The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I bought a laptop from Dell at the end of October and it has not work since day one the hard drive failed and doesn't allow the computer to work I've contacted l was on the phone for hours with a customer service technical support they went through everything they could to try to fix it and was not able to they said an appointment Monday from to 10:and then called me back and told me they weren't going to be able to make it so they made it for Thursday I told them it had to be in the morning and once again I'm doing told well our technician will get there when he gets there which could be to the end of the day I called Dell back and I'm getting the runaroundAsk for a supervisor and first of all Outsourcing should not be done barely can understand these peopleThey won't transfer me any higher up they said somebody will call me back within hours I spent over $on a laptop that I cannot use I bought this for school with my grant moneyI feel I bought a system that they k
I ordered a Dell Computer (order #***) and part of the deal was if I used my Dell credit card that I would get 10% back in Dell rewards within hours of ordered confirmed as stated on their website I placed my order on 11/28/16, received my new computer on 12/04/and paid with my Dell credit card and then paid off the credit card on 12/15/ I never received my Dell rewards of $as promised I called in numerous times and received no help at all I wanted to order a second computer and use my rewards towards that computer I told the customer service reps this and was told my rewards would be expedited into my account As of today, there are no rewards I have had to call in numerous times, was placed on hold for many minutes, transferred numerous times and told I could not speak with a manager I requested this issue to be given to a manager due to the reps not knowing what to do I also could not understand half of the reps that tried to help I am owed
I purchased a Dell tablet on line from *** ***It is within the year warranty periodThe tablet no longer powers onI took it to *** *** and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I very recently purchased a Dell Inspiron laptop for work use After only months of light use, the hinge assembly broke A screw inside the hinge snapped, causing the screen to pull away from the cover The computer was not dropped or banged nor involved in any accidents The hinge malfunction is definately a defect, and not the result of accident or violence I purchased a PREMIUM upgraded warranty to cover this unit When I called Dell to explain my problem and schedule a repair, I was brushed off I called two other departments, two more times Each time, after minutes on the phone, I was brushed off The people answering the phone had a thick accent that was difficult for me to understand, and they were rude in their manner They insisted that I had caused the damage to the unit One man even said that there is NO WAY that could happen unless as a result of rough treatment on my part A quick Google search showed me that hinge problems on this particular laptop is
Recently order a Dell laptop computer Inspiron color blue, paid for day shipping when laptop arrived it was in the wrong colorCompany sent a white and black laptop, when I contacted the company I was informed that the product does not qualify for a exchange only option offered was to return computer and receive a refund, process will take to days before funds are deposited back on card
I purchased a monitor (Dell UltraSharp 4K Monitor - ***) from Dell website on May 28th
However, I was charged twice for the monitor ($x 2), once on May 30th, a second time on June 1st
When I called Dell customer service to discuss the issue, I was kicked between different departments in a loopNo one thinks it's his or her problem, they just want to transfer me to other departments as soon as possibleFinally someone gave me a number of their "verification department"I called this number, and was put on hold for more than half an hour, and then the Dell phone system transferred me to their general customer service! So I was thrown back to the starting point again!
I called their "verification department" several more times and the same thing happened every timeI also left a voicemail, and Dell promised that they will call me back within hoursBut no one called me
I'm surprised that Dell charged me twice for a single purchase, and I'm disappointed with
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number ***and a dispatch number of ***after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was ***., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
Continue to call customer service get cut off Call going to foreign county and the connection is not clear Continue to be transferred to different callers each asking same questions and not solving problem
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
After purchasing my computer I started to notice some issues with the PCI have several issue with my computer including: The wireless networking would loss connectivity every 5-minutes and the only way to resolve the issue was to reboot the computer, very slow performance when any light browsing or even word processing was being performed, freezing issues, and the AC adapter not charging the computerI reached out to Dell support and after an hour of troubleshooting, I agreed to send the computer in for repair
Once I received the returned computer, I reviewed the attached documentation and found that a good majority of the parts inside of the computer had been replaced(HDD,NIC card, motherboard)
I continued to use the computer for a month and it has now started to have the same issues againI began to look into the issue and have found several reviews on both Dell's website as well as others, complaining of similar issues even after hardware replacement
I reached ou
I own a NEW XPS laptop that has some issues with battery and other cosmetic issues! I contacted Dell support under active warranty and I filed a complaint regarding the following:
1.Battery short life with decreased capacity of 10% (10% wear)
2.Track-pad miss-aligned (shifted to the right side)
3.Frontal gap between palm rest piece and bottom cover
4.Screen light bleed issue
They run some remote diagnostics and they asked me to ship the unit to Dell repair center and provided me with a shipping labelI shipped the unit on July 24th, and waited days to receive it backI opened the package and inspected the unit to find the following defects:
