I purchased a Dell Laptop in October of from Office MaxI have been having issues with the computer crashing it has been dumped by Dell over the phone with no resolveLosing informationKeep getting blue screensDell keeps wanting to dump the computerMy son had the same problem this past year with a dell they have and they had it looked at by a technician and they stated the Mother Board was friedThis is unacceptable from DellI would either like a new computer sent to me or a refund, and I will send the computer to dellThe store will not do anything for me and that I need to contact dellI need this computer for important business and I need to go and use my sons Lenovo laptop todo anythingI would like this resolvedits been going on for months and I have had the computer for months so haven't been able to use it for half the time I have owned it
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
ORIGINAL PURCHASE DATE WAS FEB16, WITH ETA OF 2/18/(DAY DELIVERY PROMISE)
Dear Customer,
Dell Purchase ID :*** Cr :***
We are sorry to let you know that there is a delay with your order.We are working to resolve this issue and get your order to you as soon as possible.Your new estimated delivery date is provided below
Once your order has shipped we will send you an email with tracking information
Order Number ***
Revised Delivery Date US_- DHS Online
2/19/
HOWEVER, today on 2/22/I checked the status of my order and the NEW Delivery Date is:
Dell Purchase ID: *** Order Date: Feb 16,
Description Order Number Status Estimated Delivery
Inspiron Series (Intel(R)) -
***
In Production
2/28/
FEB (WHICH IS ACTUALLY A SUNDAY!!!) DAYS FROM THE ORIGINAL ETA OF DELIVERY WHEN I WAS INITIALLY INFORMED THAT THE PRODUCT WAS AVAILABLE AND OFFERED DAY
I've recently had nothing but issues with two Dell Inspiron netbooks that I purchased from Dell The company advertises a laptop with a GB hard drive, but ends up taking up over GB of space with an operating system and bloatware They grossly misrepresent the hard drive capacity of their netbook in an attempt to generate dishonest sales
I have made six different phone calls to Dell to try to get some assistance with the issue, or a refund on the latter laptop, which was purchased months ago They have transferred me to EIGHT different departments in the Philippines and India I've been hung up on twice No one can actually address my issues at all
Every time I get transferred to a new department, no information is sent over THey don't even have the same initial request-- some want an order number, others a cr, others a ticket number, and others a service request number I don't even know what all of those items are, or if it matters, because none
After dealing with employees over the course of days to make a purchase, I was finally able to complete my transaction Each of the employees promised a return email and/or phone call to finish the business, but never did so When I reconnected with another, I was quoted different prices, promised return emails and calls, again to no effect
Once the transaction was completed, Dell charged my card twice for the same transaction When notified of the error, I was told to wait "2-days" to see if it would resolve itself After waiting the requisite time, when notified that the situation remained, it took another day to be told that I would receive a "status" of my refund in yet another "2-days"
Now, a requirement for an online purchase is immediate pre-payment for the products (note, not twice pre-payment) However, when (multiple) errors are made by Dell, the company takes advantage of its consumers and draws out the refund process unnecessarily (some would say illega
I purchased a brand new Dell Inspiron Desktop on December 2, from Best Buy I began having problems with the USB-C port immediately Rather than assuming it was the PC I tried several devices and cables, none of which worked I called Dell to get a resolution Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # *** or express service code of *** After an hour I finally asked to be transferred to the US and spoke with Joshua M*** After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold When he returned he told me I needed to go customer care I told him I'd BEEN THERE TWICE and they couldn't do anything How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
I have a Alienware Rthat ranging from temperatures Cto C within the first few minutes of a game starting The system performance causes multiple games to becomes enjoyably and unplayable This is because thermal throttling and stuttering within the games I was told that the stuttering is part of acceptable use conditions by a employee performing technical support *** ** * *** provided me assistance last and informed me he would not be fixing the stuttering in any manner, after I accepted not to push for a second replacement of the heat-sink as it was part of the system specifications Previously, I had contact with Dell technological support and set a call back time which I never received Next, I set up a way to email proof of the temperatures using a program they asked I never received an email Finally, I decided to work through it all in one time and spend hours waiting on hold for a supervisor then an additional hour plus to finish the diagnosis
