We purchased two DELL Laptop computers with a 3-year in home service warranty and returned one of them The computer we kept has a broken screen so we called to get it repaired under warranty When we called we found out DELL had a hold on the computer because they mixed up the two computersWhile their customer service had supposedly removed the hold on the computer, they technical support team still sees the hold and will not send out service to fix the computer We have spent more than hours on the phone with themThis is an internal DELL issue that only DELL can resolve We want our computer fixed as soon as possible
I ordered a new Dell Inspiron computer on 3/9/and received it on 3/14/ I set it all up and used it for days and then I had problems with the computer shutting down many times so I contacted dell through chat, The guy took control of my computer through remote assistance, He did a lot of things and then said it should work just fine but if I still have problems to contact them again, so I ad to contact them again I have been in constant contact since then They made a system exchange dispatch order 3/21/where they would send me a new computer and I would send the broken one back I waited for it to come and it didn't come so I contacted them again I just keep getting the run around now,, They said something happened to the first dispatch order so they made a new one and i'm still waiting after many many e-mails and many phone calls with promisesI just want the computer I ordered to be working so I can enjoy it
I purchased Dell XPS all in one computers months agoBoth have started to have increasing black screens despite being onI found online that this has been a chronic issue with this computer since I have just spent hours on the support line with Dell, where despite my current hardware warranty, they feigned ignorance that this is a recognized problem with the computer, and refused to provide any service unless I paid additional money for a software warrantyThey refused to tell me the likely cause of the black screen issue on both of my computersOnline accounts indicate this is usually a hardware issueThis has cost me 1/of work, let alone loss of documents and the cost of purchasing replacement computers
I have talked to Dell Technical support numerous time about the issues with my laptopI brought the computer October from Office Depot Office Supply storeThe first Dell computer that I brought from Office Depot had the same problems, and I returned the computer the very next day to Office Depot Office Supply storeThe Manger at Office Depot told me Do Not Return Any More Computer, and he instructed me to contact Dell Technical supportUp until this day Dell has been unable to fix my computer, and has instructed me to email them about the current computer problems.I have been on the phone with remote access with Dell Technical support and my computer still have the following problems
1.) AC Adapter cord get very hot to the touch
2.) The Ac Adapter cord does not insert smoothly into the computer
3.) The batter takes a long time to charge
4.) The battery indicator light reads inaccuratelyIt say in one minute the computer will be completely charged even though the batte
I've been patiently working with Dell customer support for a month to have my out of the box defective laptop replaced They give me a different answer every time I call and email Even though the replacement laptop has been approved according to dell customer support, and I have the emails to prove it, they refuse to ship my replacement laptop covered under Dell warranty
On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call *** *** *** I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the *** number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I have been a Dell customer for many yearsI have been treated by their customer service very unprofessionaly and they have been rude and haven't solved my issue at allThis is the second time where I call, get multiple reps, spend many hours on the phone with them and just get hung up onTheir support is so bad that I can barely understand their EnglishI have been unable to purchase anything from them because they refuse to verify my credentials over the phoneIt's been a complete disaster and I am very frustrated with their outsourced serviceIt's easily the worst customer service in the entire industry
Bought two Dell desktops recently and had to return both
The first one is Inspiron Working initially, but couldn't turn on after a few daysAfterwards it's on and off constantlyBrought to some professional place to checkTurned 3650's PSU is not powerful enoughI had to unplug both video card and optical drive for it to workReturned it
After a few days, bought XPS from CostcoCouldn't turn on on day The power button is flashing orangeApparently also PSU issueWaited in Costco's return line for hour to have it returned:(
Conclusion, Dell is deadNo more dell desktop any more
I purchased an Alienware Rlaptop on March 23, The first week I had an issue with the keyboard which was resolved after spending hours on the phone with a customer service representative At the time I mentioned that maybe I could return it, but they let me know that this may be a one time instance My belief is that they said this because of the day return policy that I didn't know about Since then I have had four service calls within the month period
As a background with my technical ability, I am a Network Security Engineer and started off working Tier I helpdesk as well as hardware repairs early in my career
Technicians have been to my house on two separate occasions for the same issue Every time a new BIOS update is produced, it requires hours of my time to work with a technician to resolve an issue that is constantly reoccurring I had the keyboard replaced just last week and I'm already experiencing the same issue When I politely request a re
I purchased a laptop Inspiron series in middle of May from Dell onlineThe computer was slow from day oneThinking it would take time to stabilize it I continued to use it But it continued to get worse in performanceIt finally frozeI called Dell in end of June to either fix it or take the computer back and refund my money The technical support said that I will have to buy their software warranty in order for them to fix the issueI then called the customer services and offered to return the product as it came infected with virusThis was on July 1st at 6pmThe lady (repwho took the call) rudely replied the day period for returning the product had ended and she connected me to tech supportI then felt compelled to buy a year warranty for $The technical staff fixed the problem the next day and my computer runs fine
I strongly feel that an infected computer was sold to me that left me with no choice but to buy the software warranty
I feel that
December 22, 2016: I purchased a Dell Gift Card online- the ONLY reason that I purchased this was to get a TV that was discountedDirectly after placing the order, I received notification that my item would not be delivered until February 4-14th
February 2017- I received an email stating there was a delay and that my item would not be delivered until February 20, While disappointed about an additional wait period, I opted to wait regardlessAbout a week following that email, I received another email from Dell, stating that my item would now be delayed until mid-MarchI was frustrated with the LONG delay- keep in mind that this was actually ordered in December, and opted to cancel my order
I then perused the web site for several days, as I now had a $gift card that I really had no use forAfter not being able to really find anything that I wanted, in addition to the fact that I worried that if I did order something, it may be two or more months before I’d actually rece
Purchased a new computer and the original unit started experiencing problems after Day After multiple service tech call,s and an onsite tech replacement of hard drive, the issues continued A new replacement unit was sent, and on Day it developed same problem
Computer is a Lemon!
In January I purchased a Dell Inspiron laptop computer During the next several months a few issues started to appearI called the technical support departmentAfter several attempts to fix the issue it was determined that the computer should be fixedI was given the option of using home authorized service or sending the computer back to Texas for repairI chose to sent the computer back to Texas as agreedUnfortunately, to my surprise the defective part was not in stockThey didn't know when it would be shipped or made available for this repair to be completedAfter going back and fourth for a week my mind was made up on trying to get this computer fixedI requested that I receive a new computer as they have no idea when they could complete the necessary repairsAs of today August 22, I've yet to hear back from Dell or my computer statusDuring this time I requested that I be given a full refund or authorize a replacement with the similar configuration as this computer
This is the review I posted on the Dell website on 11-28/2016:
Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me:
From: ***.***@Dell.com
Hi ***,
I am emailing you to provide you with an update regarding the issue you are having with Service Tag ***I initiated the call to our basic support and they said will
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
-, purchased my Dell Inspiron laptop computer directly from Dell in August In December I started having problems with the operating systemI contacted Dell Tech support, he (I have his name) informed me , that I -had a virus and he would need to take control of my computer, which he didHe then informed me that my , computer would need to be wiped clean and despite my protestations, he proceeded to dump everythingThen he didn't want to help me reload the computerMy computer has never been the same sinceEven thought I have spent hundreds of dollars since trying to make it as it was when newNot only that I have received countless calls from India with messages that my computer has been sending out signals, on and onThese calls have my information including Service Tag number, address, phone number, etc., this has been harassmentI'm firmly convinced that either the tech support people are making the calls or my information was supplied/sold to the parties wh
ordered a laptop from dellwhen I got it, it would not come oncalled dell support and after he walked us through several steps,it would not come onthe techtold us we needed a new, not rebuilt laptopI returned my lp(laptop) and expected my new one in as many days as what I got my first oneit took weeks to getI called several times and was told there was a short in parts, a click in the system and they cancelled my orderbut did not credit my cardhad to reorderthe girl at dell support finally told me they had worked on it-that's why it took so longit took 2-days to get my first onemy lp they sent me still is not rightit acts funny and a tech told me it was funny actingit does not work rightnow, they want to have me send it back for them to work on againI say no-I can not trust them and after all the problems I don't want to do business with themafraid I will not get a reliable lp
In the beginning of August, we placed an order for a computer and a program called laplink PC mover Within days we were told they did not know when the computer could be delivered as they were waiting for parts We cancelled the order While they did not charge us for the computer, the charged us for the program that we were to use to move files from our old computer to the new computer that we did not purchase I have been in communication with Dell for over months trying to get a refund of $for the program that we did not receive no do we need Finally, I was issued a Credit Memo on September 16, from the customer service department Now one month later and they still have not credited my credit card Their customer service is horrible to deal with There is a lot of language difficulties
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag ***
The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did
I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired
The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
I purchased a dell Inspiron laptop thru *** as a bundle in Dec and the machine isn't and hasn't been working properly/ the webcam does not work it cant reset/ let alone the software that I was to have didn't work I had to call the manufacture to get that fixed myself cause they just jerked me around with oh we have elevated itI have left eight people from Dell remote into it and still no fix along with them not being able to reset it back to factory reset didnt work neitherI have been patient enough and been jerked around level to levelI received a recover media which did not fix it, in fact they had me do it three times to no avai except get it to try and factory reset but still no camera or webcamThen I was emailed a dispatch number to send the laptop to their depot repair but nothing else and I had to pay for the shippingNow a week later they have a new person call me and they don't even know its been sent to repair as requested now I have been told once she could f
We purchased two DELL Laptop computers with a 3-year in home service warranty and returned one of them The computer we kept has a broken screen so we called to get it repaired under warranty When we called we found out DELL had a hold on the computer because they mixed up the two computersWhile their customer service had supposedly removed the hold on the computer, they technical support team still sees the hold and will not send out service to fix the computer We have spent more than hours on the phone with themThis is an internal DELL issue that only DELL can resolve We want our computer fixed as soon as possible
I ordered a new Dell Inspiron computer on 3/9/and received it on 3/14/ I set it all up and used it for days and then I had problems with the computer shutting down many times so I contacted dell through chat, The guy took control of my computer through remote assistance, He did a lot of things and then said it should work just fine but if I still have problems to contact them again, so I ad to contact them again I have been in constant contact since then They made a system exchange dispatch order 3/21/where they would send me a new computer and I would send the broken one back I waited for it to come and it didn't come so I contacted them again I just keep getting the run around now,, They said something happened to the first dispatch order so they made a new one and i'm still waiting after many many e-mails and many phone calls with promisesI just want the computer I ordered to be working so I can enjoy it
I purchased Dell XPS all in one computers months agoBoth have started to have increasing black screens despite being onI found online that this has been a chronic issue with this computer since I have just spent hours on the support line with Dell, where despite my current hardware warranty, they feigned ignorance that this is a recognized problem with the computer, and refused to provide any service unless I paid additional money for a software warrantyThey refused to tell me the likely cause of the black screen issue on both of my computersOnline accounts indicate this is usually a hardware issueThis has cost me 1/of work, let alone loss of documents and the cost of purchasing replacement computers
I have talked to Dell Technical support numerous time about the issues with my laptopI brought the computer October from Office Depot Office Supply storeThe first Dell computer that I brought from Office Depot had the same problems, and I returned the computer the very next day to Office Depot Office Supply storeThe Manger at Office Depot told me Do Not Return Any More Computer, and he instructed me to contact Dell Technical supportUp until this day Dell has been unable to fix my computer, and has instructed me to email them about the current computer problems.I have been on the phone with remote access with Dell Technical support and my computer still have the following problems
1.) AC Adapter cord get very hot to the touch
2.) The Ac Adapter cord does not insert smoothly into the computer
3.) The batter takes a long time to charge
4.) The battery indicator light reads inaccuratelyIt say in one minute the computer will be completely charged even though the batte
I've been patiently working with Dell customer support for a month to have my out of the box defective laptop replaced They give me a different answer every time I call and email Even though the replacement laptop has been approved according to dell customer support, and I have the emails to prove it, they refuse to ship my replacement laptop covered under Dell warranty
On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call *** *** *** I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the *** number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I have been a Dell customer for many yearsI have been treated by their customer service very unprofessionaly and they have been rude and haven't solved my issue at allThis is the second time where I call, get multiple reps, spend many hours on the phone with them and just get hung up onTheir support is so bad that I can barely understand their EnglishI have been unable to purchase anything from them because they refuse to verify my credentials over the phoneIt's been a complete disaster and I am very frustrated with their outsourced serviceIt's easily the worst customer service in the entire industry
Bought two Dell desktops recently and had to return both
The first one is Inspiron Working initially, but couldn't turn on after a few daysAfterwards it's on and off constantlyBrought to some professional place to checkTurned 3650's PSU is not powerful enoughI had to unplug both video card and optical drive for it to workReturned it
After a few days, bought XPS from CostcoCouldn't turn on on day The power button is flashing orangeApparently also PSU issueWaited in Costco's return line for hour to have it returned:(
Conclusion, Dell is deadNo more dell desktop any more
I purchased an Alienware Rlaptop on March 23, The first week I had an issue with the keyboard which was resolved after spending hours on the phone with a customer service representative At the time I mentioned that maybe I could return it, but they let me know that this may be a one time instance My belief is that they said this because of the day return policy that I didn't know about Since then I have had four service calls within the month period
As a background with my technical ability, I am a Network Security Engineer and started off working Tier I helpdesk as well as hardware repairs early in my career
Technicians have been to my house on two separate occasions for the same issue Every time a new BIOS update is produced, it requires hours of my time to work with a technician to resolve an issue that is constantly reoccurring I had the keyboard replaced just last week and I'm already experiencing the same issue When I politely request a re
I purchased a laptop Inspiron series in middle of May from Dell onlineThe computer was slow from day oneThinking it would take time to stabilize it I continued to use it But it continued to get worse in performanceIt finally frozeI called Dell in end of June to either fix it or take the computer back and refund my money The technical support said that I will have to buy their software warranty in order for them to fix the issueI then called the customer services and offered to return the product as it came infected with virusThis was on July 1st at 6pmThe lady (repwho took the call) rudely replied the day period for returning the product had ended and she connected me to tech supportI then felt compelled to buy a year warranty for $The technical staff fixed the problem the next day and my computer runs fine
I strongly feel that an infected computer was sold to me that left me with no choice but to buy the software warranty
I feel that
December 22, 2016: I purchased a Dell Gift Card online- the ONLY reason that I purchased this was to get a TV that was discountedDirectly after placing the order, I received notification that my item would not be delivered until February 4-14th
February 2017- I received an email stating there was a delay and that my item would not be delivered until February 20, While disappointed about an additional wait period, I opted to wait regardlessAbout a week following that email, I received another email from Dell, stating that my item would now be delayed until mid-MarchI was frustrated with the LONG delay- keep in mind that this was actually ordered in December, and opted to cancel my order
I then perused the web site for several days, as I now had a $gift card that I really had no use forAfter not being able to really find anything that I wanted, in addition to the fact that I worried that if I did order something, it may be two or more months before I’d actually rece
Purchased a new computer and the original unit started experiencing problems after Day After multiple service tech call,s and an onsite tech replacement of hard drive, the issues continued A new replacement unit was sent, and on Day it developed same problem
Computer is a Lemon!
In January I purchased a Dell Inspiron laptop computer During the next several months a few issues started to appearI called the technical support departmentAfter several attempts to fix the issue it was determined that the computer should be fixedI was given the option of using home authorized service or sending the computer back to Texas for repairI chose to sent the computer back to Texas as agreedUnfortunately, to my surprise the defective part was not in stockThey didn't know when it would be shipped or made available for this repair to be completedAfter going back and fourth for a week my mind was made up on trying to get this computer fixedI requested that I receive a new computer as they have no idea when they could complete the necessary repairsAs of today August 22, I've yet to hear back from Dell or my computer statusDuring this time I requested that I be given a full refund or authorize a replacement with the similar configuration as this computer
This is the review I posted on the Dell website on 11-28/2016:
Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me:
From: ***.***@Dell.com
Hi ***,
I am emailing you to provide you with an update regarding the issue you are having with Service Tag ***I initiated the call to our basic support and they said will
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
-, purchased my Dell Inspiron laptop computer directly from Dell in August In December I started having problems with the operating systemI contacted Dell Tech support, he (I have his name) informed me , that I -had a virus and he would need to take control of my computer, which he didHe then informed me that my , computer would need to be wiped clean and despite my protestations, he proceeded to dump everythingThen he didn't want to help me reload the computerMy computer has never been the same sinceEven thought I have spent hundreds of dollars since trying to make it as it was when newNot only that I have received countless calls from India with messages that my computer has been sending out signals, on and onThese calls have my information including Service Tag number, address, phone number, etc., this has been harassmentI'm firmly convinced that either the tech support people are making the calls or my information was supplied/sold to the parties wh
ordered a laptop from dellwhen I got it, it would not come oncalled dell support and after he walked us through several steps,it would not come onthe techtold us we needed a new, not rebuilt laptopI returned my lp(laptop) and expected my new one in as many days as what I got my first oneit took weeks to getI called several times and was told there was a short in parts, a click in the system and they cancelled my orderbut did not credit my cardhad to reorderthe girl at dell support finally told me they had worked on it-that's why it took so longit took 2-days to get my first onemy lp they sent me still is not rightit acts funny and a tech told me it was funny actingit does not work rightnow, they want to have me send it back for them to work on againI say no-I can not trust them and after all the problems I don't want to do business with themafraid I will not get a reliable lp
In the beginning of August, we placed an order for a computer and a program called laplink PC mover Within days we were told they did not know when the computer could be delivered as they were waiting for parts We cancelled the order While they did not charge us for the computer, the charged us for the program that we were to use to move files from our old computer to the new computer that we did not purchase I have been in communication with Dell for over months trying to get a refund of $for the program that we did not receive no do we need Finally, I was issued a Credit Memo on September 16, from the customer service department Now one month later and they still have not credited my credit card Their customer service is horrible to deal with There is a lot of language difficulties
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag ***
The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did
I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired
The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
I purchased a dell Inspiron laptop thru *** as a bundle in Dec and the machine isn't and hasn't been working properly/ the webcam does not work it cant reset/ let alone the software that I was to have didn't work I had to call the manufacture to get that fixed myself cause they just jerked me around with oh we have elevated itI have left eight people from Dell remote into it and still no fix along with them not being able to reset it back to factory reset didnt work neitherI have been patient enough and been jerked around level to levelI received a recover media which did not fix it, in fact they had me do it three times to no avai except get it to try and factory reset but still no camera or webcamThen I was emailed a dispatch number to send the laptop to their depot repair but nothing else and I had to pay for the shippingNow a week later they have a new person call me and they don't even know its been sent to repair as requested now I have been told once she could f