I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again
My three order numbers and order totals are as follow:
*** $
*** $
*** $
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron
I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # *** after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in
Service Request Number: *** were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to
*** employee number *** who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
Purchased laptop from Dell as Christmas gift for my sonLaptop arrived 12/24/ Approximately week ago laptop started freezing up during use The laptop is not usable until battery completely loses its charge (takes approximately days for this to occur) Since my son is using laptop for homework and school work, laptop is not reliable for its intended purpose Called Dell on 1/25/to get procedures to return laptop I was told that laptop is not returnable since it's beyond 30-day return period Apparently, this period starts from day Dell is paid by Amex (~ 12/20/16) and is intentionally too short to allow customers to find problems with Dell products
BOTTOM LINE - we want to return laptop It is defective
I placed order # *** and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have
I did not recieve the MS Office software with the computer that I purchased, even though it was on the order and I paid for it After three weeks of calling, e-mailing, chatting, calling again and waiting, I still do not have the software I need to use the computer I finally asked for a refund so I could just purchase it on my own and was told they couldn't do that because the Technical Support team was already working on the issue But Technical Support was not doing anything
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order
Per the website you can get an adjustment after purchase
Rep would not complete price match although it has already been approved and refused to give me a
Manager
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is ***After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
I purchased a Dell computer through *** *** at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
We purchased a Dell Insperion laptop and two weeks after receiving it, a blue screen error appeared: WHEA_uncorrectable_error_hardware We contacted Dell Technical Support They insisted and continue to insist it is a software issues Between my husband and I, we made five phone calls and logged approximately thirty hours with their Technical Support Representatives One solution was receiving a Windows jump drive that should have fixed the problem It did not There were two different Technical Support Representatives, that we allowed to gain access to our computer through remote access so they could fix the computer with the jump drive They saw firsthand what was going on and still refuse to honor their warranty When looking further on the internet, there are over 40,complaints, on one blog, about similar problemsI believe everyone who has purchased from Dell and have had the similar issues should get together for a class action law suitPer Microsoft, it is a hardware issueTo investigate further please follow the link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/wheauncorr...⇄ />
We were extremely patient, kind, and understanding until the last phone call I lost it because this issue has been the same and continues There representatives (including escalation, Roy) asked what was going on this time Wow they have a serious problem with “the customer is always right” Their business ethics are nonexistent
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, *** came out to my house in JulyHe informed that my motherboard had crashed and he calle
I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO *** *** and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again
My three order numbers and order totals are as follow:
*** $
*** $
*** $
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron
I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # *** after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in
Service Request Number: *** were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to
*** employee number *** who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
Purchased laptop from Dell as Christmas gift for my sonLaptop arrived 12/24/ Approximately week ago laptop started freezing up during use The laptop is not usable until battery completely loses its charge (takes approximately days for this to occur) Since my son is using laptop for homework and school work, laptop is not reliable for its intended purpose Called Dell on 1/25/to get procedures to return laptop I was told that laptop is not returnable since it's beyond 30-day return period Apparently, this period starts from day Dell is paid by Amex (~ 12/20/16) and is intentionally too short to allow customers to find problems with Dell products
BOTTOM LINE - we want to return laptop It is defective
I placed order # *** and received confirmation that it was placed successfullyIt was supposed to arrive on 11/30/and on that I noticed I had not received a tracking numberI contacted Dell support and ended up having to make different phone calls that took collectively about 2-hoursThe first phone call I was advised the item I ordered was out of stock and the rep disconnected the call while I was waiting for him to check into it for meThe next call I had to disconnect as I waited for a supervisorOn the third call I was advised by the modification dept that I needed to speak with sales as they advised that the item was out of stock and once I spoke with sales they advised the had plenty of items in stockI then was advised perhaps it was an issue with my credit line with Dell and spoke with that department who advised my credit line was fine and I shouldn't be having any issuesI then had to speak with Order Customer care, I say that because Dell does not have
