I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request (***) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product
Service Tag: ***
Service Request Number: ***
Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
To Whom It May Concern:
My name is *** ***, and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company (***)I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!!
Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
I ordered a PC f* Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem
------ Please do not remove your unique tracking number! ------
computer tag number ***
computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I purchased a Dell computer directly from Dell on 11/21/2015, with a one year warrantyI started having problems with it and it was returned 5/24/to replace the "motherboard"I received it back on 6/6/I initiated another tech support call on 10/21/because it was having the same sort of problemsThis must have been resolved over the telephoneIt continually acts up so I initiated another call this past week and was first told it was a software problem $plus to repairI escalated my complaint and was told to call tech support againThis time I'm told that it's the motherboard again only this time it's a different pieceI explained that the motherboard had been replaced but was informed that they put in a refurbished motherboard with only a day warrantyI spoke to a supervisor who was talking to "corporate" Dell and all I got from him was $plus and that I should have purchased the extended warrantyEnd of discussionThey have documented my calls and pr
Dell laptop was defective from startI was having issues with the curser moving irraticly from the startIt got worse as time went on and I could no longer ignore itIn June I called tech support and they remotely trouble shot the system and found errors that they had to send the unit into the depot for repairAt that time they replaced the motherboard lcd display and touchpadIn August the curser started to act irraticly again so I got tech support to remotely troubleshoot the system again and again errors were found requiring the system to be sent to the depotDuring this time I was concerned about the warranty getting close to expiration and the longevity of the repairs so I asked about the warranty on the repairsI was told that it was only for the period that the laptop was warrantied for , but during the conversation with the service person she told me that the policy was if hardware items were replaced then the laptop could be replacedI inquired further an
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
I ordered a graphics card from Dell.com using DFS financing on June 3rd,
When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th,
I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this
The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July
After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item
I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
I purchased a Dell laptop as a gift.The computer was not functional from the start / long delays happened between any actionFor example login, typing characters, opening programsI worked with Dell technicians on completely ineffective troubleshooting for at least hoursAt that point , with the laptop still not functioning, Dell told me that they would not fix the issueThey would not clearly say this - although I asked them multiple times to clearly answer that question - but they did tell me many things that they would do but which were not related to fixng the problemIncredibly frustrating and a complete abuse of me as a customerHonestly my experience feels like fraud more than anything - hardly what I would expect from any customer company transactionMy first computer was a Dell back when Dell was first starting / when they were known for being a leaderI will never purchase another Dell after this experience and I wish to inform others about the low quality of the pr
I ordered preorder gamesusing a $gift card First game was damage in shipping, but Dell refused to exchange in timely fashion or refund
I ordered the games in September Using $Dell gift card for part of the payment Fedex delivered the first game on 10/20, but the game was damaged in shipping It was shipped unprotected in an envelop, and the disk was damaged I refused the shipping and gave the package back to Fedex driver I called Dell to get replacement, but was told the game would not arrive until after 7-business days The only reason I paid $for this game was because of the "pre-release" before 10/ After 10/21, I could buy it from any store locally for half the price Dell also told me that they would not refund me, because the gift card already expired A week later, on 10/27, Dell call me and told me that they could not process the replacement for the damaged game, because part of the order is for another game that is not going to release until
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I purchased an XPS laptop last March and the warranty is still in effectI sent it to Dell for repairs on April 10th and it still has not been returned to me because the Repair Center sent it to my home address even after I specifically called and emailed to request that it be shipped to my work address b/c it requires a signature upon delivery
The laptop broke after I installed a new BIOS update for the XPS After I updated the BIOS, all network capabilities - wireless and ethernet - stopped workingThen I could not boot into Windows, I could not run the recovery programs, I could not boot even when I created a separate USB with Windows to boot intoAbsolutely nothing workedThen the screen stopped workingI called technical support and after being on hold three times I spoke with someone who arranged to have a box sent to me to ship my laptop to the repair center
The box they sent me did not get delivered to me - I gave them my work address (which has wor
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
11/25/- I purchased an XBOX ONE Bundle with *** *** *** over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from *** *** as "second notice" to verify Dell Purchase ID: *** the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
I purchased a dell product May 2016, on May my product malfunctionedSo I call dell to complain and they send me a box to send back my computerA few days later they call to tell me I need to pay them $to fix a hinge so I disagree and for 3hrs im on the phone with different individuals as they keep passing me on to other peopleThey finally agrre to fix it free of charge given its been less than days since I bought the productIt has now been over a month and was told it would take at least another month to fixSo at this point I have requested my money back of the amount of a little under $which is what I paid for it and once again I am getting the run around with no answer
I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request (***) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product
Service Tag: ***
Service Request Number: ***
Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
To Whom It May Concern:
My name is *** ***, and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company (***)I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!!
Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
I ordered a PC f
* Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem
------ Please do not remove your unique tracking number! ------
computer tag number ***
computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I purchased a Dell computer directly from Dell on 11/21/2015, with a one year warrantyI started having problems with it and it was returned 5/24/to replace the "motherboard"I received it back on 6/6/I initiated another tech support call on 10/21/because it was having the same sort of problemsThis must have been resolved over the telephoneIt continually acts up so I initiated another call this past week and was first told it was a software problem $plus to repairI escalated my complaint and was told to call tech support againThis time I'm told that it's the motherboard again only this time it's a different pieceI explained that the motherboard had been replaced but was informed that they put in a refurbished motherboard with only a day warrantyI spoke to a supervisor who was talking to "corporate" Dell and all I got from him was $plus and that I should have purchased the extended warrantyEnd of discussionThey have documented my calls and pr
Dell laptop was defective from startI was having issues with the curser moving irraticly from the startIt got worse as time went on and I could no longer ignore itIn June I called tech support and they remotely trouble shot the system and found errors that they had to send the unit into the depot for repairAt that time they replaced the motherboard lcd display and touchpadIn August the curser started to act irraticly again so I got tech support to remotely troubleshoot the system again and again errors were found requiring the system to be sent to the depotDuring this time I was concerned about the warranty getting close to expiration and the longevity of the repairs so I asked about the warranty on the repairsI was told that it was only for the period that the laptop was warrantied for , but during the conversation with the service person she told me that the policy was if hardware items were replaced then the laptop could be replacedI inquired further an
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
I ordered a graphics card from Dell.com using DFS financing on June 3rd,
When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th,
I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this
The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July
After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item
I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
I purchased a Dell laptop as a gift.The computer was not functional from the start / long delays happened between any actionFor example login, typing characters, opening programsI worked with Dell technicians on completely ineffective troubleshooting for at least hoursAt that point , with the laptop still not functioning, Dell told me that they would not fix the issueThey would not clearly say this - although I asked them multiple times to clearly answer that question - but they did tell me many things that they would do but which were not related to fixng the problemIncredibly frustrating and a complete abuse of me as a customerHonestly my experience feels like fraud more than anything - hardly what I would expect from any customer company transactionMy first computer was a Dell back when Dell was first starting / when they were known for being a leaderI will never purchase another Dell after this experience and I wish to inform others about the low quality of the pr
In March I requested they stop sending me junk mail They said they would but I still get junk mail from them
I ordered preorder gamesusing a $gift card First game was damage in shipping, but Dell refused to exchange in timely fashion or refund
I ordered the games in September Using $Dell gift card for part of the payment Fedex delivered the first game on 10/20, but the game was damaged in shipping It was shipped unprotected in an envelop, and the disk was damaged I refused the shipping and gave the package back to Fedex driver I called Dell to get replacement, but was told the game would not arrive until after 7-business days The only reason I paid $for this game was because of the "pre-release" before 10/ After 10/21, I could buy it from any store locally for half the price Dell also told me that they would not refund me, because the gift card already expired A week later, on 10/27, Dell call me and told me that they could not process the replacement for the damaged game, because part of the order is for another game that is not going to release until
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I purchased an XPS laptop last March and the warranty is still in effectI sent it to Dell for repairs on April 10th and it still has not been returned to me because the Repair Center sent it to my home address even after I specifically called and emailed to request that it be shipped to my work address b/c it requires a signature upon delivery
The laptop broke after I installed a new BIOS update for the XPS After I updated the BIOS, all network capabilities - wireless and ethernet - stopped workingThen I could not boot into Windows, I could not run the recovery programs, I could not boot even when I created a separate USB with Windows to boot intoAbsolutely nothing workedThen the screen stopped workingI called technical support and after being on hold three times I spoke with someone who arranged to have a box sent to me to ship my laptop to the repair center
The box they sent me did not get delivered to me - I gave them my work address (which has wor
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
11/25/- I purchased an XBOX ONE Bundle with *** *** *** over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from *** *** as "second notice" to verify Dell Purchase ID: *** the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
I purchased a dell product May 2016, on May my product malfunctionedSo I call dell to complain and they send me a box to send back my computerA few days later they call to tell me I need to pay them $to fix a hinge so I disagree and for 3hrs im on the phone with different individuals as they keep passing me on to other peopleThey finally agrre to fix it free of charge given its been less than days since I bought the productIt has now been over a month and was told it would take at least another month to fixSo at this point I have requested my money back of the amount of a little under $which is what I paid for it and once again I am getting the run around with no answer