I bought this laptop almost years agoWhen I purchase the laptop I request resources cd/s that comes with the laptop the cd was never send out and never put in for by the repUpon the purchase I bought gurantee with the company which is to The update that request by windows mess the hard drive up I call days agoA technician came and remove the hard drive a week ago upon replace the drive it will not work I call and was told I have to buy the cd that I was suppose to get with the productI argue my case they decide to send me the cd to install all the necessary for it to workI was call and told the cd was on its way I was even given a tracking numberthe cd was suppose to arrive express by friday evening it never came.When I call I get the around so I keep calling untill I get a respond I was told they will not have the cd for a whileIn the process I am without my laptop
Dell Service tag *** purchased in has faulty front I/O panelComputer is under warranty until 11/We called six times last night and times todayIn each instance, we were transferred to call centers in India or Manila, PhilippinesTwo Indian call center employees hung up on us when we asked to speak with a supervisor, and a supervisor reached on the 4th call refused to identify himself or to discuss the warranty issueHe was exceedingly rude and refused to resolve the issueSupervisor in Manila call center reached only after attempts said computer was not under warranty and refused to resolve situationHe transferred our call to the Tech Support call center in IndiaToday I made calls, three of which were routed to India and two to PhilippinesAfter supervisor in Manila asked for service tag number, he told me the computer was under warranty and had home service calls availableHe explained that he would need to run "diagnostics" on the computer before auth
I booked the order #*** with them in Nov 2015, but I did not receive it until I called them on Dec 2015,
Then they booked a new order for me on Dec 30, 2015, then I received the order around Jan 2016, first, I found out there are something wrong with the keyboard, I called their customer service for hrs before then send somebody come to my home and fix the problem for meOn Feb 2016, I found out their hard disk is just 3G space for me to useI requested refund from them
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line
I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
Dear Revdex.com Complaint Division:
On February 8, I ordered a Dell Inspiron Series (Intel) - At the time of purchase, I purchased the extended hardware warranty coverage In the past months I have had numerous incidents where the computer stops working, where it will not run programs or the internet My last incident was June At the time, the Technical Support team was unable to diagnose the issue, so they sent a technician to my home to replace the hard drive The hard drive was replaced The computer began working well after the replacement, however, on July 1, 2018, the computer started having the same issues that it did before The computer will not run a diagnotic check on the hardware, and technical support does not know why My husband and I requested that we receive a new computer, and were told that they could not provide us with a new laptop The Dell Purchase ID: *** Order Number: *** Since the time of the purchase I got
I bought a laptop a week agoIn this week Ive had problems like my wifi not working then my sound not working due to the result of the fix the dell tech gave meIve been dealinig with the dell tech for way more time then anyone should because the tech was not properly trained to the point where I can see them looking up solutions to my problem through google search while they had remote control of my screenThey had me reset my laptop multiple times which fixed the problems but the after effect caused my laptop to slow down drastically The other problem I am having is that the laptop I just received last week I paid $after a 17% discount they gave meThe same laptop is now $which would be $after the 17% discountWhen I called to try to get the difference returned back to me they said that they could only give a partial amount of the difference back and if I wanted the whole difference that I would have to return the pc and repurchase itThey offered me $and sa
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop
I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I ordered an Alienware Aurora Rfrom Dell on 01/07/18, the estimated delivery date was Friday, January 12th to Wednesday, January 17th When I contacted Dell the day after I ordered my PC, I was told that it has left the manufacturing facility in china and is on the way to be shipped to me and that it takes around 5-business days to completeI then contacted a couple hours later just to check on delivery day because it was not mentioned in the first email and they said estimated delivery date was Monday, January 15th, Then, on January 11th, I received an email saying that my PC has now left the manufacturing facility, so I contact them again wondering why I received this email when I was told it was shipped out from the manufacturing facility on January 8th, and I was told that they were sorry for the inconvenience and that they will expedite the order to get it to me as soon as possible with a delivery date now of Wednesday, January 17thThen, I contact again on J
