Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate (*** *** extention: ***) but noone could give me the phone number for corporate so I could use the extention
We had purchased a Dell insperon off of Amazon, we had it for a little bit, but we did notice right away that there was a small issue with the computer rebooting its self from time to timeBefore the Warranty was going to expire my wife decided to have Dell look at it because we figured what is the harmWe contacted Dell and after going through their process they asked us to send in the Laptop and we did soHe also informed us at the time that the Warranty is close to expiring, however as long as we had the ticket open the Warranty would be validWe sent the laptop in, they had it for days and then sent it backThey informed us that the laptop's hard drive had an issue, and they wanted to us to make sure it was working as we expected it toWithin minutes of my wife powering it on the display started to flickerI reached out to Dell at this point and spoke with a supervisor there, I explained to him what I was seeing, and how I was disappointed in this exchange to this pointHe asked that I send the laptop back in under Warranty and I agreed, he also assured me that his team will look at it and inspect it three times before sending it back to usWe sent the laptop in, and we got it back about a week laterThis time when my wife took it out of the box and started to open the laptop she could feel something wrongOne of the hinges had been broken it felt like because as we lifted the top of the laptop open we could feel it popping, she then powered it on and we noticed that the screen was over brighten on the top and bottomThen when she turned it on we started to hear noise from the hard drive, we also started to inspect the out side of the laptop and found that it had been dropped or something as there was a scuff on the front of the laptopI called Dell back and escalated the situation, at which time they told me that an "Exec" would be reaching out to me to discuss the problemTwo days later I got a phone call from and "Exec", and I explained the situation to him including the new finding's from the last time we sent it inHe told me he was going to look into it and get back to meThe next day he called and told me that first the Warranty was up, despite the fact that the ticket was still open, and that he asked if his guys did the work, as well if they had dropped the laptop, to which they of course said yes and the noI told him that despite what they said the laptop speaks to the contrary, at which point he called me a liar, he kept insisting that we send the laptop back to his techs for them to look atI told him that under no circumstances will we send it back at this point because we do not believe that it will do any good, we asked that they replace the unit at this time and he refused, I asked to speak to his supervisor to which he told me that he is above all and has no supervisor that I can talk to, and that if I have a problem with that I can mail Dell CorporateI hung up the phone and managed to work with a contact I have at Dell to get his supervisor's email address and I reached out to that personWhen I did I got an immediate reply back, the person I spoke to said that they would replace the laptop but after that there was nothing else they could doI said that is fine at this point that is what we want, we got the new laptop, and it was running well for day, now it has blue screened twice, and I have reached back out to Dell with no reply
I purchased a Dell Computer and Monitor online on the Dell Web page, order number- ***, and my credit card was charged for the monitor in the amount of dollars, however I never received the monitor, the shipment was confirmed returned back to Dell, and my order was confirmed canceled
I have tried to call Dell verification department at ###-###-#### over times in the past week regarding the refund of my order and initially they told me it would take 24-hours to refund my payment, but it has been well over a week and Dell has repeatedly hung up on me when I call from home number, and sometimes even not picked up my call completelyThis is unacceptable customer service for a business of this magnitude or any business for that matter
I have tried to chat with Dell customer service support and they also tell me I must contact the number above, and anytime I do manage to talk to someone from that department they transfer me to another department that ends up tra
The Dell computer I purchased is under warranty until 12/13/ The computer has not been functioning for the past months I have called Dell's technical support team times On each occasion, the support person has tried the same troubleshooting steps, remotely, which take 1-hours to complete I was told in December that Dell would send a pre-paid postage label and box to ship the defective computer to an address where their technicians could try to repair the computer, and if that were not successful, a refurbished computer would be delivered to my home Now, Dell customer support is stating they will not do that, nor will they repair my computer, even though it is under warranty
I ordered a Dell laptop and it was shipped on Oct 26, I received it on Oct 28, Exactly one month later, the laptop crashed and needs the operating system reinstalled I requested a return because today (Nov 28) is within days of my receiving the laptop I was told that it is days from the invoice date, regardless of when it was received I paid extra to have someone come into my house and restore the computer, but that was not given as an option since it was software I was told that I had probably picked up a virus from some shady website but (a) I had not gone to any odd sites in the past days and (b) their provided virus software that was free for days was still working and updated because I've only had it days
I was told that I could get the operating system on their websiteBUT, I have no computer and no flash drive and no CD drive, so I have no way to get the operating system
So, currently, I have no computer, which I paid for only
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
April 07, I returned a laptop computer to Dell via UPS Dell, Inc received the laptop April 14, As of this date I have not received my refund of $1, I have made phone calls inquiring about this and am told each time that a refund will be made to my account of method of payment within to hours I am still waiting
Two issues
First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved
Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
I am trying to buy dell optiplex by calling dell customer representativeI want to use gift cards to purchase the desktopI called multiple times to make the purchase and had hard time getting the representative to use gift cards for the orderDell send out those gift cards to me for buying other products from dell.comFirst time I called them, the representative said I can apply two coupons DELL$and SAVE39% and the price came down to $which he didn't wanted to collect it with gift cards and when asked to talk to the supervisor on the floor he noted my phone number and the supervisor was going to call me back and without even letting me know transferred meFew minutes later second time when I called another representative, he said I can apply only one coupon which is DELL$and not the other one and he asked me to buy it with only coupon and gift cards and when asked to talk to the supervisor he said that they cannot use two coupons as they are not getting the numb
I purchased a television on 11/from *** marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with *** and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
November I bought athousand dollar DELL computer for my work
About a month ago the computer completely stopped working
I sent in for repairs with DELL because it was in warranty
I got an email days later saying my computer was repaired and I should receive it back in or days
days later I received nothing
I sent DELL an email, asking about the status of my computerAnd to my surprise, instead of telling me when I should received my computer ( As their previous email stated that they computer was fixed and on its way)They said, that now I would have to pay for the repair of my computer because there was a liquid Spill in my computer and therefore it was out of warranty
There was never a liquid spill on my computer or nowhere near my computer
DELL said there were going to "escalate my complain."
That is when the nightmare really started
The worst customer service I ever experience in my life
When I tried to call DELL to find out the status of my com
- Horrible customer service to start
- Proceed to give you a number to call to resolve an issue, then will transfer you to four different times to a person who still won't be able to resolve the issue
I recently purchased a laptop, my card was declined because it was an unusual spending (credit card company was helping to make sure it was a fraudulent purchase)I then called to have them accept the purchase, and all seemed to be goodUntil two business days later & the purchase was still on holdCalled Dell, got transferred four times to hear them say it was my credit card institutionI called credit card company and they state the purchase went through and was pending, I checked my online credit card account and said it was pending with the amountI have all these calls recorded as well
Emailed them on the third day to check, they gave me a number to call, which I did and they had me redirected to different people prior to getting the person I neededThey told me the order was finally confirmed, which I received an email of this confirmationHolding hope that it actually went through this time but the mess I had to go through to get it resolved seemed very unethicalI advise to not do business with Dell
I purchased a download software that is not downloading right I called customer service and they transferred me times in nearly minutes, they said they would take over my computer via remote to troubleshoot Id did not feel comfortable and asked for a refund, I then was put on hold and transferred to four more customer service reps who did not help me, the final word was they will look into and get back to me I bought the software today 11/20/and never used it
We have been waiting for Dell Order # *** since 07/ The logistic company is CEVA and tracking # *** shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from *** and they aren't nearly as successful as Dell
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
I purchased a computer from dell some where around 6/1/Computer ran well until around 12/1/it started running slowSomewhere around 2/1/it started shutting down on its own and starting by itselfI contacted Dell about this and they put me through some things to do this worked for a little while and then the pc would shutdown with a pop all on by itselfthey sent a repairman to put a new motherboard in it, This brings us to 3/28/where I had to call in againThe pc was starting and went to the Dell Logo and you heard beeps and then it would start again only to go to the same beeps and shut downThey sent a repairman out to put another motherboard in itAt this time I was complaining about just getting me another pcBut to no avail As usual it worked well for a little while then got slowerUntil around 1/5/when it started to act up againI called in again and they sent the same repairman out to replace the motherboard againAs you can imagine I'
I bought a computer last year weeks after I bought the computer, the keyboard stopped working and I had to call them Then the hard drive went out on computer before warranty did They sent me a hard drive and I installed After this, it would not load windows After numerous times and hours on the phone and on line with techs, I had to send computer to them to fix issue When I spoke with people who worked on unit, they said they had to replace multiple parts of the computer Now that computer is returned, I start computer and when I try to shut it down, it will sit for hours saying starting windows do not cut off computerI then have to manually shut it off Issue is not fixed I have been in touch with multiple techs Ask them to talk to me on hours I can talk since I am an educator and do not have business hours They call during school day and refuse to call other wise I am tired of messing with them and want my $back They say they cannot talk to me
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate (*** *** extention: ***) but noone could give me the phone number for corporate so I could use the extention
We had purchased a Dell insperon off of Amazon, we had it for a little bit, but we did notice right away that there was a small issue with the computer rebooting its self from time to timeBefore the Warranty was going to expire my wife decided to have Dell look at it because we figured what is the harmWe contacted Dell and after going through their process they asked us to send in the Laptop and we did soHe also informed us at the time that the Warranty is close to expiring, however as long as we had the ticket open the Warranty would be validWe sent the laptop in, they had it for days and then sent it backThey informed us that the laptop's hard drive had an issue, and they wanted to us to make sure it was working as we expected it toWithin minutes of my wife powering it on the display started to flickerI reached out to Dell at this point and spoke with a supervisor there, I explained to him what I was seeing, and how I was disappointed in this exchange to this pointHe asked that I send the laptop back in under Warranty and I agreed, he also assured me that his team will look at it and inspect it three times before sending it back to usWe sent the laptop in, and we got it back about a week laterThis time when my wife took it out of the box and started to open the laptop she could feel something wrongOne of the hinges had been broken it felt like because as we lifted the top of the laptop open we could feel it popping, she then powered it on and we noticed that the screen was over brighten on the top and bottomThen when she turned it on we started to hear noise from the hard drive, we also started to inspect the out side of the laptop and found that it had been dropped or something as there was a scuff on the front of the laptopI called Dell back and escalated the situation, at which time they told me that an "Exec" would be reaching out to me to discuss the problemTwo days later I got a phone call from and "Exec", and I explained the situation to him including the new finding's from the last time we sent it inHe told me he was going to look into it and get back to meThe next day he called and told me that first the Warranty was up, despite the fact that the ticket was still open, and that he asked if his guys did the work, as well if they had dropped the laptop, to which they of course said yes and the noI told him that despite what they said the laptop speaks to the contrary, at which point he called me a liar, he kept insisting that we send the laptop back to his techs for them to look atI told him that under no circumstances will we send it back at this point because we do not believe that it will do any good, we asked that they replace the unit at this time and he refused, I asked to speak to his supervisor to which he told me that he is above all and has no supervisor that I can talk to, and that if I have a problem with that I can mail Dell CorporateI hung up the phone and managed to work with a contact I have at Dell to get his supervisor's email address and I reached out to that personWhen I did I got an immediate reply back, the person I spoke to said that they would replace the laptop but after that there was nothing else they could doI said that is fine at this point that is what we want, we got the new laptop, and it was running well for day, now it has blue screened twice, and I have reached back out to Dell with no reply
I purchased a Dell Computer and Monitor online on the Dell Web page, order number- ***, and my credit card was charged for the monitor in the amount of dollars, however I never received the monitor, the shipment was confirmed returned back to Dell, and my order was confirmed canceled
I have tried to call Dell verification department at ###-###-#### over times in the past week regarding the refund of my order and initially they told me it would take 24-hours to refund my payment, but it has been well over a week and Dell has repeatedly hung up on me when I call from home number, and sometimes even not picked up my call completelyThis is unacceptable customer service for a business of this magnitude or any business for that matter
I have tried to chat with Dell customer service support and they also tell me I must contact the number above, and anytime I do manage to talk to someone from that department they transfer me to another department that ends up tra
The Dell computer I purchased is under warranty until 12/13/ The computer has not been functioning for the past months I have called Dell's technical support team times On each occasion, the support person has tried the same troubleshooting steps, remotely, which take 1-hours to complete I was told in December that Dell would send a pre-paid postage label and box to ship the defective computer to an address where their technicians could try to repair the computer, and if that were not successful, a refurbished computer would be delivered to my home Now, Dell customer support is stating they will not do that, nor will they repair my computer, even though it is under warranty
I ordered a Dell laptop and it was shipped on Oct 26, I received it on Oct 28, Exactly one month later, the laptop crashed and needs the operating system reinstalled I requested a return because today (Nov 28) is within days of my receiving the laptop I was told that it is days from the invoice date, regardless of when it was received I paid extra to have someone come into my house and restore the computer, but that was not given as an option since it was software I was told that I had probably picked up a virus from some shady website but (a) I had not gone to any odd sites in the past days and (b) their provided virus software that was free for days was still working and updated because I've only had it days
I was told that I could get the operating system on their websiteBUT, I have no computer and no flash drive and no CD drive, so I have no way to get the operating system
So, currently, I have no computer, which I paid for only
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
April 07, I returned a laptop computer to Dell via UPS Dell, Inc received the laptop April 14, As of this date I have not received my refund of $1, I have made phone calls inquiring about this and am told each time that a refund will be made to my account of method of payment within to hours I am still waiting
Two issues
First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved
Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
I am trying to buy dell optiplex by calling dell customer representativeI want to use gift cards to purchase the desktopI called multiple times to make the purchase and had hard time getting the representative to use gift cards for the orderDell send out those gift cards to me for buying other products from dell.comFirst time I called them, the representative said I can apply two coupons DELL$and SAVE39% and the price came down to $which he didn't wanted to collect it with gift cards and when asked to talk to the supervisor on the floor he noted my phone number and the supervisor was going to call me back and without even letting me know transferred meFew minutes later second time when I called another representative, he said I can apply only one coupon which is DELL$and not the other one and he asked me to buy it with only coupon and gift cards and when asked to talk to the supervisor he said that they cannot use two coupons as they are not getting the numb
I purchased a television on 11/from *** marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with *** and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
November I bought athousand dollar DELL computer for my work
About a month ago the computer completely stopped working
I sent in for repairs with DELL because it was in warranty
I got an email days later saying my computer was repaired and I should receive it back in or days
days later I received nothing
I sent DELL an email, asking about the status of my computerAnd to my surprise, instead of telling me when I should received my computer ( As their previous email stated that they computer was fixed and on its way)They said, that now I would have to pay for the repair of my computer because there was a liquid Spill in my computer and therefore it was out of warranty
There was never a liquid spill on my computer or nowhere near my computer
DELL said there were going to "escalate my complain."
That is when the nightmare really started
The worst customer service I ever experience in my life
When I tried to call DELL to find out the status of my com
- Horrible customer service to start
- Proceed to give you a number to call to resolve an issue, then will transfer you to four different times to a person who still won't be able to resolve the issue
I recently purchased a laptop, my card was declined because it was an unusual spending (credit card company was helping to make sure it was a fraudulent purchase)I then called to have them accept the purchase, and all seemed to be goodUntil two business days later & the purchase was still on holdCalled Dell, got transferred four times to hear them say it was my credit card institutionI called credit card company and they state the purchase went through and was pending, I checked my online credit card account and said it was pending with the amountI have all these calls recorded as well
Emailed them on the third day to check, they gave me a number to call, which I did and they had me redirected to different people prior to getting the person I neededThey told me the order was finally confirmed, which I received an email of this confirmationHolding hope that it actually went through this time but the mess I had to go through to get it resolved seemed very unethicalI advise to not do business with Dell
I purchased a download software that is not downloading right I called customer service and they transferred me times in nearly minutes, they said they would take over my computer via remote to troubleshoot Id did not feel comfortable and asked for a refund, I then was put on hold and transferred to four more customer service reps who did not help me, the final word was they will look into and get back to me I bought the software today 11/20/and never used it
We have been waiting for Dell Order # *** since 07/ The logistic company is CEVA and tracking # *** shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from *** and they aren't nearly as successful as Dell
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
I purchased a computer from dell some where around 6/1/Computer ran well until around 12/1/it started running slowSomewhere around 2/1/it started shutting down on its own and starting by itselfI contacted Dell about this and they put me through some things to do this worked for a little while and then the pc would shutdown with a pop all on by itselfthey sent a repairman to put a new motherboard in it, This brings us to 3/28/where I had to call in againThe pc was starting and went to the Dell Logo and you heard beeps and then it would start again only to go to the same beeps and shut downThey sent a repairman out to put another motherboard in itAt this time I was complaining about just getting me another pcBut to no avail As usual it worked well for a little while then got slowerUntil around 1/5/when it started to act up againI called in again and they sent the same repairman out to replace the motherboard againAs you can imagine I'
I bought a computer last year weeks after I bought the computer, the keyboard stopped working and I had to call them Then the hard drive went out on computer before warranty did They sent me a hard drive and I installed After this, it would not load windows After numerous times and hours on the phone and on line with techs, I had to send computer to them to fix issue When I spoke with people who worked on unit, they said they had to replace multiple parts of the computer Now that computer is returned, I start computer and when I try to shut it down, it will sit for hours saying starting windows do not cut off computerI then have to manually shut it off Issue is not fixed I have been in touch with multiple techs Ask them to talk to me on hours I can talk since I am an educator and do not have business hours They call during school day and refuse to call other wise I am tired of messing with them and want my $back They say they cannot talk to me