I did not recieve the MS Office software with the computer that I purchased, even though it was on the order and I paid for it After three weeks of calling, e-mailing, chatting, calling again and waiting, I still do not have the software I need to use the computer I finally asked for a refund so I could just purchase it on my own and was told they couldn't do that because the Technical Support team was already working on the issue But Technical Support was not doing anything
On 12/30/a Dell representative contacted me regarding the warranty on my desk top computer which was to expire in March He said purchasing Premium Support with Accidental Damage Service would extend my service until November for $199, which I agreed to He said he could also offer me Premium Support with Accidental Damage on my laptop, for $with an additional for tech support, which I also agreed to Now I am being told that the service on my laptop expired in March Why would I purchase coverage that is only good for three months The sales person stressed that this purchase extended my service until November
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order
Per the website you can get an adjustment after purchase
Rep would not complete price match although it has already been approved and refused to give me a
Manager
I ordered a GEForce GTX Graphics card for my grandson near the end of We received it and after trying to figure out how to make it work in his gaming computer, we were unsuccessful so I got it all together with the paperwork I received and sent it back on January 9, I sent it insured mail as the part cost $All I asked at that time was they credit my account and take it off my cardI didn't hear anything so I sent them an email asking about itI received a response asking several questionsI answered them and received an email telling me that I had sent it back unauthorized and they would not credit my accountNot only that, they told me that they would not send the part back to me eitherNeedless to say I was not happyI asked them to just send it back to me because my grandson wanted to build his own computer and could use itI have bought many computers and parts from Dell and never had this problemI have sent emails to the Headquarters but to no ava
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is ***After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
I purchased a Dell computer through *** *** at the end of September last yearThe hard drive died completely around ThanksgivingDell replaced the hard drive and motherboard and I figured that it was just a random and very inconvenient experience to have such a new computer failAbout two months later, the same computer was again inoperable because the display driver diedAgain, Dell replaced the part, but it took a couple of weeks because they kept trying to contact me when I wasn't free and seemed unable to follow directions regarding the hours that I could talkAt this point, I started to push for a refund or replacement because a new computer dying twice is no longer just slightly inconvenientAlso, a technical support person had told me that Dell would replace my computer if three major parts were replaced, which I had now hit with the display driverHowever, due to a lack of contacting me when I was free and me not being able to contact them when I missed a call, things s
We purchased a Dell Insperion laptop and two weeks after receiving it, a blue screen error appeared: WHEA_uncorrectable_error_hardware We contacted Dell Technical Support They insisted and continue to insist it is a software issues Between my husband and I, we made five phone calls and logged approximately thirty hours with their Technical Support Representatives One solution was receiving a Windows jump drive that should have fixed the problem It did not There were two different Technical Support Representatives, that we allowed to gain access to our computer through remote access so they could fix the computer with the jump drive They saw firsthand what was going on and still refuse to honor their warranty When looking further on the internet, there are over 40,complaints, on one blog, about similar problemsI believe everyone who has purchased from Dell and have had the similar issues should get together for a class action law suitPer Microsoft, it is a hardware issueTo investigate further please follow the link: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/wheauncorr...⇄ /> We were extremely patient, kind, and understanding until the last phone call I lost it because this issue has been the same and continues There representatives (including escalation, Roy) asked what was going on this time Wow they have a serious problem with “the customer is always right” Their business ethics are nonexistent
Incorrect pricing on website for an item
I requested the administator password for my dell computer laptop computer service tag number is ***
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, *** came out to my house in JulyHe informed that my motherboard had crashed and he calle
I am getting calls on my cell phone from Dell and they have been told over years to remove my cell phone numberI just received on May 10th while I was out workI also sent via twitter a complaint to the CEO *** *** and still receiving callsWhat does it take to stop harassing calls from dell? I do not have a balance on the account and the cell number was for a temporary number to reach me since back in my house phone stop workingI did send an email and call over times speaking with representatives that repeatedly lie saying they are removing my cell number and it still remainsI am going to close my account with Dell since they have unprofessional employees and him as the leader of the company needs to speak with his employees about harassment to customers