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card)
The lady who spoke to me gave me the case # and a phone number with her extension
She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it
I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from
So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone
I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone
The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
In May 2016, I purchased a brand new Alienware RlaptopThis was a big purchase for me and I was very excited to make it but I've had nothing but problems with the computer since thenIn less than years, I've had to use my warranty to receive replacement parts several times: December 2016- the motherboard failed, May 2017- battery failure, August/September/October 2017- the motherboard failed again and then I had persistent problems with the computer crashing to blue screen after its replacement, and now, March 2018- the battery has failed again
In the past, after I contacted customer service, an onsite technician would be sent to replace any and all faulty parts (this service is included in my warranty)Sometimes it took longer than I liked but at least I always received the repairs that my laptop requiredThis time though, I've been bounced through different customer service representatives all of whom have told me that Dell will not replace the faulty battery that th
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem
I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair
I installed a bios update on my computer that Dell told me to installIt shut my computer down and made it unusableAfter week of arguing, I agreed to pay Dell $500+ to extend my warranty so that they could get a new part and send a technician to repair itAfter another week, Dell informed me that they could not locate the part and that "maybe" they could find one in 2-weeksThis means that after having installed a product they recommended and after paying them $500+ I am without a computer and unable to access my files
I now have to go out and buy a new computer because of Dell's bad product and failed service department
I purchased Inspiron Series (Intel) - last year (Sept, 2016) for my son to use in collegeThe laptop's keys (1,Q,A,Z) stop working most timeAfter long diagnostics by dell tech support, he determined the keyboard should be replacedThe 1st repair back, they did not change keyboard but just update software stuff that had been done by tech supportThe problem was not resolved of courseMy son had to use rental external keyboard for school workLater we are allowed to send back for repair the 2nd timeThis time they did not replace keyboardIn stead they replaced daughterboardThe problem remained the sameThen we sent back for 3rc repairThis time they replaced keyboard etc, but it keeps shutting down - we could not use the laptop to do anythingNow we sent it back for the 4th repairIt returned back to me yesterdayThis time the laptop won't even start at allWe are exhausted the repair - each repair took average of 3-weeks including shippingAnd I do not
I placed an order on 11/24/for an item for ChristmasOn 11/30/I received a confirmation that the order shippedHowever when the order shipped I waited four days and still no tracking informationAfter numerous phone calls and follow up neither Dell or its subsidiaries knew where my package wasI requested a refund and was told I could not because the order shippedOn 12/6/I was informed after another phone call with Dell that the order was lost and they would ship me another unitThat still is not the caseI never received the order and still have requested a refund to no avail
On or about June 5, 2015, I contacted the Dell Corporation because I was unable to install a program I found out from the customer service department that I needed to update my Windows program, and they transferred me to what I thought was their technical support department II spoke with someone named *** ***, only he had a foreign accent It took several hours of remote access to my machine to complete the work I was informed the cost would be about $400.00, and they would charge my credit card *** *** showed me on my computer where a direct access icon was inserted, and he said to contact him for any issues with my computer He said his company was SynTech, and I assumed that company had a contract to provide technical support to Dell customers When the charge appeared on my card statement, the name of the vendor was shown as Sysneutralte ###-###-#### **, and the amount charged was $
On January 20, 2016, I received a telephone call from *** *** st
I bought this laptop almost years agoWhen I purchase the laptop I request resources cd/s that comes with the laptop the cd was never send out and never put in for by the repUpon the purchase I bought gurantee with the company which is to The update that request by windows mess the hard drive up I call days agoA technician came and remove the hard drive a week ago upon replace the drive it will not work I call and was told I have to buy the cd that I was suppose to get with the productI argue my case they decide to send me the cd to install all the necessary for it to workI was call and told the cd was on its way I was even given a tracking numberthe cd was suppose to arrive express by friday evening it never came.When I call I get the around so I keep calling untill I get a respond I was told they will not have the cd for a whileIn the process I am without my laptop
