I had filed a complaint about years ago against Dell and the case was eventually resolved/closedSince then I have discarded ALL Dell products and will no longer purchase from this companyThe first time they called after the issue was resolved I told them to remove my phone number from their database as I no longer owned any DELL productsThey said they can't do that so every few months a DELL Tech Service person will call my cellular phoneWhen I answer the phone I again request that they remove my cellular number but they continue to call.........I block every number that is from DELL but they use different phone numbers...........after years of continued calls I now consider DELLS calls to be a form of harassment
Service Tag ***
I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned
I reordered another series laptop received in 8/
This lap top has failed
The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter
It connects with A/C power to run very slowly
This information has been relayed to a service tech who promised to call me directly and has not
I am not sure why this cannot be diagnosed remotely
The support assist indicates there is one or more issues
I had to pay to have my files removed form the first laptop and reinstalled on the second laptop
Tech support has informed my that if it is a port problem I am out of luck
This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box
To be left with
I purchased a laptop from Dell via their website on 2/1/at 17: I received an order confirmation from Dell via email on 2/1/at 21: On 2/2/at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation I received a new email from Dell on 2/2/at 18:12, advising me that the order had been shippedI received another email from Dell on 2/2/at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction The preceding email for shipment notification had included a FedEx tracking number, which was *** This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract
here is my last email to dell/Alienware
"Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart
After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine.
You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
received a defected computer from Dell in May Have been trying to return it ever since with no help from them First told they would send me a label and they told they could not they would have to email Never got it either way Have made several calls which I am just passed around Now told it is toolate to return and going to hurt my creditI know they have all my calls on record even offered to return at my own expense but they told me I would still owe for the computer
Product_Or_Service: computer
Order_Number: ***
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
I was mislead by salesperson into buying an Inspiron desktop for my DVDs and CDsHe reassured me it would work
Never mentioned day return policyThen was mislead into buying a cable to connect to screen (turned out didn,t need one)Computer was purchased in November For different reasons I was only able to put computer together in April it was not reading my CDs /DVDs as promisedOptical Drive "replaced" twice before Dell acknowledging it does not have the right softwareSpoke to management on Aug 1said did not have anything to offer meNew e-mail says they will install third party software (their option places cookies in computer?)I have been getting a runaround, spoken to employees that pretend to be Supervisors,told to replace DVDsNot to mention average time to speak with them is 3hrs.My incident number is ***
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
On July 31st of this year our state offered a tax free shopping weekend in which you could purchase items such as computers, clothing, etc for back to school These purchases could be made in store or onlineWe decided to take advantage of this and purchase a computer and backpack accesory for the computer from Dell onlineWe called beforehand to verfiy they honored this and they said yes, so we proceeded with the purchaseOur confirmation email showed we were not charged tax however when monies were taken out of our account we were charged full amountI immediately contacted customer service where I was transferred multiple times to multiple departments with no resultsNo one seemed to know who could help or rather whose job it was to address the issueAfter an hour of being on the phone, I decide to hang up and call back the next day hoping to have better luckI spoke with with people that day of whom was supposdely a supervisor, and after looking at our order and verifyi
Been buying dell products since never really had a problem with there productsBut there technical support has always been there weak point this whole timeThere so call "experts" seem to follow a problem flowchart and when all of them don't work there very useless and don't know what else to doThey been given many years to improve there there customer support service but I guess that asking too much from them
In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues,
PRODUCT ISSUES
Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied
Technical issues reported to date:
Intermittent connectivity
Intermittent Bluetooth connectivity
Wireless display connectivity to a monitor
Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support
Screen flickering
Computer will automatically turn on from Sleep mode
BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May '
CUS
I have a defective Dell computer still in warranty Service Tag: ***I need a certain part, number P/N=GP2JM to get this computer working correctlyI was willing to pay for this partBut any department I called or was transferred to told me they couldn't help me and all they wanted to do was transfer me over and over again, and telling me they can't help meEven when I opted to chat with a rep online, they told me no and/or disconnected me
Revdex.com
My boss purchased a Dell computer with a year warranty
In early October the computer screen began to flicker on and off intermittentlyMy boss arranged with our IT person to come in and evaluate the computerHe said the video card was at faultHe contacted DELL customer service because the Computer was still under warranty
DELL was contacted October 21,
The Warranty expiration date was October 31,
Apparently there was a miscommunication because no one was ever sent from DELL to repair the computer
I called December 1, to address why the issue had not been resolvedI was transferred around the call center because no one was willing to help because we were “out of warranty.” (times) I finally spoke with a nice young man named *** was extremely helpful and created a new repair order He had the replacement parts sent to our work locationThey sent a new motherboardOur IT person installed the replaceme
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
I bought a Dell Precision - worst decision I have made in my years a developer
I paid via ACH - it took Dell two weeks to find my payment and release the device to production
I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work
Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads
No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again
I fixed the problem by using a friends service tag who bought his Dell with Linux
Now, that leaves the sensitivity of the trackpad
I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber
But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad
After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the
I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time
I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself
The telephone number below does not work - it is my former landline
I have purchased a USD 2,laptop from DELL on 05/29/
During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed
On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair
The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer
I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL
DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I had purchased two laptops M5510s from Dell on Marchand my orders and price include the fee of one year onsite warranty and support
But I can't get any warranty and support now after 20days past because Dell not open my service tag that is like a key of warranty and support
Not any warranty information can be checked when I use service tag to check in dell website, and Dell website told me "no find correct service tag" when I want to download some software and get technology support
So I think Dell had violated the warranty agreement and can't provide any support and warranty after I buy Dell's warranty
This warranty is one year, but it not available when one month past!!!
On 9/12/I ordered a Dell inch 4K Monitor online for a total of $with free shippingAfter calls during weeks they were saying the shipper was Generic with an untraceable tracking number of ***, finally I found out the shipper was UPS I tried to cancel with Dell but they wouldn't let meWith UPS I found out the monitor had been miles away in Santa Maria, Ca for daysThey made me make a delivery time & when they delivered the monitor they demanded $1,for shipping or they wouldn't deliverDell hadn't paid themI was caught, I wanted the monitor, I didn't want to pay that much, I thought I could straighten it out later, the driver said he had to go & I could only get automated voice on Dell when I calledAfter weeks of calls & emails with Dell I've been told I would be reimbursed but haven't beenThe shipping should of been free, someone in Dell didn't pay UPS or make proper arrangements so I got stuck with the shipping bill
I had filed a complaint about years ago against Dell and the case was eventually resolved/closedSince then I have discarded ALL Dell products and will no longer purchase from this companyThe first time they called after the issue was resolved I told them to remove my phone number from their database as I no longer owned any DELL productsThey said they can't do that so every few months a DELL Tech Service person will call my cellular phoneWhen I answer the phone I again request that they remove my cellular number but they continue to call.........I block every number that is from DELL but they use different phone numbers...........after years of continued calls I now consider DELLS calls to be a form of harassment
Service Tag ***
I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned
I reordered another series laptop received in 8/
This lap top has failed
The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter
It connects with A/C power to run very slowly
This information has been relayed to a service tech who promised to call me directly and has not
I am not sure why this cannot be diagnosed remotely
The support assist indicates there is one or more issues
I had to pay to have my files removed form the first laptop and reinstalled on the second laptop
Tech support has informed my that if it is a port problem I am out of luck
This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box
To be left with
I purchased a laptop from Dell via their website on 2/1/at 17: I received an order confirmation from Dell via email on 2/1/at 21: On 2/2/at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation I received a new email from Dell on 2/2/at 18:12, advising me that the order had been shippedI received another email from Dell on 2/2/at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction The preceding email for shipment notification had included a FedEx tracking number, which was *** This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract
here is my last email to dell/Alienware
"Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart
After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine.
You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
received a defected computer from Dell in May Have been trying to return it ever since with no help from them First told they would send me a label and they told they could not they would have to email Never got it either way Have made several calls which I am just passed around Now told it is toolate to return and going to hurt my creditI know they have all my calls on record even offered to return at my own expense but they told me I would still owe for the computer
Product_Or_Service: computer
Order_Number: ***
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
I was mislead by salesperson into buying an Inspiron desktop for my DVDs and CDsHe reassured me it would work
Never mentioned day return policyThen was mislead into buying a cable to connect to screen (turned out didn,t need one)Computer was purchased in November For different reasons I was only able to put computer together in April it was not reading my CDs /DVDs as promisedOptical Drive "replaced" twice before Dell acknowledging it does not have the right softwareSpoke to management on Aug 1said did not have anything to offer meNew e-mail says they will install third party software (their option places cookies in computer?)I have been getting a runaround, spoken to employees that pretend to be Supervisors,told to replace DVDsNot to mention average time to speak with them is 3hrs.My incident number is ***
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
On July 31st of this year our state offered a tax free shopping weekend in which you could purchase items such as computers, clothing, etc for back to school These purchases could be made in store or onlineWe decided to take advantage of this and purchase a computer and backpack accesory for the computer from Dell onlineWe called beforehand to verfiy they honored this and they said yes, so we proceeded with the purchaseOur confirmation email showed we were not charged tax however when monies were taken out of our account we were charged full amountI immediately contacted customer service where I was transferred multiple times to multiple departments with no resultsNo one seemed to know who could help or rather whose job it was to address the issueAfter an hour of being on the phone, I decide to hang up and call back the next day hoping to have better luckI spoke with with people that day of whom was supposdely a supervisor, and after looking at our order and verifyi
Been buying dell products since never really had a problem with there productsBut there technical support has always been there weak point this whole timeThere so call "experts" seem to follow a problem flowchart and when all of them don't work there very useless and don't know what else to doThey been given many years to improve there there customer support service but I guess that asking too much from them
In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues,
PRODUCT ISSUES
Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied
Technical issues reported to date:
Intermittent connectivity
Intermittent Bluetooth connectivity
Wireless display connectivity to a monitor
Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support
Screen flickering
Computer will automatically turn on from Sleep mode
BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May '
CUS
I have a defective Dell computer still in warranty Service Tag: ***I need a certain part, number P/N=GP2JM to get this computer working correctlyI was willing to pay for this partBut any department I called or was transferred to told me they couldn't help me and all they wanted to do was transfer me over and over again, and telling me they can't help meEven when I opted to chat with a rep online, they told me no and/or disconnected me
Revdex.com
My boss purchased a Dell computer with a year warranty
In early October the computer screen began to flicker on and off intermittentlyMy boss arranged with our IT person to come in and evaluate the computerHe said the video card was at faultHe contacted DELL customer service because the Computer was still under warranty
DELL was contacted October 21,
The Warranty expiration date was October 31,
Apparently there was a miscommunication because no one was ever sent from DELL to repair the computer
I called December 1, to address why the issue had not been resolvedI was transferred around the call center because no one was willing to help because we were “out of warranty.” (times) I finally spoke with a nice young man named *** was extremely helpful and created a new repair order He had the replacement parts sent to our work locationThey sent a new motherboardOur IT person installed the replaceme
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
I bought a Dell Precision - worst decision I have made in my years a developer
I paid via ACH - it took Dell two weeks to find my payment and release the device to production
I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work
Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads
No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again
I fixed the problem by using a friends service tag who bought his Dell with Linux
Now, that leaves the sensitivity of the trackpad
I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber
But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad
After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the
I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time
I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself
The telephone number below does not work - it is my former landline
I have purchased a USD 2,laptop from DELL on 05/29/
During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed
On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair
The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer
I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL
DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I had purchased two laptops M5510s from Dell on Marchand my orders and price include the fee of one year onsite warranty and support
But I can't get any warranty and support now after 20days past because Dell not open my service tag that is like a key of warranty and support
Not any warranty information can be checked when I use service tag to check in dell website, and Dell website told me "no find correct service tag" when I want to download some software and get technology support
So I think Dell had violated the warranty agreement and can't provide any support and warranty after I buy Dell's warranty
This warranty is one year, but it not available when one month past!!!
On 9/12/I ordered a Dell inch 4K Monitor online for a total of $with free shippingAfter calls during weeks they were saying the shipper was Generic with an untraceable tracking number of ***, finally I found out the shipper was UPS I tried to cancel with Dell but they wouldn't let meWith UPS I found out the monitor had been miles away in Santa Maria, Ca for daysThey made me make a delivery time & when they delivered the monitor they demanded $1,for shipping or they wouldn't deliverDell hadn't paid themI was caught, I wanted the monitor, I didn't want to pay that much, I thought I could straighten it out later, the driver said he had to go & I could only get automated voice on Dell when I calledAfter weeks of calls & emails with Dell I've been told I would be reimbursed but haven't beenThe shipping should of been free, someone in Dell didn't pay UPS or make proper arrangements so I got stuck with the shipping bill