I placed an order on dell web at 9FEB18, order#*** Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in
The computer has now broken down times in months
Enough is enough
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
I purchased a Dell tablet in November of The tablet had minor problems when I got it ,but it was a refurbished one so I figured it would have a few problemsIt has a one year warranty on itWell, in April of this year it started having problems charging so Dell asked that I send it to them to be fixed They kept it for days and when I finally got it back they had failed to fix the tablet so it would charge They then had a tech come to my house to fix itHe thought it was probably the cord and said to go buy a new charger for it or use one we hadI did that but it still would not charge correctlyI called Dell to voice my displeasure and they told me that they would send me a replacement tabletWhen I finally got the replacement it had the exact same problem as my original tablet and would hardly chargeNow I have two tablets that won't work properly and still I wait for someone to contact me to fix this problemNot really expecting anything good to be doneSo far
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line
I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
I sent a computer to Dell for repair It took weeks for FedEx to even deliver the machine to Dell, and there was allegedly some damage to the package along the way Dell is now claiming the machine cannot be repaired and that there is fire/smoke damage to the machine that I must have caused When I shipped the machine, there was no such damage I have documented this entire issue here, which might simplify things:
***
Dell is essentially calling me a liar, and I am anything but that I paid for a repair, and instead of a repair, the machine was damaged by FedEx or Dell or both, and Dell refuses to do anything about it Dell sent me the shipping container and paid for the shipping, so if anything happened during shipping, they need to resolve that with FedEx I was not a customer of FedEx in this transaction, only a customer of Dell
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground
Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of
Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour
I will never buy a Dell product again and will take my business where it is earned
I got a Dell computer year ago last monthIt has a premium year warranty & I have had problems with it since the beginning, but the last issue was last month, my computer just crashedI spent an entire month talking to different so called techs, each one did something different, they sent a tech out to replace the hard drive for the second time, that didn't work, then they had me go to the library to download something that was suppose to fix it, but when I got to the library they said they couldn't do it because the library computers were MacsNext step they had me send the computer to a "depot" so their tech could work on itIt took weeks & it was sent back to me on Oct Today Nov 17th the computer crashed again I did call tech support against my better judgement & they did fix the problemI honestly don't think they did what they said they did at this depotBut my complaint is I have repeatedly ask for it to be replaced since it is still under warranty, bu
We ordered a Dell All In One desktop computer from ***.com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to ***.com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I purchased Microsoft Office on my last laptop When I had to reinstall Windows, I lost this I called Windows They told me I needed a product key I do not have the key I asked a number of people at Dell, a number of times No one can help me I would like a product key so that I can use Office If you cannot get that key to me, then I would expect a $150+tax refund
I purchased a new lap top in March 2015, paying about $The laptop kept breaking, so then dell asked if I woud mind a replacemet laptopI told dell I didn't mind as long as the replacement laptop had the exact same functions as my new oneI tech rep insured me it would, so I acceptedSo now about months after getting the replacement and my warrenty expiring, when looking to put a cd in the laptop, I see that there's no cd driveI contacted dell, and they asks me what I expect them to do about itThis is a terrible way to treat a customer
My son needs a computer for his computer class so we decided to buy a Dell computer I placed an order on Feb and received confirmation of shipping Feb with a Fedex tracking number *** I kept tracking the number many times but the number was not a valid number Here are all the events happened after this
I sent an email on Feb to Dell reporting that I could not track the package On Feb Mr ** *** ***Replied “I would like to inform you that this particular order is being ***smitted from china location as this order was shipped out of dell and it is in ***sit from china to US this might take some time.”(or never!!! Since it’s a fake tracking number and Dell had no responsibility in checking it out until I reported)
After that Mr ** *** *** offered me this “As you are a valuable customer to dell I would like to offer you $credit back to your accountPlease reply to my email give me your consent towards $credit“ (Agai
I have a complaint with Dell IncTechnology, I can not seem to get a straight answer
from Dell customer services assistance departmentI have a Dell laptop, with a warranty
in need of some technical supportThe problem I'm having is getting a clear cut answer
from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk
with their people
On October 7, I purchased a Dell XPS that was advertised has having Windows on it and a day free trial of Office From October 7th to October 24th, the computer worked flawlesslyThen on October 25th, I was getting a message to pay to activate Office or it wouldn't workAs such, I uninstalled Office because I had a Office software that I wanted to useOnce I uninstalled Office 365, I got all sorts of glitches in my Windows operating systemI have documented the problems on a YouTube video at: ***On that video you will see that I have dealt with Dell customer disservice reps and I have written to the Dell CEO
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on)
This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair
The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I purchased a computer December 18th received it days later so started using it around January 20th right away has not been working correctly call technical support keep getting transferred from one person to another somewhere in India have issues with communication having to repeat myself and never getting anywhere as well as just getting disconnected no one is helping me
I was attempting to purchase a laptop online which I received a notification from my school about the early black Friday promoThe item was Inspiron in for $starting 11/16/at 11amI was online since 9am on the page but it did not allow me to add the item to the cart NOR did it allow me to add it to wish list until 11am as the message box statedI waited until 11am on the dotMy screen was already on the item at exactly 11am when I clicked on get deal to add it to my cart it says item was sold outHow is it possible? It doesn't allow you to add the item ahead of time and then at the exact time it was sold outEven at 10:59am I tried and it said I had to wait until 11amThis is the second time it occursThe same exact thing happened on 11/14/with a different dealI called customer service at 11:01am and the operator said I had to add the item to the wish list first prior to 11amHe did continue to push for other laptops at a higher cost and so did the on
I placed an order on dell web at 9FEB18, order#*** Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in
The computer has now broken down times in months
Enough is enough
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
I purchased a Dell tablet in November of The tablet had minor problems when I got it ,but it was a refurbished one so I figured it would have a few problemsIt has a one year warranty on itWell, in April of this year it started having problems charging so Dell asked that I send it to them to be fixed They kept it for days and when I finally got it back they had failed to fix the tablet so it would charge They then had a tech come to my house to fix itHe thought it was probably the cord and said to go buy a new charger for it or use one we hadI did that but it still would not charge correctlyI called Dell to voice my displeasure and they told me that they would send me a replacement tabletWhen I finally got the replacement it had the exact same problem as my original tablet and would hardly chargeNow I have two tablets that won't work properly and still I wait for someone to contact me to fix this problemNot really expecting anything good to be doneSo far
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line
I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
I sent a computer to Dell for repair It took weeks for FedEx to even deliver the machine to Dell, and there was allegedly some damage to the package along the way Dell is now claiming the machine cannot be repaired and that there is fire/smoke damage to the machine that I must have caused When I shipped the machine, there was no such damage I have documented this entire issue here, which might simplify things:
***
Dell is essentially calling me a liar, and I am anything but that I paid for a repair, and instead of a repair, the machine was damaged by FedEx or Dell or both, and Dell refuses to do anything about it Dell sent me the shipping container and paid for the shipping, so if anything happened during shipping, they need to resolve that with FedEx I was not a customer of FedEx in this transaction, only a customer of Dell
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground
Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of
Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour
I will never buy a Dell product again and will take my business where it is earned
I got a Dell computer year ago last monthIt has a premium year warranty & I have had problems with it since the beginning, but the last issue was last month, my computer just crashedI spent an entire month talking to different so called techs, each one did something different, they sent a tech out to replace the hard drive for the second time, that didn't work, then they had me go to the library to download something that was suppose to fix it, but when I got to the library they said they couldn't do it because the library computers were MacsNext step they had me send the computer to a "depot" so their tech could work on itIt took weeks & it was sent back to me on Oct Today Nov 17th the computer crashed again I did call tech support against my better judgement & they did fix the problemI honestly don't think they did what they said they did at this depotBut my complaint is I have repeatedly ask for it to be replaced since it is still under warranty, bu
We ordered a Dell All In One desktop computer from ***.com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to ***.com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I purchased Microsoft Office on my last laptop When I had to reinstall Windows, I lost this I called Windows They told me I needed a product key I do not have the key I asked a number of people at Dell, a number of times No one can help me I would like a product key so that I can use Office If you cannot get that key to me, then I would expect a $150+tax refund
I purchased a new lap top in March 2015, paying about $The laptop kept breaking, so then dell asked if I woud mind a replacemet laptopI told dell I didn't mind as long as the replacement laptop had the exact same functions as my new oneI tech rep insured me it would, so I acceptedSo now about months after getting the replacement and my warrenty expiring, when looking to put a cd in the laptop, I see that there's no cd driveI contacted dell, and they asks me what I expect them to do about itThis is a terrible way to treat a customer
My son needs a computer for his computer class so we decided to buy a Dell computer I placed an order on Feb and received confirmation of shipping Feb with a Fedex tracking number *** I kept tracking the number many times but the number was not a valid number Here are all the events happened after this
I sent an email on Feb to Dell reporting that I could not track the package On Feb Mr ** *** ***Replied “I would like to inform you that this particular order is being ***smitted from china location as this order was shipped out of dell and it is in ***sit from china to US this might take some time.”(or never!!! Since it’s a fake tracking number and Dell had no responsibility in checking it out until I reported)
After that Mr ** *** *** offered me this “As you are a valuable customer to dell I would like to offer you $credit back to your accountPlease reply to my email give me your consent towards $credit“ (Agai
I have a complaint with Dell IncTechnology, I can not seem to get a straight answer
from Dell customer services assistance departmentI have a Dell laptop, with a warranty
in need of some technical supportThe problem I'm having is getting a clear cut answer
from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk
with their people
On October 7, I purchased a Dell XPS that was advertised has having Windows on it and a day free trial of Office From October 7th to October 24th, the computer worked flawlesslyThen on October 25th, I was getting a message to pay to activate Office or it wouldn't workAs such, I uninstalled Office because I had a Office software that I wanted to useOnce I uninstalled Office 365, I got all sorts of glitches in my Windows operating systemI have documented the problems on a YouTube video at: ***On that video you will see that I have dealt with Dell customer disservice reps and I have written to the Dell CEO
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on)
This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair
The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I purchased a computer December 18th received it days later so started using it around January 20th right away has not been working correctly call technical support keep getting transferred from one person to another somewhere in India have issues with communication having to repeat myself and never getting anywhere as well as just getting disconnected no one is helping me
I was attempting to purchase a laptop online which I received a notification from my school about the early black Friday promoThe item was Inspiron in for $starting 11/16/at 11amI was online since 9am on the page but it did not allow me to add the item to the cart NOR did it allow me to add it to wish list until 11am as the message box statedI waited until 11am on the dotMy screen was already on the item at exactly 11am when I clicked on get deal to add it to my cart it says item was sold outHow is it possible? It doesn't allow you to add the item ahead of time and then at the exact time it was sold outEven at 10:59am I tried and it said I had to wait until 11amThis is the second time it occursThe same exact thing happened on 11/14/with a different dealI called customer service at 11:01am and the operator said I had to add the item to the wish list first prior to 11amHe did continue to push for other laptops at a higher cost and so did the on