I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag ***) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - *** which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective
After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou
I purchased an extended Warranty for $on my Laptop back in 9/
Two months later I started receiving emails and phone calls that the Premium Warranty Deptwas closing down and I was eligible for a complete refund
So I called Dell and cancelled the policy and was told I would receive my refund back to the card used for the purchase, then I called my bank and filed a dispute and they issued the instant refund of $I forgot about it till my bank charged the *** again in January B of A claims that Dell provided legit papers showing coverageSo I filed a dispute again, in March 23, 2018, B of A says they again received legit paperwork from DellSo I called Dell, after numerous transfers, I finally reached the correct Warranty dept, who assured me I would receive my complete refund in -business days then after two weeks, I still did not have my refund, I contacted Dell again, then they told me I would receive a prorated refund of $They have owed a refun
I bought a alienware laptop from dell in the middle of February and they took money out of my account, which is completely and I was okay at this point Then a few days later all the money shows back up in my account as if I had never purchases itI called dell and asked about my order and they said they cancelled itSo I said okay to easy I just went and bought another laptop from the storeAbout a week after I bought the laptop from the store I look at my bank account and its -or so dollars because dell took out the dollars againWell now im like what is going on and sure enough that monday I receives the laptop they said they cancelled an order forI called them up and they say I have to send it back and days after I send it back ill get my money backTheres like insuffecient funds fees in my account im going to miss a months worth of pay to be in the positive again But why should I have to pay the price and not be able to eat or pay bills because dell
Purchased laptop from dell in July 2017, for close to $1,Hadn’t started using it regularly or xs per week until the end of OctoberAfter using it several times it had automatically shut down without reasonThen finally on 12/8, it had shut down and I was unable to restart itThe charger light was on but the power was not reaching the laptopI called in and was told that since my computer is more than days old it would need to be servicedInitially I was told that I would have to mail it out in which it would take minimally 12-business days if they have the parts neededI explained that this is excessive and this laptop is practically newI’ve never taken it anywhere and only started using it less than months agoI need this laptop in order to complete coursework and I cannot complete my course if I cannot use it for more than daysThey said they would send a technician after discussing for nearly an hour but if the technician could not fix, I’d have to send o
I checked my warranty status on dells website and it said Feb 5th but when I called the technical support they told me it is expiredI have attached a screenshot of the warranty statusThis complaint was filed before the warranty expired
On 1/3/i placed Dell Purchase ID *** online via Dell's website I had questions regarding the order so I contacted Dell via Chat and spoke with agent *** I asked him if my configuration has liquid cooling:
01/04/07:41:43AM Agent (***): "The desktop is liquid cooled which you have purchased"
01/04/07:48:31AM *** ***: "The details did not say this configuration was liquid cooled so that is awesome that it is."
01/04/07:49:26AM Agent (***): "It is liquid cooled by default"
Based on this chat conversation, I was satisfied I would receive my ideal computer My other intention was to upgrade the RAM, which I could do myself
Within a few days, Dell ran a sale that offered percent off all desktops I contacted Dell again via Chat and was told they could honor the price There was an email sent to me that I did not receive that wanted the URL of the website After trying to explain it wasn't
I recently bought a computer that is supposed to be one of the fastest on the marketWhen I received it I noticed that the mouse icon constantly froze up and so did the screenI call dell support an was prompt to basically wipe the entire computer and try it againThis did not workI was happy to know that they would send me another computer outI received that computer and noticed the same problem with that oneLagging/freezing mouse icon and screenI recently filled out a form in which it took my twenty five minutes to just put the addressWhen I called dell back I was told that all they could do is the same thing that they did before on this oneI asked for a refund and she told me that she just wanted to set a standard before talking to the return department that its been over the days allotted for the refundI told her that I just received the computer (second one)She said that the days is based off the original invoiceIt took a week for the first one to arriv
My wife purchased a Dell Computer service tag # *** for me on 1/31/from Dell online, order# ***The computer arrived in first week of February
Since then I have had the following issues:
February 8, 2018, called tech support who identified/fixed issues
SR# ***
March 9, called tech support to identify/fix software & hardware issues
SR ***
August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# ***
August 8, received alert from Dell Support Assist software “Error 2000-0511”,