1.Battery still shows 10% wear! (Windows battery reports show full capacity of 87,mAh instead of the designed 97,mAh)
2.Keyboard now is miss-placed or broken! I have noticed that some buttons on the right side is sunken down and almost half-pressed as compared to the left side
3.Frontal gap still exist and now even lar
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number
I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation
On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days
Today, October 26th has been business days since I was told a refun
I purchased a 65" LG television on Black Fri*** this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
My wireless adapter has not been working since Friday, October 28, I called Dell Support on Saturday, October 29th and they did a system restart that did not resolve the issue I called Dell Support again on Monday, October 31st and the issue was still not resolved I had a third call scheduled on Thursday, November 3rd, for which the customer support rep was late calling me so I called After an hour the issue was still not resolved Finally I set another call for Sunday, November 6th at 3:pm A tech never called and I called in at 3:pm After hours, the issue was still not resolved I asked several times to speak to a manager, which was overlooked as well as asked for refund of $(which I paid initially on Saturday Oct 29th as my laptop is out of warranty) I am filing a complaint again customer support of Dell and asking for a full refund of the amount paid
Purchased new XPS desk top along with DELL RECOMMENDED 8G memory moduleModule came in separate order, invoice O.N*** at a cost of $Module did not work in new desk top, hours spent with Dell tech, told I need two of same for operation, ordered a 2nd module from Dell O.N*** on invoice for $for a total of $investedReceived 2nd module today 8/16/16, (one module is made in Korea, other is made in China), both have same Item # when ordered, still won't work Dell tech now tells me these modules are not compatible with my desk topOrdered the correct modules that Dell now recommends at $(2) with the assurance I would be reimbursed for the first THEY recommendedAfter going through reps today did not get reimbursement resolved
Computer Service Tag # ***
Express #***
Have had issues in the past where Dell techs purposely delayed results of issue until deadline for being resolved ran out, don't want a repeat of t
The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I bought a laptop from Dell at the end of October and it has not work since day one the hard drive failed and doesn't allow the computer to work I've contacted l was on the phone for hours with a customer service technical support they went through everything they could to try to fix it and was not able to they said an appointment Monday from to 10:and then called me back and told me they weren't going to be able to make it so they made it for Thursday I told them it had to be in the morning and once again I'm doing told well our technician will get there when he gets there which could be to the end of the day I called Dell back and I'm getting the runaroundAsk for a supervisor and first of all Outsourcing should not be done barely can understand these peopleThey won't transfer me any higher up they said somebody will call me back within hours I spent over $on a laptop that I cannot use I bought this for school with my grant moneyI feel I bought a system that they k
I ordered a Dell Computer (order #***) and part of the deal was if I used my Dell credit card that I would get 10% back in Dell rewards within hours of ordered confirmed as stated on their website I placed my order on 11/28/16, received my new computer on 12/04/and paid with my Dell credit card and then paid off the credit card on 12/15/ I never received my Dell rewards of $as promised I called in numerous times and received no help at all I wanted to order a second computer and use my rewards towards that computer I told the customer service reps this and was told my rewards would be expedited into my account As of today, there are no rewards I have had to call in numerous times, was placed on hold for many minutes, transferred numerous times and told I could not speak with a manager I requested this issue to be given to a manager due to the reps not knowing what to do I also could not understand half of the reps that tried to help I am owed
I purchased a Dell tablet on line from *** ***It is within the year warranty periodThe tablet no longer powers onI took it to *** *** and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I very recently purchased a Dell Inspiron laptop for work use After only months of light use, the hinge assembly broke A screw inside the hinge snapped, causing the screen to pull away from the cover The computer was not dropped or banged nor involved in any accidents The hinge malfunction is definately a defect, and not the result of accident or violence I purchased a PREMIUM upgraded warranty to cover this unit When I called Dell to explain my problem and schedule a repair, I was brushed off I called two other departments, two more times Each time, after minutes on the phone, I was brushed off The people answering the phone had a thick accent that was difficult for me to understand, and they were rude in their manner They insisted that I had caused the damage to the unit One man even said that there is NO WAY that could happen unless as a result of rough treatment on my part A quick Google search showed me that hinge problems on this particular laptop is
Recently order a Dell laptop computer Inspiron color blue, paid for day shipping when laptop arrived it was in the wrong colorCompany sent a white and black laptop, when I contacted the company I was informed that the product does not qualify for a exchange only option offered was to return computer and receive a refund, process will take to days before funds are deposited back on card
I purchased a monitor (Dell UltraSharp 4K Monitor - ***) from Dell website on May 28th
However, I was charged twice for the monitor ($x 2), once on May 30th, a second time on June 1st
When I called Dell customer service to discuss the issue, I was kicked between different departments in a loopNo one thinks it's his or her problem, they just want to transfer me to other departments as soon as possibleFinally someone gave me a number of their "verification department"I called this number, and was put on hold for more than half an hour, and then the Dell phone system transferred me to their general customer service! So I was thrown back to the starting point again!
I called their "verification department" several more times and the same thing happened every timeI also left a voicemail, and Dell promised that they will call me back within hoursBut no one called me
I'm surprised that Dell charged me twice for a single purchase, and I'm disappointed with
I was told when I purchased a new Desktop computer on January 25, that I would receive a $gift card through the Dell Advantage Rewards program I The first time I was told it would be to days after my computer shipped when I received the gift card When I didn't receive the card in the specified amount of time, I called again at which time I was told it would be to days from the time I made the purchase After Days I called, and was told it would be a few more days, and then I would receive my gift card I called again after days, and now I am being told that it will be yet another few days before I receive the gift card I feel this is completely unacceptable If I am told I will receive something in a certain amount of time, then I should receive it in that amount of time
I placed an order of a two-monitor-bundle at Dell.com, on Nov 22, However, Dell just cancel this order stating It was an "price error"
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number ***and a dispatch number of ***after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was ***., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
Continue to call customer service get cut off Call going to foreign county and the connection is not clear Continue to be transferred to different callers each asking same questions and not solving problem
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
After purchasing my computer I started to notice some issues with the PCI have several issue with my computer including: The wireless networking would loss connectivity every 5-minutes and the only way to resolve the issue was to reboot the computer, very slow performance when any light browsing or even word processing was being performed, freezing issues, and the AC adapter not charging the computerI reached out to Dell support and after an hour of troubleshooting, I agreed to send the computer in for repair
Once I received the returned computer, I reviewed the attached documentation and found that a good majority of the parts inside of the computer had been replaced(HDD,NIC card, motherboard)
I continued to use the computer for a month and it has now started to have the same issues againI began to look into the issue and have found several reviews on both Dell's website as well as others, complaining of similar issues even after hardware replacement
I reached ou
I own a NEW XPS laptop that has some issues with battery and other cosmetic issues! I contacted Dell support under active warranty and I filed a complaint regarding the following:
1.Battery short life with decreased capacity of 10% (10% wear)
2.Track-pad miss-aligned (shifted to the right side)
3.Frontal gap between palm rest piece and bottom cover
4.Screen light bleed issue
They run some remote diagnostics and they asked me to ship the unit to Dell repair center and provided me with a shipping labelI shipped the unit on July 24th, and waited days to receive it backI opened the package and inspected the unit to find the following defects:
1.Battery still shows 10% wear! (Windows battery reports show full capacity of 87,mAh instead of the designed 97,mAh)
2.Keyboard now is miss-placed or broken! I have noticed that some buttons on the right side is sunken down and almost half-pressed as compared to the left side
3.Frontal gap still exist and now even lar
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number
I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation
On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days
Today, October 26th has been business days since I was told a refun
I purchased a 65" LG television on Black Fri*** this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
My wireless adapter has not been working since Friday, October 28, I called Dell Support on Saturday, October 29th and they did a system restart that did not resolve the issue I called Dell Support again on Monday, October 31st and the issue was still not resolved I had a third call scheduled on Thursday, November 3rd, for which the customer support rep was late calling me so I called After an hour the issue was still not resolved Finally I set another call for Sunday, November 6th at 3:pm A tech never called and I called in at 3:pm After hours, the issue was still not resolved I asked several times to speak to a manager, which was overlooked as well as asked for refund of $(which I paid initially on Saturday Oct 29th as my laptop is out of warranty) I am filing a complaint again customer support of Dell and asking for a full refund of the amount paid
Purchased new XPS desk top along with DELL RECOMMENDED 8G memory moduleModule came in separate order, invoice O.N*** at a cost of $Module did not work in new desk top, hours spent with Dell tech, told I need two of same for operation, ordered a 2nd module from Dell O.N*** on invoice for $for a total of $investedReceived 2nd module today 8/16/16, (one module is made in Korea, other is made in China), both have same Item # when ordered, still won't work Dell tech now tells me these modules are not compatible with my desk topOrdered the correct modules that Dell now recommends at $(2) with the assurance I would be reimbursed for the first THEY recommendedAfter going through reps today did not get reimbursement resolved
Computer Service Tag # ***
Express #***
Have had issues in the past where Dell techs purposely delayed results of issue until deadline for being resolved ran out, don't want a repeat of t