My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!!
Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have
Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore
When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review:
"This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com."
We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased a laptop computer month agoOperating system (Windows 10) crashedContacted Dell to download System Recovery USB softwareOn software download from Dell website I get error message (technical issue on their end) which they are unable to overwriteI suggested they mail me a System Recovery CD free of charge, considering the technical issue is on their endThey refused to mail out CD alleging that because DELL has gone green, they are no longer mailing out CD but will gladly mail one out to me if I purchase and pay $for oneThey have escalated this issue thrice nowInitial contact to DELL Tech support was Tues, June 14,
My laptop has been experiencing keyboard malfunctionsSpecifically, the top row of letters stops working one by one until only "t" and "y" workThe issue goes away when I turn it off and on again, but reappears after about minutesI brought the laptop to Staples where I bought it, but the technicians there told me to send it in to DellBefore I sent it in, I also had my colleges "Smart Squad" look at it, and they said to send it in as well since opening it would void the warranty that the laptop is still under since I just bought it over the summerI sent the laptop in to Dell, along with specifics about the problem and how the issue goes away when the laptop is restarted but does come back without failDell had my laptop for about weeks, and it was sent back to me last week with a note that said they had done nothing to it because the technician found nothing wrong with itI opened my laptop to try using it and within minutes the same keyboard issue returnedI am a ver
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: *** | Express Service Code: ***
the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
Hi,
I am writing this to let you know frustrated I am with the recent purchase I made From Dell over the phone this Saturday on 12th November Purchase number is ***I tried to cancel the order right away after placing the order, I was told that the department that handles cancelling the order is closed on Saturday and they will initiate the cancellation on Monday first thing in the morningBut, when I called the Dell early in the morning to cancel the order, I was told that the order cannot be cancelled because it is in process however Saturday, I conveyed the messages clearly that I no longer wanted the itemLater I was offered $dollar discount to keep the item by representative but later it was denied stating that the system will not allowI have spent already more than hours on the phone and more than times on chat to resolve the issue, but one of the supervisor on the phone hang up the phone stating that she cannot argue with me anymoreI am truly so
Dell computer Serial # *** was purchased from Dell and according to the web-site, *** the computer is Windows ready After my upgrade to Windows 10, I have been receiving multiple alerts and video crashes The Windows Event Viewer shows the error message Display driver amdkmdap stopped responding and has successfully recoveredWhen I looked at AMD, *** they say the Video adapter is not supported in Windows
I spoke with Dell Technical Support via the chat and I was told We can only replace a part if it is defective or malfunctioning I explained it is malfunctioning, however I was directed to Customer Support at ###-###-#### to get a replacement I spent hours on hold / speaking with multiple departments at Dell Customer Support with no resolution
I bought a Samsung TV from Dell on 11/21/Based on the sales, I should get $gift card, but I still received nothing nowI called Dell more than times but they kept transferring me between different department and no one can resolve that
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I bought a laptop from Dell months ago and immediately began having problems with the audio
I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer
I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned
I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs"
Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
We purchased a Dell laptop computer on 2-10-for $from *** in ***, **
We started having issues with the computer after purchase
The computer made a loud sound like an alarm going off with a series of beeps
Dell ran a diagnostic test by doing a series of steps
They said doing the diagnostic test would take care of the problem, but did not fix the problem
My wife spoke to them numerous time, but kept giving her the run around
Dell agreed to pay for shipping and fix it
We even looked on the Dell website and stated the beeps was the Mother board going bad
My wife told Dell this, but it did not matter to them
After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again
I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it
The Dell personal heard the beeps while talking to them
The
I ordered a refurbished monitor for $that brand new costs $ They instead sent a refurbished monitor that brand new costs $ Customer Service, *** *** (spelling) Employee Number *** told me that in the terms and conditions Dell can switch out or substitute another monitor I did not find this information in their terms and conditions
Once I received this monitor, I got rid of my other monitor I took me a couple days to realize that the monitor Dell sent me is not what I ordered Customer Service told me I had to ship the monitor back (at my expense) and wait fro days for processing, and then they will refund me my money Furthermore, in their system, they had the switched monitor of lesser quality and specifications, and proceeded to tell me I received what I ordered So Dell knew that they were switching out mt order to an inferior model and did not inform me Who knows how many other people they have done this to and got away with it
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
We purchased a Dell laptop less than months ago It has never worked correctly so after talking with Dell tech department they sold us their "Preimum Warranty" to cover any problems If the tech department could not fix the issue remotely they stated they would replace the product or send out a technicianWe have requested a technician several times to no avail, we have requested a replacement computer still to no avail We have been on the phone and remotely connected with the tech department (in India by the way) several times which lasts 3-hours and still have no solution We still have the computer with the exact same issue, and have spent approx hours on the phone, and $for the Warranty This is very disappointing
Recently ordered a new Laptop on 4/17/Applied for dell financial servicesGot approved ordered laptopWithin days the laptop pricing had changed because a new model had come outNo big dealDell's price match on their own product should be stellar.......Well at this point almost days later I can say that's not the caseI reached out to a chat agent who as we were going through the chat, he started asking me to send him a link to the computerI advised him "it's on your website" "I'm going through the same stuff as youHe say ok, but can you send me the link where you saw it cheaper?" I'm completely confused because I know I mentioned to him it's on the siteThis day the pricing was just lowerThere were additional coupons and suchAfter he rep asking me to send the link times I reluctantly sent itI realized I wasn't getting helpI immediately asked to speak to a supervisor to see if we could get this resolved quickly Agent says ok, and then a supervisor call
I had been in contact with Dell since the purchase of my laptop They kept telling me the issues were with my internet providerI changed internet providers and still had the issues I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did The system would be repaired and returned within 10-business days The Email came in "ETA in your address is Mon 8/22/by 8:pm" It did not showI followed the tracking number the following day and the remark was "Customer no longer in ***, returned to DellCustomer moved" I live in **, shipped the system from **, paid for it in ** As of one hour ago, I had no information on my computerNO ONE from DELL would answer my Emails or phone calls, in fact today I was told by *** at 12:41EST that I did not exist in the DELL System either under name
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
Contacted Dell Inc support on or about 3-6-reference a problem with computerOriginally a seemingly small problem which did not interfere with overall functionAfter several support sessions and a total reset/reload, problem remainedAfter last session, computer became unusable/disabledAs yet, no resolution!! Time has been sufficient to rectify situation!! There are more details in this saga but some of which are less significantOverall, a large investment in time on my part
My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!!
Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have
Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore
When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review:
"This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com."
We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased a laptop computer month agoOperating system (Windows 10) crashedContacted Dell to download System Recovery USB softwareOn software download from Dell website I get error message (technical issue on their end) which they are unable to overwriteI suggested they mail me a System Recovery CD free of charge, considering the technical issue is on their endThey refused to mail out CD alleging that because DELL has gone green, they are no longer mailing out CD but will gladly mail one out to me if I purchase and pay $for oneThey have escalated this issue thrice nowInitial contact to DELL Tech support was Tues, June 14,
My laptop has been experiencing keyboard malfunctionsSpecifically, the top row of letters stops working one by one until only "t" and "y" workThe issue goes away when I turn it off and on again, but reappears after about minutesI brought the laptop to Staples where I bought it, but the technicians there told me to send it in to DellBefore I sent it in, I also had my colleges "Smart Squad" look at it, and they said to send it in as well since opening it would void the warranty that the laptop is still under since I just bought it over the summerI sent the laptop in to Dell, along with specifics about the problem and how the issue goes away when the laptop is restarted but does come back without failDell had my laptop for about weeks, and it was sent back to me last week with a note that said they had done nothing to it because the technician found nothing wrong with itI opened my laptop to try using it and within minutes the same keyboard issue returnedI am a ver
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: *** | Express Service Code: ***
the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
Dell refuses to honor my warranty to fix company laptopThe delays is causing lost of income and put the company in jeopardyMy warranty is current
Hi,
I am writing this to let you know frustrated I am with the recent purchase I made From Dell over the phone this Saturday on 12th November Purchase number is ***I tried to cancel the order right away after placing the order, I was told that the department that handles cancelling the order is closed on Saturday and they will initiate the cancellation on Monday first thing in the morningBut, when I called the Dell early in the morning to cancel the order, I was told that the order cannot be cancelled because it is in process however Saturday, I conveyed the messages clearly that I no longer wanted the itemLater I was offered $dollar discount to keep the item by representative but later it was denied stating that the system will not allowI have spent already more than hours on the phone and more than times on chat to resolve the issue, but one of the supervisor on the phone hang up the phone stating that she cannot argue with me anymoreI am truly so
