Dell Order *** and *** were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card)
This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
I purchased a new Dell XPS laptop in October from the Microsoft Store (online) The USB and bluetooth didn't work properly and I called Dell tech support shortly after purchase They installed software on my computer to try to get it to work (Samsung Kies) and after hrs on the phone it still didn't work I was told there was no fix for the computer I hobbled along not connecting any peripherals to the computer and then tried my new phone It too wouldn't connect I again called Dell and was told to do a reinstall of the o/s I did that and it still didn't work I've received the run around from Dell trying to get this issue resolved and now the computer is out of warranty and I'm told there is nothing they can do I found many other people online who had the same problem and a new motherboard was needed (I have pdf's showing a Dell agent responding on a forum regarding this exact problem) This issue arose on day and Dell never provided a fix I should ha
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I39m unfortunately writing about the problems I have been having with dell regarding a XPS 9530.This started on and as of today they have still not fixed the issueI have easily spent hours talking to all sorts of dell employees from tech support to there advanced resolution team.I first had a tech come to my house who replaced the motherboard and a few other things however the problem persistedSince then I have sent it back to dell twice each time supposedly the motherboard was replaced again after the last time it was far worse and there was obviously something inside that was jiggling around it sounded like a baby rattleI immediately recorded a video051317and sent it to dell so they would knowI never heard a thing back from themadvanced resolution teamWhen we got back from vacation I started the process of attempting to talk with dell and they refuse to admit anything is wrong and said quot it is not strange to have to return an item multiple
Order number: ***I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff
However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
to whom it may concern,
I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr*** *** then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
Customer service hasn't helped me resolve my issueMy laptop battery died within a year's warranty of buying the product and instead of paying for the battery, I have to cover the costs of $I even went through the whole thing of renewing my warranty last month and Dell still wouldn't cover the costI had to call and email them and argue with them multiple times
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ />
https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/...⇄ />
There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
I have been mislead and overcharged now twice on the same sale from dellplease help me with this anyone and everyone! they are overcharging me a $now on my laptopits simple math to subtract the payments from the total right? well they are off by $dollarswhat happens when I call to explain this? they immediately decide to not speak english and hang up on me numerous times
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with *** *** (Employee No***) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to *** *** ***I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr *** stated he never said h
Dell shipped a broken tv to my residence last MondayI called and reported it immediately and they checked inventory and said they would send replacementI was also told to call dell back once the new tv arrived to schedule a pick up of the broken tvI call dell back after one week of no communications with me to find that nothing had been doneThe representative told me that the tv was no longer in stock and had not shippedI called them on a Monday to order the replacement and they tell me that it took till Thursday to process that request and by then none of thes particular tvs were in stock at the timeAdditionally, they have all my contact information on file but never contacted me about not sending a replacement tvThus had I not contacted them today I would have waited an undetermined amount of time for a tv that was never going to show up and as a result never return the broken tv
I would give this company zero stars if I couldI purchased a Dell Inspiron all in on desktop computer in September days after I hit my year warranty expiration, something very odd happened with my computer and it started trying to repair its hard driveI called the technical team at Dell and they said my warranty had expired and that it would be $to send the computer in to get fixedThe mother board had diedPlus an additional $per year for a warranty after it had been fixedI spent $on this computerWhat a wasteI find it very odd and coincidental that the computer died just a few days after my warrantyVery suspicious of this companyPlease do not buy a Dell computer
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
Purchased Alienware laptop M17xRin April with a year extended warranty for in-home service next business day Called for service in March for overheating, was told it was within parameters and not to worry about it Extended the warranty for another year in April (runs through April 2017), still in-home service Continued to have heating issues that became memory issues by July Online diagnostics showed problem with Memory chip The system automatically ordered a new memory chip and sent it to me Helped a little, but problems began getting worse Made further contact for service, they had me send it to their repair depot in August Got it back, still having issues that were getting progressively worse including video flashing They ordered parts and had a technician come to my house Still had issues, they had me send it to repair depot again After ordering parts, they called on 10-14-to tell me it cannot be repaired and they will replace it S
I purchase a Dell alienware Alpha unit from a party off ebayReceived unit from party and unit did not have a controller in the boxContacted Dell to purchase or receive a controller and Dell advised that I ship the unit in and they will credit me via email so I can purchase a new unit onlineSent in unit to Dell via the paid shipping labelDell received unit in Lebanon Tennese on Feb 2, Never received email from Dell on credit via email to purchase unitContacted Dell on Feb 13, to find status and Dell advised they credited back back to Dell headquarters who was the original purchaser of the console from the begininngI have been contacting customer support to try and get someone who can assist me and all I am being told is that cannot send me back my original console, that they had credited back Dell the money and that I would have to get with them to get my funds or another consoleI have contacted Dell over times and talked to their customer service reps
This pertains to order Dell purchase ID no***
On September 19, I talked on the phone with a Dell agent, *** ***, with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, *** ***, called me, so I could place my order with him Unfortunately, Mr*** messed up my order and has refused to do anything to fix the issue
I ordered a Dell XPS Special Edition desktop I told Mr*** that I needed at least 32GB of RAM Mr*** said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install
The desktop arrived on September I received a Dell XPS 8920, Service Tag ***, Express Service Code *** I also received a single 16GB RAM module, which was obviously a mistake *** *** made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
I have received the laptop, but my gift card paid twice, and no refund
