I purchased a Dell laptop in late January I've used the laptop and impeccable care of the deviceI use the device about 3-time per week On June 19, 2016, when opening the case under circumstances the screw that holds the back left corner of the plastic case broke free from the casing, leaving a gap on the side of the laptop To open or close the laptop, you have to hold the gap together to prevent further damage to the case Warranty covers workmanship, and this if clearly a case of workmanshipThe case shows no damage in misuseIt broke under use Dell wants to charge me $for the replacement calling it as damage cause by abuse There are many threads on the internet of people with this exact issue
I received a dell computer days ago I've been calling them for weeks because the hard drive was not installed I am a student and I had to purchase another laptop because I had assignments to do They will not allow me to return the defective product I have called numerous times and spent countless hours on the phone with them They have hung up on me, placed me on hold for 20-minutes, but no one helps
I purchased my laptop on Nov
After I get laptop I found more cool laptop
So I request for return & refund
Dell suggest partial refund for keep laptopThis is on Dec
I have chatting logBut they have no action
Just toss and toss to other part for verification
I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy
It has a stuttering issue that shows during the windows desktop and even more so in gaming
I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting
The first repair was a new graphics card, this did not resolve the issue
The second repair was to replace that graphics card, which then destroyed the mother board
The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement
This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange"
I'm currently months in to owning this machine and it's never worked right I have lost data et
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
I ordered a new battery on DecWeb site said it would ship DecOriginal receive date listed as DecNext thing I know, they are saying I won't get it until the 13thThen, it is DecThen, they said it wouldn't ship until DecYet the item is STILL listed on their web site as being available to ship next dayTo me, this is advertisingAnd it appears they have already charged my charge cardI am cancelling the order and buying localI will never do business with Dell again, and am encouraging everyone I know to avoid this company
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
Ordering a computer and getting it from Dell has been a nightmare The customer service has been consistently horrible Not once or twice but every time I deal with Dell They have lied to me over and over and have no idea what they're talking about They blatantly lie and I guess hope the customer goes away When you ask to speak to a manager they say one is not available When you insist and are told they'll call back within minutes they don't
11/26/(incident: ***): Original Dell contact looking for pricing on a Dell XPS 15" laptop This was after being quoted one price and lied to When I provided my information and went to place the order the price all of a sudden increased Dell sales tried to trick me by offering a laptop with worse specs but at the previously quoted price They could care less I was lied to and pretty much told me tough luck
11/27/(incident: ***): Dell tried to lie and say the incident from 11/no longer had the same pric
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number ***The package was delivered via UPS tracking number #***When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address
Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# ***)At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
I spent several thousand dollars for my XPS laptop to include a year damage replacement contractThe contract requires Dell to replace my laptop if it is ever broken and they cannot fix it The part for the repair is not available due to model changes They have been telling me there is a delay for providing a replacement everyday for the last month or more I am tired of waiting Dell is a large company and I find it incomprehensible that they cannot repair or replace the laptop I have been without the complete use of my laptop for a very long time I paid good money to have this repair or replace option The Dell ticket number is *** I received yet another email, today, telling me there is still a delay
Terrible customer service! My brand new computer (Inspiron 7378) stopped working with less than year of very light useI sent it to Dell to be fixed and they lost itThey first denied my claim and said I never sent it to them, but when I showed them a screen grab of the FedEx tracking that says it was sent, they agreed to give me a refurbished computerI called to request a free extension on my warranty, since I now have this unknown unitThey passed me around to different people for over an hourThey ignored my requests to speak to a supervisorAnd eventually, they hung up on me and did not call backOnly one person was able to even explain why they didn't want to fulfill my requestI asked for details about the warranty before I received the refurbished unit and was told that I would have to call Customer Care after I received itIf the type of warranty is a policy, as they claim, I should have been able to be informed of it before I accepted the replacement
I bought a computer online for Dell in December of Tag number *** I didn't set the computer up for a few weeks It then took me a few more weeks to load the software I use I found out that when I connect a second monitor to the computer using an adaptor that takes a VGA plug to a USB port The adaptor requires software to be loaded The software locks up windows When I ordered the computer I didn't want windows I wanted windows Due to the software I use works much better on than Dell would not sell me I have called many many times for hours at a time, had them on chat line for hours and hours with them working on my computer I have sent the computer to TX service center They put a new hard drive in and reloaded windows It locked up again Today they sent a service guy to look at the computer He put another hard drive in and mother board I showed him the adaptor and how it kills windows He tried to fix it but said I had to call del
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails
After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I purchased a high end laptop computer in Dec
There has been a Non-Stop slew of issues with this laptop
I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left
I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment
I asked them to extend my extended warranty at no charge as this is an ON-GOING issue
They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!!
I contacted them over a week ago to let them know it was NOT working and will
I purchased a dell laptop used from a local shop in my city and mistakenly put a bios password lock on it that I cannot get off now to update nor maintain said deviceI spent approxhours on the phone with Dell customer service agents who were all rude, dismissive, and treated me like a thief of some sortAll of the agents I spoke to were foreign with problems speaking English and when I asked to receive a corporate phone number I was placed on hold for hours and given the same number I had just calledLaptop is still under warranty until august
I recently purchase a new laptop computer in December of 2015, with a One Year WarrantyWithin 30-days I began experiencing an issue that made the product unusable in the manor it was meant to be usedWhen I called their customer service number to file a service request, I was told the product issue would not be covered by a their warrantyAll I want them to do is fix it, and determine if they have a design flaw in their product
I purchased a Dell laptop in late January I've used the laptop and impeccable care of the deviceI use the device about 3-time per week On June 19, 2016, when opening the case under circumstances the screw that holds the back left corner of the plastic case broke free from the casing, leaving a gap on the side of the laptop To open or close the laptop, you have to hold the gap together to prevent further damage to the case Warranty covers workmanship, and this if clearly a case of workmanshipThe case shows no damage in misuseIt broke under use Dell wants to charge me $for the replacement calling it as damage cause by abuse There are many threads on the internet of people with this exact issue
I received a dell computer days ago I've been calling them for weeks because the hard drive was not installed I am a student and I had to purchase another laptop because I had assignments to do They will not allow me to return the defective product I have called numerous times and spent countless hours on the phone with them They have hung up on me, placed me on hold for 20-minutes, but no one helps
I purchased my laptop on Nov
After I get laptop I found more cool laptop
So I request for return & refund
Dell suggest partial refund for keep laptopThis is on Dec
I have chatting logBut they have no action
Just toss and toss to other part for verification
I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy
It has a stuttering issue that shows during the windows desktop and even more so in gaming
I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting
The first repair was a new graphics card, this did not resolve the issue
The second repair was to replace that graphics card, which then destroyed the mother board
The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement
This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange"
I'm currently months in to owning this machine and it's never worked right I have lost data et
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
The website advertised 15% off for service members, only to supply a coupon for 10% then to be stone walled by the customer service
I ordered a new battery on DecWeb site said it would ship DecOriginal receive date listed as DecNext thing I know, they are saying I won't get it until the 13thThen, it is DecThen, they said it wouldn't ship until DecYet the item is STILL listed on their web site as being available to ship next dayTo me, this is advertisingAnd it appears they have already charged my charge cardI am cancelling the order and buying localI will never do business with Dell again, and am encouraging everyone I know to avoid this company
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
Ordering a computer and getting it from Dell has been a nightmare The customer service has been consistently horrible Not once or twice but every time I deal with Dell They have lied to me over and over and have no idea what they're talking about They blatantly lie and I guess hope the customer goes away When you ask to speak to a manager they say one is not available When you insist and are told they'll call back within minutes they don't
11/26/(incident: ***): Original Dell contact looking for pricing on a Dell XPS 15" laptop This was after being quoted one price and lied to When I provided my information and went to place the order the price all of a sudden increased Dell sales tried to trick me by offering a laptop with worse specs but at the previously quoted price They could care less I was lied to and pretty much told me tough luck
11/27/(incident: ***): Dell tried to lie and say the incident from 11/no longer had the same pric
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number ***The package was delivered via UPS tracking number #***When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address
Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# ***)At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
I spent several thousand dollars for my XPS laptop to include a year damage replacement contractThe contract requires Dell to replace my laptop if it is ever broken and they cannot fix it The part for the repair is not available due to model changes They have been telling me there is a delay for providing a replacement everyday for the last month or more I am tired of waiting Dell is a large company and I find it incomprehensible that they cannot repair or replace the laptop I have been without the complete use of my laptop for a very long time I paid good money to have this repair or replace option The Dell ticket number is *** I received yet another email, today, telling me there is still a delay
Terrible customer service! My brand new computer (Inspiron 7378) stopped working with less than year of very light useI sent it to Dell to be fixed and they lost itThey first denied my claim and said I never sent it to them, but when I showed them a screen grab of the FedEx tracking that says it was sent, they agreed to give me a refurbished computerI called to request a free extension on my warranty, since I now have this unknown unitThey passed me around to different people for over an hourThey ignored my requests to speak to a supervisorAnd eventually, they hung up on me and did not call backOnly one person was able to even explain why they didn't want to fulfill my requestI asked for details about the warranty before I received the refurbished unit and was told that I would have to call Customer Care after I received itIf the type of warranty is a policy, as they claim, I should have been able to be informed of it before I accepted the replacement
I bought a computer online for Dell in December of Tag number *** I didn't set the computer up for a few weeks It then took me a few more weeks to load the software I use I found out that when I connect a second monitor to the computer using an adaptor that takes a VGA plug to a USB port The adaptor requires software to be loaded The software locks up windows When I ordered the computer I didn't want windows I wanted windows Due to the software I use works much better on than Dell would not sell me I have called many many times for hours at a time, had them on chat line for hours and hours with them working on my computer I have sent the computer to TX service center They put a new hard drive in and reloaded windows It locked up again Today they sent a service guy to look at the computer He put another hard drive in and mother board I showed him the adaptor and how it kills windows He tried to fix it but said I had to call del
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails
After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I purchased a high end laptop computer in Dec
There has been a Non-Stop slew of issues with this laptop
I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left
I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment
I asked them to extend my extended warranty at no charge as this is an ON-GOING issue
They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!!
I contacted them over a week ago to let them know it was NOT working and will
I purchased a dell laptop used from a local shop in my city and mistakenly put a bios password lock on it that I cannot get off now to update nor maintain said deviceI spent approxhours on the phone with Dell customer service agents who were all rude, dismissive, and treated me like a thief of some sortAll of the agents I spoke to were foreign with problems speaking English and when I asked to receive a corporate phone number I was placed on hold for hours and given the same number I had just calledLaptop is still under warranty until august
I recently purchase a new laptop computer in December of 2015, with a One Year WarrantyWithin 30-days I began experiencing an issue that made the product unusable in the manor it was meant to be usedWhen I called their customer service number to file a service request, I was told the product issue would not be covered by a their warrantyAll I want them to do is fix it, and determine if they have a design flaw in their product