exchange for another factory new computer, but DELL has refused my requestDell would not even provide me the correct address so
On 12/24/I purchased a Dell desktop computer Inspiron SeriesSeven months later the computer did not boot upDell told me to return it to their repair depot in Houston,
Texas, which I didOn 9/7/they returned the computer to me in a very damaged condition with large cracks in several places on the screen and a crushed plastic frame I sent them a brand new computer and they returned a very damaged computer back to meAfter contacting Dell they stated that they would send me a refurbished computerI told them I would not accept that as they were the ones that damaged my new computerI feel it is their obligation to send me a new computer since they were the ones responsible for the damages on my new computer
I purchased a $AlienWare monitor from *** and months later it is now broken and will not turn onI called customer service which is outsourced to another countryI could barely understand them, but after hrs of being transferred to multiple departments and troubleshooting they agreed to send out a replacement monitorIt was supposed to be delivered today 8/22/2018, but when I called Fedex they reported that the monitor has been requested to be returned to DellDell states I have a warranty until but they are not honoring it I cannot reach a customer service rep that can help meI would like a refund so that this nightmare can end
I purchased computer in Nov and it was charged to my Dell CC for $(which included tax/shipping), the other one that was exactly like it was charged at $513.59, exact computers/identicalOrdered at the same time, when calling customer service and waiting on line for over hours between going to different departments and speaking with someone who had a heavy accent, I asked for a supervisor or managerI was told that there wasn't one available upon further request I was transferred to a supervisor who told me that I was offered a $credit and they weren't going to offer anything elseThen I got another rep in sales *** who stated that when I applied for the Dell CC it changed the priceI called back and asked to speak to a US supervisor, *** came on the phone and stated that this is not his department but he would try to help meHe transferred me to *** to send out a labelI'm not looking to send back the itemI didn't even get to the other items on my bill
I purchased an XPSlaptop(DELL Order Number *** customer# ***) on FEB 4th from dell outlet online,it arrived on FEb 6th and I requested to return it due to its malfunction, it was approved by "*** ***, *** ***, USA,Customer Care SrAssociate | North America,Dell | Global Sales Operations Customer Care" on the same day and I shipped it back on FEB 7th UPS shipping label provided by dell
the laptop arrived to dell on FEB 14th 2017, but the despite my multiple contacts, refund has not been processed yet and I am worried that I never get my money back
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
My Alienware/Dell M18x Laptop is under warranty until October I notified Dell of an issue I was having with my laptop on March 29, They then tried to repair the laptop at their depot, by replacing the Video Cards, Motherboard, Ram, and re-installing the drivers and Operating system The re-install of the OS was done even though I clearly marked "no" with the question can Dell wipe your hard drive and reinstall the OS They called and said it HAD to be done to fix the laptop I received my laptop back and the same issue persisted despite Dell erasing my harddrive and all my saved files/photos/games I notified Dell immediately, and then after hours of calibrating the issues on the phone they sent a technician to repair my computer again They changed both ram sticks again as well as the motherboard The same issue persisted where my laptop would freeze after about 45-1hr of use
After this I asked for a replacement laptop since they had now replaced every critical p
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with *** *** as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I ordered a laptop to an address where I was visitingThe Fedex person tried to deliver but I wasn't thereDell has a contract with Fedex where they can't drop off at the local Kinko's/FedexWhen I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!!
I refused to accept the shipment and Dell wants to charge a 15% restocking fee!
Having things delivered at places other than home is standard and regular practice Dell states they said so on the website and its entirely against standard and regular practice for practically any business Hardly anyone actually reads through the miles of fine print with each sale
Its amazing to me that Dell thinks it can dictate to the customer where they should have items delivered! Even government bureaucracies do not behave so badly
Good companies want to serve their customers If Dell chooses to act in a manner contrary to standard business pr
Purchased thee desktop computers which were returned as noted belowI have waited over a month and I have not received a refundI have been in contact with Dell customer service who states there is a "bug" which is preventing them from refunding meI still do not have my refund
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case (***) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I bought an Inspiron Dell laptop just over a month agoTwo days ago, it did not boot up, it kept recycling to my log in screenWhen I called tech support, I had to PAY to troubleshoot it over the phoneI don't care what the warranty saysThis should not have happened after only a month of ownership when my two previous other brand laptops never had this issueIt is a poor product
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled)
After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done
I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker
My experience showed that Dell as a company has zero sense of customer service and does no
My system required a technician to fix The tech broke the system, the next tech could not fix it Due to the tech breaking the laptop I was offered an extended warranty of months on the old system and was provided a spec out on the new system which included a year warranty
When the new system came - I notified Dell within the weeks I received it about issues with the HD and Nividia video card Being an IT technician I followed the proper trouble shooting steps to try to fix the system however I was not able to, contacted dell to get help and performed all requested steps to trouble shoot the issues I was out of commission due to a surgery and after getting back online I contacted Dell and was informed that the system was not going to be replaced with a new system (even tho the replacement was suppose to be new) Rather that I was being offered a Refurished system that would be over years old The Executed resolution person told me if I do not like the choice he gav
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled
However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months
All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later
For solving the problem, here is gift card number and purchase order id and related phone number,
Gift card number related is *** *** *** *** *** and *** *** *** *** ***
Purchase ID *** and *** and ***
Phone *** and ***
Ship Address: *** ***
** *** *** *** ** *** *** ** ***
It's showing like this on Gift card history
Pre-Authorized Transactions
Date Action Amount Store location
2016-06-15:59:Redemption - DELL MARKETING L.P
2016-06-16:04:Redemption - DELL MARKETING L.P
2016-
I called into the call center because the mouse for my computer stopped workingI have only had this computer since March/April of so, it is well under the warrantyWhen I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thingHe proceeded to retain the fact it was wear and tear and I told him there was no wayI told him that I would be contacting the Revdex.comHe put me on hold and then hung up the phoneSo, I called back again to get hung up on againAt that point I was not wasting my time with the customer service repsThey were extremely unprofessional hanging up on a customer and that is completely uncalled forI gave both of them my CBR information and neither has called me backI waited a week for them to do so, before I filed this complaint
I purchased an item using a gift card The dell agent messed up on the item and put in the wrong shipping zip codeSo the item bounced backThey made another order of the item and for some reason they cancelled that orderI requested a refundThey refunded the portion that was purchased with my credit card but the gift card portion wasnt refundedThey told me that since the gift card expired I cant get refunded
Originally they were supposed to give me a $coupon that was almost the amount of the gift cards I used (it totaled about $109)I agreed to that and waited about a week (it should have been 3-days) and emailed them that I didnt get the couponI finally got response days later that it wasnt approved