Dell Order *** and *** were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card)
This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
I purchased a new Dell XPS laptop in October from the Microsoft Store (online) The USB and bluetooth didn't work properly and I called Dell tech support shortly after purchase They installed software on my computer to try to get it to work (Samsung Kies) and after hrs on the phone it still didn't work I was told there was no fix for the computer I hobbled along not connecting any peripherals to the computer and then tried my new phone It too wouldn't connect I again called Dell and was told to do a reinstall of the o/s I did that and it still didn't work I've received the run around from Dell trying to get this issue resolved and now the computer is out of warranty and I'm told there is nothing they can do I found many other people online who had the same problem and a new motherboard was needed (I have pdf's showing a Dell agent responding on a forum regarding this exact problem) This issue arose on day and Dell never provided a fix I should ha
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I39m unfortunately writing about the problems I have been having with dell regarding a XPS 9530.This started on and as of today they have still not fixed the issueI have easily spent hours talking to all sorts of dell employees from tech support to there advanced resolution team.I first had a tech come to my house who replaced the motherboard and a few other things however the problem persistedSince then I have sent it back to dell twice each time supposedly the motherboard was replaced again after the last time it was far worse and there was obviously something inside that was jiggling around it sounded like a baby rattleI immediately recorded a video051317and sent it to dell so they would knowI never heard a thing back from themadvanced resolution teamWhen we got back from vacation I started the process of attempting to talk with dell and they refuse to admit anything is wrong and said quot it is not strange to have to return an item multiple
Order number: ***I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff
However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
to whom it may concern,
I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr*** *** then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
Customer service hasn't helped me resolve my issueMy laptop battery died within a year's warranty of buying the product and instead of paying for the battery, I have to cover the costs of $I even went through the whole thing of renewing my warranty last month and Dell still wouldn't cover the costI had to call and email them and argue with them multiple times
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links:
https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ /> https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/...⇄ /> There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
I have been mislead and overcharged now twice on the same sale from dellplease help me with this anyone and everyone! they are overcharging me a $now on my laptopits simple math to subtract the payments from the total right? well they are off by $dollarswhat happens when I call to explain this? they immediately decide to not speak english and hang up on me numerous times
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with *** *** (Employee No***) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to *** *** ***I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr *** stated he never said h
Dell shipped a broken tv to my residence last MondayI called and reported it immediately and they checked inventory and said they would send replacementI was also told to call dell back once the new tv arrived to schedule a pick up of the broken tvI call dell back after one week of no communications with me to find that nothing had been doneThe representative told me that the tv was no longer in stock and had not shippedI called them on a Monday to order the replacement and they tell me that it took till Thursday to process that request and by then none of thes particular tvs were in stock at the timeAdditionally, they have all my contact information on file but never contacted me about not sending a replacement tvThus had I not contacted them today I would have waited an undetermined amount of time for a tv that was never going to show up and as a result never return the broken tv
I would give this company zero stars if I couldI purchased a Dell Inspiron all in on desktop computer in September days after I hit my year warranty expiration, something very odd happened with my computer and it started trying to repair its hard driveI called the technical team at Dell and they said my warranty had expired and that it would be $to send the computer in to get fixedThe mother board had diedPlus an additional $per year for a warranty after it had been fixedI spent $on this computerWhat a wasteI find it very odd and coincidental that the computer died just a few days after my warrantyVery suspicious of this companyPlease do not buy a Dell computer
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
Purchased Alienware laptop M17xRin April with a year extended warranty for in-home service next business day Called for service in March for overheating, was told it was within parameters and not to worry about it Extended the warranty for another year in April (runs through April 2017), still in-home service Continued to have heating issues that became memory issues by July Online diagnostics showed problem with Memory chip The system automatically ordered a new memory chip and sent it to me Helped a little, but problems began getting worse Made further contact for service, they had me send it to their repair depot in August Got it back, still having issues that were getting progressively worse including video flashing They ordered parts and had a technician come to my house Still had issues, they had me send it to repair depot again After ordering parts, they called on 10-14-to tell me it cannot be repaired and they will replace it S
I purchase a Dell alienware Alpha unit from a party off ebayReceived unit from party and unit did not have a controller in the boxContacted Dell to purchase or receive a controller and Dell advised that I ship the unit in and they will credit me via email so I can purchase a new unit onlineSent in unit to Dell via the paid shipping labelDell received unit in Lebanon Tennese on Feb 2, Never received email from Dell on credit via email to purchase unitContacted Dell on Feb 13, to find status and Dell advised they credited back back to Dell headquarters who was the original purchaser of the console from the begininngI have been contacting customer support to try and get someone who can assist me and all I am being told is that cannot send me back my original console, that they had credited back Dell the money and that I would have to get with them to get my funds or another consoleI have contacted Dell over times and talked to their customer service reps
This pertains to order Dell purchase ID no***
On September 19, I talked on the phone with a Dell agent, *** ***, with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, *** ***, called me, so I could place my order with him Unfortunately, Mr*** messed up my order and has refused to do anything to fix the issue
I ordered a Dell XPS Special Edition desktop I told Mr*** that I needed at least 32GB of RAM Mr*** said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install
The desktop arrived on September I received a Dell XPS 8920, Service Tag ***, Express Service Code *** I also received a single 16GB RAM module, which was obviously a mistake *** *** made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already