My name is Michelle v
And.I bought a Dell Computer through Badcock here in lake Park Ga and they basically refuse to fix everything that is wrong with the computer when I got it the DVD panel door was broken, and the plug was bent Dell is the world's worse company that everyone can buy from they do not want to fix nothing I hate Dell because of how they have done me I demand them to give me a authorization code so Badcock can exchange his computer that I bought though them if I don't get the Authorization code I will keep reporting them until I see some good results from them I am sure there r plenty of people it there that going through the same damn thing the computer I have is piece of *** and I demand a authorization code to be given to me or to Badcock their number is ###-###-#### or they can call me at ###-###-#### or email me at ***@gmail.com to give me that authorization code to give them as I have stated this computer has been nothing but problems the service tag is *** WANTS again I demand a authorization code or I will keep sending you all reports on how they treating me Shalom Michelle B***
The two Inspirion laptops were purchased from HSN online last August (2017) They were purchased as part of a partnership between DELL and HSN
They were given as Christmas gifts to my two teenage sons for middle and high school, respectively
They did not work from the start Things just got progressively worse You cannot performa any action on either laptop, from the simple to the complex They cannot even be reset, because there is not enough memory left on them to perform a reset operation They were sold from HSN as they great laptops that could be used to do so much and work so well for all ages When I got on the phone with DELL customer support, they told me these laptops were glorified internet boxes and that's about it They even said you could not install really anything on them effectively That is not how HSN sold them
I have called both HSN and DELL several times
Both laptops are still under a year warranty from DELL
DELL will not do anything to replace
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
On 4/01/I purchased a Dell laptop computer from Walmart for $The computer has not performed correctly, and sometimes not at all, since I purchased itMost recently, July 14th, I returned the computer to Dell Repair in Houston as the Optical Drive had to be replaced and the Operating System had to be reinstalled, Service #***At this point the computer was only mo's oldI explained to Dell Tech Support that there were other issues w/the computer, i.eat times the keyboard is totally non-responsive, there are dead periods, other times source code appears when I try to click on a keySimple things like selecting an item become impossibleI have never before experienced any product with such serious inherent defectsThese problems still existMost of the time I go to the library and use the computer because I don't know if mine will work even at a minimal levelWalmart will be take the computer back for a refund or replacement, they have a day return policy on
I called customer service because I got a virus warning on my desktopi have a warranty on it.(that's the only reason I called) I know how to take care of these thing properly myself but, I just want to see how tech support would handle the situationWithout going into great detail about what happenedHe went into my "cmd" and ipconfig to check my internet connection( I let him access my pc) he said I was infected and others are using my internet connection to access the web and don't do any online shopping because of keyloggersIt seemed to me it was a scare tactic to get a tech to my house and charge close to $to "fix" the issue and put in a firewall (i already have a firewall)...while everything he said was true, He left out that the "established" connections where my pc apps running and nothing more, im sure this has happened to A LOT of people that don't know computers well and pay for that service for no reason
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr*** Arundale, who claims to be the highest customer service representative at Dell, which is a lie
Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers
Ordered a tablet on the evening of 2/15/at approximately 8:15pm
This purchase was made with 2-day delivery selected
When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/
They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again
Later I then received an email stating that the transaction was placed and I was issued an "Order Number"
When I later checked on sta
Dear Sir/Madam,
I ordered a laptop computer from Dell on 5/15/through their websiteThe cost is $3,(DPID ***)When I received this laptop, all lights and indicators on the keyboard, dashboard, and even power button were not function (always off)
I called their service department and spent more than hours to help the engineer for repair but he could not figure out the problemThen he let me ship my laptop back to Dell for repairThe repair list includes reformat the hard drive, re-install the WindowsHowever, when I received my laptop, the problem is still there and no any changeI had to call the service department againThe remote diagnosis took me more than two hours but the service engineer still could not fix the problemAfter that, I received an email from Dell that they need to send an engineer to my house for the repair but the parts were out of stock and I had to wait for the parts comingFinally, a Dell's engineer came to my home on 7/
Dell Order#*** with SR#*** is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I purchased my laptop in November of and the paint on the keys is already coming off I tried to contact Dell today about it but couldnt get a resolution since I was transferred thru chat to the "wrong" places and hung up on both times I called Dell I have asked for supervisors and no one ever gets one I saved the chat as proof of how I was treated and what was said I paid almost $for this laptop and the paint shouldnt be coming off the keys
in June I purchase a Dell Inspiron series for $plus taxes, by 11/5/the system had to be ship back to Dell for the main board to be replaced and EVERY month after that it's been nothing but problems with my laptop I have purchased over $dollars in warranties guarantee to fix the issue or replace it if necessary as of this year I had to purchase a new battery for a$dollars from Dell I don't know much about computer/laptop but I know I do know use my laptop that much and by having Dell support work on my laptop ever month they have deleted some of my files and pictusres as of 03/ 19/ what made me file this compaint is on 03/20/ I file a compaint with Dell about how as of 03/19/after dell tec supposed to have fix my laptop once aging am having all kinds of problem slow startup in years now dell techical support has not improved anything about the performance of my laptop here are some dates that Dell tec had been working on my l
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is *** Later in the day I received an email from Dell stating my order *** has been shipped and provided a tacking number
Yesterday, November 25, *** deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors
I looked up Dell’s cr and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative (***) who informed me the advertised price was
I placed orders on January 4, 2017, both for solid state drives (total.) On that same day, Dell sent me separate emails saying they had received each order (Orders #*** and #***.) Dell then sent another email on January confirming the first order, and a second email on January confirming the second order
On January 6, I received an email from Dell stating that the second order had been canceled, and then on January 7, I received another email stating that the first order had been canceledIn both of these emails, Dell states that "As requested, some or all of the items in this order have been cancelled."
However, I never cancelled either orderAfter receiving the first cancellation email, I contacted the appropriate people via the link provided in the email in order to let them know that my order (and later, orders) had been canceled in errorI also asked them to let me know why the orders were cancelled and why they said that I had requested t
On July 27, I purchased Dell Inspiron / Service Tag: *** and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was :
"Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues."
According to my research, it shows that the right side seems to have major flaws Below are ju
June 2ndUsed my computer that worked flawlessly before going to work No problems Came home from work couldn39t get online The computer was showing a connection but not letting me get online and showing it was in airplane mode Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it After a-couple of hours the dell tech had me deleting files and going back to prior updates This advice service that I was directly given by Dell made my computer blue screen Wrecked it and took all my important documents with it Other than the airplane mode matterthere was NOTHING wrong with my computer Worked flawlessly until Dell39s tech wrecked it While the tech was on the phone I hooked up another computer 39that is never hooked up to the internetand it showed the same thing 39being in
My name is *** *** on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag *** Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break
I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
We are a small plant working for a multinational chemical company Our company is not based in the US and as such we have a dell rep for our site (Mr*** *** who has done an excellent job) Unfortunately his supervisor (*** **) sends me spam for products completely unrelated to the business we do with dell
Yesterday I asked him to remove me from the list He quickly called me and emailed me to see if there was someone else he could send these emails to I email to tell him that no one required the emails He then called back and threatened to remove our account rep if we don't continue to receive his solicitations He said something along the lines of, "I was reviewing the account and we don't do a lot of business with your company, if we can't contact you about additional products then I'm going to have to remove Jason from your account."
Basically he threatened me that if I don't receive his spam he will trash our relationship with dell If we don't do enough
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th
My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is
When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
I was the unlucky fate of buying a Dell computer from a Microsoft store in ***
The Dell laptop was issued under the name of Microsoft in *** and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop
After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge
Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave
The main problem begins now: [CC = Customer Care for short]
Dell CC call to ***, results in no resolution, they tell me that the laptop is in warranty so they will see what can be done
I explain my problem to 6-employees while being circl
My name is Michelle v
And.I bought a Dell Computer through Badcock here in lake Park Ga and they basically refuse to fix everything that is wrong with the computer when I got it the DVD panel door was broken, and the plug was bent Dell is the world's worse company that everyone can buy from they do not want to fix nothing I hate Dell because of how they have done me I demand them to give me a authorization code so Badcock can exchange his computer that I bought though them if I don't get the Authorization code I will keep reporting them until I see some good results from them I am sure there r plenty of people it there that going through the same damn thing the computer I have is piece of *** and I demand a authorization code to be given to me or to Badcock their number is ###-###-#### or they can call me at ###-###-#### or email me at ***@gmail.com to give me that authorization code to give them as I have stated this computer has been nothing but problems the service tag is *** WANTS again I demand a authorization code or I will keep sending you all reports on how they treating me Shalom Michelle B***
The two Inspirion laptops were purchased from HSN online last August (2017) They were purchased as part of a partnership between DELL and HSN
They were given as Christmas gifts to my two teenage sons for middle and high school, respectively
They did not work from the start Things just got progressively worse You cannot performa any action on either laptop, from the simple to the complex They cannot even be reset, because there is not enough memory left on them to perform a reset operation They were sold from HSN as they great laptops that could be used to do so much and work so well for all ages When I got on the phone with DELL customer support, they told me these laptops were glorified internet boxes and that's about it They even said you could not install really anything on them effectively That is not how HSN sold them
I have called both HSN and DELL several times
Both laptops are still under a year warranty from DELL
DELL will not do anything to replace
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
On 4/01/I purchased a Dell laptop computer from Walmart for $The computer has not performed correctly, and sometimes not at all, since I purchased itMost recently, July 14th, I returned the computer to Dell Repair in Houston as the Optical Drive had to be replaced and the Operating System had to be reinstalled, Service #***At this point the computer was only mo's oldI explained to Dell Tech Support that there were other issues w/the computer, i.eat times the keyboard is totally non-responsive, there are dead periods, other times source code appears when I try to click on a keySimple things like selecting an item become impossibleI have never before experienced any product with such serious inherent defectsThese problems still existMost of the time I go to the library and use the computer because I don't know if mine will work even at a minimal levelWalmart will be take the computer back for a refund or replacement, they have a day return policy on
I called customer service because I got a virus warning on my desktopi have a warranty on it.(that's the only reason I called) I know how to take care of these thing properly myself but, I just want to see how tech support would handle the situationWithout going into great detail about what happenedHe went into my "cmd" and ipconfig to check my internet connection( I let him access my pc) he said I was infected and others are using my internet connection to access the web and don't do any online shopping because of keyloggersIt seemed to me it was a scare tactic to get a tech to my house and charge close to $to "fix" the issue and put in a firewall (i already have a firewall)...while everything he said was true, He left out that the "established" connections where my pc apps running and nothing more, im sure this has happened to A LOT of people that don't know computers well and pay for that service for no reason
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I had multiple customer service issues including order being cancelled, speaking to up to documented individuals and different phone numbers to resolve an order issueWhen trying to contact administration, was bullied out of promised +$ compensation because I wanted my complaint escalated above Mr*** Arundale, who claims to be the highest customer service representative at Dell, which is a lie
Dell has serious issues with customer service and coordination of orders, website data and correspondence with customers
Ordered a tablet on the evening of 2/15/at approximately 8:15pm
This purchase was made with 2-day delivery selected
When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/
They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again
Later I then received an email stating that the transaction was placed and I was issued an "Order Number"
When I later checked on sta
Dear Sir/Madam,
I ordered a laptop computer from Dell on 5/15/through their websiteThe cost is $3,(DPID ***)When I received this laptop, all lights and indicators on the keyboard, dashboard, and even power button were not function (always off)
I called their service department and spent more than hours to help the engineer for repair but he could not figure out the problemThen he let me ship my laptop back to Dell for repairThe repair list includes reformat the hard drive, re-install the WindowsHowever, when I received my laptop, the problem is still there and no any changeI had to call the service department againThe remote diagnosis took me more than two hours but the service engineer still could not fix the problemAfter that, I received an email from Dell that they need to send an engineer to my house for the repair but the parts were out of stock and I had to wait for the parts comingFinally, a Dell's engineer came to my home on 7/
Dell Order#*** with SR#*** is related to refund issue I have with Dell.comI purchased Bose System worth $600+ tax from dell.comI used my Credit card worth $250+tax and Dell Certificate from AMEX rewards worth $for the purchase of bose Sound system from Dell.comI didnot like the product and I returned the bose sound system within days return policy from dellWhile returning, I called Dell Return customer specialist regarding my doubt on refund of my $used as Dell Coupon, which I receievd from AMEX, and also $used from my credit card while purchasing the bose system.Over the phone, the return specialist assured me that I will get refund of my amount whatever the mode of payment I made to purchase the bose productAgain, I did double checkwhile on the call with her, on my refund of my dell coupon used(specifically asked myself) she again assured me that yes u will get refund on coupon tooOn that NOTE I agreed to return my product which I purchased fr
I purchased my laptop in November of and the paint on the keys is already coming off I tried to contact Dell today about it but couldnt get a resolution since I was transferred thru chat to the "wrong" places and hung up on both times I called Dell I have asked for supervisors and no one ever gets one I saved the chat as proof of how I was treated and what was said I paid almost $for this laptop and the paint shouldnt be coming off the keys
in June I purchase a Dell Inspiron series for $plus taxes, by 11/5/the system had to be ship back to Dell for the main board to be replaced and EVERY month after that it's been nothing but problems with my laptop I have purchased over $dollars in warranties guarantee to fix the issue or replace it if necessary as of this year I had to purchase a new battery for a$dollars from Dell I don't know much about computer/laptop but I know I do know use my laptop that much and by having Dell support work on my laptop ever month they have deleted some of my files and pictusres as of 03/ 19/ what made me file this compaint is on 03/20/ I file a compaint with Dell about how as of 03/19/after dell tec supposed to have fix my laptop once aging am having all kinds of problem slow startup in years now dell techical support has not improved anything about the performance of my laptop here are some dates that Dell tec had been working on my l
On November 21, I purchased from wwwDell.com a Dell UltraSharp Dual Monitor Bundle - U2412M with a stand MDSfor an advertised price of $The total amount including tax and delivery was $which was immediately billed to my credit card On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is *** Later in the day I received an email from Dell stating my order *** has been shipped and provided a tacking number
r and called them to inquire about the missing two monitors The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected I then called again and got hold of another customer representative (***) who informed me the advertised price was
Yesterday, November 25, *** deliver the package To my surprise and disappointment the delivery only included the Stand MDSand no monitors
I looked up Dell’s c
I placed orders on January 4, 2017, both for solid state drives (total.) On that same day, Dell sent me separate emails saying they had received each order (Orders #*** and #***.) Dell then sent another email on January confirming the first order, and a second email on January confirming the second order
On January 6, I received an email from Dell stating that the second order had been canceled, and then on January 7, I received another email stating that the first order had been canceledIn both of these emails, Dell states that "As requested, some or all of the items in this order have been cancelled."
However, I never cancelled either orderAfter receiving the first cancellation email, I contacted the appropriate people via the link provided in the email in order to let them know that my order (and later, orders) had been canceled in errorI also asked them to let me know why the orders were cancelled and why they said that I had requested t
On July 27, I purchased Dell Inspiron / Service Tag: *** and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was :
"Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues."
According to my research, it shows that the right side seems to have major flaws Below are ju
June 2ndUsed my computer that worked flawlessly before going to work No problems Came home from work couldn39t get online The computer was showing a connection but not letting me get online and showing it was in airplane mode Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it After a-couple of hours the dell tech had me deleting files and going back to prior updates This advice service that I was directly given by Dell made my computer blue screen Wrecked it and took all my important documents with it Other than the airplane mode matterthere was NOTHING wrong with my computer Worked flawlessly until Dell39s tech wrecked it While the tech was on the phone I hooked up another computer 39that is never hooked up to the internetand it showed the same thing 39being in
My name is *** *** on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag *** Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break
I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
We are a small plant working for a multinational chemical company Our company is not based in the US and as such we have a dell rep for our site (Mr*** *** who has done an excellent job) Unfortunately his supervisor (*** **) sends me spam for products completely unrelated to the business we do with dell
Yesterday I asked him to remove me from the list He quickly called me and emailed me to see if there was someone else he could send these emails to I email to tell him that no one required the emails He then called back and threatened to remove our account rep if we don't continue to receive his solicitations He said something along the lines of, "I was reviewing the account and we don't do a lot of business with your company, if we can't contact you about additional products then I'm going to have to remove Jason from your account."
Basically he threatened me that if I don't receive his spam he will trash our relationship with dell If we don't do enough
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th
My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is
When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
I was the unlucky fate of buying a Dell computer from a Microsoft store in ***
The Dell laptop was issued under the name of Microsoft in *** and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop
After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge
Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave
The main problem begins now: [CC = Customer Care for short]
Dell CC call to ***, results in no resolution, they tell me that the laptop is in warranty so they will see what can be done
I explain my problem to 6-employees while being circl