Validation ***, “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with *** ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I purchased a Dell Inspiron i5558-5717SLV Signature Edition Laptop last DecemberAbout a week ago the hinge of the laptop broke, which causes the screen to bend when opening and closingThe laptop was never dropped or handled in a manner that would cause damage by the userIt was simply opened and closed like a laptop is intended toI now have to resort in leaving the laptop open at all timesThe laptop is still under the year manufacturers warranty
On November 13, 2016, I called Dell customer support to setup a warranty repairThe tech support agent, ***, began the process and said I will be receiving a shipping label to send the laptop offAbout half an hour after hanging up with the agent I received an email stating that this particular issue wasn't covered and the ticket was canceled
I went online to find if anyone else was having this issue and found literally dozens of forums with people complainingAll these consumers are complaining that Dell is not tak
This complaint is in regards to the Dell Computer Company, Incwhose main office is * *** *** *** *** *** ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
TerribleI have purchased an Alienware on 1/19/16, and after waiting almost weeks I finally received itBut it was DEFECTIVENow this product was supposed to have gone through rigorous testing as it is a custom built laptopBut somehow I managed to have a defective motherboard and I promptly returned itweeks later I get a phone call from a Dell technician about how he is on his way to my house to repair my laptopApparently Dell never told their technician that I had returned the productI received confirmation that Dell received the product on 2/26/It has now been over a month and I still haven't received my refund, even after numerous attempts to contact DellI then gave it a second tryI tried to order another, better laptop, but after days I received an email, after business hours, stating that they cancelled my order, with no resoning whyThis company is very unprofessional with they way they do business and treat their customersfailed attempts at purchasing a nearly $2,laptop, apparently they don't want my business and have taken the time to make it very clearDon't do business with this company unless you want to be overcharged, ignored when it comes to refunds, treated like your business is worthless to them
I tried to consolidate my (no expiration) dell gift cards
gift cards, each $to a single card ending 0933, which I check the balance before consolidation
FSR ID is ***
Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid"
I tried to call back and the customer service did nothing but sending me product quotation
I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $
Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April
It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display
I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
I ordered a Dell Inspiron Series, order # *** FedEx listed the package as having been delivered on 6/24/at 1:17pmNo attempt was made to call my phone, knock on our door, or ring the buzzerMy wife checked the front door at 1:and no package was thereEither FedEx delivered the package to the wrong place, or the delivery man made an incredibly stupid decision to leave the $package (obviously a computer-shaped package from a computer company) on the sidewalkEither way, I did not receive the package
Dell told me I have to file a police report, even though I do not know if the package was stolenWhen I asked "so I'm filing a police report," a customer service rep said "Yes." On top of that, I cannot get a refund until 15-days until after my request is processed, which takes 24-hours after I get a police reportThis means I'm either waiting very long to get a replacement computer when I need it for work much earlier, or I have to pay off my c
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again
I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
I purchase a Sony 65" XBR65X850C 4K TV on January 20th with my Dell Preferred Account (Dell Credit) and returned it cause it was defectiveOn February 1st I initiated the return process with Dell and it was approvedThe Return Delivery was provided by a third party company called Pilot Freight servicesThe TV was sent and received by Dell on February 16th and they told that from that date it was going to take like days to get the refund backAs of today I still haven't got my refund backI have contacted Dell like more than times and nobody can give me an answerOn the last communications I had with Dell, they said that it was processed and it was on the Dell Financial DepartmentBut since then it's been more than month and I called Dell Financial Services on May 23rd to check the status and they told me it was going to take another billing period to get my refund backThey keep saying that over and over and don't give my the refund back to my Dell Preferred accoun
I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag ***) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - *** which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective
After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou
I purchased an extended Warranty for $on my Laptop back in 9/
Two months later I started receiving emails and phone calls that the Premium Warranty Deptwas closing down and I was eligible for a complete refund
So I called Dell and cancelled the policy and was told I would receive my refund back to the card used for the purchase, then I called my bank and filed a dispute and they issued the instant refund of $I forgot about it till my bank charged the *** again in January B of A claims that Dell provided legit papers showing coverageSo I filed a dispute again, in March 23, 2018, B of A says they again received legit paperwork from DellSo I called Dell, after numerous transfers, I finally reached the correct Warranty dept, who assured me I would receive my complete refund in -business days then after two weeks, I still did not have my refund, I contacted Dell again, then they told me I would receive a prorated refund of $They have owed a refun