Dell computer Serial # *** was purchased from Dell and according to the web-site, *** the computer is Windows ready After my upgrade to Windows 10, I have been receiving multiple alerts and video crashes The Windows Event Viewer shows the error message Display driver amdkmdap stopped responding and has successfully recoveredWhen I looked at AMD, *** they say the Video adapter is not supported in Windows
I spoke with Dell Technical Support via the chat and I was told We can only replace a part if it is defective or malfunctioning I explained it is malfunctioning, however I was directed to Customer Support at ###-###-#### to get a replacement I spent hours on hold / speaking with multiple departments at Dell Customer Support with no resolution
I bought a Samsung TV from Dell on 11/21/Based on the sales, I should get $gift card, but I still received nothing nowI called Dell more than times but they kept transferring me between different department and no one can resolve that
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I bought a laptop from Dell months ago and immediately began having problems with the audio
I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer
I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned
I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs"
Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
We purchased a Dell laptop computer on 2-10-for $from *** in ***, **
We started having issues with the computer after purchase
The computer made a loud sound like an alarm going off with a series of beeps
Dell ran a diagnostic test by doing a series of steps
They said doing the diagnostic test would take care of the problem, but did not fix the problem
My wife spoke to them numerous time, but kept giving her the run around
Dell agreed to pay for shipping and fix it
We even looked on the Dell website and stated the beeps was the Mother board going bad
My wife told Dell this, but it did not matter to them
After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again
I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it
The Dell personal heard the beeps while talking to them
The
I ordered a refurbished monitor for $that brand new costs $ They instead sent a refurbished monitor that brand new costs $ Customer Service, *** *** (spelling) Employee Number *** told me that in the terms and conditions Dell can switch out or substitute another monitor I did not find this information in their terms and conditions
Once I received this monitor, I got rid of my other monitor I took me a couple days to realize that the monitor Dell sent me is not what I ordered Customer Service told me I had to ship the monitor back (at my expense) and wait fro days for processing, and then they will refund me my money Furthermore, in their system, they had the switched monitor of lesser quality and specifications, and proceeded to tell me I received what I ordered So Dell knew that they were switching out mt order to an inferior model and did not inform me Who knows how many other people they have done this to and got away with it
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
We purchased a Dell laptop less than months ago It has never worked correctly so after talking with Dell tech department they sold us their "Preimum Warranty" to cover any problems If the tech department could not fix the issue remotely they stated they would replace the product or send out a technicianWe have requested a technician several times to no avail, we have requested a replacement computer still to no avail We have been on the phone and remotely connected with the tech department (in India by the way) several times which lasts 3-hours and still have no solution We still have the computer with the exact same issue, and have spent approx hours on the phone, and $for the Warranty This is very disappointing
Recently ordered a new Laptop on 4/17/Applied for dell financial servicesGot approved ordered laptopWithin days the laptop pricing had changed because a new model had come outNo big dealDell's price match on their own product should be stellar.......Well at this point almost days later I can say that's not the caseI reached out to a chat agent who as we were going through the chat, he started asking me to send him a link to the computerI advised him "it's on your website" "I'm going through the same stuff as youHe say ok, but can you send me the link where you saw it cheaper?" I'm completely confused because I know I mentioned to him it's on the siteThis day the pricing was just lowerThere were additional coupons and suchAfter he rep asking me to send the link times I reluctantly sent itI realized I wasn't getting helpI immediately asked to speak to a supervisor to see if we could get this resolved quickly Agent says ok, and then a supervisor call
I had been in contact with Dell since the purchase of my laptop They kept telling me the issues were with my internet providerI changed internet providers and still had the issues I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did The system would be repaired and returned within 10-business days The Email came in "ETA in your address is Mon 8/22/by 8:pm" It did not showI followed the tracking number the following day and the remark was "Customer no longer in ***, returned to DellCustomer moved" I live in **, shipped the system from **, paid for it in ** As of one hour ago, I had no information on my computerNO ONE from DELL would answer my Emails or phone calls, in fact today I was told by *** at 12:41EST that I did not exist in the DELL System either under name
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
Contacted Dell Inc support on or about 3-6-reference a problem with computerOriginally a seemingly small problem which did not interfere with overall functionAfter several support sessions and a total reset/reload, problem remainedAfter last session, computer became unusable/disabledAs yet, no resolution!! Time has been sufficient to rectify situation!! There are more details in this saga but some of which are less significantOverall, a large investment in time on my part