Bought hard drives off there website along with alot of other peopleAfter days they said they couldn't honor it because of a price error i.ethey made them to cheap .They also said that they would issue a credit instead of actually giving money back
I contacted Dell in reference to a item that I wanted to purchase and I was given the wrong information I have the email I will post now of the conversationThe item in question is the Xbox One S GB Battlefield bundle + Gears of War + Xbox One Wireless controller special for I was told that the item will go on sale @ 9pm EST when I went to the sight to purchase the item I checked it at 8:50pm EST and it was listed all sold out how is that possible if it didn't go liveI was given the wrong info from one of Dells people here is the conversation
This is an automated email sent from DellThe following information is a log of your Dell Chat sessionPlease save this log for your records
Your session ID for this incident is ***
Time
Details
11/24/05:09:33PM Session Started with Agent (TIP_*** *)
11/24/05:09:33PM *** ***: "3_227"
11/24/05:09:43PM Agent (TIP_*** *): "Welcome to Dell Parts and Accessories Sales Chat! My na
I place the order *** on Jan 4, 2017, and the price for WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s is $I received the order confirmation on the same day
Later Dell cancelled the order by saying its a price error
I cited the California B&P Code,
a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:
(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect
and I hope dell could honor this product at its original price
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem
I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs
I am very disappointed, I have
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen
Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details
DELL laptop Model No: Inspiron 2-in-
Laptop Service Tag***
Service Request No***
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash
The flash was received by Dell by January 6th (UPS Tracking # ***), but the credit on my account was never issue
I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago
I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
On 08/25/13, I purchased a new Dell UMonitor from ***It stopped working properly (it looks cloudy now) at the beginning of August Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/and then numerous times after that, Case/Service Tag #***I've provided the proof of purchase they asked forHowever, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with *** *** not from Dell directly, the warranty for the hardware should be provided by *** ***The order number serves as the proof of purchase and acts as the warranty for the hardwareThe proof of purchase you have is with *** ***, thus *** *** should cover the necessary steps to resolve the concern with your hardware."
So, on 08/14/16, I went to *** and showed them the above
Dell sold me a broken laptop that has not worked since day They refuse to exchange/refund or even offer customer support under the warrantyThey made me mail back the broken laptop, then it was returned still brokenThey remotely diagnosed it and confirmed it's still brokenThen they performed a remote repair and somehow got a virus on itNow they claim since they accidentally put a virus on it that it's not covered under their warrantyI was never able to use it for its intended purpose, to play games as it is a gaming laptop and the games cannot utilize the video drivers most likely due to a virus
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket #***I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
*** ** * *** ** * *** *** ***Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/The repair they did was to put in a new operating system, a repair that had previously been tried times with no good resultA week after its return, the computer was again not working!! On 12/16/I sent e-mails to two separate tech people who had been on this case and neither of them repliedDell's warranty says repair and replacement for yearThey did the repair but refused the replacementI have been without a usable computer for a long time and I have bought another I am out the original cost of $minus $for Office Home edition which seems to be transferable to my new computer
I purchased a Dell computer at *** *** on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved
On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
Re: Dell XPS
I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up
My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph
I purchased a brand new DellIt did NOT work out of the boxIts still does not work as intendedThere are issues mostly with video and network cardsI have been on the Dell support forums, communities; I have chatted with Dell, I have e-mailed them and called them (disconnected times?)I have spend 12-hours trying to get the laptop to work - it does not stillThis is beyond reasonableI have now spent over $and a day and 1/of work for NOTHING! This morning I recived an e-mail from Dell saying and I quote: " We trust your system is now performing to your satisfaction" ??? That sums it up! It NEVER was and Dell did NOTHING?
February ,I ordered a printer on the dell websiteThe price is $
February 13, I received a mail from dell that delayed shipping
The same day dell mail to me that canceled my order because the price is wrong
dell company violate a treaty
Bought hard drives off there website along with alot of other peopleAfter days they said they couldn't honor it because of a price error i.ethey made them to cheap .They also said that they would issue a credit instead of actually giving money back
I contacted Dell in reference to a item that I wanted to purchase and I was given the wrong information I have the email I will post now of the conversationThe item in question is the Xbox One S GB Battlefield bundle + Gears of War + Xbox One Wireless controller special for I was told that the item will go on sale @ 9pm EST when I went to the sight to purchase the item I checked it at 8:50pm EST and it was listed all sold out how is that possible if it didn't go liveI was given the wrong info from one of Dells people here is the conversation
This is an automated email sent from DellThe following information is a log of your Dell Chat sessionPlease save this log for your records
Your session ID for this incident is ***
Time
Details
11/24/05:09:33PM Session Started with Agent (TIP_*** *)
11/24/05:09:33PM *** ***: "3_227"
11/24/05:09:43PM Agent (TIP_*** *): "Welcome to Dell Parts and Accessories Sales Chat! My na
I place the order *** on Jan 4, 2017, and the price for WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s is $I received the order confirmation on the same day
Later Dell cancelled the order by saying its a price error
I cited the California B&P Code,
a) It is unlawful for any person, at the time of sale of a commodity, to do any of the following:
(2) Charge an amount greater than the lowest price posted on the commodity itself or on a shelf tag that corresponds to the commodity, notwithstanding any limitation of the time period for which the posted price is in effect
and I hope dell could honor this product at its original price
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem
I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs
I am very disappointed, I have
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen
Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details
DELL laptop Model No: Inspiron 2-in-
Laptop Service Tag***
Service Request No***
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash
The flash was received by Dell by January 6th (UPS Tracking # ***), but the credit on my account was never issue
I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago
I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
On 08/25/13, I purchased a new Dell UMonitor from ***It stopped working properly (it looks cloudy now) at the beginning of August Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/and then numerous times after that, Case/Service Tag #***I've provided the proof of purchase they asked forHowever, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with *** *** not from Dell directly, the warranty for the hardware should be provided by *** ***The order number serves as the proof of purchase and acts as the warranty for the hardwareThe proof of purchase you have is with *** ***, thus *** *** should cover the necessary steps to resolve the concern with your hardware."
So, on 08/14/16, I went to *** and showed them the above
Dell sold me a broken laptop that has not worked since day They refuse to exchange/refund or even offer customer support under the warrantyThey made me mail back the broken laptop, then it was returned still brokenThey remotely diagnosed it and confirmed it's still brokenThen they performed a remote repair and somehow got a virus on itNow they claim since they accidentally put a virus on it that it's not covered under their warrantyI was never able to use it for its intended purpose, to play games as it is a gaming laptop and the games cannot utilize the video drivers most likely due to a virus
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
I purchased this Dell Inspersion Laptop on March 5, I have had numeral problems with itThe last technician advised me there was a High CPU causing the laptop to run slowTicket #***I was transfered to the Software Technial suppuort departmentI explained what was told to me by previous techThe person I spoke said I had a software problem and I would have to pay for it because I didn't have software warrantyI told himThis is a scam operationI haven't had this computer for monthsIf there is a software problem or any problem with it , I bought it like this and Dell put inferior software in the laptopI have nothing to cause High CPU, what ever that meanI shouldn't have to $to have Dell fix the software they issued when they manufactured this laptopIt's a scam to make consumers pay for service that should operate at least months before it breaks downIf Dell refuse to correct the problemI will take it to an independent computer company to ha
*** ** * *** ** * *** *** ***Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/The repair they did was to put in a new operating system, a repair that had previously been tried times with no good resultA week after its return, the computer was again not working!! On 12/16/I sent e-mails to two separate tech people who had been on this case and neither of them repliedDell's warranty says repair and replacement for yearThey did the repair but refused the replacementI have been without a usable computer for a long time and I have bought another I am out the original cost of $minus $for Office Home edition which seems to be transferable to my new computer
I purchased a Dell computer at *** *** on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved
On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
Re: Dell XPS
I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up
My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph
I purchased a brand new DellIt did NOT work out of the boxIts still does not work as intendedThere are issues mostly with video and network cardsI have been on the Dell support forums, communities; I have chatted with Dell, I have e-mailed them and called them (disconnected times?)I have spend 12-hours trying to get the laptop to work - it does not stillThis is beyond reasonableI have now spent over $and a day and 1/of work for NOTHING! This morning I recived an e-mail from Dell saying and I quote: " We trust your system is now performing to your satisfaction" ??? That sums it up! It NEVER was and Dell did NOTHING?
February ,I ordered a printer on the dell websiteThe price is $
February 13, I received a mail from dell that delayed shipping
The same day dell mail to me that canceled my order because the price is wrong
dell company violate a treaty