My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
I order a product on the 16th of September I decided to cancel the purchase and then changed my mind I found out the cancellation was unsuccessful so I was happy A few days pass and they did not ship my order I have now had 20-calls trying to get them to ship my order
I cannot even tell you what they told me because I get a different answer from each person I talk to It is out of stock, our sytems are messed up, our distributors system is messed up, etc
I bought an Item at Dell.com which was a Dell UltraSharp Dual Monitor Bundle - U2412M with MDSAfter placing the order and a charge was placed on my credit cardWithin a few days they canceled my order per my requestI never requested a cancellationThey sent out a completely and deceitful email that incited into a cancellation that was never requested
This is they email they sent,
Your order has been cancelled
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call 800-624-and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only
I contacted in ways:
Customer Care ( ###-###-####)
Customer Care for unresolved issues (***)
Twitter Handle (@DellCares)
I am a student and really need laptop for m
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: *** Service Tag: ***Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA#*** using a shipping label with Purolator PIN# *** that DELL provided This was done as instructed around Feb 6th
This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # *** Service Request ***" and promised to update me within hoursThe agent was "*** ***" email "***_***
I am a full-time student in collegeI purchased a Dell 2-n-laptop that was over $at the beginning of FebruarySince then I have sent my laptop in or had a technician come to repair it times I am weeks into classes and I am having to send my laptop in again because the charger isn't working correctlyEvery time I call customer support they make me send it in again, the last time I sent it in the issue didn't even get repaired correctlyI have asked for a refund or a new laptop so I wouldn't have to send it in again but they denied my request because it has been over days since I purchased my product I am thoroughly frustrated with this product and their "customer support"
I received a new laptop on or about august 11th for my business, I used the computer less then a dozen times and it crashed wiping it clean on or about September 7thI spent a minimum of 4-hours on the phone with Dell TechI had to purchase a memory stick, find a laptop to borrow and spend and a ridiculous amount of time to basically replace the hard driveOnly to be told repeatedly this was a know glitch with the windows operating system and that this could easily happen againThis is not acceptableThey admitted it was their issueI asked to computer be replaced as I cannot risk this happening againIt is an unreliable computer and I could lose all my work in the middle of completing itAlso, none of the free programs or trials that had been activated and registered where on the replaced hard driveThey were unable to resolve thisThe computer has had glitches sinceI purchased a new computer, and I which it replaced with a new computerThey have offered to refurbish it
I purchased a new computer from *** on September 28th
The order was suppose to include a "free digital copy of Tomb Raider & Rise of the Tomb Raider"
My new computer arrived on Monday, October 1st
I never received instruction on how to obtain my free digital copy of this product
I contact Dell Customer Service on Monday, October 1, regarding the missing product My submission generated a request number: ***
Also on Monday, October 1, I chatted with an online with a Customer Service Rep: Agent (***)
He gave me the link to redeem a free digital download: ***
The link is broken and doesn't work
I was contacted by *** *** on October His email stated that the instructions on the free digital download would be emailed on October
I waited and received no such email on October
Today October I was emailed by ***
My Dell Inspiron laptop has a defective LED screen that I have attempted to get replaced under warranty The laptop constantly boots into a black screen not Windows Since the incident of the black screen the LED screen flickers constantly and the colors are all washed outThe screen looks terrible and it is very hard to read textThe white backgrounds on the screen have a reddish cast to themI called up Dell to get technical supportThat is when my nightmare beganI have been troubleshooting with numerous Dell technicians for days upon days with no resolutionThe last technician kept me on the phone for over hours troubleshooting He made me wipe my complete hard drive and reinstall Windows Reinstalling windows had absolutely no effect on my defective LED Screen My screen still looks terribleThe tech still kept insisting it was a software problem even after the reinstall of Windows The only thing the reinstall of Windows did was make me lose all my ins
On September 7, 2016, I placed an order for an Inspiron Series laptop with an i3-6100U processorI received an order acknowledgement email with the purchase ID number of ***The email listed an estimated delivery date of 9/12/Today is 9/15/and I have not received an order confirmation or order number yet On 9/13/16, after there was no delivery, I checked on the order again only to find that my purchase ID couldn't even be looked upI spoke to customer service, who told me to talk to sales, who told me to talk to order modification, who told me to talk to the gift card verification department, who told me to talk to customer serviceI've been going in circles and attempting to find out WHY my order has not shipped I've been told it was because "The gift card you used probably expired", however this was confirmed not to be true after speaking with the card verification department I was told by someone else that they ran out of a part for the comp
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped
I called Dell after seeing that the system is under warranty
Upon describing the problem, the call center employee, *** *** told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer
I explained that that was unacceptable and asked to speak to her supervisor *** then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
I have an Alienware high end computer that is barely over a year old and it started blue screening indiscriminately and rebooting my computer regardless of whether it was in use I did AS instructed and submitted an ticket through support assist days later I get an email response (request ***) basically saying I can respond with a time between and to have them call me for help Um, those are the same hours I work, which means I am not at home and can't be calling about my home computer I have premium support and paid a premium for it I might add, since when is that 9-4?? So I write back and they say well then you have to call this toll free number to get help "after hours" So I call that number one night, I am on hold for minutes before someone who speaks little english comes on and says he is just an operator and they are experiencing high call volume and will have to call me back Seriously............after minutes............so I give him my number No o
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back
I’m behind in working from home and school work this what I sent Dell (times)
On Sep 17, 2018, at 5:AM, wrote:
For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on * *** *** ***
You can also contact customer care
I ordered a laptop on August 2nd The address and phone number had changed from the last time I had placed the order so I entered the new address and phone information as I placed the order Estimated delivery date of the 10th On the 11th I went to check where it was and the old address was used for shipping the package so it was undeliverable I call FedEx to change the address and they tell me that only Dell can change the address on their shipments
So I call Dell The support person on the other end said he put in a ticket, said it would take 24-hours and would contact me when it's changed Well I get an e-mail from some other department saying there's a shipping problem with my order (and that the order hadn't even been shipped yet when it had) and a different number to call So I call that number I give them the new address and they inquire about my phone number asking if it was the one they had It wasn't as that was the old one so I give them my new one and t
I purchased a Dell Computer (Service Tag***) with Express Code ***I have wiped the computer three times to start freshThe operating systems runs at a snail pace, pauses, and freezes with minimal applications runningThe reason I purchased this computer is my last Dell Computer (Service Tag *** *** did the same thing and I thought it was something I did to cause this to happenThis is not the caseThe computer(s) do not represent the Dell product I have used in the pastthere are my fifth and sixth Dell computers I have purchased and used
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees
What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps
I purchased an Alienware Rlaptop at the end of NovemberIt arrived in the first week of December and worked for an entire weekAfter that, Dell ordered parts to fix the laptop and sent someone to fix it by the end of DecemberThat didn't work, so Dell had me ship it to its repair facilityThe laptop thus went into repair and waited on parts until last week when it was deemed unfixableSo Dell emailed me on Friday with two replacement configurations that didn't match what I purchasedSo on Monday I contacted Dell to cancel the purchase and get a refundThey said I can't because the return window ended on Decemberwhile it was waiting to be fixed
I recently bought a computer that is supposed to be one of the fastest on the marketWhen I received it I noticed that the mouse icon constantly froze up and so did the screenI call dell support an was prompt to basically wipe the entire computer and try it againThis did not workI was happy to know that they would send me another computer outI received that computer and noticed the same problem with that oneLagging/freezing mouse icon and screenI recently filled out a form in which it took my twenty five minutes to just put the addressWhen I called dell back I was told that all they could do is the same thing that they did before on this oneI asked for a refund and she told me that she just wanted to set a standard before talking to the return department that its been over the days allotted for the refundI told her that I just received the computer (second one)She said that the days is based off the original invoiceIt took a week for the first one to arriv
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
I purchased Dell black ink cartridges KX series for my Dell printer I have opened of the sealed packages The first few, although they did work and had ink in them, did not last as long as they should have The next three cartridges were completely empty of ink They were in sealed packages but had no ink at all in them The next package workedare empty have not been opened I called Dell and was given a huge run around trying to find out how I can exchange them No one is even interested that the product is defective and they refuse to honor their productI have spoken with six employees who kept sending me back and forth from customer service to tech like I was a ping pong ball and no one would help me and I was disconnected twice As the store that I purchased the ink from has permanently closed, I cannot return the Dell productEach cartridge was approx$The box has the Vendor ID and barcodes and individual boxes are sealed and have bar
My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
I order a product on the 16th of September I decided to cancel the purchase and then changed my mind I found out the cancellation was unsuccessful so I was happy A few days pass and they did not ship my order I have now had 20-calls trying to get them to ship my order
I cannot even tell you what they told me because I get a different answer from each person I talk to It is out of stock, our sytems are messed up, our distributors system is messed up, etc
I bought an Item at Dell.com which was a Dell UltraSharp Dual Monitor Bundle - U2412M with MDSAfter placing the order and a charge was placed on my credit cardWithin a few days they canceled my order per my requestI never requested a cancellationThey sent out a completely and deceitful email that incited into a cancellation that was never requested
This is they email they sent,
Your order has been cancelled
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call 800-624-and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
My Dell XPS Laptop started giving blue screen problems after updating the latest drivers from Dell's website, hence I understand that Dell is responsible for this problemAnd they should resolve this problem proactivelyI really tried hard to resolve it myself and also with the help of dell technical support, and then sent to depotThe expected time to resolution of regular warranty problem is to daysBut they are unable to resolve my issue from last days and they keep on extending the estimated timelines due to part unavailabilityAlso I am asking Dell representatives to to inform me about the concerned person whom I can contact to report my grievance but they are not providing any and trying to resolve at their end only
I contacted in ways:
Customer Care ( ###-###-####)
Customer Care for unresolved issues (***)
Twitter Handle (@DellCares)
I am a student and really need laptop for m
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: *** Service Tag: ***Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA#*** using a shipping label with Purolator PIN# *** that DELL provided This was done as instructed around Feb 6th
This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # *** Service Request ***" and promised to update me within hoursThe agent was "*** ***" email "***_***
I am a full-time student in collegeI purchased a Dell 2-n-laptop that was over $at the beginning of FebruarySince then I have sent my laptop in or had a technician come to repair it times I am weeks into classes and I am having to send my laptop in again because the charger isn't working correctlyEvery time I call customer support they make me send it in again, the last time I sent it in the issue didn't even get repaired correctlyI have asked for a refund or a new laptop so I wouldn't have to send it in again but they denied my request because it has been over days since I purchased my product I am thoroughly frustrated with this product and their "customer support"
I received a new laptop on or about august 11th for my business, I used the computer less then a dozen times and it crashed wiping it clean on or about September 7thI spent a minimum of 4-hours on the phone with Dell TechI had to purchase a memory stick, find a laptop to borrow and spend and a ridiculous amount of time to basically replace the hard driveOnly to be told repeatedly this was a know glitch with the windows operating system and that this could easily happen againThis is not acceptableThey admitted it was their issueI asked to computer be replaced as I cannot risk this happening againIt is an unreliable computer and I could lose all my work in the middle of completing itAlso, none of the free programs or trials that had been activated and registered where on the replaced hard driveThey were unable to resolve thisThe computer has had glitches sinceI purchased a new computer, and I which it replaced with a new computerThey have offered to refurbish it
I purchased a new computer from *** on September 28th
The order was suppose to include a "free digital copy of Tomb Raider & Rise of the Tomb Raider"
My new computer arrived on Monday, October 1st
I never received instruction on how to obtain my free digital copy of this product
I contact Dell Customer Service on Monday, October 1, regarding the missing product My submission generated a request number: ***
Also on Monday, October 1, I chatted with an online with a Customer Service Rep: Agent (***)
He gave me the link to redeem a free digital download: ***
The link is broken and doesn't work
I was contacted by *** *** on October His email stated that the instructions on the free digital download would be emailed on October
I waited and received no such email on October
Today October I was emailed by ***
My Dell Inspiron laptop has a defective LED screen that I have attempted to get replaced under warranty The laptop constantly boots into a black screen not Windows Since the incident of the black screen the LED screen flickers constantly and the colors are all washed outThe screen looks terrible and it is very hard to read textThe white backgrounds on the screen have a reddish cast to themI called up Dell to get technical supportThat is when my nightmare beganI have been troubleshooting with numerous Dell technicians for days upon days with no resolutionThe last technician kept me on the phone for over hours troubleshooting He made me wipe my complete hard drive and reinstall Windows Reinstalling windows had absolutely no effect on my defective LED Screen My screen still looks terribleThe tech still kept insisting it was a software problem even after the reinstall of Windows The only thing the reinstall of Windows did was make me lose all my ins
On September 7, 2016, I placed an order for an Inspiron Series laptop with an i3-6100U processorI received an order acknowledgement email with the purchase ID number of ***The email listed an estimated delivery date of 9/12/Today is 9/15/and I have not received an order confirmation or order number yet On 9/13/16, after there was no delivery, I checked on the order again only to find that my purchase ID couldn't even be looked upI spoke to customer service, who told me to talk to sales, who told me to talk to order modification, who told me to talk to the gift card verification department, who told me to talk to customer serviceI've been going in circles and attempting to find out WHY my order has not shipped I've been told it was because "The gift card you used probably expired", however this was confirmed not to be true after speaking with the card verification department I was told by someone else that they ran out of a part for the comp
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped
I called Dell after seeing that the system is under warranty
Upon describing the problem, the call center employee, *** *** told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer
I explained that that was unacceptable and asked to speak to her supervisor *** then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
I have an Alienware high end computer that is barely over a year old and it started blue screening indiscriminately and rebooting my computer regardless of whether it was in use I did AS instructed and submitted an ticket through support assist days later I get an email response (request ***) basically saying I can respond with a time between and to have them call me for help Um, those are the same hours I work, which means I am not at home and can't be calling about my home computer I have premium support and paid a premium for it I might add, since when is that 9-4?? So I write back and they say well then you have to call this toll free number to get help "after hours" So I call that number one night, I am on hold for minutes before someone who speaks little english comes on and says he is just an operator and they are experiencing high call volume and will have to call me back Seriously............after minutes............so I give him my number No o
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back
I’m behind in working from home and school work this what I sent Dell (times)
On Sep 17, 2018, at 5:AM, wrote:
For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on * *** *** ***
You can also contact customer care
I ordered a laptop on August 2nd The address and phone number had changed from the last time I had placed the order so I entered the new address and phone information as I placed the order Estimated delivery date of the 10th On the 11th I went to check where it was and the old address was used for shipping the package so it was undeliverable I call FedEx to change the address and they tell me that only Dell can change the address on their shipments
So I call Dell The support person on the other end said he put in a ticket, said it would take 24-hours and would contact me when it's changed Well I get an e-mail from some other department saying there's a shipping problem with my order (and that the order hadn't even been shipped yet when it had) and a different number to call So I call that number I give them the new address and they inquire about my phone number asking if it was the one they had It wasn't as that was the old one so I give them my new one and t
I purchased a Dell Computer (Service Tag***) with Express Code ***I have wiped the computer three times to start freshThe operating systems runs at a snail pace, pauses, and freezes with minimal applications runningThe reason I purchased this computer is my last Dell Computer (Service Tag *** *** did the same thing and I thought it was something I did to cause this to happenThis is not the caseThe computer(s) do not represent the Dell product I have used in the pastthere are my fifth and sixth Dell computers I have purchased and used
Purchased Dell Chromebook 12/ Checked status on 11th and 12th ok Check Account Money withdrawn to pay for ordered computer Checked status on 13, order cancelled, check email, no cancel notice, check account, money transfered to dell on 11th Chat via internet with Dell Rep, told me part issue, check dell website, PC still avaiable to order Call Dell, given another reason: No computers to sell, check website, still available, contact dell via facebook, told problem with payment, different LIES from different dell employees
What really happened? The decided to terminate discount after contractual sale, lie to this customer, mis inform this customer, and offer no resolution Wasted hour on phone, minutes on chat, min via facebook dell reps
I purchased an Alienware Rlaptop at the end of NovemberIt arrived in the first week of December and worked for an entire weekAfter that, Dell ordered parts to fix the laptop and sent someone to fix it by the end of DecemberThat didn't work, so Dell had me ship it to its repair facilityThe laptop thus went into repair and waited on parts until last week when it was deemed unfixableSo Dell emailed me on Friday with two replacement configurations that didn't match what I purchasedSo on Monday I contacted Dell to cancel the purchase and get a refundThey said I can't because the return window ended on Decemberwhile it was waiting to be fixed
I recently bought a computer that is supposed to be one of the fastest on the marketWhen I received it I noticed that the mouse icon constantly froze up and so did the screenI call dell support an was prompt to basically wipe the entire computer and try it againThis did not workI was happy to know that they would send me another computer outI received that computer and noticed the same problem with that oneLagging/freezing mouse icon and screenI recently filled out a form in which it took my twenty five minutes to just put the addressWhen I called dell back I was told that all they could do is the same thing that they did before on this oneI asked for a refund and she told me that she just wanted to set a standard before talking to the return department that its been over the days allotted for the refundI told her that I just received the computer (second one)She said that the days is based off the original invoiceIt took a week for the first one to arriv
I purchased thus computer from day one there was issues with itFirst it started charging we notified the the number they ran me through initial trouble shooting This did not fix the problemThe next issue was the key board this happened x I continually called a the charging issues but no results and now buy the time the company did something the battery no longer had a warrantyThe final issue was the connectivity issues to the internetAgain the company did trouble shooting but never solved the issueI called dell again asked them (dell) to fixthe wireless card as it was damaged prior to me buy itI have sent the computer multiple times asked them to correct the problems but dell never resolved the issues just waited for the warranty to expire
I purchased Dell black ink cartridges KX series for my Dell printer I have opened of the sealed packages The first few, although they did work and had ink in them, did not last as long as they should have The next three cartridges were completely empty of ink They were in sealed packages but had no ink at all in them The next package workedare empty have not been opened I called Dell and was given a huge run around trying to find out how I can exchange them No one is even interested that the product is defective and they refuse to honor their productI have spoken with six employees who kept sending me back and forth from customer service to tech like I was a ping pong ball and no one would help me and I was disconnected twice As the store that I purchased the ink from has permanently closed, I cannot return the Dell productEach cartridge was approx$The box has the Vendor ID and barcodes and individual boxes are sealed and have bar