I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I sent a request for combining my gift cards on Black Friday which request number is ***At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
I bought Dell Laptop Inspiron 5548, and only using as a secondary laptop for occasional home browsingBut suddenly noticed a sound while opening the lid and identified that it was not closing all the way also found the right corner edge is popped open
When I checked online, there are many such EXACT issue reported for many consumers and based on that its clear that its a product design defect
Issue link => ***
I have the SAME EXACT ISSUE on the right hand side hinge
I am here by requesting DELL to address this issue and either replace or repair the laptop, otherwise I have to proceed with further action which should cover all the damages caused to me and my business
Please let me know as soon as possible to address this issueI do not have warranty but its not anything that falls under warranty and am not ready to take care the cost to repair which is due to a design issue by DELL
I travel extensively with this laptop and expected to be able to find a lock for the built in security slot on the computer, but nobody sells the lock that fits this Dell proprietary slot to include DellI called Dell several times to try and find out the correct lock typeThe first time they said it uses a Kinsington lockI bought one and it won't fitOn 11/22/at 6PM Pacific I called the parts department to find out if I can buy a lock from them and they said they don't have anyI asked for a part number and they said they don't knowI asked to exchange for a computer that can be locked via warranty exchange and they kept transferring me in loops and speaking with unintelligible foreign dialects to such a great extent I could no longer practically spend any more time dealing with that on the phone
I am showing you the letter my lawyer wrote to Dell, this explains the issue"Please be advised that this office represents, *** *** with regard to a Dell Computer that she purchased approximately months ago After the computer failed to turn on, *** contacted the support center by phone and worked with a technician for two hours in the hopes of determining what was causing the malfunction The technician, after making several incorrect guesses and failing to diagnosis the problem, then asked *** to look for the graphics card The technician could not tell her where to look or what the card looked like *** was very frustrated with the lack of knowledge the technician had and inquired into her warranty coverage
*** was then instructed to send the computer to your repair center despite that her warranty allowed for a technician to come to her residence When the computer was returned to her residence, the housing was completely off of the c
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from ***.***@dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking ***, order *** with tracking ***, order *** with tracking ***, and order
*** with tracking ***The packages were delivered back to Dell on 09/30/and signed by ***Please refund my orders
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th
Here is the service tag number *** and request number ***
First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices
Original order ID:
*** Customer #:
*** Service Tag (original):
*** Updated tag:
***
Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
I purchased a Dell laptop on December 19, (Service Tag #***) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
I recently purchased a brand new Dell Laptop from the company's online site The computer was advertised as having high end features and as much power (speed) as you need When I purchased the laptop, it arrived in mid-December It was a Christmas Gift for my wife After opening the gift and beginning to use the laptop after December 25th, I noticed that this computer was extremely slow to open programs, the internet, and virtually anything else I tried to do on the computer In fact, the speed of this computer is slower than my year old computer that I had previously I spoke to customer service several times Twice over the phone, each time the customer service agents were absolutely dedicated to letting me know there was absolutely nothing they can do, and that the computer was past the day return window In addition, they said that the likely speed issues would not be covered under warranty, as they were not hardware related This was totally unacceptable I submitt
On October 7, I purchased a Dell XPS that was advertised has having Windows on it and a day free trial of Office From October 7th to October 24th, the computer worked flawlesslyThen on October 25th, I was getting a message to pay to activate Office or it wouldn't workAs such, I uninstalled Office because I had a Office software that I wanted to useOnce I uninstalled Office 365, I got all sorts of glitches in my Windows operating systemI have documented the problems on a YouTube video at: ***On that video you will see that I have dealt with Dell customer disservice reps and I have written to the Dell CEO
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I purchased a brand new Dell Inspiron Computer from ***, Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned *** insists that it was not The Dell rep who spoke with me accused *** of selling stolen items
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these
I purchased a dell laptop almost month ago and still under warrantyI discovered many problems with the laptop and reported that to customer supportTwo weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not trueTwo days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understandThe issue now I want to report:
- Very bad service with no respect as this laptop is the only machine I am using for finishing my jobsIt has been almost two weeks in this issue
- totally fix or replace my laptop as it has man
I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I sent a request for combining my gift cards on Black Friday which request number is ***At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I have been waiting months for a response after months of negotiating with the Dell rep that my case has been escalated to in order to get my laptop repairedWhen I first purchased the laptop and took it out of the box, the laptop required a motherboard replacement before I could even use itAs an IT Manager who purchases hundreds of laptops every quarter, this is a very rare occurrenceRegardless, I contacted Dell since I have years warranty and they replaced the motherboard during business hours on a weekday so I had to take the day off without payThe laptop was put back together however I could tell that it wasn't done properly because it didn't look the same as before and the trackpad and keyboard were slanted or popping out needing to be pushed back inWhen I finally opened a 2nd call to have it replaced, I was told a technician was coming and received a call from the tech, however no one showed upI took a day off again without pay to have a tech not show upWhen I call
