I purchased laptops from Dell in a span of month and I was hesitant on getting another one from them because they all had issues and needed to be returnedHowever, I decided to go give it another shot because I was told I was gonna get an extra 10% off my next order and I clarified it to two customer care agent that I can use it on top of the military discount friends and family So I purchased a laptop and a day, Friday 11/3/17, later I saw that the military discount they were/are offering is 5% more so I chatted with a lady online and told her about my issue and instructed me to send an email to Dell customer care, which I did, so they can take care of itSo I called the following Monday and told them about it and the guy I spoke to said yeah, we'll do it but he didn't he only added another $which is equal to $which is not even close to what I was supposed to get, $So, I called back an hour later after getting out of work and another customer care agent I spoke to
I purchased a Alienware laptop ***Shortly after I purchased the laptop I started having issues with it freezing while restarting and blank black screens at start upI called Alienware Tech support and for weeks we went back and forth with remote sessions and multiple driver reinstallations, with no resolve Dell scheduled a replacement video card to be sent outThe card was sent and replaced by a Dell technician but was still having the same issuesThe Alienware technicians decided to do more trouble shooting remotely for another week but still getting the same issue after multiple attemptsThe tech Kelvin said he would get back with me on this matter he did not call or email with a follow upI called back spoke with a manger and he advised me that I could either have another tech come out or have this unit sent to the depo, I decided to have this unit sent to the depo for a full overhaul of the issueI received the unit back and upon powering the system up I received blue s
My first contact with Dell over my purchased laptop with the extended years of premium support was on September 4th
Starting in the middle of August my Dell laptop failed to be able to properly run anymore, greatly affecting my school work towards a *** *** *** at *** ***It for instance, won't run a program that is crucial to my degree, ***
Since the first contact date, Dell Premium Support has failed to fix the issue of my laptopI have been disrespected and hung up on by their "Senior Escalations Team" and am falling behind in school because of Dell's inability to provide a working product in a timely manner or fix this laptop
I have a Dell 2-in-Inspiron (model I7353) laptop that I bought in February, In January, 2017, I began experiencing display screen problemsWhen I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlierThe problem was resolved by technical support but it took quite some timeIn July/August of 2017, I began experiencing keyboard problemsAgain, I called Dell support and discovered the problem was caused by a driver update that Dell had pushed earlier I was on the phone with the technician for nearly minutes while he looked up records, talked me through a minute diagnostic, assured me Dell could resolve the problem and talked to a “higher authority” (at least minutes of the call)The phone was dead most of the time I waited for him to do somethingFinally, he informed me that I would have to wait for a call back from the “higher authority” but implied the issue would be resolvedThe laptop is no longer under warranty but, as the problem was caused by the Dell update, I assumed Dell would fix it gratisI then received the call back from the “higher authority”, her name is Harpreet (ID ***), who insisted that I pay $+ tax to extend the warranty for a year before they would make the repairI explained my position and, of course, refused to payIn summary, I have had two issues with this laptop in months, both caused by updates that Dell pushedThe first was resolved as the laptop was under warrantyThe second was notIf Dell updates cause problems my contention is that Dell should make the repairs gratisOtherwise, Dell’s demand for money is just another form of extortion
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops
One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter
When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again
Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have
In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through
Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained
In the end, Dell lost a loyal customerThanks for listening
Dear Sir/Madam,
I ordered two Dell computers from Dell.com back in June and October Both times the computers were shipped but then immediately recalled back to DellI never received both ordersI have sent numerous request asking Dell to refund the payments back to my credit card but I never received any refundI am a buyer from China and I think that's the reason Dell cancelled my ordersI am fine if they don't sell me computers but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about these two orders
Order 1:
Order date - June 15,
Order number - ***
Dell Purchase ID - *** Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Shipment tracking number - *** (recalled and sent back to Dell)
Shipping Address: NE AIRPORT WAY
IPS CNGCKTJC
PORTLAND, OR 97230-
Order 2:
Order date - October 04,
