I got a Dell computer year ago last monthIt has a premium year warranty & I have had problems with it since the beginning, but the last issue was last month, my computer just crashedI spent an entire month talking to different so called techs, each one did something different, they sent a tech out to replace the hard drive for the second time, that didn't work, then they had me go to the library to download something that was suppose to fix it, but when I got to the library they said they couldn't do it because the library computers were MacsNext step they had me send the computer to a "depot" so their tech could work on itIt took weeks & it was sent back to me on Oct Today Nov 17th the computer crashed again I did call tech support against my better judgement & they did fix the problemI honestly don't think they did what they said they did at this depotBut my complaint is I have repeatedly ask for it to be replaced since it is still under warranty, bu
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number ***I did a online chat with Dell Representative *** *** to confirm if the item has been received*** said the item was not delivered and clearly it contradicts what UPS said*** was not cooperative and I asked for supervisor to assist me*** did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
WorstWorstWorst customer service
If you buy a computer and have regular warranty service, good luckAll of their customer service is routed through somewhere in India and they could give two flips about anything you need
I've been given attitude, charged a service fee for just talking to someone, hung up on and been routed purposely in a circle so that I would hang up out of frustration
There was one issue where I was lucky enough to have an agent in the Philipines who had to stay on the phone with me to call the jerks in Dell's India technical support team to get a refund on a serviceHe had to literally hand hold me through the experience to get it escalated to a managerWhen I tried to do it myself I got hung up on
AwfulWhen I had an Apple computer, I knew that the customer service was in the US and probably in Cupertino, CAI could at least have a familiar conversation
It put a very sour taste in my mouthI upgraded to Premier Plus Coverage with Dell but after my initial experience I wonder aloud what the value of such a premium really means
If I could I would probably buy an apple again
PS:
This is my first PC in a decadeI had read about their XPSWonderful CPUTerrible service standing behind it
PS2:
I'm not some hateful right wing nutI'm super liberalThe experience has made me hate Indian based customer service
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars)
from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
I have laptop for work which was purchased with a year service and support contract This laptop was purchased in July In December I began to have issues with the laptop HDMI portI officially started a service request with Dell December 27, At first they were helpWhen he left I let my service representative know and they said they would have someone out the next day with a new motherboard and keyboard
This is when the more concerning issues began to occurI informed my service representative that if they could not have a technician out the next day in the morning then to reschedule me for the following Friday since I was leaving the countryNo response from them or the representative subbing in for themThis is the second time I told my service representative the dates I would be out of the country and not to send techniciansWell I received an automated call that afternoon saying they would not make it to my house that day (fine since I was already hea
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working
This relates to Dell Order # *** Service Req # *** and Incident # *** In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $
fedex tracking ***
thank you,
***
I received a return authorization on July for a defective televisonThere were parts sticking out of the tvThe return authorization number is ***The tv was received by Dell on Dell on July The UP S tracking number is ***I have sent several emails starting August asking for my refundI spoke to someone on August who send a refund would be processedI was told the original refund had been cancelled with no explanationAn agent today told me she was sending a new request through email with no explanation concerning the original request
I have had numerous issues with the Dell Inspiron laptop I purchased for schoolI have sent it in once before for an unrelated issue and it was covered due to it being a manufacture defectThe computer crashed while installing a new windows update that I did not want/authorizeI had heard many other complaints online about this happening to other people with their computers crashing as wellI tried calling dell who told me my warranty had expired; it has only been years, I had the first issue within the first months and that took a very long amount of time to resolve and they were not very kind or friendly about itI have had other issues in the past and tried to get some sort of help from Dell or non Dell places because of how awful the customer service and how long it takes for them to fix the computerI called again and spent a total of hours trying to find someway to help this issueThe dell employee says nothing can be done unless I pay Dell another dollars to fix
I bought my first XPS on June 20thI waited business days to receive computerI called Dell to set up wireless printer and WiFiComputer worked for one week before crashingCalled Tech support, Dell replaced XPS with a new computer after waiting an additional daysThe second XPS computer crashed within three daysCalled Dell tech support, nothing they could doTherefore Dell called a Dell Tech support technician to replace the hard drive of the computerWaited four more days for technician to come to my house to replace hard driveTechnician replaced hard drive, but it didn't fix the computerThe technician called Dell on 7/2/9/and Dell stated they would send out a third replacement of the XPS The Technician talked with ***Case # *** dispatch # ***
On Sat 8/ 6/I decided why risk having my fourth XPS computer crashI should buy a different model of Dell computerI called Dell and discussed buying a different kind of computer t
Dell Service tag *** purchased in has faulty front I/O panelComputer is under warranty until 11/We called six times last night and times todayIn each instance, we were transferred to call centers in India or Manila, PhilippinesTwo Indian call center employees hung up on us when we asked to speak with a supervisor, and a supervisor reached on the 4th call refused to identify himself or to discuss the warranty issueHe was exceedingly rude and refused to resolve the issueSupervisor in Manila call center reached only after attempts said computer was not under warranty and refused to resolve situationHe transferred our call to the Tech Support call center in IndiaToday I made calls, three of which were routed to India and two to PhilippinesAfter supervisor in Manila asked for service tag number, he told me the computer was under warranty and had home service calls availableHe explained that he would need to run "diagnostics" on the computer before auth
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective
We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I frequently purchase from Dell, and they are deceitful in the invoicing, and they do not charge you the actual price they advertised or what was in your online shopping cart They recently had a sale on XPS laptops for 10% off, and were offering year free off a year ProPlus extended warranty I was working with a rep in a chat room on 02/04/who was assisting me with the online shopping cart I placed an order for one15" XPS laptop with 32GB memory, 1TB Solid State Drive, and a year ProPlus Extended Warranty including accidental damage The subtotal before tax came to $which was correct, and the order number was *** I then ordered more identical laptops under another order #*** (same features and warranty exactly and within minutes of the other order), and the subtotal came to $which is not correct and not what was displayed when I placed the order, and not what the rep I was chatting with told me The total should simply be $3031.19*
I ordered a Dell laptop on 2/11/under purchase id# *** for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I have requested returns in the last month from Dell
As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns
For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated:
"We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell."
I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: *** and Order Number: *** The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is *** I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_*** *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
I got a Dell computer year ago last monthIt has a premium year warranty & I have had problems with it since the beginning, but the last issue was last month, my computer just crashedI spent an entire month talking to different so called techs, each one did something different, they sent a tech out to replace the hard drive for the second time, that didn't work, then they had me go to the library to download something that was suppose to fix it, but when I got to the library they said they couldn't do it because the library computers were MacsNext step they had me send the computer to a "depot" so their tech could work on itIt took weeks & it was sent back to me on Oct Today Nov 17th the computer crashed again I did call tech support against my better judgement & they did fix the problemI honestly don't think they did what they said they did at this depotBut my complaint is I have repeatedly ask for it to be replaced since it is still under warranty, bu
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number ***I did a online chat with Dell Representative *** *** to confirm if the item has been received*** said the item was not delivered and clearly it contradicts what UPS said*** was not cooperative and I asked for supervisor to assist me*** did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
WorstWorstWorst customer service
If you buy a computer and have regular warranty service, good luckAll of their customer service is routed through somewhere in India and they could give two flips about anything you need
I've been given attitude, charged a service fee for just talking to someone, hung up on and been routed purposely in a circle so that I would hang up out of frustration
There was one issue where I was lucky enough to have an agent in the Philipines who had to stay on the phone with me to call the jerks in Dell's India technical support team to get a refund on a serviceHe had to literally hand hold me through the experience to get it escalated to a managerWhen I tried to do it myself I got hung up on
AwfulWhen I had an Apple computer, I knew that the customer service was in the US and probably in Cupertino, CAI could at least have a familiar conversation
It put a very sour taste in my mouthI upgraded to Premier Plus Coverage with Dell but after my initial experience I wonder aloud what the value of such a premium really means
If I could I would probably buy an apple again
PS:
This is my first PC in a decadeI had read about their XPSWonderful CPUTerrible service standing behind it
PS2:
I'm not some hateful right wing nutI'm super liberalThe experience has made me hate Indian based customer service
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars)
from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
I have laptop for work which was purchased with a year service and support contract This laptop was purchased in July In December I began to have issues with the laptop HDMI portI officially started a service request with Dell December 27, At first they were helpWhen he left I let my service representative know and they said they would have someone out the next day with a new motherboard and keyboard
This is when the more concerning issues began to occurI informed my service representative that if they could not have a technician out the next day in the morning then to reschedule me for the following Friday since I was leaving the countryNo response from them or the representative subbing in for themThis is the second time I told my service representative the dates I would be out of the country and not to send techniciansWell I received an automated call that afternoon saying they would not make it to my house that day (fine since I was already hea
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working
This relates to Dell Order # *** Service Req # *** and Incident # *** In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $
fedex tracking ***
thank you,
***
I received a return authorization on July for a defective televisonThere were parts sticking out of the tvThe return authorization number is ***The tv was received by Dell on Dell on July The UP S tracking number is ***I have sent several emails starting August asking for my refundI spoke to someone on August who send a refund would be processedI was told the original refund had been cancelled with no explanationAn agent today told me she was sending a new request through email with no explanation concerning the original request
I have had numerous issues with the Dell Inspiron laptop I purchased for schoolI have sent it in once before for an unrelated issue and it was covered due to it being a manufacture defectThe computer crashed while installing a new windows update that I did not want/authorizeI had heard many other complaints online about this happening to other people with their computers crashing as wellI tried calling dell who told me my warranty had expired; it has only been years, I had the first issue within the first months and that took a very long amount of time to resolve and they were not very kind or friendly about itI have had other issues in the past and tried to get some sort of help from Dell or non Dell places because of how awful the customer service and how long it takes for them to fix the computerI called again and spent a total of hours trying to find someway to help this issueThe dell employee says nothing can be done unless I pay Dell another dollars to fix
I bought my first XPS on June 20thI waited business days to receive computerI called Dell to set up wireless printer and WiFiComputer worked for one week before crashingCalled Tech support, Dell replaced XPS with a new computer after waiting an additional daysThe second XPS computer crashed within three daysCalled Dell tech support, nothing they could doTherefore Dell called a Dell Tech support technician to replace the hard drive of the computerWaited four more days for technician to come to my house to replace hard driveTechnician replaced hard drive, but it didn't fix the computerThe technician called Dell on 7/2/9/and Dell stated they would send out a third replacement of the XPS The Technician talked with ***Case # *** dispatch # ***
On Sat 8/ 6/I decided why risk having my fourth XPS computer crashI should buy a different model of Dell computerI called Dell and discussed buying a different kind of computer t
Dell Service tag *** purchased in has faulty front I/O panelComputer is under warranty until 11/We called six times last night and times todayIn each instance, we were transferred to call centers in India or Manila, PhilippinesTwo Indian call center employees hung up on us when we asked to speak with a supervisor, and a supervisor reached on the 4th call refused to identify himself or to discuss the warranty issueHe was exceedingly rude and refused to resolve the issueSupervisor in Manila call center reached only after attempts said computer was not under warranty and refused to resolve situationHe transferred our call to the Tech Support call center in IndiaToday I made calls, three of which were routed to India and two to PhilippinesAfter supervisor in Manila asked for service tag number, he told me the computer was under warranty and had home service calls availableHe explained that he would need to run "diagnostics" on the computer before auth
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective
We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I frequently purchase from Dell, and they are deceitful in the invoicing, and they do not charge you the actual price they advertised or what was in your online shopping cart They recently had a sale on XPS laptops for 10% off, and were offering year free off a year ProPlus extended warranty I was working with a rep in a chat room on 02/04/who was assisting me with the online shopping cart I placed an order for one15" XPS laptop with 32GB memory, 1TB Solid State Drive, and a year ProPlus Extended Warranty including accidental damage The subtotal before tax came to $which was correct, and the order number was *** I then ordered more identical laptops under another order #*** (same features and warranty exactly and within minutes of the other order), and the subtotal came to $which is not correct and not what was displayed when I placed the order, and not what the rep I was chatting with told me The total should simply be $3031.19*
I ordered a Dell laptop on 2/11/under purchase id# *** for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I have requested returns in the last month from Dell
As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns
For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated:
"We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell."
I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: *** and Order Number: *** The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is *** I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_*** *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav