I placed an order for WD Blue PC GB SSD WDS250G1B0A (Quantity:4) at dell.com at 1/4/Payment was successfully charged to my credit cardDell confirmed the order on the same day through emailThe order was shipped on 1/5/and a UPS tracking number was providedI was then tracking the item through UPS siteThe package reached my local UPS store at 01/07/and was scheduled for delivery on 01/09/I was waiting for the delivery of the sameThe package was not delivered to my shipping address till 01/09/end of dayI called UPS helpline the same night and informed UPS that I can alternately pick it up at the UPS storeI visited the UPS store the next day (01/10/2017) and was informed by UPS that they did receive the package and they did not have any issue to locate my addressBut they added that the shipping address was updated to a new location outside my state & was ready for transitI did not request this change and was taken by surpriseDell did no
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed
On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds
On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
Dell is advertising on their website two laptops that are the same This one: ***laptop and this one ***
One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product
I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that:
- the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted
- the suggestions became
-- replace the hard drive (done)
-- replace the hard drive again (!) and motherboard (done)
-- replace the hard drive AGAIN
each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use
- nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand)
- after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address
- the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup)
- I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me
I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below
Surendra, Raj, Advanced Resolution Group, "Supervisor"
Swaraj Raj, Advanced Resolution Group
Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it
I will add that, at least in my experience, the contractors who came out to replace the parts were great
I've just had the most frustrating month of back and forth with Dell customer service
I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise
Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer
I find there staff, including tier two and three quite not knowledgable (proven by email thread)
For the reference, my Dell REC Service Request# ***
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
In July I purchased a Dell U2713HM monitor with Service Tag: ***Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H
with Service Tag: ***The Dell service request # for this transaction was ***
The monitor arrived on 8/10/
On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle
I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support
They sent me a defective monitor and refuse to support it
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions
In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at *** and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight
Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer
I thought I would try again because I don't have cash to spend on a co
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, *** ***,***, *** ***, ***, ***, *** *** and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
I purchased a computer December 18th received it days later so started using it around January 20th right away has not been working correctly call technical support keep getting transferred from one person to another somewhere in India have issues with communication having to repeat myself and never getting anywhere as well as just getting disconnected no one is helping me
I purchased an Alienware laptop from Dell, with the service tag of ***I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
I bought a brand new laptop from Dell.com online with additional warranties to cover all the extra problems less than one year ago, purchased date is 9/18/2015, order # *** months after purchased, I had software problem and called the customer service Spent 20-hours on the phone, problem could not get fixed and I was asked to ship it to them So, I did sent it Even Though I was told it takes to business days, took weeks Finally, I got it backOf course, all the software wiped out including office
A few weeks ago I had hardware problem with the same laptop, called again, still laptop is less than a year old and still have all the additional warranties I was asked to ship my computer to them again I installed accounting software to run our business Explained the person who answered the phone regarding accounting software that I am using, said to him our company is relay on it, without this software I cannot issue payroll, or can not do any other accou
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is *** I was told give it days It's now days
I contacted Dell to have my Alienware Alpha fixed for the second time because when I had it fixed the first time it did not fully resolved the "yellow light of death problem" as it occurred again few weeks after
They send the packaging materials for me to send my Alienware Alpha to their repair departmentconfirm my address on the phone but for some reason they send it to the wrong addressI have told them more than times about the correct address every time I called and still up to now they still unable to get it right
And a week later the packaging materials camebecause of all these stress, I accidentally switched the back panel of my Alienware Alpha when I switched the hard drive to the working one so I could continue my work and my data would not be erased
A week later I spoke with the customer service department to have it settled and send my Alienware Alpha back so I could send it back to them with the correct service tag on it
I spoke with the Dell again to
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is ***He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too)
Today(Feb 2016), I was counselled by chatting counselor whose name was *** ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon
I placed an order for WD Blue PC GB SSD WDS250G1B0A (Quantity:4) at dell.com at 1/4/Payment was successfully charged to my credit cardDell confirmed the order on the same day through emailThe order was shipped on 1/5/and a UPS tracking number was providedI was then tracking the item through UPS siteThe package reached my local UPS store at 01/07/and was scheduled for delivery on 01/09/I was waiting for the delivery of the sameThe package was not delivered to my shipping address till 01/09/end of dayI called UPS helpline the same night and informed UPS that I can alternately pick it up at the UPS storeI visited the UPS store the next day (01/10/2017) and was informed by UPS that they did receive the package and they did not have any issue to locate my addressBut they added that the shipping address was updated to a new location outside my state & was ready for transitI did not request this change and was taken by surpriseDell did no
Tech support has attempted times so far to fix the numerous issues on my computer, and they have failed, resulting in them asking for I to send my computer in for a fourth timeThey keep trying to fix the issue of my Dell XPS of my screen flashing different colors, and black and white lines, and they have not been able toWorking this much with support is very time consuming and not what I expect from a warrantySupport has been unhelpful and they are not trying anything new this fourth time to try to fix itAs a student, I need a reliable computer, being my intention of having a warranty, but Dell has not been capable of fixing the system
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed
On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds
On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
My dell keybored was replaced times and it still doesnt work as planned I did close the case once
Dell is advertising on their website two laptops that are the same This one: ***laptop and this one ***
One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product
I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that:
- the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted
- the suggestions became
-- replace the hard drive (done)
-- replace the hard drive again (!) and motherboard (done)
-- replace the hard drive AGAIN
each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use
- nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand)
- after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address
- the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup)
- I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me
I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below
Surendra, Raj, Advanced Resolution Group, "Supervisor"
Swaraj Raj, Advanced Resolution Group
Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it
I will add that, at least in my experience, the contractors who came out to replace the parts were great
I've just had the most frustrating month of back and forth with Dell customer service
I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise
Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer
I find there staff, including tier two and three quite not knowledgable (proven by email thread)
For the reference, my Dell REC Service Request# ***
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
In July I purchased a Dell U2713HM monitor with Service Tag: ***Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H
with Service Tag: ***The Dell service request # for this transaction was ***
The monitor arrived on 8/10/
On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle
I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support
They sent me a defective monitor and refuse to support it
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions
In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at *** and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight
Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer
I thought I would try again because I don't have cash to spend on a co
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, *** ***,***, *** ***, ***, ***, *** *** and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
I purchased a computer December 18th received it days later so started using it around January 20th right away has not been working correctly call technical support keep getting transferred from one person to another somewhere in India have issues with communication having to repeat myself and never getting anywhere as well as just getting disconnected no one is helping me
I purchased an Alienware laptop from Dell, with the service tag of ***I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
I bought a brand new laptop from Dell.com online with additional warranties to cover all the extra problems less than one year ago, purchased date is 9/18/2015, order # *** months after purchased, I had software problem and called the customer service Spent 20-hours on the phone, problem could not get fixed and I was asked to ship it to them So, I did sent it Even Though I was told it takes to business days, took weeks Finally, I got it backOf course, all the software wiped out including office
A few weeks ago I had hardware problem with the same laptop, called again, still laptop is less than a year old and still have all the additional warranties I was asked to ship my computer to them again I installed accounting software to run our business Explained the person who answered the phone regarding accounting software that I am using, said to him our company is relay on it, without this software I cannot issue payroll, or can not do any other accou
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is *** I was told give it days It's now days
I contacted Dell to have my Alienware Alpha fixed for the second time because when I had it fixed the first time it did not fully resolved the "yellow light of death problem" as it occurred again few weeks after
They send the packaging materials for me to send my Alienware Alpha to their repair departmentconfirm my address on the phone but for some reason they send it to the wrong addressI have told them more than times about the correct address every time I called and still up to now they still unable to get it right
And a week later the packaging materials camebecause of all these stress, I accidentally switched the back panel of my Alienware Alpha when I switched the hard drive to the working one so I could continue my work and my data would not be erased
A week later I spoke with the customer service department to have it settled and send my Alienware Alpha back so I could send it back to them with the correct service tag on it
I spoke with the Dell again to
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is ***He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too)
Today(Feb 2016), I was counselled by chatting counselor whose name was *** ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon