I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case ***
Dell Order Has Canceled for Dell Purchase ID: ***
Dell Corporate case
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account
On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount
I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet
I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty
I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased a Dell Inspiron series - on 4/7/I begin having problems with the speaker and it would just shut down on me while I was attempting to work on itOne day the hard drive just crashed and I lost everything on itI contacted Dell and I returned it to them for repairI received it back and it is loading extremely slow and now they are saying it sounds like a software issue and want me to continue the back and forth thing with themI am currently a full-time parent and a full-time student and I explained to them that I do not have time for thatI want a full refund on this purchase
On February 1, 2018, I ordered a computer from Dell online Dell canceled my order because they claimed that they could not verify that the credit card I was using belonged to meOn February 6, 2018, Dell charged my credit card for a computer that they canceled the order forI have been calling Dell for months asking for a refund of my credit card to no availIt is sheer fraud to charge someone's credit card after canceling their order
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1,
Features included:
Name: Dell Precision Series (5510)
Type: Business
Platform: Windows
Processor: Intel Core Xenon
Name: E3-1505M v
Processor Speed: GHz
Storage Capacity (as Tested) TB
Graphics Card Nvidia Quadro M1000M
Screen Size inches
Weight lb
Battery Rundown - Standard Battery 5:
When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated
The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
Apr2, Dell Purchase ID *** Order total $2,Sales rep *** *** ***
I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers
I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
Since the end of September now I have been dealing with an ongoing nightmare of issues with Dell surrounding a 65" TV that I orderedFollowing are all of the order numbers: Order***, Order***, Order***, Order***Believe it or not, the first TV's that were delivered to me were broken upon unboxing and it was not until the 4th TV arrived many weeks later that I finally had a functioning TVDell made many promises to me to help compensate for all of these issues (it was a struggle at best to get these accommodations) and still to date they have yet to resolve the charges on my Dell Preferred AccountI have been promised credits, additional compensation, etcand I even have over emails to prove all of this including official credit memos issued by them but to date my DPA account is still unresolvedI am beyond tired of all of the empty promises and the amount of time it has taken to resolve such simple issuesI have been extremely patient and accommodat
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer
DELL cancelled my order without notice,
After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled
I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order
During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone
I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same
I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again
In the last hours of the phone, I was still constantly transferred to another department
Eventually, they told me I can't return the gift card,
I questioned, and that, DELL does not allow m
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress *** on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this?
You can check photos here: *** Probably you can't see eve
About a year ago I ordered a Dell Inspiron series, from Dell's official Amazon accountI received the laptop as it should have came at the right time and so on, and there were no problems for the first several monthsHowever, about months ago I noticed a clicking in the left hinge connecting the screen half to the keyboard halfI lightened my use of the laptop figuring it was just a click and nothing more, but one day the face of the keyboard popped off from the bottom chassis of the laptopAt this point I went online to do some research about this issue with my laptop and found several forums and other websites that claimed the same exact issue, YouTube videos with the same exact issue visuallyWith everyone's issue, the hinge started popping (which was actually an issue with the chassis), and the cause was faulty installation of a screw on the bottom side of the laptop the structurally related to the hingeThe next two links are YouTube videos showcasing this e
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
Placed order with Dell Outlet for All in One computer on July 2016, promised 3-days shippingOne week later, the order still had not shipped and I had not been notified of any issues by Dell OutletI called, and was told my order was in "cancellation review." Could not be given an explanation for why (my credit card is fine)They transferred me to a department that was closed and the call was disconnectedCalled again the next day, was now told that my credit card wasn't processingEventually found out this was because of an error in entering my address on their end (again, my credit card was fine)I was then told to call a different number to change address, then call the credit card dispute line back to retryI called to get address updated, I was then transferred to someone who stated I must cancel my original order and that the computer I wanted was no longer available at the promotional rate I had agreed to payShe instead offered me a "similar" computer (with less Ra
I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case ***
Dell Order Has Canceled for Dell Purchase ID: ***
Dell Corporate case
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account
On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount
I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet
I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty
I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased a Dell Inspiron series - on 4/7/I begin having problems with the speaker and it would just shut down on me while I was attempting to work on itOne day the hard drive just crashed and I lost everything on itI contacted Dell and I returned it to them for repairI received it back and it is loading extremely slow and now they are saying it sounds like a software issue and want me to continue the back and forth thing with themI am currently a full-time parent and a full-time student and I explained to them that I do not have time for thatI want a full refund on this purchase
On February 1, 2018, I ordered a computer from Dell online Dell canceled my order because they claimed that they could not verify that the credit card I was using belonged to meOn February 6, 2018, Dell charged my credit card for a computer that they canceled the order forI have been calling Dell for months asking for a refund of my credit card to no availIt is sheer fraud to charge someone's credit card after canceling their order
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1,
Features included:
Name: Dell Precision Series (5510)
Type: Business
Platform: Windows
Processor: Intel Core Xenon
Name: E3-1505M v
Processor Speed: GHz
Storage Capacity (as Tested) TB
Graphics Card Nvidia Quadro M1000M
Screen Size inches
Weight lb
Battery Rundown - Standard Battery 5:
When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated
The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
Apr2, Dell Purchase ID *** Order total $2,Sales rep *** *** ***
I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers
I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
Since the end of September now I have been dealing with an ongoing nightmare of issues with Dell surrounding a 65" TV that I orderedFollowing are all of the order numbers: Order***, Order***, Order***, Order***Believe it or not, the first TV's that were delivered to me were broken upon unboxing and it was not until the 4th TV arrived many weeks later that I finally had a functioning TVDell made many promises to me to help compensate for all of these issues (it was a struggle at best to get these accommodations) and still to date they have yet to resolve the charges on my Dell Preferred AccountI have been promised credits, additional compensation, etcand I even have over emails to prove all of this including official credit memos issued by them but to date my DPA account is still unresolvedI am beyond tired of all of the empty promises and the amount of time it has taken to resolve such simple issuesI have been extremely patient and accommodat
I was in February 16, 2016, February 17, 2016, February 18, buy a total of $DELL gift cards, in order to buy a computer
DELL cancelled my order without notice,
After I looked at the order and learned that it was canceled, I ordered again, and the order was cancelled
I contacted DELL staff by way of online chat, and they told me to call customer care department ###-###-####, they will resume my order
During the two hour call, no one was able to help me, the phone was constantly transferred to another department, and eventually they hung up the phone
I called them times, each call is not less than hours, (waiting time for more than minutes), but the results are the same
I'm going crazy, so I decided to buy all of the DELL gift cards for a refund and call them again
In the last hours of the phone, I was still constantly transferred to another department
Eventually, they told me I can't return the gift card,
I questioned, and that, DELL does not allow m
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress *** on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this?
You can check photos here: *** Probably you can't see eve
About a year ago I ordered a Dell Inspiron series, from Dell's official Amazon accountI received the laptop as it should have came at the right time and so on, and there were no problems for the first several monthsHowever, about months ago I noticed a clicking in the left hinge connecting the screen half to the keyboard halfI lightened my use of the laptop figuring it was just a click and nothing more, but one day the face of the keyboard popped off from the bottom chassis of the laptopAt this point I went online to do some research about this issue with my laptop and found several forums and other websites that claimed the same exact issue, YouTube videos with the same exact issue visuallyWith everyone's issue, the hinge started popping (which was actually an issue with the chassis), and the cause was faulty installation of a screw on the bottom side of the laptop the structurally related to the hingeThe next two links are YouTube videos showcasing this e
I purchased a DELL XPS on July 24th, for $2,after taxI purchased the computer for the sole purpose of video editing with AVID Media Composer as I am a film student pursuing a degree in film editingUpon receiving the computer, I had multiple issues ranging from missing keystrokes to irregular, extreme CPU (up to 100%) and RAM (Around 20-30%) usage on idleOnce I had installed AVID Media Composer on the computer, some problems persisted while most got worseMy CPU usage would still jump to 100% on idle while RAM usage increased to 35-40% on idleWhen using the program, the computer could barely handle simple tasks with extremely low resolution footage, despite the more than capable hardware I chose for the computerI notified DELL of my issues and they assisted me over the phone with technical support which resulted in me having to reinstall the operating system on the computer myself four times in a row and ultimately resulted in the same hardware issues as w
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
Placed order with Dell Outlet for All in One computer on July 2016, promised 3-days shippingOne week later, the order still had not shipped and I had not been notified of any issues by Dell OutletI called, and was told my order was in "cancellation review." Could not be given an explanation for why (my credit card is fine)They transferred me to a department that was closed and the call was disconnectedCalled again the next day, was now told that my credit card wasn't processingEventually found out this was because of an error in entering my address on their end (again, my credit card was fine)I was then told to call a different number to change address, then call the credit card dispute line back to retryI called to get address updated, I was then transferred to someone who stated I must cancel my original order and that the computer I wanted was no longer available at the promotional rate I had agreed to payShe instead offered me a "similar" computer (with less Ra