I bought a alienware laptop from dell in the middle of February and they took money out of my account, which is completely and I was okay at this point Then a few days later all the money shows back up in my account as if I had never purchases itI called dell and asked about my order and they said they cancelled itSo I said okay to easy I just went and bought another laptop from the storeAbout a week after I bought the laptop from the store I look at my bank account and its -or so dollars because dell took out the dollars againWell now im like what is going on and sure enough that monday I receives the laptop they said they cancelled an order forI called them up and they say I have to send it back and days after I send it back ill get my money backTheres like insuffecient funds fees in my account im going to miss a months worth of pay to be in the positive again But why should I have to pay the price and not be able to eat or pay bills because dell
Purchased laptop from dell in July 2017, for close to $1,Hadn’t started using it regularly or xs per week until the end of OctoberAfter using it several times it had automatically shut down without reasonThen finally on 12/8, it had shut down and I was unable to restart itThe charger light was on but the power was not reaching the laptopI called in and was told that since my computer is more than days old it would need to be servicedInitially I was told that I would have to mail it out in which it would take minimally 12-business days if they have the parts neededI explained that this is excessive and this laptop is practically newI’ve never taken it anywhere and only started using it less than months agoI need this laptop in order to complete coursework and I cannot complete my course if I cannot use it for more than daysThey said they would send a technician after discussing for nearly an hour but if the technician could not fix, I’d have to send o
I checked my warranty status on dells website and it said Feb 5th but when I called the technical support they told me it is expiredI have attached a screenshot of the warranty statusThis complaint was filed before the warranty expired
On 1/3/i placed Dell Purchase ID *** online via Dell's website I had questions regarding the order so I contacted Dell via Chat and spoke with agent *** I asked him if my configuration has liquid cooling:
01/04/07:41:43AM Agent (***): "The desktop is liquid cooled which you have purchased"
01/04/07:48:31AM *** ***: "The details did not say this configuration was liquid cooled so that is awesome that it is."
01/04/07:49:26AM Agent (***): "It is liquid cooled by default"
Based on this chat conversation, I was satisfied I would receive my ideal computer My other intention was to upgrade the RAM, which I could do myself
Within a few days, Dell ran a sale that offered percent off all desktops I contacted Dell again via Chat and was told they could honor the price There was an email sent to me that I did not receive that wanted the URL of the website After trying to explain it wasn't
I recently bought a computer that is supposed to be one of the fastest on the marketWhen I received it I noticed that the mouse icon constantly froze up and so did the screenI call dell support an was prompt to basically wipe the entire computer and try it againThis did not workI was happy to know that they would send me another computer outI received that computer and noticed the same problem with that oneLagging/freezing mouse icon and screenI recently filled out a form in which it took my twenty five minutes to just put the addressWhen I called dell back I was told that all they could do is the same thing that they did before on this oneI asked for a refund and she told me that she just wanted to set a standard before talking to the return department that its been over the days allotted for the refundI told her that I just received the computer (second one)She said that the days is based off the original invoiceIt took a week for the first one to arriv
My wife purchased a Dell Computer service tag # *** for me on 1/31/from Dell online, order# ***The computer arrived in first week of February
Since then I have had the following issues:
February 8, 2018, called tech support who identified/fixed issues
SR# ***
March 9, called tech support to identify/fix software & hardware issues
SR ***
August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# ***
August 8, received alert from Dell Support Assist software “Error 2000-0511”,
Validation ***, “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with *** ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I purchased a Dell Inspiron i5558-5717SLV Signature Edition Laptop last DecemberAbout a week ago the hinge of the laptop broke, which causes the screen to bend when opening and closingThe laptop was never dropped or handled in a manner that would cause damage by the userIt was simply opened and closed like a laptop is intended toI now have to resort in leaving the laptop open at all timesThe laptop is still under the year manufacturers warranty
On November 13, 2016, I called Dell customer support to setup a warranty repairThe tech support agent, ***, began the process and said I will be receiving a shipping label to send the laptop offAbout half an hour after hanging up with the agent I received an email stating that this particular issue wasn't covered and the ticket was canceled