Order number - *** Dell Purc
I ordered an XPS (9550) in January, (Purchase ID *** / Order Number ***) It worked great for a month and a half and then I had an incident where a Dell technician came to fix a minor problem It ceased working from that point on Dell was never able to fix it over the course of weeks and many many hours with tech support and sending it back and reinstalling and having new parts put in
I returned it and after about a month they refunded me most of the money (- this was in July) I was told shortly after the remaining amount due (and 101.80) would be refunded This has not occurred to date and *** ** has ceased responding to my emails
Dell has blown it so entirely with this order and at this point I just want the remaining money refunded I have since switched to a company that cares about its customers I am convinced, at this point, that Dell does not
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display
I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I have ordered a battery back in January and it was the incorrect battery I contacted them towards the end of January to exchange it and they said it would be a case opened that would take 24-hours for the exchange After 24-hours of hearing nothing, I contacted them again and a new case was opened and said it would be expedited Fast forward weeks and I still have not received the new laptop battery or even any communication regarding this I used my Dell rewards for this
I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI
When I start working with the computer I have noticed that the computer has two problems
A key of the keyboard was broken
The compute getting too hot
I call to the Dell Castomer serviceThay told me that there is no software problem
They send and replace the broken the keyboardI told to the technician about the second issue
She order the motherboard replacement
In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective
She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer
Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound
After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve
Dear ***,
Thank you for contacting Dell Online Customer Care
I understand your concern for your Dell Purchased ID # ***
I apologize for the inconvenience
I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
Dell customer care department submitted a refund through a method that no longer is a viable option A laptop computer was purchased using a form of a gift card, it was a nonreloadable one time use card
Dell customer care department processed a refund that bounced four times However, they refused to make alternative arrangements to return my $for order #***
Dell customer care department failed to make any attempts to follhoping to profit by stealing the $
I purchased a Dell Inspiron series laptop in October 2015, for 800$I had problems with my display starting the first week of October When I complained, I was told that this was due to a problem with my OSI sent my laptop to their depot in TXMy warranty was still valid at this timeI was then informed that the actual cause was "customer induced damage" to my motherboard, which was not not covered by my warrantyI sent them pictures of my laptop before I sent it to their depot in Texas, to prove that I had not physically damaged my laptop in any wayIn spite of this this, I was told that in their technician's opinion, the damage was definitely customer induced
When there was no other way to get my laptop repaired, I paid them $for out-of-warranty repairsAfter making payment, I was assured that they would send me a shipping box within business days (I have email proof), since my laptop had been non-functional for nearly days After all this, it still t
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $Dell gift cardI agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within days)I contacted Dell and was told that there was no record of the promotion or gift cardI continued to pursue the matter until I was fed up and requested cancellation of the warranty extensionOnly then was I told that they would honor the promotion and I could expect the gift card in 6-weeksI continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-daysI no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
4/20/called a number from the Dell online sight
- purchased a year service contract
- my computer was accessed and worked on for two days (4/20/and 4/21/18) nothing was fixed and
lost communication
4/22/called Dell and explained the problemI gave them the service tag number 8GNNZand express service number ***
They could not find any information and said I had not purchased a service contract and could sell me another contract
I then called my credit cardTwo charges were made, one for $and another for $from Dell sales and servicesMy credit card company(*** *** *** *** ***) gave me the phone number ***, for the charge made by Dell sales and servicesUpon calling, they answered Dell order notification departmentThis was on Sunday 4/22/18, and could only talk to an operatorI will call Monday and ask for a refundEven if they refund my money there is something very wrong with De
I purchased laptops from Dell in a span of month and I was hesitant on getting another one from them because they all had issues and needed to be returnedHowever, I decided to go give it another shot because I was told I was gonna get an extra 10% off my next order and I clarified it to two customer care agent that I can use it on top of the military discount friends and family So I purchased a laptop and a day, Friday 11/3/17, later I saw that the military discount they were/are offering is 5% more so I chatted with a lady online and told her about my issue and instructed me to send an email to Dell customer care, which I did, so they can take care of itSo I called the following Monday and told them about it and the guy I spoke to said yeah, we'll do it but he didn't he only added another $which is equal to $which is not even close to what I was supposed to get, $So, I called back an hour later after getting out of work and another customer care agent I spoke to
I purchased a Alienware laptop ***Shortly after I purchased the laptop I started having issues with it freezing while restarting and blank black screens at start upI called Alienware Tech support and for weeks we went back and forth with remote sessions and multiple driver reinstallations, with no resolve Dell scheduled a replacement video card to be sent outThe card was sent and replaced by a Dell technician but was still having the same issuesThe Alienware technicians decided to do more trouble shooting remotely for another week but still getting the same issue after multiple attemptsThe tech Kelvin said he would get back with me on this matter he did not call or email with a follow upI called back spoke with a manger and he advised me that I could either have another tech come out or have this unit sent to the depo, I decided to have this unit sent to the depo for a full overhaul of the issueI received the unit back and upon powering the system up I received blue s
My first contact with Dell over my purchased laptop with the extended years of premium support was on September 4th
Starting in the middle of August my Dell laptop failed to be able to properly run anymore, greatly affecting my school work towards a *** *** *** at *** ***It for instance, won't run a program that is crucial to my degree, ***
Since the first contact date, Dell Premium Support has failed to fix the issue of my laptopI have been disrespected and hung up on by their "Senior Escalations Team" and am falling behind in school because of Dell's inability to provide a working product in a timely manner or fix this laptop
I have a Dell 2-in-Inspiron (model I7353) laptop that I bought in February, In January, 2017, I began experiencing display screen problemsWhen I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlierThe problem was resolved by technical support but it took quite some timeIn July/August of 2017, I began experiencing keyboard problemsAgain, I called Dell support and discovered the problem was caused by a driver update that Dell had pushed earlier I was on the phone with the technician for nearly minutes while he looked up records, talked me through a minute diagnostic, assured me Dell could resolve the problem and talked to a “higher authority” (at least minutes of the call)The phone was dead most of the time I waited for him to do somethingFinally, he informed me that I would have to wait for a call back from the “higher authority” but implied the issue would be resolvedThe laptop is no longer under warranty but, as the problem was caused by the Dell update, I assumed Dell would fix it gratisI then received the call back from the “higher authority”, her name is Harpreet (ID ***), who insisted that I pay $+ tax to extend the warranty for a year before they would make the repairI explained my position and, of course, refused to payIn summary, I have had two issues with this laptop in months, both caused by updates that Dell pushedThe first was resolved as the laptop was under warrantyThe second was notIf Dell updates cause problems my contention is that Dell should make the repairs gratisOtherwise, Dell’s demand for money is just another form of extortion
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops
One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter
When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again
Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have
In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through
Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained
In the end, Dell lost a loyal customerThanks for listening
Dear Sir/Madam,
I ordered two Dell computers from Dell.com back in June and October Both times the computers were shipped but then immediately recalled back to DellI never received both ordersI have sent numerous request asking Dell to refund the payments back to my credit card but I never received any refundI am a buyer from China and I think that's the reason Dell cancelled my ordersI am fine if they don't sell me computers but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about these two orders
Order 1:
Order date - June 15,
Order number - ***
Dell Purchase ID - *** Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Shipment tracking number - *** (recalled and sent back to Dell)
Shipping Address: NE AIRPORT WAY
IPS CNGCKTJC
PORTLAND, OR 97230-
Order 2:
Order date - October 04,
Order number - *** Dell Purc
I ordered an XPS (9550) in January, (Purchase ID *** / Order Number ***) It worked great for a month and a half and then I had an incident where a Dell technician came to fix a minor problem It ceased working from that point on Dell was never able to fix it over the course of weeks and many many hours with tech support and sending it back and reinstalling and having new parts put in
I returned it and after about a month they refunded me most of the money (- this was in July) I was told shortly after the remaining amount due (and 101.80) would be refunded This has not occurred to date and *** ** has ceased responding to my emails
Dell has blown it so entirely with this order and at this point I just want the remaining money refunded I have since switched to a company that cares about its customers I am convinced, at this point, that Dell does not
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display
I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I have ordered a battery back in January and it was the incorrect battery I contacted them towards the end of January to exchange it and they said it would be a case opened that would take 24-hours for the exchange After 24-hours of hearing nothing, I contacted them again and a new case was opened and said it would be expedited Fast forward weeks and I still have not received the new laptop battery or even any communication regarding this I used my Dell rewards for this
I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI
When I start working with the computer I have noticed that the computer has two problems
A key of the keyboard was broken
The compute getting too hot
I call to the Dell Castomer serviceThay told me that there is no software problem
They send and replace the broken the keyboardI told to the technician about the second issue
She order the motherboard replacement
In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective
She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer
Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound
After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve
Dear ***,
Thank you for contacting Dell Online Customer Care
I understand your concern for your Dell Purchased ID # ***
I apologize for the inconvenience
I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
Dell customer care department submitted a refund through a method that no longer is a viable option A laptop computer was purchased using a form of a gift card, it was a nonreloadable one time use card
Dell customer care department processed a refund that bounced four times However, they refused to make alternative arrangements to return my $for order #***
Dell customer care department failed to make any attempts to follhoping to profit by stealing the $
I purchased a Dell Inspiron series laptop in October 2015, for 800$I had problems with my display starting the first week of October When I complained, I was told that this was due to a problem with my OSI sent my laptop to their depot in TXMy warranty was still valid at this timeI was then informed that the actual cause was "customer induced damage" to my motherboard, which was not not covered by my warrantyI sent them pictures of my laptop before I sent it to their depot in Texas, to prove that I had not physically damaged my laptop in any wayIn spite of this this, I was told that in their technician's opinion, the damage was definitely customer induced
When there was no other way to get my laptop repaired, I paid them $for out-of-warranty repairsAfter making payment, I was assured that they would send me a shipping box within business days (I have email proof), since my laptop had been non-functional for nearly days After all this, it still t
I was called about extending my warranty and offered a promotion in which, if I extended my warranty, I would receive a $Dell gift cardI agreed to extend my warranty and was charged for it but the gift card never arrived (it was originally promised within days)I contacted Dell and was told that there was no record of the promotion or gift cardI continued to pursue the matter until I was fed up and requested cancellation of the warranty extensionOnly then was I told that they would honor the promotion and I could expect the gift card in 6-weeksI continued to press for a cancellation, owing to the inability of Dell to follow through on their promises (what else is a warranty but a promise of future service) and was told that I could expect the gift card in 3-daysI no longer want anything to do with this situation or Dell and simply want to cancel the extension on my warranty as Dell has proven to be utterly incapable of following through on an obligation unless I c
4/20/called a number from the Dell online sight
- purchased a year service contract
- my computer was accessed and worked on for two days (4/20/and 4/21/18) nothing was fixed and
lost communication
4/22/called Dell and explained the problemI gave them the service tag number 8GNNZand express service number ***
They could not find any information and said I had not purchased a service contract and could sell me another contract
I then called my credit cardTwo charges were made, one for $and another for $from Dell sales and servicesMy credit card company(*** *** *** *** ***) gave me the phone number ***, for the charge made by Dell sales and servicesUpon calling, they answered Dell order notification departmentThis was on Sunday 4/22/18, and could only talk to an operatorI will call Monday and ask for a refundEven if they refund my money there is something very wrong with De