On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
This was my first DellI thought I was purchasing a quality computer at a good priceThe advertising on TV said that the battery was no longer a heat problemThat's not true, I cannot have the compter on my lap it gets so hot, but there's more; I called tech support because the cable slips off the computer, the battery is never fully charged and does not last the four hours as advertised, the keys at the bottom, especially the M key has to be hit hard to get it to work properly, the three choices at the top right where you should be able to close and diminish or lower the page do not workWell you get the pictureI was told that even though when I called last month my one year warrantee did not include hardwareWhat? It's not even a year old
I am a Senior citizen on a low budget and now I have to purchase another computer, this one has too many issuesI am very disappointedSomething should be done about advertising
I made prior purchase back in Dell had excellent customer service and support getting stuff done everything was exactly as it shouldWith that said I decided reorder through Dell to get a new laptop/tablet combination for my businessI knew Black Friday was coming I waited to see what sales Dell hadI saw that they had a doorbuster at p.mfor a Dell Inspiron in right around $I called them at the very first opening of the sale at p.mET their time (pm mine cst) I told the gentleman three times that I wanted to Bali blue laptop while I was talking to him about the financing for Dell preferred accountWhile he's talking to me about signing up for the Dell Preferred Account, he told me that the interest rate would be anywhere from 19% to 29%After gathered all my information including my social security number (which I wasn't comfortable with) but I went ahead and did it anywayHe came back and told me that the bank (WebBank) which finances the Dell preferred accounts told him that they had to give me a 29% interest rateI told him I thought that seems a little high especially with my excellent credit rating, why even bother offering me 19% when he was going to give me the 29% anywayHe told me that's what they said annual interest rate would beAs we finish things up which only took about minutes to get done I repeated it again to make sure he heard me say Bali blue laptop and he said yes that's what he put in I said okay thank you and my sale was doneThey sent their first email confirming the sale information but nothing was mentioned in there about laptop color or anything else just the confirmation on the saleCouple days later I want to check my email and found a confirmation email with the price, color, Ectfor the sale I made on the 25thTo my amazement they were sending a smokey fog grey laptop not a bali blueI was pretty upset at that point I started making some phone calls to Dell asking why they change colors they had no idea about the sale I can figure out why the color would be changedI agreed to wait until the items showed see if they actually sent foggy greyJust as I got off the phone with him the laptop arrived and sure enough there's a smokey fog Grey laptop, at that point I was really upset and called back again for the third time in a row to ask why they sent the foggy grey laptop still nobody had a clueI was passed around between three different peopleI finally just decided to talk to them about just paying the thing off, and how unsatisfied that I was but nobody would let me talk to a manager they wanted to try to handle things on their own I even ask for a phone number or email for corporate and they refused to give it to me so I finally hung up with that person and called back again for the 4th time, I finally found somebody how to transfer me to a manager in the tech departmentThrough this process I was finally passed to another person in the finance areaAt this point they tried to offer me $off my saleI said that's fine and dandy but in the first place the order should have been placed correctlyI even talked to one manager at one point asking me what I wanted them to do about itI told him straight out as much problem I've been having from the start of the sale they should give it to me freeShe told me that ain't going to happenWith a rude condescending voiceI also asked her how I can get my account information to pay the laptop off she told me that they couldn't give me that information that I have to wait for it in the mail to get the billI made a call back a fifth time I finally got ahold of somebody along with my account numbers and paid the laptop off and closed my accountI told them it will be the last time I would ever do business with them again and I would tell other people to do business else where I also made a comment on Dells Facebook page on somebody else's comment about poor customer service they had and I had one of Dells people who monitor their Facebook page comment they wanted to take things private to see how they can help meIn that same conversation they also said that they probably ran out of that color as they're placing my orderI told them I was right there at the beginning of the sale, it took only minutes time, there's no reason they couldn't have that color laptop in my orderI never did get a response back from that person on there Facebook accountMy overall experience with Dell sales and customer service I would never buy anything from them again
I purchase a Dell Laptop XPS Service Tag *** on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the *** *** *** ** *** ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and ***_*** worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
