Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in ***, ***on February 19th at 10:and was signed for by ***
Also when I was on the phone I questioned a hold for a *** computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office
The order details are as follows: Order Number: ***; Cr: ***; Sales Rep: *** * *; Way Bill Number: ***; Service Tag: ***
Two boxes arrived on July 18th, 2017, delivered by FedEx
I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number ***
On March 7th I call and was told refund would be in my account on March 10th
On March 9th I was told March 18th
On March 29th I was told hours
I am out of patience this is almost days past the original promise
Product & Customer Service Issues
I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity
I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, …), the address of which is: O** *** *** *** *** *** ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” *** *** that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
The order I got was on July and I installed to my father's PC as upgrade RAM and 8GB RAM is what I ordered and I found out it is defective and I called Customer Support Service on the same dayThey told me they processed order and should deliver with in business daysthen I got email on July that they confirmed the order and expect delivery on August 4thI was very upset with that I contacted Dell Customer Service and they told me it is back orderNo one told me between July 14-which is days NO WORD? Thats turn me off because NO informed me or anythingAnyway, I decided to accept and wait until August 4th and today is 5thNo item from them, I Called them and they told me they are still on back orderAgain, NO COMMUNICATE with me at allThey all do is delay, delay and delayThey offered 10% (out of $something in total of order) or $refundI was like that considering offended me because I have been waiting and waiting and they offer me like that? THATS
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive
***
I also called your sales line as I was denied a supervisor in the above chatHis name and ID( *** - *** (india) - supervisor.-- call center)
Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price
Second, I live in California and am protected by misprinted prices no distinction between online a
You sold me a computer that does not work You sold me a faulty computer it has lost all of my data and the computer has no memoryThe volume is not working and the computer is not working
I purchased a Dell Inspron on May 6, Order ID: ***, service Tag *** for my office The computer is used twice weekly when my part time employer comes in On March 15, I called in to Dell support for issues we have been having with the computer The hard drive is so damaged it wouldn't allow the tech support agent to remote into the computer I spent hours on the phone following instructions to try to get the unit repaired The technician advised I was under hardware warranty but had no software warranty Technician ***@dell.com sold me premium support with onsite after remote diagnosis package for $invoice# ***, customer# *** After trying to get the computer to reset and it failed I was told by the technician to allow it to run overnight and someone would call me the next day March 16, I never heard from anyone at Dell I told him it was imperative I got the computer up and running because it served an importa
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
I purchased a Dell Inspiron laptop for $after taxes from *** on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $
Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process
Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell Color Smart Multifunction Printer - S2825cdn (order# ***) on 08/25/Dell shipped the printer and the FedEx delivery service delivered the printer in a damaged shipping box and upside down therefore breaking the lid of the printerI contacted Dell on 08/29/to request a replacement (Service Request nois ***) and also explained how FedEx damaged the original shipping container and that the printer would need to be repackagedI also explained that I had no shipping supplies to re-package the 40lbprinter to *** *a Case Specialist with Dell Customer CareHe told me not to worry about the packaging and that he would tell FedEx to pithe printer regardless of the packaging
I now have two separate refusals from UPS and FedEx who both refuse to pithe printer because of the damaged packaging which was caused by the original FedEx delivery peopleI’ve tried several times to resolve the issue with Dells Customer Care team and they h
I purchased through a Dell agent (*** ***) via telephone in Nov a complete Dell desktop computer (Dell XPS 8910) costing $2, I am due a 5% rebate or Dell gift card for the amount of over $(5% X $2415.05) My service tag # for this computer is *** I have called dell customer service six times trying to resolve this issue Each time I have been assured that in business days it would be resolved My final call was on Jan 17, and still they could not resolve this issue
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?
vendor product (laptop) failed after month of use
vendor failed to correctly diagnose cause of failure which resulted in several days delay to warranty process
vendor failed to provide updates for days on end
vendor acknowledged replacement laptop under warranty was required as original product was in-repairable
vendor shipped back hardrive for data recovery
more days of unanswered queries or confirmation of warranty laptop delivery
vendor confirmed replacement product shipped but refused to provide tracking number
product did not arrive on date indicated by vendor
vendor failed to respond to request for update
I am without a laptop for just over weeks now
Dell Service Tag ***
Dell Dispatch Number ***
Dell Service Request # ***
I bought Dell Alienware laptopsI received them by mail Dell refused to acknowledge my ownership of the laptops, refused to service them when I needed assistance, and Dell refused to take back the laptops in exchange for a working computer properly registered in Dell's service network to the owner, me Consumer
I am the owner of the laptopsThe laptops were purchased for me, by a company I did promotional work for, and due to Dell's odd international Costa Rica, ***pines, India low budget cartel overseas operations, they have consistently gotten the name and registration of my two laptops wrongSince purchasing the Florida Company, Alienware, Dell has regularly corporatized a great product to the point of having it impossible for bona fide owners, like me, to get basic services and return the non-serviceable computers for working computers
Over the course of a few months, I have spent hours and hours on the telephone and by email, when everyone involved recognizes the
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer
While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care
This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in ***, ***on February 19th at 10:and was signed for by ***
Also when I was on the phone I questioned a hold for a *** computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office
r: ***; Sales Rep: *** * *; Way Bill Number: ***; Service Tag: ***
The order details are as follows: Order Number: ***; C
Two boxes arrived on July 18th, 2017, delivered by FedEx
I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number ***
On March 7th I call and was told refund would be in my account on March 10th
On March 9th I was told March 18th
On March 29th I was told hours
I am out of patience this is almost days past the original promise
Product & Customer Service Issues
I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity
I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, …), the address of which is: O** *** *** *** *** *** ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” *** *** that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
The order I got was on July and I installed to my father's PC as upgrade RAM and 8GB RAM is what I ordered and I found out it is defective and I called Customer Support Service on the same dayThey told me they processed order and should deliver with in business daysthen I got email on July that they confirmed the order and expect delivery on August 4thI was very upset with that I contacted Dell Customer Service and they told me it is back orderNo one told me between July 14-which is days NO WORD? Thats turn me off because NO informed me or anythingAnyway, I decided to accept and wait until August 4th and today is 5thNo item from them, I Called them and they told me they are still on back orderAgain, NO COMMUNICATE with me at allThey all do is delay, delay and delayThey offered 10% (out of $something in total of order) or $refundI was like that considering offended me because I have been waiting and waiting and they offer me like that? THATS
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive
***
I also called your sales line as I was denied a supervisor in the above chatHis name and ID( *** - *** (india) - supervisor.-- call center)
Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price
Second, I live in California and am protected by misprinted prices no distinction between online a
You sold me a computer that does not work You sold me a faulty computer it has lost all of my data and the computer has no memoryThe volume is not working and the computer is not working
I purchased a Dell Inspron on May 6, Order ID: ***, service Tag *** for my office The computer is used twice weekly when my part time employer comes in On March 15, I called in to Dell support for issues we have been having with the computer The hard drive is so damaged it wouldn't allow the tech support agent to remote into the computer I spent hours on the phone following instructions to try to get the unit repaired The technician advised I was under hardware warranty but had no software warranty Technician ***@dell.com sold me premium support with onsite after remote diagnosis package for $invoice# ***, customer# *** After trying to get the computer to reset and it failed I was told by the technician to allow it to run overnight and someone would call me the next day March 16, I never heard from anyone at Dell I told him it was imperative I got the computer up and running because it served an importa
I purchased a Dell laptop in February One month ago the computer stopped workingI called Dell and was told a technician would come to fix the laptopThe technician was unable to fix the problem because a hard drive with no image was providedI was mailed a part to replace myselfI did so, which is ridiculous (1) because it's a new laptop and (2) I'm not a technicianMore than a week later the technician came again and left when the laptop was loading with a message that it would be complete in less than minutesMore than 1/hours later and the laptop does not work at all or load WindowsThis laptop is new, has been cared for, and is defectiveI paid $for a laptop that stopped working after less than monthsI have not had a working laptop for more than weeks now and Dell is refusing to solve the problem
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
I purchased a Dell Inspiron laptop for $after taxes from *** on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $
Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process
Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell Color Smart Multifunction Printer - S2825cdn (order# ***) on 08/25/Dell shipped the printer and the FedEx delivery service delivered the printer in a damaged shipping box and upside down therefore breaking the lid of the printerI contacted Dell on 08/29/to request a replacement (Service Request nois ***) and also explained how FedEx damaged the original shipping container and that the printer would need to be repackagedI also explained that I had no shipping supplies to re-package the 40lbprinter to *** *a Case Specialist with Dell Customer CareHe told me not to worry about the packaging and that he would tell FedEx to pithe printer regardless of the packaging
I now have two separate refusals from UPS and FedEx who both refuse to pithe printer because of the damaged packaging which was caused by the original FedEx delivery peopleI’ve tried several times to resolve the issue with Dells Customer Care team and they h
I purchased through a Dell agent (*** ***) via telephone in Nov a complete Dell desktop computer (Dell XPS 8910) costing $2, I am due a 5% rebate or Dell gift card for the amount of over $(5% X $2415.05) My service tag # for this computer is *** I have called dell customer service six times trying to resolve this issue Each time I have been assured that in business days it would be resolved My final call was on Jan 17, and still they could not resolve this issue
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?
vendor product (laptop) failed after month of use
vendor failed to correctly diagnose cause of failure which resulted in several days delay to warranty process
vendor failed to provide updates for days on end
vendor acknowledged replacement laptop under warranty was required as original product was in-repairable
vendor shipped back hardrive for data recovery
more days of unanswered queries or confirmation of warranty laptop delivery
vendor confirmed replacement product shipped but refused to provide tracking number
product did not arrive on date indicated by vendor
vendor failed to respond to request for update
I am without a laptop for just over weeks now
Dell Service Tag ***
Dell Dispatch Number ***
Dell Service Request # ***
I bought Dell Alienware laptopsI received them by mail Dell refused to acknowledge my ownership of the laptops, refused to service them when I needed assistance, and Dell refused to take back the laptops in exchange for a working computer properly registered in Dell's service network to the owner, me Consumer
I am the owner of the laptopsThe laptops were purchased for me, by a company I did promotional work for, and due to Dell's odd international Costa Rica, ***pines, India low budget cartel overseas operations, they have consistently gotten the name and registration of my two laptops wrongSince purchasing the Florida Company, Alienware, Dell has regularly corporatized a great product to the point of having it impossible for bona fide owners, like me, to get basic services and return the non-serviceable computers for working computers
Over the course of a few months, I have spent hours and hours on the telephone and by email, when everyone involved recognizes the
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer
While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care
This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes