Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on
Primary small business computer We were assured by them that through expedited mail and internal process
they would have it back and working within less than a week
They were (I have extensive documentation about escalations filed which were later denied)unresponsive
After them stating that it was lost, found and refurbished we finally received it back a month later
and it was still not working and still had body parts falling off
Asked for a full refundignored Filed for escalationIgnored
Filed again for escalation and got call back from initial person stating that he was just getting back
to us and there had been no escalations on the record
Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them)
Additionally, the b
Alienware has attempted to problem solve this PCI have spent hours on the phoneAn on-site tech has come to my houseThe computer has been sent to their repair facility and still isn't working properly
I have been trying to repair my Dell Venue tablet that I purchased in December of I have called Dell customer service many times to no availI have chatted with customer service to no availI have emailed them, also to no availMy cr is ***Order#***, service tag#***Thank you for any help*** ***
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $
when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it
I saved the conversation and doctored imagesi even have the link with my sceen shot
I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
Here is the whole summary:
1) I purchased a laptop at the end of from Microsoft
2) As I'm quite busy with other things, I really did not get time to check the laptop early
3) After I opened the box and started using it, there was kind of small cracking noise, did not know where it was coming from
4) Later I noticed it was coming from the hinge, either, the pin was not properly tightened or had manufacturing defect
5) I tried to call DELL many times after that, as I had multiple works and rarely got time to callWhen I got time on weekends and called Dell to report that usually there was long hold and call would drop or cancel
6) I don't remember exact time, but, may be 7/months ago, I got hold of someone on phone, and they said they needed to transfer the purchase to my name, because it was still on Microsoft's name, and the person said they will contact back after name was transferred
7) I gave all the information, and hoped to hear back
8) I never heard backC
I purchased a computer from Dell on Black FridayUpon receiving the laptop, I was very disappointed with its performanceI attempted for several days to file for a returnThe online return process would not work and every time I tried to phone for a return the business would hang up on meFinally, my wife was able to talk to a representative and file for a returnThe representative advised her she would receive an email with instructions No such email ever was sent and UPS never called to set a time for pickup as stated by the Dell representative
My son, who is away at school, updated the bios on his under warranty Dell laptop He then had a very specific problem that has been reported by other owners and has been acknowledged by Dell as a known problem:
***
Because his laptop was under warranty and he needed it for college, he returned it to Dell for repair Dell is refused to honor their warranty, stating that the problem was caused by water damage My son denied causing any water damage to the laptop, but ended up paying to get his laptop back because he desperately needed it for college
This was unfair for the following reasons:
The laptop was never exposed to water after purchase
The pictures provided by Dell show minor stains on non-electronics parts that would not have caused this problem
The problem is a very specific problem that exactly matches the problem this laptop
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more
I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help
My original service request information with DELL and m
I previously filed a compliant due to Dell illegally using my credit card information; a $computer was purchased without my authorizationAfter creating a compliant, I spoke with a *** ***, who in the end, while cordial, could not seem to be bothered with having patienceAfter a few days where I did not respond due to work commitments, Ms *** called the case closed and refused to respond to any more of my emails
I bought a Dell lap top XPS in Dec I was told by the sales rep I could add a Dell monitorIt was recommended I wait until I receive a Dell gift card in the amount of $that was based on the lap top sales priceI ordered a Dell monitor for this lap top and the amount was charged to my checking account debit / credit card and the Dell gift cardThe monitor is NOT compatible with the lap topI spoke and or emailed Dell sales, customer service, technical service, VP of Marketing, and Advanced Resolution TeamThis is a huge design flaw with the lap top that some, but not all the Dell staff know aboutThe monitor was returned to Dell on 3/14/Dell policy is days for a refundAs of today, Dell has not refunded my checking account or gift card
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer
product S/N ***, problem
when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer
the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
I ordered and paid for a Dell Inspirion Intel Core i3.30Ghz 4GB TB windows desktop but they substituted a Pentium N1.6Ghz instead of the Core i3.30ghzI have contacted their support people via email #***# and chat incident is *** & ***Get the run around on both We need the computer and cannot return to ***.com #*** or Dell# ***Even tried to request tech support to identify replacement parts for me to go buy, but was given no answers and just an 'not my job' attitude
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you?
His name is below
*** ***
Client Technical Support Specialist
Dell | ProSupport Chat
I have been playing the back and fourth game with this company for three monthsMy computer has not worked since I got it, I have sent it in twice and am still having the same problem of the computer not loading Tonight I asked to talk to a manager, after being told that I would have to send it in againThe managernamed *** (?) Who was grossly incompetentHe told me that the repair personal had good reasons not to fix my computer and said he was sure they tried their bestWhen I asked him if he just said that he replied noAnd told me I was lyingI asked to speak to a manager and was told I could not talk to anyone else
I've been a loyal customer of Dell's for almost and have bought many computers from themI just bought a new computer a few months ago and it had issues from day oneSince it's such a hassle to change computers, I just dealt with itNow it has gone completely haywire and doesn't work at allI have called dell support several time and tried to explain to them how I really need a COMPUTER THAT WORKS NOW!!! My son is getting married and I have the guest list and all kinds of stuff on it and I have many deadlines I need to meetI spent $of money I don't have for this computer and all they can tell me is send it to them and they fix it in 10-business days and proceeds to tell if it's my fault I'll have to pay for itLike I'm really gonna break this new computer just so I can send it off to get fixedI tried to tell them it has had many issue since day one but all they do is *** me off to the next guyI'm really getting tired of explaining the story over and over to peop
On April 27, 2016, I logged into my account to renew my Microsoft Office subscription through Dell, and was charged $to do so For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computerAfter several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $ As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolvedI was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-business days After waiting the appropriate amount of time, and sti
I recently purchased a computer for a non-profit from DellI informed the sales rep that I was purchasing it for the non-profit and that I should not be charged sales taxHe said not to worryI told him that repeatedly, and he kept saying not to worryAt the end, I was charged sales taxI again told him I was purchasing this for a non-profitAgain, he said not to worryHe stated that it was standard practice to charge the sales tax and then have it refundedAll I needed to do was e-mail him the 501(c)letter, and if I did not hear back from him within two hours, everything was okayI did that, and I did not hear back from him in two hours, so I assumed everything was okayBut now, two weeks later, I received my bill in the mail, and the sales tax is still on the billI called Dell and they confirmed the sales tax was on the billI am frustrated that I was lied toWorse, contacting Dell is a nightmareIt takes forever to get to speak to someoneI don't think the top exec
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on
Primary small business computer We were assured by them that through expedited mail and internal process
they would have it back and working within less than a week
They were (I have extensive documentation about escalations filed which were later denied)unresponsive
After them stating that it was lost, found and refurbished we finally received it back a month later
and it was still not working and still had body parts falling off
Asked for a full refundignored Filed for escalationIgnored
Filed again for escalation and got call back from initial person stating that he was just getting back
to us and there had been no escalations on the record
Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them)
Additionally, the b
Alienware has attempted to problem solve this PCI have spent hours on the phoneAn on-site tech has come to my houseThe computer has been sent to their repair facility and still isn't working properly
I have been trying to repair my Dell Venue tablet that I purchased in December of I have called Dell customer service many times to no availI have chatted with customer service to no availI have emailed them, also to no availMy c
r is ***Order#***, service tag#***Thank you for any help*** ***
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $
when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it
I saved the conversation and doctored imagesi even have the link with my sceen shot
I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
Here is the whole summary:
1) I purchased a laptop at the end of from Microsoft
2) As I'm quite busy with other things, I really did not get time to check the laptop early
3) After I opened the box and started using it, there was kind of small cracking noise, did not know where it was coming from
4) Later I noticed it was coming from the hinge, either, the pin was not properly tightened or had manufacturing defect
5) I tried to call DELL many times after that, as I had multiple works and rarely got time to callWhen I got time on weekends and called Dell to report that usually there was long hold and call would drop or cancel
6) I don't remember exact time, but, may be 7/months ago, I got hold of someone on phone, and they said they needed to transfer the purchase to my name, because it was still on Microsoft's name, and the person said they will contact back after name was transferred
7) I gave all the information, and hoped to hear back
8) I never heard backC
I purchased a computer from Dell on Black FridayUpon receiving the laptop, I was very disappointed with its performanceI attempted for several days to file for a returnThe online return process would not work and every time I tried to phone for a return the business would hang up on meFinally, my wife was able to talk to a representative and file for a returnThe representative advised her she would receive an email with instructions No such email ever was sent and UPS never called to set a time for pickup as stated by the Dell representative
My son, who is away at school, updated the bios on his under warranty Dell laptop He then had a very specific problem that has been reported by other owners and has been acknowledged by Dell as a known problem:
***
Because his laptop was under warranty and he needed it for college, he returned it to Dell for repair Dell is refused to honor their warranty, stating that the problem was caused by water damage My son denied causing any water damage to the laptop, but ended up paying to get his laptop back because he desperately needed it for college
This was unfair for the following reasons:
The laptop was never exposed to water after purchase
The pictures provided by Dell show minor stains on non-electronics parts that would not have caused this problem
The problem is a very specific problem that exactly matches the problem this laptop
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
My Dell laptop that was purchased and delivered April had issues with "NOT POWERING ON" in February I complained, opened a case wit h DELLIt took them weeks for Dell to respond when their website indicates 24-hours turnaroundEventually it was determined the computer motherboard had to be replaced and was replacedAgain in April the laptop started exhibiting the same "NOT POWERING ON" issuesIt was on April 22-When I tried to send an email to open the case again, DELL representative tells me my computer is not in warranty anymore, warranty expired on April 21, one day after the warranty expired At the least DELL should have had the basic courtesy to take care of my repeat issue because the board that was replaced should have been warranted for days or more
I am very unhappy with DELL serviceThey want me to pay money upfront now to get my laptop serviced on a time and materials basisPlease help
My original service request information with DELL and m
I previously filed a compliant due to Dell illegally using my credit card information; a $computer was purchased without my authorizationAfter creating a compliant, I spoke with a *** ***, who in the end, while cordial, could not seem to be bothered with having patienceAfter a few days where I did not respond due to work commitments, Ms *** called the case closed and refused to respond to any more of my emails
I bought a Dell lap top XPS in Dec I was told by the sales rep I could add a Dell monitorIt was recommended I wait until I receive a Dell gift card in the amount of $that was based on the lap top sales priceI ordered a Dell monitor for this lap top and the amount was charged to my checking account debit / credit card and the Dell gift cardThe monitor is NOT compatible with the lap topI spoke and or emailed Dell sales, customer service, technical service, VP of Marketing, and Advanced Resolution TeamThis is a huge design flaw with the lap top that some, but not all the Dell staff know aboutThe monitor was returned to Dell on 3/14/Dell policy is days for a refundAs of today, Dell has not refunded my checking account or gift card
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer
product S/N ***, problem
when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer
the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
I ordered and paid for a Dell Inspirion Intel Core i3.30Ghz 4GB TB windows desktop but they substituted a Pentium N1.6Ghz instead of the Core i3.30ghzI have contacted their support people via email #***# and chat incident is *** & ***Get the run around on both We need the computer and cannot return to ***.com #*** or Dell# ***Even tried to request tech support to identify replacement parts for me to go buy, but was given no answers and just an 'not my job' attitude
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you?
His name is below
*** ***
Client Technical Support Specialist
Dell | ProSupport Chat
I have been playing the back and fourth game with this company for three monthsMy computer has not worked since I got it, I have sent it in twice and am still having the same problem of the computer not loading Tonight I asked to talk to a manager, after being told that I would have to send it in againThe managernamed *** (?) Who was grossly incompetentHe told me that the repair personal had good reasons not to fix my computer and said he was sure they tried their bestWhen I asked him if he just said that he replied noAnd told me I was lyingI asked to speak to a manager and was told I could not talk to anyone else
I've been a loyal customer of Dell's for almost and have bought many computers from themI just bought a new computer a few months ago and it had issues from day oneSince it's such a hassle to change computers, I just dealt with itNow it has gone completely haywire and doesn't work at allI have called dell support several time and tried to explain to them how I really need a COMPUTER THAT WORKS NOW!!! My son is getting married and I have the guest list and all kinds of stuff on it and I have many deadlines I need to meetI spent $of money I don't have for this computer and all they can tell me is send it to them and they fix it in 10-business days and proceeds to tell if it's my fault I'll have to pay for itLike I'm really gonna break this new computer just so I can send it off to get fixedI tried to tell them it has had many issue since day one but all they do is *** me off to the next guyI'm really getting tired of explaining the story over and over to peop
On April 27, 2016, I logged into my account to renew my Microsoft Office subscription through Dell, and was charged $to do so For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computerAfter several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $ As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolvedI was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-business days After waiting the appropriate amount of time, and sti
I recently purchased a computer for a non-profit from DellI informed the sales rep that I was purchasing it for the non-profit and that I should not be charged sales taxHe said not to worryI told him that repeatedly, and he kept saying not to worryAt the end, I was charged sales taxI again told him I was purchasing this for a non-profitAgain, he said not to worryHe stated that it was standard practice to charge the sales tax and then have it refundedAll I needed to do was e-mail him the 501(c)letter, and if I did not hear back from him within two hours, everything was okayI did that, and I did not hear back from him in two hours, so I assumed everything was okayBut now, two weeks later, I received my bill in the mail, and the sales tax is still on the billI called Dell and they confirmed the sales tax was on the billI am frustrated that I was lied toWorse, contacting Dell is a nightmareIt takes forever to get to speak to someoneI don't think the top exec