I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you!
DELL order #***
Purchase ID: ***
I bought this Laptop Brand new less than weeks it failed on meAnd I have had problems with it every since I bought itIts over heating and very slow and it dose not hold a charge for more than 45mins it has turned into a $paperweightI have called many times for service and each time they give me some excuse to why its not working now they are saying its my fault because they can't or don't want to fix itI had real I have real bad hardware issuesNow when they had a guy to do a remote service on my laptop he installed this malware stuff the guys did thisI never had malware issues because I didn't do much internet on the laptopOnly until recentlynow I am having major problems with this LaptopI want a new and better laptopI bought this because I thought it would be fast as advertised but I found out the processor on this unit is only putting out 2.8ghz and its boost is that does me no goodI need the to start not a boostI only got this because Alienwa
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
Dear Revdex.com
I was interested in purchasing a computer from Dell during their Black Friday sale
I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM
They also had the same computer with the monitor for $on Thur 11/22/at 8PM
On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED
Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST
How is a Deal Expired that was not to be active for More Hours?
They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur)
It seems Dell flipped the items without telling anybody
That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE!
They guy said his name was ***He kept giving me the runaroundHe did offer me the $
On August 5th, I placed an order for two computers (Dell Purchase ID: ***) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
Placed an order for copies of a highly-demanded video game called: Legend of Zelda Breath of the Wild Special edition, early Friday February the 24th around 4:am eastern, before any sales websites such as slickdeals, or dealzon, had even found out that Dell had any stock of the game
I used a gift card for and the remainder in a credit card payment, both were successfully deducted from my account immediately, (i have proof of this) for a total of $resulting in order number #*** and dell purchase id #***
Nearly hours later, we (my wife and I) received an email informing that our order was inexplicably canceled and the reason cited is that (we) requested itThis is and was a lieWe received no contact within those hours through phone nor email
We tried that evening to get any resolution in this matter through phone and chat support, but we had, inconveniently enough, received the cancellation email right before close of business
Dell has provided a faulty laptop battery in their Precision Mand models I have three documented instances (in three separate machines) where this battery swells like a balloon through use This is either a defect in design or a defect in manufacturing Dell has replaced the battery during the first two instances of this issue arising However, Dell refuses to replace the battery in this third machine, citing that the battery is no longer in warranty I have concerns not only for this battery, but the battery in several other machines our company has purchased This defect has not been occurring consistently, so it is difficult to discern when the next battery might blow up
The Dell sold to me was issued with the wrong battery from the factoryI returned the Inspiron to Dell and they returned the equipment STILL with the wrong batteryDell also wiped my files and pictures and other important documents from the Inspiron Dell also removed the sticker below the left side of the keyboard that tells the laptop's name, series, and special featuresThat is very useful if you are trying to keep up with the array of updates and necessary data to keep the system running properlyNo company should be able to provide the wrong batteries, overwrite your existing data, and tear off labels from your equipment without the owners approvalI have been sold a product that is not as advertised and doesn't even have the correct batteryIt would be like allowing an auto company to sell a diesel truck with a wagon wheel under the hoodDell or no company should be allowed to advertise apples and provide orangesThat is illegal!
I purchased a Dell Inspiron i**SSN**sLV Signature Edition Laptop (Inspiron 5547)I have had two major problems with this laptop over the years which Dell has refused to correctThe first problem that arose within the first few months was with my laptops touchpad, which works erraticallyWhen my laptop was under warranty, the only solution Dell offered to provide was a software update, which did not correct the issueI have included links below to Dell.com's message board with several costumer complaints regarding this issue***
***
***
The greater issue I am having now is with the hinge on my laptopThe hinge is cracked and bending the laptop caseDell claims this issue is a matter of usual wear and tear and would not be replaced or fixed under their warrantyIf you refer to the included links for Dell.com's message boards below, you can see detailed pictures and explanations of the issueMany people are experiencing this exact issue with this laptop, which should shows that this is a manufacturing defect, and not typical wear and tear***
***
Dell has refused to correct or even acknowledge these issues As a result, I will never again purchase another Dell product
Purchased a new Dell laptop and received it on 10/Noticed immediately that the "Z" key was defectiveKey works but does not press down like the rest of the keys; it's as if there is something obstructing the key from going down all the wayCreated a chat session on 10/to notify Dell of the issue and was told to check for any obstructionsI did not see anything and told the representative I didn't want to remove the key in fear of voiding the warrantyRepresentative informed me the keyboard would have to be replaced and closed chat session after ignoring my question of how that process worksCalled Dell on Tuesday, 10/(my day off from work) to try and have the issue resolvedCustomer service representative informed me again, this time by phone that the keyboard would have to be replacedMy information was taken and a replacement "refurbished" keyboard was shipped overnight to my addressI emailed the customer service representative back about how to replace the keyboar
I ordered a computer on April 4th, 2018, paid in fullMy bank did not approve amountApril 6th, I gave Dell another bank card number, paid in full, $1,The computer was to be shipped on April 9thApril 9th Dell stopped shipment and computer returned to DellI have called everyday since (today is 4/27/18) and they say the card was declined, or the refund was given, and then hang up on meMy bank clearly discloses no refund was givenI do not have the money or a computerI am a single mother, working full time and going to school full timeIt took me a year to save that money and now I am struggling to complete assignments without a computer or the money to purchase another computer
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
I recently purchased Office to install on a computer I bought from DellIt was delivered "virtually" and I have attempted to follow instructions to install itHowever, the instructions I was given do not match with the procedures that arise as I follow promptsI have accordingly found myself stuckI filled out the lengthy required information required to send an email describing my problem and requesting helpI first received an email "thanking me for my purchase", but no other helpNext I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not workI have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longerI have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number ***, stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number *** and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, ***It has been over months and still no refund to the credit card
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records
Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful
Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
Service Tag: ***
Inspiron 24-
I have been a loyal Dell customer since I purchased my first desktop computer as an adult in I have never owned another computer I recently replaced my old dell laptop with a super nice (in my opinion) desktop computer, the one referenced above When I say recent, I mean VERY recent (August 2017) I am a full time employee and I am currently taking online classes towards degreeRight now I have classes going on I very much need my computer, and I need it to be functioning
On October 12, 2017, after working for literally HOURS on a research paper, I had just typed the whole rough draft and my computer randomly restarted on me, with no prompt Luckily I save often, so it didn't affect me too much I just assumed it was a fluke The very next morning, October 13, 2017, I went to take an exam for Math class and before I even got into the exam the computer restarted again without promptSo, I called Dell Tech Support and sp
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
I ordered an LG inch TV from DELL on October 2018, it was delivered October 18th I didn't open the box because it was a Christmas present and the box was undamagedI open the box on December 23rd to set the TV up and found a fist sized shattered area in the screenThe customer support manager basically told me that I was out of luck since I ordered it over days agoNow I am told too bad, we can't help you!
DELL order #***
Purchase ID: ***
I bought this Laptop Brand new less than weeks it failed on meAnd I have had problems with it every since I bought itIts over heating and very slow and it dose not hold a charge for more than 45mins it has turned into a $paperweightI have called many times for service and each time they give me some excuse to why its not working now they are saying its my fault because they can't or don't want to fix itI had real I have real bad hardware issuesNow when they had a guy to do a remote service on my laptop he installed this malware stuff the guys did thisI never had malware issues because I didn't do much internet on the laptopOnly until recentlynow I am having major problems with this LaptopI want a new and better laptopI bought this because I thought it would be fast as advertised but I found out the processor on this unit is only putting out 2.8ghz and its boost is that does me no goodI need the to start not a boostI only got this because Alienwa
I ordered what I thought was supposed to be a hard disc software product,they sent me a downloadable item which would not download, as I do Not have high speed internet serviceWhen I talked with Customer service they informed me they do not REFUND online downloads,I stated that is fine just send me Coral Word-perfect Hard discIn which the Agent replied we do not sell Hard-dics for this applicationIn which I replied this was a Total Rip-off! I
Dear Revdex.com
I was interested in purchasing a computer from Dell during their Black Friday sale
I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM
They also had the same computer with the monitor for $on Thur 11/22/at 8PM
On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED
Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST
How is a Deal Expired that was not to be active for More Hours?
They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur)
It seems Dell flipped the items without telling anybody
That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE!
They guy said his name was ***He kept giving me the runaroundHe did offer me the $
On August 5th, I placed an order for two computers (Dell Purchase ID: ***) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
Placed an order for copies of a highly-demanded video game called: Legend of Zelda Breath of the Wild Special edition, early Friday February the 24th around 4:am eastern, before any sales websites such as slickdeals, or dealzon, had even found out that Dell had any stock of the game
I used a gift card for and the remainder in a credit card payment, both were successfully deducted from my account immediately, (i have proof of this) for a total of $resulting in order number #*** and dell purchase id #***
Nearly hours later, we (my wife and I) received an email informing that our order was inexplicably canceled and the reason cited is that (we) requested itThis is and was a lieWe received no contact within those hours through phone nor email
We tried that evening to get any resolution in this matter through phone and chat support, but we had, inconveniently enough, received the cancellation email right before close of business
Dell XPS computer with known product issues, but no resolution for customers!
Dell has provided a faulty laptop battery in their Precision Mand models I have three documented instances (in three separate machines) where this battery swells like a balloon through use This is either a defect in design or a defect in manufacturing Dell has replaced the battery during the first two instances of this issue arising However, Dell refuses to replace the battery in this third machine, citing that the battery is no longer in warranty I have concerns not only for this battery, but the battery in several other machines our company has purchased This defect has not been occurring consistently, so it is difficult to discern when the next battery might blow up
The Dell sold to me was issued with the wrong battery from the factoryI returned the Inspiron to Dell and they returned the equipment STILL with the wrong batteryDell also wiped my files and pictures and other important documents from the Inspiron Dell also removed the sticker below the left side of the keyboard that tells the laptop's name, series, and special featuresThat is very useful if you are trying to keep up with the array of updates and necessary data to keep the system running properlyNo company should be able to provide the wrong batteries, overwrite your existing data, and tear off labels from your equipment without the owners approvalI have been sold a product that is not as advertised and doesn't even have the correct batteryIt would be like allowing an auto company to sell a diesel truck with a wagon wheel under the hoodDell or no company should be allowed to advertise apples and provide orangesThat is illegal!
I purchased a Dell Inspiron i**SSN**sLV Signature Edition Laptop (Inspiron 5547)I have had two major problems with this laptop over the years which Dell has refused to correctThe first problem that arose within the first few months was with my laptops touchpad, which works erraticallyWhen my laptop was under warranty, the only solution Dell offered to provide was a software update, which did not correct the issueI have included links below to Dell.com's message board with several costumer complaints regarding this issue***
***
***
The greater issue I am having now is with the hinge on my laptopThe hinge is cracked and bending the laptop caseDell claims this issue is a matter of usual wear and tear and would not be replaced or fixed under their warrantyIf you refer to the included links for Dell.com's message boards below, you can see detailed pictures and explanations of the issueMany people are experiencing this exact issue with this laptop, which should shows that this is a manufacturing defect, and not typical wear and tear***
***
Dell has refused to correct or even acknowledge these issues As a result, I will never again purchase another Dell product
Purchased a new Dell laptop and received it on 10/Noticed immediately that the "Z" key was defectiveKey works but does not press down like the rest of the keys; it's as if there is something obstructing the key from going down all the wayCreated a chat session on 10/to notify Dell of the issue and was told to check for any obstructionsI did not see anything and told the representative I didn't want to remove the key in fear of voiding the warrantyRepresentative informed me the keyboard would have to be replaced and closed chat session after ignoring my question of how that process worksCalled Dell on Tuesday, 10/(my day off from work) to try and have the issue resolvedCustomer service representative informed me again, this time by phone that the keyboard would have to be replacedMy information was taken and a replacement "refurbished" keyboard was shipped overnight to my addressI emailed the customer service representative back about how to replace the keyboar
I ordered a computer on April 4th, 2018, paid in fullMy bank did not approve amountApril 6th, I gave Dell another bank card number, paid in full, $1,The computer was to be shipped on April 9thApril 9th Dell stopped shipment and computer returned to DellI have called everyday since (today is 4/27/18) and they say the card was declined, or the refund was given, and then hang up on meMy bank clearly discloses no refund was givenI do not have the money or a computerI am a single mother, working full time and going to school full timeIt took me a year to save that money and now I am struggling to complete assignments without a computer or the money to purchase another computer
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
I recently purchased Office to install on a computer I bought from DellIt was delivered "virtually" and I have attempted to follow instructions to install itHowever, the instructions I was given do not match with the procedures that arise as I follow promptsI have accordingly found myself stuckI filled out the lengthy required information required to send an email describing my problem and requesting helpI first received an email "thanking me for my purchase", but no other helpNext I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not workI have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longerI have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number ***, stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number *** and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, ***It has been over months and still no refund to the credit card
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records
Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful
Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
Service Tag: ***
Inspiron 24-
I have been a loyal Dell customer since I purchased my first desktop computer as an adult in I have never owned another computer I recently replaced my old dell laptop with a super nice (in my opinion) desktop computer, the one referenced above When I say recent, I mean VERY recent (August 2017) I am a full time employee and I am currently taking online classes towards degreeRight now I have classes going on I very much need my computer, and I need it to be functioning
On October 12, 2017, after working for literally HOURS on a research paper, I had just typed the whole rough draft and my computer randomly restarted on me, with no prompt Luckily I save often, so it didn't affect me too much I just assumed it was a fluke The very next morning, October 13, 2017, I went to take an exam for Math class and before I even got into the exam the computer restarted again without promptSo, I called Dell Tech Support and sp
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H