Dear Sir/Ms
Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed!
I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank)
I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
I am writing because Dell will not honor a Student Offer for a $Promo eGift Card if you purchase a Dell PC for over $
We were given a flyer for a Free $Dell Promo eGift Card at the new student orientation for the *** ** *** *** where my son is a freshman this fall I needed to purchase a laptop computer for my son and am a long time Dell customer, so I was very excited about the free $gift card I read the flyer very carefully, several times, before making my purchase to ensure that we qualified for this free gift card
I went to the URL on the flyer *** and found a laptop that I liked but I was not able to upgrade the memory on it One of the reasons that I am a long time customer is that I like the fact that Dell allows me to customize their computers to meet my needs So I went to Dell.com, found the exact laptop and upgraded the memory from the default GB to GB This PC also came with a free TV, which I really didn’t nee
On Black Friday I purchased a Dell computer on line I received and started using the item on December 4th December 7th the computer needed to be returned to have the mother board replaced Once the computer was received back twice I had to spend four hours stripping the computer and reloading info Dell FINALLY agreed in February after two months of arguing to replace the computer
The new computer arrived and it does not work Again, hours on the phone On November 18th a service tech from Worldwide Tech came to replace the wireless card Replacement computer does not work either
I have spent at least hours trying to resolve the issue
About a year ago I ordered a Dell Inspiron series, from Dell's official Amazon accountI received the laptop as it should have came at the right time and so on, and there were no problems for the first several monthsHowever, about months ago I noticed a clicking in the left hinge connecting the screen half to the keyboard halfI lightened my use of the laptop figuring it was just a click and nothing more, but one day the face of the keyboard popped off from the bottom chassis of the laptopAt this point I went online to do some research about this issue with my laptop and found several forums and other websites that claimed the same exact issue, YouTube videos with the same exact issue visuallyWith everyone's issue, the hinge started popping (which was actually an issue with the chassis), and the cause was faulty installation of a screw on the bottom side of the laptop the structurally related to the hingeThe next two links are YouTube videos showcasing this e
I bought a Dell laptop near the end of 2014, and have used that laptop as my primary computer since thenIn the summer months of 2015, I started to notice a clicking sound when opening my laptop, and realized the hinges were disconnecting the lower casing from the main chassisLater that year as the issue continued to worsen, I decided to contact Dell in hope of getting my hinges fixed under my warranty I was confident that because I had never dropped, misused, mishandled, or damaged my laptop in any way, that this issue would be covered under my warranty as it is a manufacturing flaw that many others have faced (i can provide the links to the online threads as proof is necessary)However, after trying to work with Dell for multiple days, having my laptop sent away to their repair shop, and spending hours on the phone with representatives, I was continually accused of having caused damage to my computer, and continually denied coverage under warrantyI was also told that the only
Dear Sir/Madam,
I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with *** Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC
The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
Hello I have sent multiple emails to Dell regarding a TV I purchased on 3/9/and keep getting different responsesSupposedly the TV is going to be shipped to me when they get them in stock but other responses are they are permanently out of stock and were going to cancel my order, but now I see on their page for the TV that the price was dropped from to so clearly they started selling them again or else the price would not have changedAlso note there was no indication there were stock issues when I placed the order
***
My order number is ***The original estimated delivery date was March 20th and it has now been pushed back twice, it currently has it on April 10th
My family has been loyal Dell customers for years, we own Dell laptops and a Dell computer We bought my daughter a Dell laptop for college, while under warranty it stopped working We sent it back to Dell for repairs and were told that the model was no longer being made and parts were not available for it We agreed to exchange it for a refurbished model with better features Almost a year later this laptop also stopped working My daughter called Dell while her refurbished laptop was still under warranty They asked her for the service tag number, the refurbished laptop does not have a number on it just a tag that says "refurbished" she told them this, they promised to call her back once they located the laptop?? they claim they could not locate the laptop in their system?? even though she provided them with a cr My daughter never heard back from them, she called back again and kept getting put on hold and nobody could help her She told me about it, I contac
All quotes below are from representative "***." An entire month has passed since the issue was raised
3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same."
Note: The issue required more than a cable to fix
3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception."
