On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back
As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund
I will never buy another Dell productI will make sure I informed others of my experience
I purchased Dell Inspiron 15s in Oct Since that time I have had numerous issues concerning connecting to my wifi (both computers), hardware issues with one (a faulty plug that prevented the computer from charging) I've called their help desk on numerous occasions and asked to speak with someone who speaks fluent English I've asked to have my concerns escalated to a US representative I've been stonewalled through the entire process When I've escalated the issue I received similar responses from their escalation team I should not have the issues that I've experienced within the 1st year of service All I'm told is well it's a computer and things break I would like to engage with someone at corporate hqsto discuss the issue All I get is apologies and the standard "well it's a computer" Once I had to reload all the applications and operating systems needlessly and lost information
Dell listed 250GB WD Blue drives on sale for dollars each I purchased four of them, receiving both an order confirmation with ** state sales tax charged I was then informed that the order would be cancelled, even though I have a receipt showing what the listed price I purchased for was
** State law says that any item purchased at an incorrect ticket price is to be sold at ticket price What dell is doing here amounts to bait and switch Upon asking about this, I was simply told "dell reserves the right to cancel all sales", followed by no more replies from the customer service agent
I have always known Dell to be a great company that makes quality products, so I bought a Dell XPS laptop computer for a total price of $1,for my son’s 20th birthday on Oct25, (purchase order confirmation #: ***)I also decided to purchase a TV from Dell laterHowever, we have had significant problems with the laptopStarting from the moment it was opened, the laptop caused issues with our internet, crashing the internet for my son’s entire apartment unit within an hour of connecting to it: the first time that this had ever happenedMy son is a college student and had final exams to study for, yet he had to try to solve this issueHe called his Internet Service Provider, he bought a new $modem, and he was on the phone with Dell Technical Support times for a total of at least hours, and still, nothing workedThe Dell XPS keeps crashing my son’s internet
In addition to these issues, I called Dell a few times to address the problems I had
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons
When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
To whom is may concern,
My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved
So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out
The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up
During the phone cal
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this?
You can check photos here: *** Probably you can't see eve
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
Purchased a new computer week ago It crashed because of Winand backup would not reload Tried downloading software from site and found the site does not work Customer support from overseas is the absolute pits How an American company would SUBJECT their customers to this kind of service is an absolute disgrace I spent days on the phone switched to no less than people on a hardware issue and finally was just disconnectedMy first and last Dell product
I purchased a computer and less than three months later it is stuck on the loading screenI have contacted numerous technical support and return department however none of them were helpful and ended up transferring to different departments
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
Aug - Ordered new Dell computer, received $Dell gift card credit from order;
Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express;
Oct - Returned external hard drive because it did not work with Windows 10;
November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # *** I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement*** over the last days and just today gave me a new number *** I have a Dell preferred account #*** that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No***, Dell Purchase ID: ***, Order No914858218, Service Tag No*** in the amount of $with a delivery date of Wednesday, November 11,
Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail
On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
The issue involves an order I placed 7/for a GTX Graphics CardMy order has been scheduled for delivery since I placed my order for 8/When I visit dell's website currently, they show that they graphics card is readily available for shipment within hoursWhen I spoke to customer service online, they told me that the item that I ordered was in stock and that I should contact customer modification to see why my order was on hold
Yet, when I contacted customer modification, they told me the item was out of stockThis either makes dell guilty of advertising or giving out information to their customers
My laptop computer was malfunctioning and within the first year warranty Dell agreed to repair it at no cost, but failed to provide me with the proper shipping and handling to send it to them I was charged $at the FedEx depot for handling Dell refused to reimburse me for this charge but offered me a $in-store coupon insteadI accepted, but they never emailed the coupon to me They claim that they've emailed it twice, but I never received anything from them in any of my email folders I would like this issue resolved as I feel I've been taken advantage of as a consumer Thank you very much for your help
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On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back
As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund
I will never buy another Dell productI will make sure I informed others of my experience
Gift card not delivered months after transaction
I purchased Dell Inspiron 15s in Oct Since that time I have had numerous issues concerning connecting to my wifi (both computers), hardware issues with one (a faulty plug that prevented the computer from charging) I've called their help desk on numerous occasions and asked to speak with someone who speaks fluent English I've asked to have my concerns escalated to a US representative I've been stonewalled through the entire process When I've escalated the issue I received similar responses from their escalation team I should not have the issues that I've experienced within the 1st year of service All I'm told is well it's a computer and things break I would like to engage with someone at corporate hqsto discuss the issue All I get is apologies and the standard "well it's a computer" Once I had to reload all the applications and operating systems needlessly and lost information
Dell listed 250GB WD Blue drives on sale for dollars each I purchased four of them, receiving both an order confirmation with ** state sales tax charged I was then informed that the order would be cancelled, even though I have a receipt showing what the listed price I purchased for was
** State law says that any item purchased at an incorrect ticket price is to be sold at ticket price What dell is doing here amounts to bait and switch Upon asking about this, I was simply told "dell reserves the right to cancel all sales", followed by no more replies from the customer service agent
I have always known Dell to be a great company that makes quality products, so I bought a Dell XPS laptop computer for a total price of $1,for my son’s 20th birthday on Oct25, (purchase order confirmation #: ***)I also decided to purchase a TV from Dell laterHowever, we have had significant problems with the laptopStarting from the moment it was opened, the laptop caused issues with our internet, crashing the internet for my son’s entire apartment unit within an hour of connecting to it: the first time that this had ever happenedMy son is a college student and had final exams to study for, yet he had to try to solve this issueHe called his Internet Service Provider, he bought a new $modem, and he was on the phone with Dell Technical Support times for a total of at least hours, and still, nothing workedThe Dell XPS keeps crashing my son’s internet
In addition to these issues, I called Dell a few times to address the problems I had
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons
When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
To whom is may concern,
My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved
So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out
The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up
During the phone cal
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this?
You can check photos here: *** Probably you can't see eve
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
Purchased a new computer week ago It crashed because of Winand backup would not reload Tried downloading software from site and found the site does not work Customer support from overseas is the absolute pits How an American company would SUBJECT their customers to this kind of service is an absolute disgrace I spent days on the phone switched to no less than people on a hardware issue and finally was just disconnectedMy first and last Dell product
I purchased a computer and less than three months later it is stuck on the loading screenI have contacted numerous technical support and return department however none of them were helpful and ended up transferring to different departments
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
Aug - Ordered new Dell computer, received $Dell gift card credit from order;
Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express;
Oct - Returned external hard drive because it did not work with Windows 10;
November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
I purchased a dell monitor (E5515H) from dell 06/ This Item came damaged Dell sent me a return label Dell had possession of this monitor on 07/13/ UPS tracking # *** I have contacted Dell several times about my replacement through phone calls, and Dell chat As of 08/29/I have nor received my replacement monitor They have provided me with the following numbers in regards to my purchase, and replacement*** over the last days and just today gave me a new number *** I have a Dell preferred account #*** that I made a payment to Dell on 08/13/that includes the purchase of this monitor I have received a new bill due 09/13/that I will be sending off 09/09/ I'm paying for a monitor that I don't have My account was charged $for this Item
On Friday, November 6, 2015, I purchased an Inspiron Model 3052, Customer No***, Dell Purchase ID: ***, Order No914858218, Service Tag No*** in the amount of $with a delivery date of Wednesday, November 11,
Approximately seven months and two days later on Monday, June 13, 2016, the computer broke down I called my grandson later that evening and he tried effortlessly to get the computer working but to no avail
On Tuesday, June 14, at noon, my daughter called Dell's technical department (###-###-####) and was on the phone until 1:pm They had her turn the computer on and off, press the Fand Fkeys countless times only to be told it needed a new hard drive My daughter was told Dell would send a new hard drive in the mail and the old one must be returned within two weeks She was told my files could not be retrieved and I would have to pay to get them retrieved In addition, my daughter informed Dell about my warranty
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
The issue involves an order I placed 7/for a GTX Graphics CardMy order has been scheduled for delivery since I placed my order for 8/When I visit dell's website currently, they show that they graphics card is readily available for shipment within hoursWhen I spoke to customer service online, they told me that the item that I ordered was in stock and that I should contact customer modification to see why my order was on hold
Yet, when I contacted customer modification, they told me the item was out of stockThis either makes dell guilty of advertising or giving out information to their customers
My laptop computer was malfunctioning and within the first year warranty Dell agreed to repair it at no cost, but failed to provide me with the proper shipping and handling to send it to them I was charged $at the FedEx depot for handling Dell refused to reimburse me for this charge but offered me a $in-store coupon insteadI accepted, but they never emailed the coupon to me They claim that they've emailed it twice, but I never received anything from them in any of my email folders I would like this issue resolved as I feel I've been taken advantage of as a consumer Thank you very much for your help
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