On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out
The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it
This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
Dell.com had Western Digital gb SSD on sale for $I purchased of these and after hours they cancelled my order due to pricing errorsPlus I still haven't had my money refundedDell has done this on a regular basisOther countries such as *** have made Dell own up for their mistakesI believe that Dell is doing this on purpose to gather customer information and then not selling the productThey do this far to often and fell this is not right to do to their customers
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly
If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement
After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer
I asked for brand new or they refund me back my purchase money
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
I was promised a 5% discount off of a Bose speaker that costs $by *** *** She took some days off, came back, and wanted to charge me $extra for the speaker
I purchased a Dell Insprion laptop on 6/22/The computer came pre-loaded with Windows HomeFor months the computer ran fineAfter that point the computer would attempt to download Windows Updates and would get into a cycle of showing me a blue screen with "Installing updates/Do not turn off your computer" and then a blue screen with "We couldn't complete the updates/Undoing changes/Don't turn off your computer"After numerous calls I was advised that the computer only comes with 32GB of hard drive space and "that is not enough space for Windows Home"I was advised by several agents to "restore my laptop to factory defaults, and then permanently disable Windows updates"Disabling these updates would also disable any security updates and any updates to the built in virus scanning softwareI was able to finally get the computer back to factory defaults, and *** from Premium Phone Support - 1/19/at 1:50pm took remote control of my laptop and disabled the Wi
My husband and I purchased a Dell lap top on 2/16/After getting it home, I would say about a month in we start experiencing issues with itI called Dell's technical support (3/9/16) and they ran tests that were supposed to fix the computerI then sent an e-mail on 3/13/(I have all the e-mails saved as proof of the time frame)After the same phone calls/tests I was told I had to send the computer to their depotUpon receiving it, I immediately noticed damage to the computerI called Dell and was told I had to send it back to the depot so they could fix the issues they causedI never used the computer so I have no idea if the original issues were fixedUpon receiving my computer back the second time I saw that they hadn't fixed all the issuesI called last Friday and spent about 1/hours dealing with Dell for them to tell me that I either had to return it to *** *** where I purchased it (not their fault and they wouldn't take it back any way because of their return pol
I originally purchased and financed an Inspiron gaming computer on 12/11/for my son’s Christmas present
My order number is ***The computer was greatly discounted as a holiday promotion
It came to $ with taxes
The item kept being delayed and every time I would call customer service, they would pash back the delivery date
I called on 12/27/and spoke to *** and *** who told me the watt power supply was back ordered
*** alledgedly spoke to a senior manager who said it was going to be at least more days
*** then transferred to *** who said he could expedite the order but that never happened
I waited until 1/9/to inquire again about my order and *** said the power supply was still back ordered and transferred me to *** who said it was likely the order will never be shipped
I called again today 1/10/and was transferred to the sales dpt where I was told I could by a newer Inspiron gaming computer with half the gigabytes for
I placed an order with Dell on 11/03/(order# ***), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
I placed an home PC order (Dell Purchase ID:***) on April Nobody gave me any update on the status and I called Dell on May to check the statusI was told the order was canceledI spent hours with seven representatives - nobody can give me any reason why this order was canceled and nobody can reopen this order as I need the product as soon as possible and I already wasted one week waiting
I bought a Dell Inspiron in July 4, The first laptop was defective and was replacedThe second laptop was delivered to me in July 18, Since then, the touchpad started to crash intermitently, and then it stopped working at allThe return period at Amazon.com had expiredSo, I contacted Dell Customer Service to ask for warranty repairThey have already repaired the laptop different times, but the touchpad is still useless, not working properlyI called Dell Support again to ask for a refundThey are refusing to refund meThey also told me they cannot replace this non-repairable system I bought brand newThey are unable to fix the laptop, and in the last call I received from a Dell Technician on May 19, he claimed that I don't know how to use the touchpad, what is totally offensive, an absurdI don't think it is reasonable to keep repairing a laptop for no purpose until warranty period expiresI bought a laptop with hidden defect, and they are neglecting warra
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W (*** precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket
On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging
The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
We bought an Allienware computer May Within less than a year this computer broke timesThe last time I spoke to technical support I told them they need to replace the equipment cause it does not workThey promised they would make things right and have the computer fixed for good the last timeIt only lasted another few monthsI spoke to every possible chain in command through tech support and they refused the help me cause now its out of warrantyMy problem here is that the computer never worked to begin withThis is unethical business practice
I placed an order on dell.com, and then answered the verification questions by callThe verification information are correct, but my order was cancelled by their verification department
I redeemed a $coupon in that order, so I called their verification department and customer service to get a new replaced couponEach time, they said will give me a call back, but I don't receive any call back
Due to Sound issues with computer(2nd occasion, no external sound, had a previosly event regarding same issue, but was sucessfully attended) on feb4,2016, I contacted dell support through via chat, and telephone assisted by Dell support Rep*** ***, after various attemts to fix issues mr*** informed me that cumputer was having problems with mother board and needed repair service, gave me telephone number to contact for further support Mr*** sent me an E-mail After various attempt to contact a repthat would serve Latin ***, I successfully was able to establish comunication with Dell Rep Mr*** *** gave imput of the situation, I was told by Repthat before recieving service I had to wait until ownership of computer was tranfer over to my name which would take labors day for this to take place., I inquired why this had not been done before because first I had register the the computer, and second I had a previous event, after conver