Note: The cost was estimated at $125, not $
4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped."
Note: No mention of any restrictions such as required purchase amount for the full amount of concession
4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit."
To summarize, an issue with Dell's product (purchase of over $1150) ca
After a year of problems hard drive failures in
Months DELL COMPUTER promised a replacement laptopThere
Is only ONE nasty conniving agent in charge of extended warranty
He wants to substitute a NOT same refurbished laptopI have refused his
substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped
They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : ***I called them and they told me the price was not correct .Customer rep ***@Dell.com reenter the order with Order Details
Order Date: 2/2/
Order Number: ***
Shipping Method: Not Shipped
Dell Purchase ID: ***
And I checked the order status today they cancelled this order too without letting me know or notifying me
I would like them to ship my computer and give me a statement regarding all these confusion
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with ***_*** ***@dell.com, who assured me that the case would be escalated to the "Exceptions" department
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading
The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I've been having problems with my computer for several monthsI contacted Dell while under warranty to get helpWas told their was a hold on my service tagI was transferred back and forth (on more than one occasion) each department telling me the other was in chargeI was transferred so many times that the office finally closed After my fourth attempt I finally got to talk to someoneI was told their was a hold on my account because I did not return a corrupted hard driveI explained to them that when my computer was weeks old it crashedI called Dell and they said my hard drive was corrupted and they would send me a new oneI was instructed to call them for directions on how to install the new hard driveI asked the technician what to do with the old hard drive and he hold me to destroy it I asked the best way and was told to beat it with a hammerSo I did and then I threw it away It took me several hours to install and then reinstall the programs the first time aro
I purchased an Alienware laptop from Dell, with the service tag of ***I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
Dear Sir/Ms
Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed!
I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank)
I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
I am writing because Dell will not honor a Student Offer for a $Promo eGift Card if you purchase a Dell PC for over $
We were given a flyer for a Free $Dell Promo eGift Card at the new student orientation for the *** ** *** *** where my son is a freshman this fall I needed to purchase a laptop computer for my son and am a long time Dell customer, so I was very excited about the free $gift card I read the flyer very carefully, several times, before making my purchase to ensure that we qualified for this free gift card
I went to the URL on the flyer *** and found a laptop that I liked but I was not able to upgrade the memory on it One of the reasons that I am a long time customer is that I like the fact that Dell allows me to customize their computers to meet my needs So I went to Dell.com, found the exact laptop and upgraded the memory from the default GB to GB This PC also came with a free TV, which I really didn’t nee
On Black Friday I purchased a Dell computer on line I received and started using the item on December 4th December 7th the computer needed to be returned to have the mother board replaced Once the computer was received back twice I had to spend four hours stripping the computer and reloading info Dell FINALLY agreed in February after two months of arguing to replace the computer
The new computer arrived and it does not work Again, hours on the phone On November 18th a service tech from Worldwide Tech came to replace the wireless card Replacement computer does not work either
I have spent at least hours trying to resolve the issue
About a year ago I ordered a Dell Inspiron series, from Dell's official Amazon accountI received the laptop as it should have came at the right time and so on, and there were no problems for the first several monthsHowever, about months ago I noticed a clicking in the left hinge connecting the screen half to the keyboard halfI lightened my use of the laptop figuring it was just a click and nothing more, but one day the face of the keyboard popped off from the bottom chassis of the laptopAt this point I went online to do some research about this issue with my laptop and found several forums and other websites that claimed the same exact issue, YouTube videos with the same exact issue visuallyWith everyone's issue, the hinge started popping (which was actually an issue with the chassis), and the cause was faulty installation of a screw on the bottom side of the laptop the structurally related to the hingeThe next two links are YouTube videos showcasing this e
I bought a Dell laptop near the end of 2014, and have used that laptop as my primary computer since thenIn the summer months of 2015, I started to notice a clicking sound when opening my laptop, and realized the hinges were disconnecting the lower casing from the main chassisLater that year as the issue continued to worsen, I decided to contact Dell in hope of getting my hinges fixed under my warranty I was confident that because I had never dropped, misused, mishandled, or damaged my laptop in any way, that this issue would be covered under my warranty as it is a manufacturing flaw that many others have faced (i can provide the links to the online threads as proof is necessary)However, after trying to work with Dell for multiple days, having my laptop sent away to their repair shop, and spending hours on the phone with representatives, I was continually accused of having caused damage to my computer, and continually denied coverage under warrantyI was also told that the only
Dear Sir/Madam,
I purchase a Dell Insipiron Latptop in February, While the laptop is nice in many ways, I am having an issue with *** Outlook as it relates to syncing my contacts and calendar with my iPhone and iPad with iTunesiTunes does not recognize Outlook either in a direct sync with Outlook or through iCloud for WindowsI spend over hours in the phone with *** and they said that iTunes is working fine but Outlook either was corrupt or there are files missing in OutlookThey have exhausted all options and stated that Outlook needs to be reinstalled on the PC
The laptop had to have come to me this wayCalls to the Dell support only resulted in them trying to sell me extended warranties for over $which is 20% of the cost of the PCHow can Dell not stand behind their products after only weeks? I want the issue resolved or to be able to return the PC for an exact replacement or full refundI shouldn’t to have to pay extra for thisThey don’t
Hello I have sent multiple emails to Dell regarding a TV I purchased on 3/9/and keep getting different responsesSupposedly the TV is going to be shipped to me when they get them in stock but other responses are they are permanently out of stock and were going to cancel my order, but now I see on their page for the TV that the price was dropped from to so clearly they started selling them again or else the price would not have changedAlso note there was no indication there were stock issues when I placed the order
***
My order number is ***The original estimated delivery date was March 20th and it has now been pushed back twice, it currently has it on April 10th
My family has been loyal Dell customers for years, we own Dell laptops and a Dell computer We bought my daughter a Dell laptop for college, while under warranty it stopped working We sent it back to Dell for repairs and were told that the model was no longer being made and parts were not available for it We agreed to exchange it for a refurbished model with better features Almost a year later this laptop also stopped working My daughter called Dell while her refurbished laptop was still under warranty They asked her for the service tag number, the refurbished laptop does not have a number on it just a tag that says "refurbished" she told them this, they promised to call her back once they located the laptop?? they claim they could not locate the laptop in their system?? even though she provided them with a c
r My daughter never heard back from them, she called back again and kept getting put on hold and nobody could help her She told me about it, I contac
All quotes below are from representative "***." An entire month has passed since the issue was raised
3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same."
Note: The issue required more than a cable to fix
3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception."
Note: The cost was estimated at $125, not $
4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped."
Note: No mention of any restrictions such as required purchase amount for the full amount of concession
4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit."
To summarize, an issue with Dell's product (purchase of over $1150) ca
After a year of problems hard drive failures in
Months DELL COMPUTER promised a replacement laptopThere
Is only ONE nasty conniving agent in charge of extended warranty
He wants to substitute a NOT same refurbished laptopI have refused his
substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped
They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : ***I called them and they told me the price was not correct .Customer rep ***@Dell.com reenter the order with Order Details
Order Date: 2/2/
Order Number: ***
Shipping Method: Not Shipped
Dell Purchase ID: ***
And I checked the order status today they cancelled this order too without letting me know or notifying me
I would like them to ship my computer and give me a statement regarding all these confusion
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with ***_*** ***@dell.com, who assured me that the case would be escalated to the "Exceptions" department
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading
The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I've been having problems with my computer for several monthsI contacted Dell while under warranty to get helpWas told their was a hold on my service tagI was transferred back and forth (on more than one occasion) each department telling me the other was in chargeI was transferred so many times that the office finally closed After my fourth attempt I finally got to talk to someoneI was told their was a hold on my account because I did not return a corrupted hard driveI explained to them that when my computer was weeks old it crashedI called Dell and they said my hard drive was corrupted and they would send me a new oneI was instructed to call them for directions on how to install the new hard driveI asked the technician what to do with the old hard drive and he hold me to destroy it I asked the best way and was told to beat it with a hammerSo I did and then I threw it away It took me several hours to install and then reinstall the programs the first time aro
I purchased an Alienware laptop from Dell, with the service tag of ***I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition