Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
My laptop is less than months old, still covered by manufacturers warrantyThe casing is beginning to crack where the hinges mount to the baseIt has not been dropped or damaged, only opened and closed as a laptop should doMany customers have complained of the same issue with the inspiron and other modelsCustomer service claims it is due to standard wear and tear and therefore not covered by the warranty
While I was traveling in US in August this year, I bought Alienware Rand Alienware laptop sleeve V2.0-on August 9, On August 25, 2018( China time)I came back to ChinaI turned on the computer, but half an hour later, its screen became lines like bar codeAt once I emailed my sales representative *** *** telling him what had happenedon August 26, 2018, I emailed ***’s manager (***)In the attachment were a picture of the screen and a short video to show what the problem isBefore I paid for the items, they gave me an immediate reply to my emails or cell calls; but after my payment, it was another story ( I just got one simple email from *** on August 28).I tried again and again to reach them, but no one emailed me or called me
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
On Dec8, 2015, I purchased a Bose noise cancelling headset from Dell.com (order #***)The headset was defectiveI contacted Dell's Return and Order Modification Department to return the headset for a refundDell received the returned defective headset on Jan13, (UPS tracking number ***)Dell was supposed to give the refund within days of receiving the returned headsetHowever, I did not receive the refundOn Feb18, 2016, I called Dell's Return and Order Modification Department regarding this problemThey said it was some communication mistake within Dell and that the refund would take another 3-business days It is now business days later, and I still have not received the refund
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a *** ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
I was promised a 5% discount off of a Bose speaker that costs $by *** *** She took some days off, came back, and wanted to charge me $extra for the speaker
On December 10th I order a Dell computer online After I placed my order I realized that I needed to change my order to include a touch screen I contacted Dell sales customer service on Chat and made my request and the representative stated that it would be honored When I received my computer it was not touch screen I then contacted Dell again and their foreign agent told me the employee who stated she changed my order did not have the authority and that I could return my computer and that he would help me re-order the right one I ask for a supervisor and had to leave my phone number for someone in India to return my call He said that was correct that I could not change my order but I could return the computer I needed my computer or I would not have ordered another one This the 4th Dell I have purchased the past four years
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play
The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly
I have no programs installed and a fresh install of windows so that shouldn't be the issue
I love the Alienware rand all the features (supposed features)* that come with it but for $I expect moreI really don't u
Service Tag: ***Express Service Code: ***
On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only
I contacted in ways:
Customer Care ( ###-###-####)
Customer Care for unresolved issues (***)
Twitter Handle (@DellCares)
I am a student and really need laptop for m
In June, 2015, I purchased *** TV that came with a $Dell gift card (Order # ***, Dell gift card reference ***)The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # ***) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works
Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future
Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID ***)I used the gift card previously mentioned and
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
I am a life long Dell customer and I believe Dell's products are the best On 11/28/17, I called Dell Customer Service with the intention of purchasing Flat screen monitors (Dell Monitor - P2417H)My employer offers a discount with Dell, Memeber ID: HS
I informed the Dell Representative of my interest, and he quoted me a price for the monitor that was much higher than what was advertised online
It seems that he did not have the correct information available, however he finally agreed to the price I mentioned which was advertised online
I informed the Representative of my Employer discount and the representative indicated that my Employer Discount could not be applied to my purchaseI asked if any other discounts could be applied instead, however no other discount was offered to meI also mentioned if Price Match could be applied, since I saw the same product advertised else where for cheaper, and he responded that Price Match could not be applied this weekEv
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
The product was advertised and sold to me that it would be a black laptop and will come with Windows I never received Windows 10, it was only installedI called and asked for it but was sent a usb stick with a dell recovery diskI bought this because it came with Windows not "pre-installed" with Windows and the option to use a Dell Recovery of their bloat wareI saw bloat ware because you had a driver installed on my laptop that is needed for touch screen functionality but I do not have a touch screen laptopI was on the phone for an overall total of hours to get this resolved and was told that the order form says Dell Windows and I can't have just regular Windows Why do you advertise Windows and not Dell Windows 10?
I purchased my computer less than a year agoI recently got it back from Dell, who had to repair the hardware Two days after receiving it I was hit with a ZEUS virus I immediately contact Dell because I had the same problem when I purchased the computer in In I gave Dell about $to protect my computer The software was to last three years Now that I have the virus again they want me to pay another $ I tried hard to get the gentlemen on the phone to acknowledge that I already have a receipt stating that I had a paid suscription for three years Please
have someone investigate this I feel as though Dell's support team is gouging me for more cash Dell had my computer for a week so I trusted that they would resolve my issues, instead I feel disrespected by their customer service rep's attitude I would like my computer restored to its working condition, virus free
My Receipt: Support Order Status Purchase Details
Purchase Details
Dell
Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
My laptop is less than months old, still covered by manufacturers warrantyThe casing is beginning to crack where the hinges mount to the baseIt has not been dropped or damaged, only opened and closed as a laptop should doMany customers have complained of the same issue with the inspiron and other modelsCustomer service claims it is due to standard wear and tear and therefore not covered by the warranty
While I was traveling in US in August this year, I bought Alienware Rand Alienware laptop sleeve V2.0-on August 9, On August 25, 2018( China time)I came back to ChinaI turned on the computer, but half an hour later, its screen became lines like bar codeAt once I emailed my sales representative *** *** telling him what had happenedon August 26, 2018, I emailed ***’s manager (***)In the attachment were a picture of the screen and a short video to show what the problem isBefore I paid for the items, they gave me an immediate reply to my emails or cell calls; but after my payment, it was another story ( I just got one simple email from *** on August 28).I tried again and again to reach them, but no one emailed me or called me
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
On Dec8, 2015, I purchased a Bose noise cancelling headset from Dell.com (order #***)The headset was defectiveI contacted Dell's Return and Order Modification Department to return the headset for a refundDell received the returned defective headset on Jan13, (UPS tracking number ***)Dell was supposed to give the refund within days of receiving the returned headsetHowever, I did not receive the refundOn Feb18, 2016, I called Dell's Return and Order Modification Department regarding this problemThey said it was some communication mistake within Dell and that the refund would take another 3-business days It is now business days later, and I still have not received the refund
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a *** ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
I was promised a 5% discount off of a Bose speaker that costs $by *** *** She took some days off, came back, and wanted to charge me $extra for the speaker
On December 10th I order a Dell computer online After I placed my order I realized that I needed to change my order to include a touch screen I contacted Dell sales customer service on Chat and made my request and the representative stated that it would be honored When I received my computer it was not touch screen I then contacted Dell again and their foreign agent told me the employee who stated she changed my order did not have the authority and that I could return my computer and that he would help me re-order the right one I ask for a supervisor and had to leave my phone number for someone in India to return my call He said that was correct that I could not change my order but I could return the computer I needed my computer or I would not have ordered another one This the 4th Dell I have purchased the past four years
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play
The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly
I have no programs installed and a fresh install of windows so that shouldn't be the issue
I love the Alienware rand all the features (supposed features)* that come with it but for $I expect moreI really don't u
Service Tag: ***Express Service Code: ***
On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only
I contacted in ways:
Customer Care ( ###-###-####)
Customer Care for unresolved issues (***)
Twitter Handle (@DellCares)
I am a student and really need laptop for m
In June, 2015, I purchased *** TV that came with a $Dell gift card (Order # ***, Dell gift card reference ***)The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # ***) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works
Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future
Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID ***)I used the gift card previously mentioned and
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
I am a life long Dell customer and I believe Dell's products are the best On 11/28/17, I called Dell Customer Service with the intention of purchasing Flat screen monitors (Dell Monitor - P2417H)My employer offers a discount with Dell, Memeber ID: HS
I informed the Dell Representative of my interest, and he quoted me a price for the monitor that was much higher than what was advertised online
It seems that he did not have the correct information available, however he finally agreed to the price I mentioned which was advertised online
I informed the Representative of my Employer discount and the representative indicated that my Employer Discount could not be applied to my purchaseI asked if any other discounts could be applied instead, however no other discount was offered to meI also mentioned if Price Match could be applied, since I saw the same product advertised else where for cheaper, and he responded that Price Match could not be applied this weekEv
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
The product was advertised and sold to me that it would be a black laptop and will come with Windows I never received Windows 10, it was only installedI called and asked for it but was sent a usb stick with a dell recovery diskI bought this because it came with Windows not "pre-installed" with Windows and the option to use a Dell Recovery of their bloat wareI saw bloat ware because you had a driver installed on my laptop that is needed for touch screen functionality but I do not have a touch screen laptopI was on the phone for an overall total of hours to get this resolved and was told that the order form says Dell Windows and I can't have just regular Windows Why do you advertise Windows and not Dell Windows 10?
I purchased my computer less than a year agoI recently got it back from Dell, who had to repair the hardware Two days after receiving it I was hit with a ZEUS virus I immediately contact Dell because I had the same problem when I purchased the computer in In I gave Dell about $to protect my computer The software was to last three years Now that I have the virus again they want me to pay another $ I tried hard to get the gentlemen on the phone to acknowledge that I already have a receipt stating that I had a paid suscription for three years Please
have someone investigate this I feel as though Dell's support team is gouging me for more cash Dell had my computer for a week so I trusted that they would resolve my issues, instead I feel disrespected by their customer service rep's attitude I would like my computer restored to its working condition, virus free
My Receipt: Support Order Status Purchase Details
Purchase Details
Dell