On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out
The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it
This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
Dell.com had Western Digital gb SSD on sale for $I purchased of these and after hours they cancelled my order due to pricing errorsPlus I still haven't had my money refundedDell has done this on a regular basisOther countries such as *** have made Dell own up for their mistakesI believe that Dell is doing this on purpose to gather customer information and then not selling the productThey do this far to often and fell this is not right to do to their customers
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly
If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement
After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer
I asked for brand new or they refund me back my purchase money
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
I was promised a 5% discount off of a Bose speaker that costs $by *** *** She took some days off, came back, and wanted to charge me $extra for the speaker
I purchased a Dell Insprion laptop on 6/22/The computer came pre-loaded with Windows HomeFor months the computer ran fineAfter that point the computer would attempt to download Windows Updates and would get into a cycle of showing me a blue screen with "Installing updates/Do not turn off your computer" and then a blue screen with "We couldn't complete the updates/Undoing changes/Don't turn off your computer"After numerous calls I was advised that the computer only comes with 32GB of hard drive space and "that is not enough space for Windows Home"I was advised by several agents to "restore my laptop to factory defaults, and then permanently disable Windows updates"Disabling these updates would also disable any security updates and any updates to the built in virus scanning softwareI was able to finally get the computer back to factory defaults, and *** from Premium Phone Support - 1/19/at 1:50pm took remote control of my laptop and disabled the Wi
My husband and I purchased a Dell lap top on 2/16/After getting it home, I would say about a month in we start experiencing issues with itI called Dell's technical support (3/9/16) and they ran tests that were supposed to fix the computerI then sent an e-mail on 3/13/(I have all the e-mails saved as proof of the time frame)After the same phone calls/tests I was told I had to send the computer to their depotUpon receiving it, I immediately noticed damage to the computerI called Dell and was told I had to send it back to the depot so they could fix the issues they causedI never used the computer so I have no idea if the original issues were fixedUpon receiving my computer back the second time I saw that they hadn't fixed all the issuesI called last Friday and spent about 1/hours dealing with Dell for them to tell me that I either had to return it to *** *** where I purchased it (not their fault and they wouldn't take it back any way because of their return pol
I originally purchased and financed an Inspiron gaming computer on 12/11/for my son’s Christmas present
My order number is ***The computer was greatly discounted as a holiday promotion
It came to $ with taxes
The item kept being delayed and every time I would call customer service, they would pash back the delivery date
I called on 12/27/and spoke to *** and *** who told me the watt power supply was back ordered
*** alledgedly spoke to a senior manager who said it was going to be at least more days
*** then transferred to *** who said he could expedite the order but that never happened
I waited until 1/9/to inquire again about my order and *** said the power supply was still back ordered and transferred me to *** who said it was likely the order will never be shipped
I called again today 1/10/and was transferred to the sales dpt where I was told I could by a newer Inspiron gaming computer with half the gigabytes for
I placed an order with Dell on 11/03/(order# ***), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
I placed an home PC order (Dell Purchase ID:***) on April Nobody gave me any update on the status and I called Dell on May to check the statusI was told the order was canceledI spent hours with seven representatives - nobody can give me any reason why this order was canceled and nobody can reopen this order as I need the product as soon as possible and I already wasted one week waiting
I bought a Dell Inspiron in July 4, The first laptop was defective and was replacedThe second laptop was delivered to me in July 18, Since then, the touchpad started to crash intermitently, and then it stopped working at allThe return period at Amazon.com had expiredSo, I contacted Dell Customer Service to ask for warranty repairThey have already repaired the laptop different times, but the touchpad is still useless, not working properlyI called Dell Support again to ask for a refundThey are refusing to refund meThey also told me they cannot replace this non-repairable system I bought brand newThey are unable to fix the laptop, and in the last call I received from a Dell Technician on May 19, he claimed that I don't know how to use the touchpad, what is totally offensive, an absurdI don't think it is reasonable to keep repairing a laptop for no purpose until warranty period expiresI bought a laptop with hidden defect, and they are neglecting warra
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W (*** precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket
On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging
The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
We bought an Allienware computer May Within less than a year this computer broke timesThe last time I spoke to technical support I told them they need to replace the equipment cause it does not workThey promised they would make things right and have the computer fixed for good the last timeIt only lasted another few monthsI spoke to every possible chain in command through tech support and they refused the help me cause now its out of warrantyMy problem here is that the computer never worked to begin withThis is unethical business practice
I placed an order on dell.com, and then answered the verification questions by callThe verification information are correct, but my order was cancelled by their verification department
I redeemed a $coupon in that order, so I called their verification department and customer service to get a new replaced couponEach time, they said will give me a call back, but I don't receive any call back
Due to Sound issues with computer(2nd occasion, no external sound, had a previosly event regarding same issue, but was sucessfully attended) on feb4,2016, I contacted dell support through via chat, and telephone assisted by Dell support Rep*** ***, after various attemts to fix issues mr*** informed me that cumputer was having problems with mother board and needed repair service, gave me telephone number to contact for further support Mr*** sent me an E-mail After various attempt to contact a repthat would serve Latin ***, I successfully was able to establish comunication with Dell Rep Mr*** *** gave imput of the situation, I was told by Repthat before recieving service I had to wait until ownership of computer was tranfer over to my name which would take labors day for this to take place., I inquired why this had not been done before because first I had register the the computer, and second I had a previous event, after conver