I went online to find if anyone else was having this issue and found literally dozens of forums with people complainingAll these consumers are complaining that Dell is not tak
This complaint is in regards to the Dell Computer Company, Incwhose main office is * *** *** *** *** *** ***I purchased a new Dell desktop XPS online on July 26, It came with a one year warranty that included online help & in home repairsFrom the first day I got it every now and then it would boot up to a black screen and stop, not loading into WindowsThis was a minor annoyance and by pressing to power button it would turn off, then pressing it again, the Windows operating system would loadI called Dell and a technician (tech #1) very difficult to understand said to run the hardware diagnostics that came with the computerThis showed no problemsHe could not fix the problem and since it was a minor annoyance I let it go until it got worse in March, During March, I contacted Dell support by email knowing from past experience of problems understanding the techs there in a foreign country and was given a number of steps by email to complete
TerribleI have purchased an Alienware on 1/19/16, and after waiting almost weeks I finally received itBut it was DEFECTIVENow this product was supposed to have gone through rigorous testing as it is a custom built laptopBut somehow I managed to have a defective motherboard and I promptly returned itweeks later I get a phone call from a Dell technician about how he is on his way to my house to repair my laptopApparently Dell never told their technician that I had returned the productI received confirmation that Dell received the product on 2/26/It has now been over a month and I still haven't received my refund, even after numerous attempts to contact DellI then gave it a second tryI tried to order another, better laptop, but after days I received an email, after business hours, stating that they cancelled my order, with no resoning whyThis company is very unprofessional with they way they do business and treat their customersfailed attempts at purchasing a nearly $2,laptop, apparently they don't want my business and have taken the time to make it very clearDon't do business with this company unless you want to be overcharged, ignored when it comes to refunds, treated like your business is worthless to them
I tried to consolidate my (no expiration) dell gift cards
gift cards, each $to a single card ending 0933, which I check the balance before consolidation
FSR ID is ***
Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid"
I tried to call back and the customer service did nothing but sending me product quotation
I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $
Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April
It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display
I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
I ordered a Dell Inspiron Series, order # *** FedEx listed the package as having been delivered on 6/24/at 1:17pmNo attempt was made to call my phone, knock on our door, or ring the buzzerMy wife checked the front door at 1:and no package was thereEither FedEx delivered the package to the wrong place, or the delivery man made an incredibly stupid decision to leave the $package (obviously a computer-shaped package from a computer company) on the sidewalkEither way, I did not receive the package
Dell told me I have to file a police report, even though I do not know if the package was stolenWhen I asked "so I'm filing a police report," a customer service rep said "Yes." On top of that, I cannot get a refund until 15-days until after my request is processed, which takes 24-hours after I get a police reportThis means I'm either waiting very long to get a replacement computer when I need it for work much earlier, or I have to pay off my c
I called the customer service about two weeks ago about my laptop not workingMy laptop was out of warranty, and I was told that to fix it, they'll have to replace the motherboard and it will cost $When I asked how soon it can be done, they said they did not have the parts available with them at the momentSo, they'll place an order for itThe technician who did so then said that because the product was not readily available, they will not charge any fee for the repairThe technician then said that I should get in touch with them again in two weeks for next steps (as that's when the part would be made available)I agreed, but also asked what if the next technician is not aware of the fee waiverHe said that he is mentioning it with my problem, and that the fee waiver will come up in the system when my issue is pulled out again
I did as I was toldI called two weeks later (that being today)The product was availableBut there was no mention of the fee waiverThe new t
My dell keybored was replaced times and it still doesnt work as planned I did close the case once
I purchase a Sony 65" XBR65X850C 4K TV on January 20th with my Dell Preferred Account (Dell Credit) and returned it cause it was defectiveOn February 1st I initiated the return process with Dell and it was approvedThe Return Delivery was provided by a third party company called Pilot Freight servicesThe TV was sent and received by Dell on February 16th and they told that from that date it was going to take like days to get the refund backAs of today I still haven't got my refund backI have contacted Dell like more than times and nobody can give me an answerOn the last communications I had with Dell, they said that it was processed and it was on the Dell Financial DepartmentBut since then it's been more than month and I called Dell Financial Services on May 23rd to check the status and they told me it was going to take another billing period to get my refund backThey keep saying that over and over and don't give my the refund back to my Dell Preferred accoun