I purchased Quantity (5) Dell Inspiron laptop computers for my family I was assured by the Dell sales representative that the computers would function fine with the factory installed Windows operating system The computers will not install the latest Windows update The internal hard drive space is too small The computers are still under the one year warranty They were purchased in November and December I've contacted Dell Support numerous times and they cannot help meThey informed me that the internal hard drive space is too small I've also contacted Dell Sales department and Dell Customer Support several times They offered no assistance and said there is nothing they can do I asked them if I could return them and they said, no I have been a loyal Dell Preferred Account Customer since 1997, and have promoted their products over the years They are also advertising this product to run on the Windows operating system I am stuck with
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
I purchased a Dell monitor SE2716H with order# *** on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same
I hope they resolve this issue as soon as possible
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
Back in February I purchased a Alienwear computer at 2,105.87$ I had a hard drive problem they wiped the computer and started fresh which fixed the hard drive at that point the computer was only days oldI *** didn't use the computer much while over seas when I came home I started using it regularly againThe graphics card went bad I called Alienwear technical support they sent out a tech and a new graphics card ever since then it has been nothing but problems the fan went causing the computer to over heat messing up the mother board and the graphics card again they have put main components and minor components in it in less then weeks so they said they would replace it now they are not standing by their word I am still experiencing the same issues I started with weeks agoThe computer is only months old so it is still under warranty
I purchased a Dell printer for a good price and when I started encountering multiple issues I tried to use my warranty but Dell refused to honor the original warranty until I bought their brand tonerOnce I ordered Dell brand toner using my printer model they tell me of the toners aren't correct for my model so I re-order of the toners my unit requiresAfter receiving the replacements they now tell me the original two they said were correct are now also wrong and they refuse to honor my warranty againThey are saying I ordered the correct toner for my model but the serial numbers are not correct inside the box so whoever packaged the toners must have done something wrong and they again can't do anything until I get those returned and re-orderedI waned a replacement originally but after they refused I asked to return the printer so I could get a different brand altogether and they refused that option as well
I returned several items I ordered on October 29,
It's been months and I'm still receiving bills for the returned items
I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund
Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back
I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
The Credit of $issue by Dell Customer Care on Mar, 3, , case# *** has continue not been in Dell Finance AcceptanceOrder#***
Two Deparments ' disagreement without communication to each other cause Customer to be their Victims
I contacted both Department about times since February 2016, with so many thing , case#***-***,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance)
It is a strange CompanyCompletely broken communication among those Deparments
This is the second compaint about themFirst one, they dishonor Dell Sale Promotion
And now, They did not honor their own solution
thanks,
Tan Tran
This is regards to Dell laptop computer: Inspiron series service tag #***
filed complaint 6/24/which was denied because I didn't buy it directly from Dell and was asking for refund
I really would like to get the computer working the way it should since I bought it in good faith and paid $for it$cash $by credit card
I have had trouble with it since the very first day I bought it The letters skip to different parts of whatever I am typing, even to the address bar and goes back into what I have already typed It has "frozen" up times, highlights blue on all or part of what has been typed, then disappears, has completely left the page I was using, even gone off the internet or says there is no internet service...also, the touchpad activates itself I check and there is still an X meaning it is disabledIt has been sent back for repair two times and a service man came to house to replace parts, it was still doing the very sa
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $
However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday
Really bad service of Dell customer services
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future
Also the cartridge
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
Purchase Laptop in August 2018; memory slot is bad on Motherboard, however, Dell refuses to repair I'm trying to determine what Dell Stands for Cause they do NOT STAND behind their Warranty
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I purchased $TV from Dell.com which came in an acceptable amount of timeHowever, I then purchased a sound bar shortly afterIt is now a month later and I still do not have a soundbarI have called and emailed Dell's "customer service" if you want to call it thatThey said it would be shipped out last week over night at no cost to me due to the delayThey also confirmed multiple times the item was in stockNow it is a week later and they do not respond to email requests for updates and when I call them they keep saying it will be shipped todayThey straight up lie to their customers and do not care about the service they provideHowever, they do deduct the money from your account as soon as the order is placedI am reporting them to the Revdex.com and as many social media sites as I canDO NOT BUY ANYTHING FROM THIS COMPANYTHEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!