Dell Service tag *** purchased in has faulty front I/O panelComputer is under warranty until 11/We called six times last night and times todayIn each instance, we were transferred to call centers in India or Manila, PhilippinesTwo Indian call center employees hung up on us when we asked to speak with a supervisor, and a supervisor reached on the 4th call refused to identify himself or to discuss the warranty issueHe was exceedingly rude and refused to resolve the issueSupervisor in Manila call center reached only after attempts said computer was not under warranty and refused to resolve situationHe transferred our call to the Tech Support call center in IndiaToday I made calls, three of which were routed to India and two to PhilippinesAfter supervisor in Manila asked for service tag number, he told me the computer was under warranty and had home service calls availableHe explained that he would need to run "diagnostics" on the computer before auth
I booked the order #*** with them in Nov 2015, but I did not receive it until I called them on Dec 2015,
Then they booked a new order for me on Dec 30, 2015, then I received the order around Jan 2016, first, I found out there are something wrong with the keyboard, I called their customer service for hrs before then send somebody come to my home and fix the problem for meOn Feb 2016, I found out their hard disk is just 3G space for me to useI requested refund from them
I bought a PSPro at Dell literally hours ago for $ and can't get anyone to do a pricematch to *** which is selling it for $
I purchased a new Dell laptop during 06/and it was covered under their one year warrantyUpon arrival of the laptop I found that the hinges caused the casing to deflect significantlyI continued to use the laptop knowing that if any noticeable damage occurred, it should be covered under their warrantyAfter five months the casing started to unclip drastically at the seams every time the laptop lid was opened or closedThis resulted in forces being distributed throughout the laptop and a small crack to appear within the casingOn 12/23/I contacted Dell and was directed to their phone line
I was told that this particular damage was not covered under their warrantyI spent twenty minutes arguing with the foreign service representative that the damage was caused by a design issueThe reason I am filing this complaint is Dell is failing to acknowledge these problems and pinning the fault on the consumer, despite the fact that many experience this trouble
Dear Revdex.com Complaint Division:
On February 8, I ordered a Dell Inspiron Series (Intel) - At the time of purchase, I purchased the extended hardware warranty coverage In the past months I have had numerous incidents where the computer stops working, where it will not run programs or the internet My last incident was June At the time, the Technical Support team was unable to diagnose the issue, so they sent a technician to my home to replace the hard drive The hard drive was replaced The computer began working well after the replacement, however, on July 1, 2018, the computer started having the same issues that it did before The computer will not run a diagnotic check on the hardware, and technical support does not know why My husband and I requested that we receive a new computer, and were told that they could not provide us with a new laptop The Dell Purchase ID: *** Order Number: *** Since the time of the purchase I got
I bought a laptop a week agoIn this week Ive had problems like my wifi not working then my sound not working due to the result of the fix the dell tech gave meIve been dealinig with the dell tech for way more time then anyone should because the tech was not properly trained to the point where I can see them looking up solutions to my problem through google search while they had remote control of my screenThey had me reset my laptop multiple times which fixed the problems but the after effect caused my laptop to slow down drastically The other problem I am having is that the laptop I just received last week I paid $after a 17% discount they gave meThe same laptop is now $which would be $after the 17% discountWhen I called to try to get the difference returned back to me they said that they could only give a partial amount of the difference back and if I wanted the whole difference that I would have to return the pc and repurchase itThey offered me $and sa
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop
I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I ordered an Alienware Aurora Rfrom Dell on 01/07/18, the estimated delivery date was Friday, January 12th to Wednesday, January 17th When I contacted Dell the day after I ordered my PC, I was told that it has left the manufacturing facility in china and is on the way to be shipped to me and that it takes around 5-business days to completeI then contacted a couple hours later just to check on delivery day because it was not mentioned in the first email and they said estimated delivery date was Monday, January 15th, Then, on January 11th, I received an email saying that my PC has now left the manufacturing facility, so I contact them again wondering why I received this email when I was told it was shipped out from the manufacturing facility on January 8th, and I was told that they were sorry for the inconvenience and that they will expedite the order to get it to me as soon as possible with a delivery date now of Wednesday, January 17thThen, I contact again on J
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card)
The lady who spoke to me gave me the case # and a phone number with her extension
She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it
I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from
So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone
I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone
The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
In May 2016, I purchased a brand new Alienware RlaptopThis was a big purchase for me and I was very excited to make it but I've had nothing but problems with the computer since thenIn less than years, I've had to use my warranty to receive replacement parts several times: December 2016- the motherboard failed, May 2017- battery failure, August/September/October 2017- the motherboard failed again and then I had persistent problems with the computer crashing to blue screen after its replacement, and now, March 2018- the battery has failed again
In the past, after I contacted customer service, an onsite technician would be sent to replace any and all faulty parts (this service is included in my warranty)Sometimes it took longer than I liked but at least I always received the repairs that my laptop requiredThis time though, I've been bounced through different customer service representatives all of whom have told me that Dell will not replace the faulty battery that th
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem
I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair
I received a computer with a defective hard drive and the company refuses to replace the computer or refund my money This computer is a LEMON!
I installed a bios update on my computer that Dell told me to installIt shut my computer down and made it unusableAfter week of arguing, I agreed to pay Dell $500+ to extend my warranty so that they could get a new part and send a technician to repair itAfter another week, Dell informed me that they could not locate the part and that "maybe" they could find one in 2-weeksThis means that after having installed a product they recommended and after paying them $500+ I am without a computer and unable to access my files
I now have to go out and buy a new computer because of Dell's bad product and failed service department
I purchased Inspiron Series (Intel) - last year (Sept, 2016) for my son to use in collegeThe laptop's keys (1,Q,A,Z) stop working most timeAfter long diagnostics by dell tech support, he determined the keyboard should be replacedThe 1st repair back, they did not change keyboard but just update software stuff that had been done by tech supportThe problem was not resolved of courseMy son had to use rental external keyboard for school workLater we are allowed to send back for repair the 2nd timeThis time they did not replace keyboardIn stead they replaced daughterboardThe problem remained the sameThen we sent back for 3rc repairThis time they replaced keyboard etc, but it keeps shutting down - we could not use the laptop to do anythingNow we sent it back for the 4th repairIt returned back to me yesterdayThis time the laptop won't even start at allWe are exhausted the repair - each repair took average of 3-weeks including shippingAnd I do not
I placed an order on 11/24/for an item for ChristmasOn 11/30/I received a confirmation that the order shippedHowever when the order shipped I waited four days and still no tracking informationAfter numerous phone calls and follow up neither Dell or its subsidiaries knew where my package wasI requested a refund and was told I could not because the order shippedOn 12/6/I was informed after another phone call with Dell that the order was lost and they would ship me another unitThat still is not the caseI never received the order and still have requested a refund to no avail
Returned order but not getting refund back to gift card
On or about June 5, 2015, I contacted the Dell Corporation because I was unable to install a program I found out from the customer service department that I needed to update my Windows program, and they transferred me to what I thought was their technical support department II spoke with someone named *** ***, only he had a foreign accent It took several hours of remote access to my machine to complete the work I was informed the cost would be about $400.00, and they would charge my credit card *** *** showed me on my computer where a direct access icon was inserted, and he said to contact him for any issues with my computer He said his company was SynTech, and I assumed that company had a contract to provide technical support to Dell customers When the charge appeared on my card statement, the name of the vendor was shown as Sysneutralte ###-###-#### **, and the amount charged was $
On January 20, 2016, I received a telephone call from *** *** st