Dell has very poor customer service and their computers are subpar as well The computer I received was defective from the day I opened itI had to return it for a replacementThe replacement one was less than monthes old and always seemed slowOne day it just stopped working for no reasonAfter hours of speaking with dell “customer service” and “tech support,” I was told that my only option was to have it repaired which I think is unacceptableI paid for a properly functional computerI wanted a refund or a creditA brand new computer should not be malfunctioning AT ALLThe only thing I used this computer for was one graduate college courseI have computers that are over years old that are still functioning and I have never experienced something like this I was transferred to every person in probably every department and put on hold so many times I cannot countI literally spoke to more than peopleAnd they transferred me back and forth between so many different departments and kept telling me they couldn’t help but the one they would transfer me to could helpOnly to be told the exact same thing by the next department after repeating my problem every time and being transferred yet again I wanted a refund but was told that was not an optionI asked if I could have a credit for the amount I paid (or any reasonable amount) to buy a different computer from dellI told them I would buy another systemJust not THAT systemI wanted to give them the benefit of the doubt and let them acknowledge that this specific system that I bought was faultyI was told I could not have a creditI stated that I would buy a more expensive laptop then the defective one, as long as I got some sort of credit for the defective oneThe answer was still noMy only option was to have the computer sent in for repairThe reason I was given was because the computer was more than months oldThis computer is the one I received and was able to use around beginning of FebruaryThis system failed by JulySo now I have paid all this money for a computer I have barely been able to useThey sell defective computers and play games with customers like it’s a jokeWhen I was sent an email to review the experience, I received an email in return that my review was “moderated” and would not be publishedI submitted another review that was a shorter version of the above experienceThe only thing it pretty much said was: “would not recommend.” Dell published thatIF I had read a review that was similar to my experience I would not have purchased from Dell This company sells subpar computers, finds joy in causing stress and anxiety in their customers, and offers no real solutions to problems that are the fault of their own manufacturingThey also do not allow future customers to read truthful reviews because they moderate them to their own benefitI want others to know what a poor experience I have had and be able to use that knowledge in their decision-making when purchasing a computerIf I had known what I know now, I would NEVER do business with dell I read reviews prior to my purchase and I saw nothing about the troubles I experiencedAnd now I know whyThis is unethicalI will tell everyone I know the problems experiencedI wouldn’t recommend this company to my worst enemy
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
I bought a dell out new alienware laptop from dell, which dell claims as 'factory sealed products that were either canceled or unopened returns with no cosmetic damagesHowever, when I received my laptop, it had a defective mouse button, a defective key and some cosmetic damage on screen panel (dell's service team admitted that)At first they fixed the button but refused to replace the screen panel because they said that was a cosmetic damage not covered by warranty (which apparently is a advertisement, since dell's website says there's no cosmetic damage)I showed them their website then they told me that they could exchange my laptop for meBut later they told me that they can only exchange a refurbished laptop for me because my laptop is from dell outletI told them that before I bought my laptop, I specifically checked with their sales agent and he or she assured me it was a unused new systemAll I asked was exchanging a same condition system for me but they refused tha
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
8/I placed an order; customer #*** I included a hardware warranty, which they state they would repair or replace; service tag *** I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service #*** Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService #*** I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
I returned my laptop in JanuaryI have called and live chatted numerous times with Dell customer support and each time I was told my refund would be processed in 3-daysI have received personal guarantees from the individuals who took my calls that I would have my moneyI have been told twice that my money was approved for refund the day I called and I would receive it in 24-hoursIt's been almost months and I have yet to see my refundI have never missed a payment and I have been a loyal customerI am also a full time online college student and have had to do this entire semester on a laptop that has battery problemsI have every intention of purchasing another laptop through Dell as I have never had this type of issue before, but I'm tired of being lied toI called today and asked for proof that my refund would be processed in 24-hours and the rep couldn't do itI asked him when it was approved and he couldn't sayThe rep before him told me that my service tag was
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty
I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments
It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help!
They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says,
" The matched price cannot be combined with any other promotion or discount."