I purchased Quantity (5) Dell Inspiron laptop computers for my family I was assured by the Dell sales representative that the computers would function fine with the factory installed Windows operating system The computers will not install the latest Windows update The internal hard drive space is too small The computers are still under the one year warranty They were purchased in November and December I've contacted Dell Support numerous times and they cannot help meThey informed me that the internal hard drive space is too small I've also contacted Dell Sales department and Dell Customer Support several times They offered no assistance and said there is nothing they can do I asked them if I could return them and they said, no I have been a loyal Dell Preferred Account Customer since 1997, and have promoted their products over the years They are also advertising this product to run on the Windows operating system I am stuck with
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
I purchased a Dell monitor SE2716H with order# *** on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same
I hope they resolve this issue as soon as possible
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
Back in February I purchased a Alienwear computer at 2,105.87$ I had a hard drive problem they wiped the computer and started fresh which fixed the hard drive at that point the computer was only days oldI *** didn't use the computer much while over seas when I came home I started using it regularly againThe graphics card went bad I called Alienwear technical support they sent out a tech and a new graphics card ever since then it has been nothing but problems the fan went causing the computer to over heat messing up the mother board and the graphics card again they have put main components and minor components in it in less then weeks so they said they would replace it now they are not standing by their word I am still experiencing the same issues I started with weeks agoThe computer is only months old so it is still under warranty
I purchased a Dell printer for a good price and when I started encountering multiple issues I tried to use my warranty but Dell refused to honor the original warranty until I bought their brand tonerOnce I ordered Dell brand toner using my printer model they tell me of the toners aren't correct for my model so I re-order of the toners my unit requiresAfter receiving the replacements they now tell me the original two they said were correct are now also wrong and they refuse to honor my warranty againThey are saying I ordered the correct toner for my model but the serial numbers are not correct inside the box so whoever packaged the toners must have done something wrong and they again can't do anything until I get those returned and re-orderedI waned a replacement originally but after they refused I asked to return the printer so I could get a different brand altogether and they refused that option as well
I returned several items I ordered on October 29,
It's been months and I'm still receiving bills for the returned items
I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund
Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back
I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
The Credit of $issue by Dell Customer Care on Mar, 3, , case# *** has continue not been in Dell Finance AcceptanceOrder#***
Two Deparments ' disagreement without communication to each other cause Customer to be their Victims
I contacted both Department about times since February 2016, with so many thing , case#***-***,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance)
It is a strange CompanyCompletely broken communication among those Deparments
This is the second compaint about themFirst one, they dishonor Dell Sale Promotion
And now, They did not honor their own solution
thanks,
Tan Tran
This is regards to Dell laptop computer: Inspiron series service tag #***
filed complaint 6/24/which was denied because I didn't buy it directly from Dell and was asking for refund
I really would like to get the computer working the way it should since I bought it in good faith and paid $for it$cash $by credit card
I have had trouble with it since the very first day I bought it The letters skip to different parts of whatever I am typing, even to the address bar and goes back into what I have already typed It has "frozen" up times, highlights blue on all or part of what has been typed, then disappears, has completely left the page I was using, even gone off the internet or says there is no internet service...also, the touchpad activates itself I check and there is still an X meaning it is disabledIt has been sent back for repair two times and a service man came to house to replace parts, it was still doing the very sa
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $
However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday
Really bad service of Dell customer services
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future
Also the cartridge
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
Purchase Laptop in August 2018; memory slot is bad on Motherboard, however, Dell refuses to repair I'm trying to determine what Dell Stands for Cause they do NOT STAND behind their Warranty
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I purchased $TV from Dell.com which came in an acceptable amount of timeHowever, I then purchased a sound bar shortly afterIt is now a month later and I still do not have a soundbarI have called and emailed Dell's "customer service" if you want to call it thatThey said it would be shipped out last week over night at no cost to me due to the delayThey also confirmed multiple times the item was in stockNow it is a week later and they do not respond to email requests for updates and when I call them they keep saying it will be shipped todayThey straight up lie to their customers and do not care about the service they provideHowever, they do deduct the money from your account as soon as the order is placedI am reporting them to the Revdex.com and as many social media sites as I canDO NOT BUY ANYTHING FROM THIS COMPANYTHEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!