bought Dell computer 12/9/ Battery lost power, they replaced in September of Called January 22, with more battery problems, and now computer is crashing This is months old I paid over $instead of $ It's not cheap Dell wants another $to help be The service Tag number is ***
Hello my name is *** *** and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: ***
Dell Purchase ID: ***
Order #***
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy *** said we over sold that model and I can offer you same model for $more
I said I place order week ago I do not need to get run around At the End He was no help
Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
On February 8, I ordered a computer from Dell - Order # ***The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account."
When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
I made a purchase with Dell.com on Feb 2, for a replacement AC adapter for my Dell Inspiron computer I received the part and it was the wrong part I was able to contact Dell and they sent a return label and shipped what I was told was the correct part I received the "correct" part which was still not correct I had to call again to get the correct part and return label I was told that I would have to re-purchase the new part as it was a different product number and that once the return was finalized my account would be credited for the amount of the original incorrect part This time I did receive the correct part and all was good I received a call from Dell on March 28th that my account was credited for the $incorrect part Today, March 29th, I received an email from Dell stating that my part has shipped I have NOT made a purchase with my Dell account since February and have the correct part sitting next to me I have been on hold with Dell today for an hour
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
The worst customer service your company gave me on yesterday in talk to you later to purchase a product
I was lied consecutively by various reps and two managersI was transferred at least timesI had to ask over times for a manager/supervisor After being on chat for an hour and on the phone for another hour and a half I decided I don't want to order or have anything to do with DellI felt such dishonesty from youThis has to be the most horrific experience in merchandising that I have ever encounteredMy order was said to be cancelled yet you send part of the order anywayI need a return label sent to me to returnNow, once again I have to been inconvenienced to go mail your product back that should of never been sent
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # ***)Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
Purchased a laptop from dell and it had hardware issues right out of the boxI contacted *** *** via email and was sent a shipping container to return the laptop for repairThe service tag number is ***The repair was performed for free and the laptop was returned to me after repairThe laptop has never worked right after the repairs and became so bad that said laptop is no longer usableI have once again contacted *** *** by email about this situationMy email was answered by a member of Advanced Resolution Group and I was asked to call themI called Advanced Resolution Group and spoke to a Representative, I was told during our conversation that the laptop in question was no longer under warranty and I would have to payWhy should I have to pay for a laptop that was bad right out of the box and was not repaired right?
Order NoDPID ***:On 110216,I called and ordered a laptop from Dell.Terrible service.All CSR calls originate in the Philippines.I asked to speak to someone from the U.S.I was placed in the queue & the next reptTold me he was in Texas.I later found out from the email that this was the first of *** ***'s lies.He was really in India.I indicated to the CSR that I wanted ONLY a Dell Inspiron laptop, no accessories, to be delivered in free shipping days, months same as cash, no MacAfee virus software and an extended off-site warranty of years to be charged to my Dell preferred financial account.I was very clear in my instructions & went over it several times.The CSR stated that he understood, asked me for my SS#, proceeded with the transaction and told me that I would receive a detailed confirmation email.By 110316, since I still could not find this confirmation email I called Dell again to inquire about the transaction and in essence to cancel my order
My last correspondence from DELL REWARDS states that my new rewards balance was and would expired on 06/20/No other emails had been sent to meI logged in - in May and made a purchase via rewards and planned to use itIt did not indicate my rewards were expiring soonI got sick in the middle of June and did not recover until the past hoursWhen I went to go make a purchase it stated my rewards expiredI researched my e-mails and such, but nothingI read the FAQ and while I understand that it's days, this was no apparent to be days, but under since the last e-mail I receivedI called DELL for over an hourEVERY TIME I got put on hold I was transferred to a sales repWhen I got put towards a customer service person, they put me on hold, it went to a sales repEach one said they were going to put a request into the credit being put backSo suffice to say after an hour of this I was pissed offThe last sales rep only gave me the number to call that I origin
On September 15, I purchased a Dell Inspiron to use as a personal laptop It was delivered the following week as I was packing to leave for a work trip The computer sat in the box for about days while I was traveling After returning home, I configured the laptop and started to use the machine After about the 4th day, it crashes and shows the blue screen of death The same thing happened about days later I set the machine to original configuration and started over at loading programs About days later the computer does it again, I take the laptop to my work IT department and ask them to assist as I think I must be setting things up wrong and there are conflicts somewhere They decide to set to original configuration and go through the process again After getting the laptop returned, I kept getting the blue screen of death every or days
I contacted Dell explained the situation to them asking for a replacement They refused to replace I worked with level
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly
On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I purchased a InVizio UHD 4k TV (Order# ***) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# ***), this was received with internal damage and needed to be replaced I received a 3rd TV, this time *** InLG UHD 4k TV (Order# ***) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I made a purchase for a large TV on 11/26/Part of the purchase included expedited shipping, rewards in the amount of $to be credited in 24-hours, and an egiftcard in the amount of $The TV was not delivered expedited and the rewards have still not been credited to my account almost a monthFuthermore, I attempted to use teh egiftcard on 12/23, the order was accepted then rejected due to payment failure, despite the charge showing up on my credit cardNumerous contact with customer service has lead me in circles and made me extremely frustratedI have copies of all customer service contact chatsWhen contact about the current order, customer service refused to connect me to a supervisor, refused to honor the transaction, then promptly hung up on meThis company has been a nightmare to work with, and as far as I'm concerned, baits and switches their customers with the promise of rewards and giftcards
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
I had total orders for printers and all have been cancelled because of a pricing errorI don't believe that it's fair because if I was at a retail store almost any of them would have honored the price that it rang up forI also had a confirmation email and then a secondary email saying that the order would be delayed, again making me believe the order was going to be completedBased on this, I ordered toner cartridges from Amazon that have already been delivered and I will be taking a loss to return themI've been a long time customer and recently have been purchasing a lot from Dell and I'm disappointed in how this was handledMy ultimate goal would be for them to honor the price they rang up at and honor the ordersI also submitted a request to dell and was told to reach out to sales, I did and was finally responded to over a week later with this "Hi
Thank you for your EmailWelcome to Dell Email Sales Support
We are really sorry to know about the pricing errorI w
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
bought Dell computer 12/9/ Battery lost power, they replaced in September of Called January 22, with more battery problems, and now computer is crashing This is months old I paid over $instead of $ It's not cheap Dell wants another $to help be The service Tag number is ***
Hello my name is *** *** and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped
r: ***
C
Dell Purchase ID: ***
Order #***
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy *** said we over sold that model and I can offer you same model for $more
I said I place order week ago I do not need to get run around At the End He was no help
Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
On February 8, I ordered a computer from Dell - Order # ***The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account."
When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
I made a purchase with Dell.com on Feb 2, for a replacement AC adapter for my Dell Inspiron computer I received the part and it was the wrong part I was able to contact Dell and they sent a return label and shipped what I was told was the correct part I received the "correct" part which was still not correct I had to call again to get the correct part and return label I was told that I would have to re-purchase the new part as it was a different product number and that once the return was finalized my account would be credited for the amount of the original incorrect part This time I did receive the correct part and all was good I received a call from Dell on March 28th that my account was credited for the $incorrect part Today, March 29th, I received an email from Dell stating that my part has shipped I have NOT made a purchase with my Dell account since February and have the correct part sitting next to me I have been on hold with Dell today for an hour
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
The worst customer service your company gave me on yesterday in talk to you later to purchase a product
I was lied consecutively by various reps and two managersI was transferred at least timesI had to ask over times for a manager/supervisor After being on chat for an hour and on the phone for another hour and a half I decided I don't want to order or have anything to do with DellI felt such dishonesty from youThis has to be the most horrific experience in merchandising that I have ever encounteredMy order was said to be cancelled yet you send part of the order anywayI need a return label sent to me to returnNow, once again I have to been inconvenienced to go mail your product back that should of never been sent
Ordered SSD's on 1/4/ Both were shipped and in transit to my home The day of delivery, Dell recalled the shipment claiming a pricing error I've contacted Dell several time since then and been told multiple times that a refund will be issued within business days from the day Dell received back at their warehouse (1/12, according to UPS tracking # ***)Today is the 10th day and I haven't been refunded They called me today and rudely stated it would be another 3-business days to process, which I replied is unacceptable Dell has had my money for days now and I have nothing to show for it Dell also refuses to send me a cancellation email, stating since the order shipped it can't be canceled; even though they recalled the shipment and I never laid eyes on the shipment The only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery address Until I contacted Dell the 3rd time, I th
Purchased a laptop from dell and it had hardware issues right out of the boxI contacted *** *** via email and was sent a shipping container to return the laptop for repairThe service tag number is ***The repair was performed for free and the laptop was returned to me after repairThe laptop has never worked right after the repairs and became so bad that said laptop is no longer usableI have once again contacted *** *** by email about this situationMy email was answered by a member of Advanced Resolution Group and I was asked to call themI called Advanced Resolution Group and spoke to a Representative, I was told during our conversation that the laptop in question was no longer under warranty and I would have to payWhy should I have to pay for a laptop that was bad right out of the box and was not repaired right?
Order NoDPID ***:On 110216,I called and ordered a laptop from Dell.Terrible service.All CSR calls originate in the Philippines.I asked to speak to someone from the U.S.I was placed in the queue & the next reptTold me he was in Texas.I later found out from the email that this was the first of *** ***'s lies.He was really in India.I indicated to the CSR that I wanted ONLY a Dell Inspiron laptop, no accessories, to be delivered in free shipping days, months same as cash, no MacAfee virus software and an extended off-site warranty of years to be charged to my Dell preferred financial account.I was very clear in my instructions & went over it several times.The CSR stated that he understood, asked me for my SS#, proceeded with the transaction and told me that I would receive a detailed confirmation email.By 110316, since I still could not find this confirmation email I called Dell again to inquire about the transaction and in essence to cancel my order
My last correspondence from DELL REWARDS states that my new rewards balance was and would expired on 06/20/No other emails had been sent to meI logged in - in May and made a purchase via rewards and planned to use itIt did not indicate my rewards were expiring soonI got sick in the middle of June and did not recover until the past hoursWhen I went to go make a purchase it stated my rewards expiredI researched my e-mails and such, but nothingI read the FAQ and while I understand that it's days, this was no apparent to be days, but under since the last e-mail I receivedI called DELL for over an hourEVERY TIME I got put on hold I was transferred to a sales repWhen I got put towards a customer service person, they put me on hold, it went to a sales repEach one said they were going to put a request into the credit being put backSo suffice to say after an hour of this I was pissed offThe last sales rep only gave me the number to call that I origin
On September 15, I purchased a Dell Inspiron to use as a personal laptop It was delivered the following week as I was packing to leave for a work trip The computer sat in the box for about days while I was traveling After returning home, I configured the laptop and started to use the machine After about the 4th day, it crashes and shows the blue screen of death The same thing happened about days later I set the machine to original configuration and started over at loading programs About days later the computer does it again, I take the laptop to my work IT department and ask them to assist as I think I must be setting things up wrong and there are conflicts somewhere They decide to set to original configuration and go through the process again After getting the laptop returned, I kept getting the blue screen of death every or days
I contacted Dell explained the situation to them asking for a replacement They refused to replace I worked with level
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly
On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I purchased a InVizio UHD 4k TV (Order# ***) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# ***), this was received with internal damage and needed to be replaced I received a 3rd TV, this time *** InLG UHD 4k TV (Order# ***) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
Ordered a laptop (latitude 7240) from dell outletThe laptop around with the wrong specs, namely the webcam was missing while it was advertised in having oneAfter two hours on the phone with customer service and talking to different people, they refused to give me the proper laptop or even let me talk to a managerA true waste of time and quite infuriating experienceI finally got a refund since they were unable to offer me the product I paid for as advertised
I made a purchase for a large TV on 11/26/Part of the purchase included expedited shipping, rewards in the amount of $to be credited in 24-hours, and an egiftcard in the amount of $The TV was not delivered expedited and the rewards have still not been credited to my account almost a monthFuthermore, I attempted to use teh egiftcard on 12/23, the order was accepted then rejected due to payment failure, despite the charge showing up on my credit cardNumerous contact with customer service has lead me in circles and made me extremely frustratedI have copies of all customer service contact chatsWhen contact about the current order, customer service refused to connect me to a supervisor, refused to honor the transaction, then promptly hung up on meThis company has been a nightmare to work with, and as far as I'm concerned, baits and switches their customers with the promise of rewards and giftcards
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
I had total orders for printers and all have been cancelled because of a pricing errorI don't believe that it's fair because if I was at a retail store almost any of them would have honored the price that it rang up forI also had a confirmation email and then a secondary email saying that the order would be delayed, again making me believe the order was going to be completedBased on this, I ordered toner cartridges from Amazon that have already been delivered and I will be taking a loss to return themI've been a long time customer and recently have been purchasing a lot from Dell and I'm disappointed in how this was handledMy ultimate goal would be for them to honor the price they rang up at and honor the ordersI also submitted a request to dell and was told to reach out to sales, I did and was finally responded to over a week later with this "Hi
Thank you for your EmailWelcome to Dell Email Sales Support
We are really sorry to know about the pricing errorI w
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time