I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there
A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale
I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell
I purchased a Dell Laptop in October of from Office MaxI have been having issues with the computer crashing it has been dumped by Dell over the phone with no resolveLosing informationKeep getting blue screensDell keeps wanting to dump the computerMy son had the same problem this past year with a dell they have and they had it looked at by a technician and they stated the Mother Board was friedThis is unacceptable from DellI would either like a new computer sent to me or a refund, and I will send the computer to dellThe store will not do anything for me and that I need to contact dellI need this computer for important business and I need to go and use my sons Lenovo laptop todo anythingI would like this resolvedits been going on for months and I have had the computer for months so haven't been able to use it for half the time I have owned it
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
ORIGINAL PURCHASE DATE WAS FEB16, WITH ETA OF 2/18/(DAY DELIVERY PROMISE)
r :***
Dear Customer,
Dell Purchase ID :***
C
We are sorry to let you know that there is a delay with your order.We are working to resolve this issue and get your order to you as soon as possible.Your new estimated delivery date is provided below
Once your order has shipped we will send you an email with tracking information
Order Number ***
Revised Delivery Date US_- DHS Online
2/19/
HOWEVER, today on 2/22/I checked the status of my order and the NEW Delivery Date is:
Dell Purchase ID: *** Order Date: Feb 16,
Description Order Number Status Estimated Delivery
Inspiron Series (Intel(R)) -
***
In Production
2/28/
FEB (WHICH IS ACTUALLY A SUNDAY!!!) DAYS FROM THE ORIGINAL ETA OF DELIVERY WHEN I WAS INITIALLY INFORMED THAT THE PRODUCT WAS AVAILABLE AND OFFERED DAY
I've recently had nothing but issues with two Dell Inspiron netbooks that I purchased from Dell The company advertises a laptop with a GB hard drive, but ends up taking up over GB of space with an operating system and bloatware They grossly misrepresent the hard drive capacity of their netbook in an attempt to generate dishonest sales
r, others a ticket number, and others a service request number I don't even know what all of those items are, or if it matters, because none
I have made six different phone calls to Dell to try to get some assistance with the issue, or a refund on the latter laptop, which was purchased months ago They have transferred me to EIGHT different departments in the Philippines and India I've been hung up on twice No one can actually address my issues at all
Every time I get transferred to a new department, no information is sent over THey don't even have the same initial request-- some want an order number, others a c
After dealing with employees over the course of days to make a purchase, I was finally able to complete my transaction Each of the employees promised a return email and/or phone call to finish the business, but never did so When I reconnected with another, I was quoted different prices, promised return emails and calls, again to no effect
Once the transaction was completed, Dell charged my card twice for the same transaction When notified of the error, I was told to wait "2-days" to see if it would resolve itself After waiting the requisite time, when notified that the situation remained, it took another day to be told that I would receive a "status" of my refund in yet another "2-days"
Now, a requirement for an online purchase is immediate pre-payment for the products (note, not twice pre-payment) However, when (multiple) errors are made by Dell, the company takes advantage of its consumers and draws out the refund process unnecessarily (some would say illega
I purchased a brand new Dell Inspiron Desktop on December 2, from Best Buy I began having problems with the USB-C port immediately Rather than assuming it was the PC I tried several devices and cables, none of which worked I called Dell to get a resolution Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # *** or express service code of *** After an hour I finally asked to be transferred to the US and spoke with Joshua M*** After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold When he returned he told me I needed to go customer care I told him I'd BEEN THERE TWICE and they couldn't do anything How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
I have a Alienware Rthat ranging from temperatures Cto C within the first few minutes of a game starting The system performance causes multiple games to becomes enjoyably and unplayable This is because thermal throttling and stuttering within the games I was told that the stuttering is part of acceptable use conditions by a employee performing technical support *** ** * *** provided me assistance last and informed me he would not be fixing the stuttering in any manner, after I accepted not to push for a second replacement of the heat-sink as it was part of the system specifications Previously, I had contact with Dell technological support and set a call back time which I never received Next, I set up a way to email proof of the temperatures using a program they asked I never received an email Finally, I decided to work through it all in one time and spend hours waiting on hold for a supervisor then an additional hour plus to finish the diagnosis
Dell has very poor customer service and their computers are subpar as well The computer I received was defective from the day I opened itI had to return it for a replacementThe replacement one was less than monthes old and always seemed slowOne day it just stopped working for no reasonAfter hours of speaking with dell “customer service” and “tech support,” I was told that my only option was to have it repaired which I think is unacceptableI paid for a properly functional computerI wanted a refund or a creditA brand new computer should not be malfunctioning AT ALLThe only thing I used this computer for was one graduate college courseI have computers that are over years old that are still functioning and I have never experienced something like this I was transferred to every person in probably every department and put on hold so many times I cannot countI literally spoke to more than peopleAnd they transferred me back and forth between so many different departments and kept telling me they couldn’t help but the one they would transfer me to could helpOnly to be told the exact same thing by the next department after repeating my problem every time and being transferred yet again I wanted a refund but was told that was not an optionI asked if I could have a credit for the amount I paid (or any reasonable amount) to buy a different computer from dellI told them I would buy another systemJust not THAT systemI wanted to give them the benefit of the doubt and let them acknowledge that this specific system that I bought was faultyI was told I could not have a creditI stated that I would buy a more expensive laptop then the defective one, as long as I got some sort of credit for the defective oneThe answer was still noMy only option was to have the computer sent in for repairThe reason I was given was because the computer was more than months oldThis computer is the one I received and was able to use around beginning of FebruaryThis system failed by JulySo now I have paid all this money for a computer I have barely been able to useThey sell defective computers and play games with customers like it’s a jokeWhen I was sent an email to review the experience, I received an email in return that my review was “moderated” and would not be publishedI submitted another review that was a shorter version of the above experienceThe only thing it pretty much said was: “would not recommend.” Dell published thatIF I had read a review that was similar to my experience I would not have purchased from Dell This company sells subpar computers, finds joy in causing stress and anxiety in their customers, and offers no real solutions to problems that are the fault of their own manufacturingThey also do not allow future customers to read truthful reviews because they moderate them to their own benefitI want others to know what a poor experience I have had and be able to use that knowledge in their decision-making when purchasing a computerIf I had known what I know now, I would NEVER do business with dell I read reviews prior to my purchase and I saw nothing about the troubles I experiencedAnd now I know whyThis is unethicalI will tell everyone I know the problems experiencedI wouldn’t recommend this company to my worst enemy
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
I bought a dell out new alienware laptop from dell, which dell claims as 'factory sealed products that were either canceled or unopened returns with no cosmetic damagesHowever, when I received my laptop, it had a defective mouse button, a defective key and some cosmetic damage on screen panel (dell's service team admitted that)At first they fixed the button but refused to replace the screen panel because they said that was a cosmetic damage not covered by warranty (which apparently is a advertisement, since dell's website says there's no cosmetic damage)I showed them their website then they told me that they could exchange my laptop for meBut later they told me that they can only exchange a refurbished laptop for me because my laptop is from dell outletI told them that before I bought my laptop, I specifically checked with their sales agent and he or she assured me it was a unused new systemAll I asked was exchanging a same condition system for me but they refused tha
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
8/I placed an order; customer #*** I included a hardware warranty, which they state they would repair or replace; service tag *** I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service #*** Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService #*** I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
I returned my laptop in JanuaryI have called and live chatted numerous times with Dell customer support and each time I was told my refund would be processed in 3-daysI have received personal guarantees from the individuals who took my calls that I would have my moneyI have been told twice that my money was approved for refund the day I called and I would receive it in 24-hoursIt's been almost months and I have yet to see my refundI have never missed a payment and I have been a loyal customerI am also a full time online college student and have had to do this entire semester on a laptop that has battery problemsI have every intention of purchasing another laptop through Dell as I have never had this type of issue before, but I'm tired of being lied toI called today and asked for proof that my refund would be processed in 24-hours and the rep couldn't do itI asked him when it was approved and he couldn't sayThe rep before him told me that my service tag was
I purchased a Dell Laptop November 8th I also purchased the additional premium support and accidental damage warranty
I received the laptop and it did not work, right out of the boxI called customer service; either they hang up on me, they loop me continuously through their multiple departments
It is now December 6, I now have a Dell Laptop paperweight that I paid almost $forI'm not sure who to turn to for help!
They offered me a Dell system exchangeThe first order number they provided me was an inaccurate numberIt allowed me access to order support for someone else's account
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says,
" The matched price cannot be combined with any other promotion or discount."
I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there
A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale
I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell