I received a Alienware Laptop that was not in an acceptable conditionThere were scratches on the inside next to the keyboardI highly believe I was sold a refurbished computer as new, but it was not a brand new computerI keep the computer as the scratches were not too noticeableI also saw that the LED light has a factory defect and is not consistent with the lighting on the othersAlso there was bad black light screen bleedI let all of this pass, and eventually I ran into performance issues like frame drops and stuttering, so I attempted to correct the issue myself with an upgraded thermal paste and repadA customer should not have to repad and paste a brand new computerWell my temps were reduced after this repaste and repad, it was still stutteringI then called and informed them of what was happening, but they declined to send me a new computerRequesting a new laptop be sent in was now out of the question, as the one month window has expiredThis was just the start
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
My son saved his money up from working two jobs to purchase a new Dell computer After he unpacked it the computer was found to have a bad power supply unit He contacted Dell about the issueAfter two days of getting the runaround, and being sent from one department to another, was finally told that the PSU was underrated for all the options that was included on the computer he had purchased (even though he purchased an "off-the-shelf" unit with no added options Dell advised that they would be happy to send him an upgraded PSU that would work for his computer so long as he would pay an additional $+ Tax, S&H
As the dad of a very disappointed young man I called, I called to try to speak with someone who might be able to resolve this horrible unjust situation But instead of being reaching someone who could rationally resolve a simple issue when I called the customer NO CARE department, I spent over two hours getting put on hold, sent to different departments ( i
I bought a desktop computer on 01/02/Along with the tower I bought a monitor that was supposed to be wireless and able to charge my cell phoneWhen I received my tower it would not even turn onI had to call several times for several hours for Dell to finally replace the computer I bought because it would not even turn onDuring this time I was not able to use my monitor because I did not have the tower to hook it up toFinally my tower was delivered to me a few weeks later and when I finally hooked up my monitor I found out it also did not work correctlyI called several times and spent several hours trying to get Dell to replace or repair my monitorMy monitor can not work wirelessly nor does it charge my cell phone it is also not the size that I believed I bought which was a 25" monitor and I received a 23" monitor according to *** *** at Dell HeadquatersI have made another complaint with the Revdex.com about a laptop that I had to by due to my work and because of the co
I bought two Dell XPSdesk top systems on 11/30/2015, order number ***Before buying despite the website advertising the systems as Windows but downgradable to Windows 7, I called the sales department twice and both times was told that the systems would be downgradable to Windows I recently tried to set up both systems days ago and both systems will only run Windows I emailed Dell twice and have been on the phone for multiple hours only getting sent from one department to the nextNone would acknowledge their error and none would fix the problemThe systems cost me $and they are uselessI want both systems replaced with comparable systems running Windows The sales team's behavior was either uninformed or deliberately dishonest to sell productsThe current customer service, technical, sales and other departments are completely unhelpful and deliberately run you from one place to another, most of which are staffed by people who are very hard to unde
Have trouble with fan on my computerI do have the warranty till July After finally getting my problem explained, the contact person says that he needs my phone number in case we are disconnectedThen hangs up before I can give it to him
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called *** the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called *** directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
Hello
So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back
Thank you for listening to my concern
Purchased Dell XPS laptop on 1/10/Developed charging problems in November which were reproduced at the Microsoft store through which the laptop was purchasedA warrant claim was initiated and laptop sent to Dell for repairRepair took weeks (1/of the warranty period) and was returned stating no repairs were doneAll data was wiped from laptop for inexplicable reason
Replacement product not provided and laptop continues to have issuesIssue again reproduced at Microsoft store
I purchased a Dell on Feb.13th onlineThe computer arrived and was defectiveI returned itThe rep[lacement I received, I am not pleased with its performance
My Alienware service tag number is ***.The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
I purchased Dell products that offered a Gift Card if you purchase themPC's offered free tv or choose gift cardPre-order Video games offered gift card after purchase I fulfilled everything I needed to do for purchase and received the gift card but payment keeps getting rejected on their endTakes up to four weeks to get gift card re-instated then only to be rejected again on ordersOrders getting held up for credit issues all related to Gift Cards not my credit cardOrders are eventually cancelled without my knowledge and soemtimes I loose full value of the card
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required
I paid for the computer I printed out everything in the configuration for my records
Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor
I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model
They said no
They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
Dear Revdex.com team,
I placed one dell laptop order which the order NOis *** on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
I had been in contact with Dell since the purchase of my laptop They kept telling me the issues were with my internet providerI changed internet providers and still had the issues I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did The system would be repaired and returned within 10-business days The Email came in "ETA in your address is Mon 8/22/by 8:pm" It did not showI followed the tracking number the following day and the remark was "Customer no longer in ***, returned to DellCustomer moved" I live in **, shipped the system from **, paid for it in ** As of one hour ago, I had no information on my computerNO ONE from DELL would answer my Emails or phone calls, in fact today I was told by *** at 12:41EST that I did not exist in the DELL System either under name
I purchased a Dell Inspron on May 6, Order ID: ***, service Tag *** for my office The computer is used twice weekly when my part time employer comes in On March 15, I called in to Dell support for issues we have been having with the computer The hard drive is so damaged it wouldn't allow the tech support agent to remote into the computer I spent hours on the phone following instructions to try to get the unit repaired The technician advised I was under hardware warranty but had no software warranty Technician ***@dell.com sold me premium support with onsite after remote diagnosis package for $invoice# ***, customer# *** After trying to get the computer to reset and it failed I was told by the technician to allow it to run overnight and someone would call me the next day March 16, I never heard from anyone at Dell I told him it was imperative I got the computer up and running because it served an importa
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
Hi there,
I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue
the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit
Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more"
Thank you!
I received a Alienware Laptop that was not in an acceptable conditionThere were scratches on the inside next to the keyboardI highly believe I was sold a refurbished computer as new, but it was not a brand new computerI keep the computer as the scratches were not too noticeableI also saw that the LED light has a factory defect and is not consistent with the lighting on the othersAlso there was bad black light screen bleedI let all of this pass, and eventually I ran into performance issues like frame drops and stuttering, so I attempted to correct the issue myself with an upgraded thermal paste and repadA customer should not have to repad and paste a brand new computerWell my temps were reduced after this repaste and repad, it was still stutteringI then called and informed them of what was happening, but they declined to send me a new computerRequesting a new laptop be sent in was now out of the question, as the one month window has expiredThis was just the start
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
My son saved his money up from working two jobs to purchase a new Dell computer After he unpacked it the computer was found to have a bad power supply unit He contacted Dell about the issueAfter two days of getting the runaround, and being sent from one department to another, was finally told that the PSU was underrated for all the options that was included on the computer he had purchased (even though he purchased an "off-the-shelf" unit with no added options Dell advised that they would be happy to send him an upgraded PSU that would work for his computer so long as he would pay an additional $+ Tax, S&H
As the dad of a very disappointed young man I called, I called to try to speak with someone who might be able to resolve this horrible unjust situation But instead of being reaching someone who could rationally resolve a simple issue when I called the customer NO CARE department, I spent over two hours getting put on hold, sent to different departments ( i
I bought a desktop computer on 01/02/Along with the tower I bought a monitor that was supposed to be wireless and able to charge my cell phoneWhen I received my tower it would not even turn onI had to call several times for several hours for Dell to finally replace the computer I bought because it would not even turn onDuring this time I was not able to use my monitor because I did not have the tower to hook it up toFinally my tower was delivered to me a few weeks later and when I finally hooked up my monitor I found out it also did not work correctlyI called several times and spent several hours trying to get Dell to replace or repair my monitorMy monitor can not work wirelessly nor does it charge my cell phone it is also not the size that I believed I bought which was a 25" monitor and I received a 23" monitor according to *** *** at Dell HeadquatersI have made another complaint with the Revdex.com about a laptop that I had to by due to my work and because of the co
I bought two Dell XPSdesk top systems on 11/30/2015, order number ***Before buying despite the website advertising the systems as Windows but downgradable to Windows 7, I called the sales department twice and both times was told that the systems would be downgradable to Windows I recently tried to set up both systems days ago and both systems will only run Windows I emailed Dell twice and have been on the phone for multiple hours only getting sent from one department to the nextNone would acknowledge their error and none would fix the problemThe systems cost me $and they are uselessI want both systems replaced with comparable systems running Windows The sales team's behavior was either uninformed or deliberately dishonest to sell productsThe current customer service, technical, sales and other departments are completely unhelpful and deliberately run you from one place to another, most of which are staffed by people who are very hard to unde
Have trouble with fan on my computerI do have the warranty till July After finally getting my problem explained, the contact person says that he needs my phone number in case we are disconnectedThen hangs up before I can give it to him
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called *** the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called *** directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
Hello
So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back
Thank you for listening to my concern
Purchased Dell XPS laptop on 1/10/Developed charging problems in November which were reproduced at the Microsoft store through which the laptop was purchasedA warrant claim was initiated and laptop sent to Dell for repairRepair took weeks (1/of the warranty period) and was returned stating no repairs were doneAll data was wiped from laptop for inexplicable reason
Replacement product not provided and laptop continues to have issuesIssue again reproduced at Microsoft store
I purchased a Dell on Feb.13th onlineThe computer arrived and was defectiveI returned itThe rep[lacement I received, I am not pleased with its performance
My Alienware service tag number is ***.The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
I purchased Dell products that offered a Gift Card if you purchase themPC's offered free tv or choose gift cardPre-order Video games offered gift card after purchase I fulfilled everything I needed to do for purchase and received the gift card but payment keeps getting rejected on their endTakes up to four weeks to get gift card re-instated then only to be rejected again on ordersOrders getting held up for credit issues all related to Gift Cards not my credit cardOrders are eventually cancelled without my knowledge and soemtimes I loose full value of the card
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required
I paid for the computer I printed out everything in the configuration for my records
Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor
I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model
They said no
They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
Dear Revdex.com team,
I placed one dell laptop order which the order NOis *** on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
I had been in contact with Dell since the purchase of my laptop They kept telling me the issues were with my internet providerI changed internet providers and still had the issues I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did The system would be repaired and returned within 10-business days The Email came in "ETA in your address is Mon 8/22/by 8:pm" It did not showI followed the tracking number the following day and the remark was "Customer no longer in ***, returned to DellCustomer moved" I live in **, shipped the system from **, paid for it in ** As of one hour ago, I had no information on my computerNO ONE from DELL would answer my Emails or phone calls, in fact today I was told by *** at 12:41EST that I did not exist in the DELL System either under name
I purchased a Dell Inspron on May 6, Order ID: ***, service Tag *** for my office The computer is used twice weekly when my part time employer comes in On March 15, I called in to Dell support for issues we have been having with the computer The hard drive is so damaged it wouldn't allow the tech support agent to remote into the computer I spent hours on the phone following instructions to try to get the unit repaired The technician advised I was under hardware warranty but had no software warranty Technician ***@dell.com sold me premium support with onsite after remote diagnosis package for $invoice# ***, customer# *** After trying to get the computer to reset and it failed I was told by the technician to allow it to run overnight and someone would call me the next day March 16, I never heard from anyone at Dell I told him it was imperative I got the computer up and running because it served an importa
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
Hi there,
I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue
the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit
Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more"
Thank you!