Starting April 1st, I called Dell technical support team because my touch pad was not working Also, my key board was intermittently working and it would just beep at you, along with my battery was not charging properly and it gave me a warning that I was not using the correct charger It was the charger that was shipped with my computer The issues had nothing to do with any settings I spent well over hours on the phone trying to get this repaired and the support team ran a ton of test, along with upgrading software Due to this taking a long time, Dell scheduled to call me back the next day I received my phone call and tested the computer the next day and the issues were not repaired and not only key board intermittently working, my number key pad on right was not working So the technical support employee transferred my phone call to her manager The manager said it sounded like my motherboard and my touch pad needs to be repaired Due to the type of problems I was
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response
Computer system was and warranty was
Last week, my son dropped the Venue Pro and the tablet screen shattered
Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored)
I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage:
http://www.dell.com/downloads/global/services/completecare_dhs.pdf
Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I bought a laptop from DELL website May 2016, and DELL deliver my package by Fedex on May and it showed delivered on May But until now I didn't receive this packageThe tracking number is ***I don't know where is my package nowMaybe it was stolen or something happenedI have asked my friend to check the neighbor building and they got nothingI always send online shopping package to this address and this never happened beforeAnd I have contacted with DELL, customer support of DELL ask me to file a complaint and forward DELL a scan copy, then order can be refundSo I just report and wish you can give me some help to get back my package or get my money backSo many thanks
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line Friday night fun
Here is the problem
I run a 3D graphics design program called AutoSprink
I have spent hours on the phone support with them
What it comes down to is that there is a problem with my display ports I am using two monitors and only one will render the software and allow me to open files On the other monitor it crashes
Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware Ris crashing on other monitors F
We ordered a $computer from Dell and used their financing optionsThe computer arrived defectiveThe mouse pad wasn't working properlyFirst they wanted us to send the computer back and they replace the part and send it backWe had to ask if we could just get a new computer via exchangeYesThey send us a new computerIt arrives damagedWe callThey refuse to process our claim that the 2nd computer was damaged until they receive the original compute They say we will be contacted when they receive the computer returnWe return the computerThey have had it weeksAfter calls to handle the matter we are finally able to report the damageFell asks why we waited so long to report the damageThey say they can extend the warrantyWhy does the warranty start when I got the first broken computer and not the first working not damaged computer? Calls to the customer service number are long and unproductive with people who speak poor broken EnglishNo US contact informat
I purchased a laptop online from Dell on 10/19/On 11/28/the laptop stopped workingI contacted Dell customer support and diagnostic test showed that the hard drive was damagedI was initially told they would send ME a hard drive to installI declined this option and was given the option of sending it back to Dell so that they could repair it On 11/29/I called Dell Customer Support and spoke with four different departments (sales, support, returns, problem resolution) and asked to return the laptop for a full refund as it is defective and I have no confidence that it was a good productMy request was declined and all representatives stated that they did not have a corporate escalation contact number for me to register my complaint
My husband and I purchased a Dell laptop on 11/26/We were not satisfied with the product once it arrived and completed the online return form on 12/23/- within the day return windowI checked back at the returns page later that day because I thought it was strange that I didn't get an email confirmation, and I saw that my claim was listed as "pending"(I have screenshots of my browsing history to confirm that I visited those websites that day, but unfortunately I trusted the company too much and I did not screenshot the webpage.) So, I continued to monitor the return page until 01/05/when something changed without my DOING anything and it stated the return was under investigation(At this point, my husband and I had a cross-country move as well as another move about weeks laterThen my daughter and I were very ill for about week so dealing with a computer that we weren't even using was not the highest thing on our listSo, I will admit I let things carry on longer
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers:
*** *** It should not take over a month to get my refund
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I bought a computer from Dell in early JanuaryWhen I purchased the computer they were doing a New Years saleI signed for rewards and was promised 5% back by doing soSince then I waited weeks to receive a broken PC that I thought would be here much quicker than that since they in no way warn you if a item is in stock or notBefore it came I contacted Dell who told me the item was being "produced"During this production period Dell was selling the same exact Pc on Amazon and listing them as in stockThis made me upset and of course caused me to contact customer supportThen finally the Pc shows up but it shows up brokenI am surprised to find out that despite a long wait they didn't make sure the PC was ion working condition before sending it to meIt needed Windows re-downloaded and would have to be sent back since Dell sold me a computer without a copy of recovery programs that generally come with a computerSo now here I am at this point without a computer after buyi
