Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
On 11/20/made a purchase of an Dell Alienware Rsales rep * *** once
The purchase was done it was supposed to have been shipped "expited" between 11/26/18-11/29/I have made contact with a Dell customer service rep via e-mail to inqurie about a tracking number, and got no reply 11/27/called again and was in touch with another service rep who told me that the laptop was still in productionThe only way I could contact someone was through via Dell chat rep Agent *** after limted help she could only send feed back I was told that there has'nt been any changes also I was futher informed that to keep checking back Later I send an e-mail in conceren about the issue on Wensday, 11/28/reply was from *** (*** and was told that he could not helpLater I did get a reply and the reason due to a so "called shortage of parts"new dat 12/5/18-12/10/this was all due to a lack of communcationHave used a debit card the money was put back into m
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating
So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
Ordered a Nighthawk Xfor $I have not received it yet Amazon has the exact item sold by Amazon for $ After using the ridiculous chat option for minutes they then transfer my chat to another Chat-Price match specialist! I had to tell him THREE times this was for a price matchhis name was Francisco O GallardoI have a copy of the entire chat BTW
Even though I provide both links he then ask what the price difference is? $- $=??? Really? So I respond $ After all of the waiting he comes back and then tells me that $is the limit and cannot price match for $and beyond, this is not stated anywhere on their siteand I must requests a price match when I ORDERI have not even received the item, again mind you
I also ordered a $video card, guess what? $cheaper at Amazon and they told me to get back when item ships for the creditBoth $Why the discrepancy?
Have trouble with fan on my computerI do have the warranty till July After finally getting my problem explained, the contact person says that he needs my phone number in case we are disconnectedThen hangs up before I can give it to him
I ordered two monitors from Dell onlineThey sent me a lesser model of the monitor I paid for (Dell sent me two of the SM model monitor, but I had ordered and paid for the SH model)When I contacted Dell to exchange the the monitors that I had wrongly received, for the monitors that I had actually ordered (while showing them proof in the form of emails I had previously received from them), they told me that "We had a computer error, so in our systems it shows you've gotten the monitor you orderedAlthough we can see that you ordered a different monitor via these emails, we are unable to make an exchange because in our systems it shows that you have received the products you ordered, so the request will be denied once we send it." The only option they gave me, therefore, was to return the wrong monitors for a refund, and then purchase the correct monitors WITHOUT the sale I had originally purchased them withthis is a difference of over 80$ plus shipping costsThey scamme
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work
On April 2, I purchased an order from Dell's website for $plus a dell gift card $ I received a confirmation of that order on the same day (April 2)
On April I received an email telling me the order was cancelled I called their customer service and was told they "oversold" at that amount, however, they still had the item in stock, and I could purchase it at the full price of $ My understanding is that they cancelled hundreds, if not thousands, of orders They took all my information, credit card information and prevented me from purchasing the product from their competitors I also bought other items in anticipation of receiving the item from Dell The item was a Playstation VR bundle I realize this isn't the worst problem in the world, but I think a major company shouldn't be pulling bait-and-switch tactics with American consumers Thank you
Have been having keyboard issues with Dell Inspiron laptopDell Service Request Number : *** I called on August 12, about the issue and I was told that the warranty expired August 19,When trying to have the laptop fixed under warranty they tell me that it was registered to someone elseThis could not beI purchased it new myself from Sam's ClubI was told to go speak to the store that I purchased it from and to send in proof of purchaseI did bothIt was purchase at Sam's Club and they do not sell computers that have been returned like the Dell support person suggestedI also acquired the copy of the receipt and emailed it to the Dell representative along with pictures of the box with the barcodesThe computer was purchased new in the original undamaged boxDell is refusing to honor its warrantyA card was received from Dell about the warranty showing the service tag of this laptop as well as stating that the warranty expiration date is August 19, The D
Bought computer systems
Even though I used to system builder to build system with the "suggested" monitorThe systems did not ship with compatible monitorSince time was a factor I had to drive to an hour to a parts store to buy the appropriate VGA cable and DVI/VGA adapter
I tried to call support twice, each time waiting for over an hour before giving up without talking with someoneI decided to try email supportIt's been over a month trying to get email support to understand what the problem was and what could be done to resolve itEach email take them 4-days to respond and I get a broken English response that shows they do not understand the problem
Last response I got they said they could refund me $100, so I emailed back to confirm it was $100/a systemSince I didn't get a response I wend ahead and installed the other systems completelyThey responded today to say they could send me shipping labels for the systemThey obviously don't know the time it t
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds
I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late
I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose
I've
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
About days after I received the computer started having issues like over heating and replacement of the motherboard and could not login with facial recognition one time a technician came out to repair it did not help and also two times was shipped back to the service center it was not repairPS: system still over heating and it's not working correctly or repair right in the last month this PC I got 10/13/NEW
SHOULD HAVE PURCHASED AN APPLE COMPUTER
Just purchased my last Dell after using them for 15+ years in my business They do not offer any customer service Wait times on the phone are atrocious, tech support are mostly incompetent, and the customer care personnel lack the empowerment to solve customer issues They seem to read from a script I have to invest about hours of my time just to get a new computer up and running They should have replaced the computer versus sending a repair rep to my office
Never again, they do not seem to care about losing a lifetime customer
Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
On 11/20/made a purchase of an Dell Alienware Rsales rep * *** once
The purchase was done it was supposed to have been shipped "expited" between 11/26/18-11/29/I have made contact with a Dell customer service rep via e-mail to inqurie about a tracking number, and got no reply 11/27/called again and was in touch with another service rep who told me that the laptop was still in productionThe only way I could contact someone was through via Dell chat rep Agent *** after limted help she could only send feed back I was told that there has'nt been any changes also I was futher informed that to keep checking back Later I send an e-mail in conceren about the issue on Wensday, 11/28/reply was from *** (*** and was told that he could not helpLater I did get a reply and the reason due to a so "called shortage of parts"new dat 12/5/18-12/10/this was all due to a lack of communcationHave used a debit card the money was put back into m
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating
So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
Ordered a Nighthawk Xfor $I have not received it yet Amazon has the exact item sold by Amazon for $ After using the ridiculous chat option for minutes they then transfer my chat to another Chat-Price match specialist! I had to tell him THREE times this was for a price matchhis name was Francisco O GallardoI have a copy of the entire chat BTW
Even though I provide both links he then ask what the price difference is? $- $=??? Really? So I respond $ After all of the waiting he comes back and then tells me that $is the limit and cannot price match for $and beyond, this is not stated anywhere on their siteand I must requests a price match when I ORDERI have not even received the item, again mind you
I also ordered a $video card, guess what? $cheaper at Amazon and they told me to get back when item ships for the creditBoth $Why the discrepancy?
Have trouble with fan on my computerI do have the warranty till July After finally getting my problem explained, the contact person says that he needs my phone number in case we are disconnectedThen hangs up before I can give it to him
I ordered two monitors from Dell onlineThey sent me a lesser model of the monitor I paid for (Dell sent me two of the SM model monitor, but I had ordered and paid for the SH model)When I contacted Dell to exchange the the monitors that I had wrongly received, for the monitors that I had actually ordered (while showing them proof in the form of emails I had previously received from them), they told me that "We had a computer error, so in our systems it shows you've gotten the monitor you orderedAlthough we can see that you ordered a different monitor via these emails, we are unable to make an exchange because in our systems it shows that you have received the products you ordered, so the request will be denied once we send it." The only option they gave me, therefore, was to return the wrong monitors for a refund, and then purchase the correct monitors WITHOUT the sale I had originally purchased them withthis is a difference of over 80$ plus shipping costsThey scamme
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work
On April 2, I purchased an order from Dell's website for $plus a dell gift card $ I received a confirmation of that order on the same day (April 2)
On April I received an email telling me the order was cancelled I called their customer service and was told they "oversold" at that amount, however, they still had the item in stock, and I could purchase it at the full price of $ My understanding is that they cancelled hundreds, if not thousands, of orders They took all my information, credit card information and prevented me from purchasing the product from their competitors I also bought other items in anticipation of receiving the item from Dell The item was a Playstation VR bundle I realize this isn't the worst problem in the world, but I think a major company shouldn't be pulling bait-and-switch tactics with American consumers Thank you
Have been having keyboard issues with Dell Inspiron laptopDell Service Request Number : *** I called on August 12, about the issue and I was told that the warranty expired August 19,When trying to have the laptop fixed under warranty they tell me that it was registered to someone elseThis could not beI purchased it new myself from Sam's ClubI was told to go speak to the store that I purchased it from and to send in proof of purchaseI did bothIt was purchase at Sam's Club and they do not sell computers that have been returned like the Dell support person suggestedI also acquired the copy of the receipt and emailed it to the Dell representative along with pictures of the box with the barcodesThe computer was purchased new in the original undamaged boxDell is refusing to honor its warrantyA card was received from Dell about the warranty showing the service tag of this laptop as well as stating that the warranty expiration date is August 19, The D
Bought computer systems
Even though I used to system builder to build system with the "suggested" monitorThe systems did not ship with compatible monitorSince time was a factor I had to drive to an hour to a parts store to buy the appropriate VGA cable and DVI/VGA adapter
I tried to call support twice, each time waiting for over an hour before giving up without talking with someoneI decided to try email supportIt's been over a month trying to get email support to understand what the problem was and what could be done to resolve itEach email take them 4-days to respond and I get a broken English response that shows they do not understand the problem
Last response I got they said they could refund me $100, so I emailed back to confirm it was $100/a systemSince I didn't get a response I wend ahead and installed the other systems completelyThey responded today to say they could send me shipping labels for the systemThey obviously don't know the time it t
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds
I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late
I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose
I've
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
About days after I received the computer started having issues like over heating and replacement of the motherboard and could not login with facial recognition one time a technician came out to repair it did not help and also two times was shipped back to the service center it was not repairPS: system still over heating and it's not working correctly or repair right in the last month this PC I got 10/13/NEW
SHOULD HAVE PURCHASED AN APPLE COMPUTER
Just purchased my last Dell after using them for 15+ years in my business They do not offer any customer service Wait times on the phone are atrocious, tech support are mostly incompetent, and the customer care personnel lack the empowerment to solve customer issues They seem to read from a script I have to invest about hours of my time just to get a new computer up and running They should have replaced the computer versus sending a repair rep to my office
Never again, they do not seem to care about losing a lifetime customer