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
I bought Dell Laptop Inspiron 5548, and only using as a secondary laptop for occasional home browsingBut suddenly noticed a sound while opening the lid and identified that it was not closing all the way also found the right corner edge is popped open
When I checked online, there are many such EXACT issue reported for many consumers and based on that its clear that its a product design defect
Issue link => ***
I have the SAME EXACT ISSUE on the right hand side hinge
I am here by requesting DELL to address this issue and either replace or repair the laptop, otherwise I have to proceed with further action which should cover all the damages caused to me and my business
Please let me know as soon as possible to address this issueI do not have warranty but its not anything that falls under warranty and am not ready to take care the cost to repair which is due to a design issue by DELL
I travel extensively with this laptop and expected to be able to find a lock for the built in security slot on the computer, but nobody sells the lock that fits this Dell proprietary slot to include DellI called Dell several times to try and find out the correct lock typeThe first time they said it uses a Kinsington lockI bought one and it won't fitOn 11/22/at 6PM Pacific I called the parts department to find out if I can buy a lock from them and they said they don't have anyI asked for a part number and they said they don't knowI asked to exchange for a computer that can be locked via warranty exchange and they kept transferring me in loops and speaking with unintelligible foreign dialects to such a great extent I could no longer practically spend any more time dealing with that on the phone
I am showing you the letter my lawyer wrote to Dell, this explains the issue"Please be advised that this office represents, *** *** with regard to a Dell Computer that she purchased approximately months ago After the computer failed to turn on, *** contacted the support center by phone and worked with a technician for two hours in the hopes of determining what was causing the malfunction The technician, after making several incorrect guesses and failing to diagnosis the problem, then asked *** to look for the graphics card The technician could not tell her where to look or what the card looked like *** was very frustrated with the lack of knowledge the technician had and inquired into her warranty coverage
*** was then instructed to send the computer to your repair center despite that her warranty allowed for a technician to come to her residence When the computer was returned to her residence, the housing was completely off of the c
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from ***.***@dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking ***, order *** with tracking ***, order *** with tracking ***, and order
*** with tracking ***The packages were delivered back to Dell on 09/30/and signed by ***Please refund my orders
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th
Here is the service tag number *** and request number ***
First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices
Original order ID:
*** Customer #:
*** Service Tag (original):
*** Updated tag:
***
Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
I purchased a Dell laptop on December 19, (Service Tag #***) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
I recently purchased a brand new Dell Laptop from the company's online site The computer was advertised as having high end features and as much power (speed) as you need When I purchased the laptop, it arrived in mid-December It was a Christmas Gift for my wife After opening the gift and beginning to use the laptop after December 25th, I noticed that this computer was extremely slow to open programs, the internet, and virtually anything else I tried to do on the computer In fact, the speed of this computer is slower than my year old computer that I had previously I spoke to customer service several times Twice over the phone, each time the customer service agents were absolutely dedicated to letting me know there was absolutely nothing they can do, and that the computer was past the day return window In addition, they said that the likely speed issues would not be covered under warranty, as they were not hardware related This was totally unacceptable I submitt
On October 7, I purchased a Dell XPS that was advertised has having Windows on it and a day free trial of Office From October 7th to October 24th, the computer worked flawlesslyThen on October 25th, I was getting a message to pay to activate Office or it wouldn't workAs such, I uninstalled Office because I had a Office software that I wanted to useOnce I uninstalled Office 365, I got all sorts of glitches in my Windows operating systemI have documented the problems on a YouTube video at: ***On that video you will see that I have dealt with Dell customer disservice reps and I have written to the Dell CEO
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I purchased a brand new Dell Inspiron Computer from ***, Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned *** insists that it was not The Dell rep who spoke with me accused *** of selling stolen items
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these
I purchased a dell laptop almost month ago and still under warrantyI discovered many problems with the laptop and reported that to customer supportTwo weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not trueTwo days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understandThe issue now I want to report:
- Very bad service with no respect as this laptop is the only machine I am using for finishing my jobsIt has been almost two weeks in this issue
- totally fix or replace my laptop as it has man
I purchased a Dell laptop at a cost of around $It developed a ghost screenThey asked me to send it to Texas for repairs, which I didThis was in September/The computer has the same problem againThis is a defective product manufactured or made available by Dell and they should be liable if there is a problemSo far, they have refused to do anything about it, stating the laptop is past the warranty periodThat may be the case, but it is their problem for selling a defective product that carries their nameFrom what I saw on-line, this is a widespread problem with some of their computers