I purchased a laptop online from Dell on 10/19/On 11/28/the laptop stopped workingI contacted Dell customer support and diagnostic test showed that the hard drive was damagedI was initially told they would send ME a hard drive to installI declined this option and was given the option of sending it back to Dell so that they could repair it On 11/29/I called Dell Customer Support and spoke with four different departments (sales, support, returns, problem resolution) and asked to return the laptop for a full refund as it is defective and I have no confidence that it was a good productMy request was declined and all representatives stated that they did not have a corporate escalation contact number for me to register my complaint
I made a purchase with Dell in July and received my laptop and Microsoft Office membership The laptop had malfunctions and I returned it I was notified from Dell on 8/1/they received the return and I would be refunded in business daysI was refunded for the laptop on 9/6/which was within the business days I still haven't been refunded for the Microsoft office and I have emailed numerous times and called when I call no one in customer service or billing can help me when I email I either don't get a response or they say it is being processed "again" The refund is on $I don't understand why I can't get this refund when it has been well over their return policy and no one at Dell is helping me
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session #***) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session #***) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
I bought laptops from Dell over the years, and they're all crap! Not sure why I keep going back to this brand, but my latest mistake was purchasing a brand new XPS desktop, with a ton of problemsIt started making buzzing sounds after months of use, and they've since then have had to replace the Optical Drive, the power supply and one of the fansAnd every time they've replaced a unit, a new buzzing sounds pops upSolutions? They can replace the new computer with a refurbished one (Unacceptable!), or send it out of town in a box to a repair center, for 7-days, at which point my work will to suffer tremendously! Will Dell be paying me for work loss??
You'd think they'd send a new computer to replace the old, but no!
On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
This was my first DellI thought I was purchasing a quality computer at a good priceThe advertising on TV said that the battery was no longer a heat problemThat's not true, I cannot have the compter on my lap it gets so hot, but there's more; I called tech support because the cable slips off the computer, the battery is never fully charged and does not last the four hours as advertised, the keys at the bottom, especially the M key has to be hit hard to get it to work properly, the three choices at the top right where you should be able to close and diminish or lower the page do not workWell you get the pictureI was told that even though when I called last month my one year warrantee did not include hardwareWhat? It's not even a year old
I am a Senior citizen on a low budget and now I have to purchase another computer, this one has too many issuesI am very disappointedSomething should be done about advertising
I made prior purchase back in Dell had excellent customer service and support getting stuff done everything was exactly as it shouldWith that said I decided reorder through Dell to get a new laptop/tablet combination for my businessI knew Black Friday was coming I waited to see what sales Dell hadI saw that they had a doorbuster at p.mfor a Dell Inspiron in right around $I called them at the very first opening of the sale at p.mET their time (pm mine cst) I told the gentleman three times that I wanted to Bali blue laptop while I was talking to him about the financing for Dell preferred accountWhile he's talking to me about signing up for the Dell Preferred Account, he told me that the interest rate would be anywhere from 19% to 29%After gathered all my information including my social security number (which I wasn't comfortable with) but I went ahead and did it anywayHe came back and told me that the bank (WebBank) which finances the Dell preferred accounts told him that they had to give me a 29% interest rateI told him I thought that seems a little high especially with my excellent credit rating, why even bother offering me 19% when he was going to give me the 29% anywayHe told me that's what they said annual interest rate would beAs we finish things up which only took about minutes to get done I repeated it again to make sure he heard me say Bali blue laptop and he said yes that's what he put in I said okay thank you and my sale was doneThey sent their first email confirming the sale information but nothing was mentioned in there about laptop color or anything else just the confirmation on the saleCouple days later I want to check my email and found a confirmation email with the price, color, Ectfor the sale I made on the 25thTo my amazement they were sending a smokey fog grey laptop not a bali blueI was pretty upset at that point I started making some phone calls to Dell asking why they change colors they had no idea about the sale I can figure out why the color would be changedI agreed to wait until the items showed see if they actually sent foggy greyJust as I got off the phone with him the laptop arrived and sure enough there's a smokey fog Grey laptop, at that point I was really upset and called back again for the third time in a row to ask why they sent the foggy grey laptop still nobody had a clueI was passed around between three different peopleI finally just decided to talk to them about just paying the thing off, and how unsatisfied that I was but nobody would let me talk to a manager they wanted to try to handle things on their own I even ask for a phone number or email for corporate and they refused to give it to me so I finally hung up with that person and called back again for the 4th time, I finally found somebody how to transfer me to a manager in the tech departmentThrough this process I was finally passed to another person in the finance areaAt this point they tried to offer me $off my saleI said that's fine and dandy but in the first place the order should have been placed correctlyI even talked to one manager at one point asking me what I wanted them to do about itI told him straight out as much problem I've been having from the start of the sale they should give it to me freeShe told me that ain't going to happenWith a rude condescending voiceI also asked her how I can get my account information to pay the laptop off she told me that they couldn't give me that information that I have to wait for it in the mail to get the billI made a call back a fifth time I finally got ahold of somebody along with my account numbers and paid the laptop off and closed my accountI told them it will be the last time I would ever do business with them again and I would tell other people to do business else where I also made a comment on Dells Facebook page on somebody else's comment about poor customer service they had and I had one of Dells people who monitor their Facebook page comment they wanted to take things private to see how they can help meIn that same conversation they also said that they probably ran out of that color as they're placing my orderI told them I was right there at the beginning of the sale, it took only minutes time, there's no reason they couldn't have that color laptop in my orderI never did get a response back from that person on there Facebook accountMy overall experience with Dell sales and customer service I would never buy anything from them again
I purchase a Dell Laptop XPS Service Tag *** on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the *** *** *** ** *** ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and ***_*** worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
I received a system without proper drivers installed This created an unsolvable problem with my ability to sa valid email address or to activate my Microsoft Office Suite I have been talking with Dell since February and they cannot help me I hired a computer company to try to help me and they advise me to request a new computer I talked with Dell today and they say my problem doesn't meet the criteria for a new computer, however, in all these months they have not been able to help me get this one working I paid $(via Dell account) for this machine for a new business I am trying to start in Michigan I think after spending nearly $dollars to get outside help and spending probably x hours on the telephone letting Dell technicians take over my machine this issue would be fixed it that were possible Today, Dell told me to contact Microsoft (I did send them a letter) to get my email fixed Why, when the initial problem of drivers not being installed at t
Starting April 1st, I called Dell technical support team because my touch pad was not working Also, my key board was intermittently working and it would just beep at you, along with my battery was not charging properly and it gave me a warning that I was not using the correct charger It was the charger that was shipped with my computer The issues had nothing to do with any settings I spent well over hours on the phone trying to get this repaired and the support team ran a ton of test, along with upgrading software Due to this taking a long time, Dell scheduled to call me back the next day I received my phone call and tested the computer the next day and the issues were not repaired and not only key board intermittently working, my number key pad on right was not working So the technical support employee transferred my phone call to her manager The manager said it sounded like my motherboard and my touch pad needs to be repaired Due to the type of problems I was
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response
Computer system was and warranty was
Last week, my son dropped the Venue Pro and the tablet screen shattered
Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored)
I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage:
http://www.dell.com/downloads/global/services/completecare_dhs.pdf
Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I bought a laptop from DELL website May 2016, and DELL deliver my package by Fedex on May and it showed delivered on May But until now I didn't receive this packageThe tracking number is ***I don't know where is my package nowMaybe it was stolen or something happenedI have asked my friend to check the neighbor building and they got nothingI always send online shopping package to this address and this never happened beforeAnd I have contacted with DELL, customer support of DELL ask me to file a complaint and forward DELL a scan copy, then order can be refundSo I just report and wish you can give me some help to get back my package or get my money backSo many thanks
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line Friday night fun
Here is the problem
I run a 3D graphics design program called AutoSprink
I have spent hours on the phone support with them
What it comes down to is that there is a problem with my display ports I am using two monitors and only one will render the software and allow me to open files On the other monitor it crashes
Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware Ris crashing on other monitors F
We ordered a $computer from Dell and used their financing optionsThe computer arrived defectiveThe mouse pad wasn't working properlyFirst they wanted us to send the computer back and they replace the part and send it backWe had to ask if we could just get a new computer via exchangeYesThey send us a new computerIt arrives damagedWe callThey refuse to process our claim that the 2nd computer was damaged until they receive the original compute They say we will be contacted when they receive the computer returnWe return the computerThey have had it weeksAfter calls to handle the matter we are finally able to report the damageFell asks why we waited so long to report the damageThey say they can extend the warrantyWhy does the warranty start when I got the first broken computer and not the first working not damaged computer? Calls to the customer service number are long and unproductive with people who speak poor broken EnglishNo US contact informat
I purchased a laptop online from Dell on 10/19/On 11/28/the laptop stopped workingI contacted Dell customer support and diagnostic test showed that the hard drive was damagedI was initially told they would send ME a hard drive to installI declined this option and was given the option of sending it back to Dell so that they could repair it On 11/29/I called Dell Customer Support and spoke with four different departments (sales, support, returns, problem resolution) and asked to return the laptop for a full refund as it is defective and I have no confidence that it was a good productMy request was declined and all representatives stated that they did not have a corporate escalation contact number for me to register my complaint
My husband and I purchased a Dell laptop on 11/26/We were not satisfied with the product once it arrived and completed the online return form on 12/23/- within the day return windowI checked back at the returns page later that day because I thought it was strange that I didn't get an email confirmation, and I saw that my claim was listed as "pending"(I have screenshots of my browsing history to confirm that I visited those websites that day, but unfortunately I trusted the company too much and I did not screenshot the webpage.) So, I continued to monitor the return page until 01/05/when something changed without my DOING anything and it stated the return was under investigation(At this point, my husband and I had a cross-country move as well as another move about weeks laterThen my daughter and I were very ill for about week so dealing with a computer that we weren't even using was not the highest thing on our listSo, I will admit I let things carry on longer
My computer is under warranty and I get the run aroundI have bought additional warranty and nobody has been out to either \resolve or replace it
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers:
*** *** It should not take over a month to get my refund
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I bought a computer from Dell in early JanuaryWhen I purchased the computer they were doing a New Years saleI signed for rewards and was promised 5% back by doing soSince then I waited weeks to receive a broken PC that I thought would be here much quicker than that since they in no way warn you if a item is in stock or notBefore it came I contacted Dell who told me the item was being "produced"During this production period Dell was selling the same exact Pc on Amazon and listing them as in stockThis made me upset and of course caused me to contact customer supportThen finally the Pc shows up but it shows up brokenI am surprised to find out that despite a long wait they didn't make sure the PC was ion working condition before sending it to meIt needed Windows re-downloaded and would have to be sent back since Dell sold me a computer without a copy of recovery programs that generally come with a computerSo now here I am at this point without a computer after buyi
I purchased a laptop online from Dell on 10/19/On 11/28/the laptop stopped workingI contacted Dell customer support and diagnostic test showed that the hard drive was damagedI was initially told they would send ME a hard drive to installI declined this option and was given the option of sending it back to Dell so that they could repair it On 11/29/I called Dell Customer Support and spoke with four different departments (sales, support, returns, problem resolution) and asked to return the laptop for a full refund as it is defective and I have no confidence that it was a good productMy request was declined and all representatives stated that they did not have a corporate escalation contact number for me to register my complaint
I made a purchase with Dell in July and received my laptop and Microsoft Office membership The laptop had malfunctions and I returned it I was notified from Dell on 8/1/they received the return and I would be refunded in business daysI was refunded for the laptop on 9/6/which was within the business days I still haven't been refunded for the Microsoft office and I have emailed numerous times and called when I call no one in customer service or billing can help me when I email I either don't get a response or they say it is being processed "again" The refund is on $I don't understand why I can't get this refund when it has been well over their return policy and no one at Dell is helping me
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session #***) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session #***) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
I bought laptops from Dell over the years, and they're all crap! Not sure why I keep going back to this brand, but my latest mistake was purchasing a brand new XPS desktop, with a ton of problemsIt started making buzzing sounds after months of use, and they've since then have had to replace the Optical Drive, the power supply and one of the fansAnd every time they've replaced a unit, a new buzzing sounds pops upSolutions? They can replace the new computer with a refurbished one (Unacceptable!), or send it out of town in a box to a repair center, for 7-days, at which point my work will to suffer tremendously! Will Dell be paying me for work loss??
You'd think they'd send a new computer to replace the old, but no!