I ordered preorder gamesusing a $gift card First game was damage in shipping, but Dell refused to exchange in timely fashion or refund
I ordered the games in September Using $Dell gift card for part of the payment Fedex delivered the first game on 10/20, but the game was damaged in shipping It was shipped unprotected in an envelop, and the disk was damaged I refused the shipping and gave the package back to Fedex driver I called Dell to get replacement, but was told the game would not arrive until after 7-business days The only reason I paid $for this game was because of the "pre-release" before 10/ After 10/21, I could buy it from any store locally for half the price Dell also told me that they would not refund me, because the gift card already expired A week later, on 10/27, Dell call me and told me that they could not process the replacement for the damaged game, because part of the order is for another game that is not going to release until
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
I have only filled Revdex.com complaints in my life and both have been with DellI bought a TV on a black friday dealI waited and waited and then they mysteriously canceled my order without telling meSince it is impossible to navigate through their crap automated serviceMy Cr is ***
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing
Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence
Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
Customer Service / Delivery Issues
I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile
*** *** *** *** *** ** ***
I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
I ordered a product from Dell on 12/9/16, never received it; contacted them again in Feb in regards to said product not received; they sent it out via email and I was instructed to create a 'dell digital locker' etc.etc and i'd be able to download said product of services from there I did create that and when I was attempting to download the product; received an error message from their website: "sorry, you are cannot download this file" I then was frustrated, contacted Dell and requested a refund of items that I am now being billed for and put into collections for
They have been giving me nothing but harrassing calls and refusing to refund my Dell business Credit for the products or services that I never receivedin the amount of $371.86, plus additional late fees and interestthis is not good business practice and I politely requested my refund; and as of today 3/23/had not yet received it
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
I'm having a problem with my computer connecting to sites and going really slowthe computer was purchased on July 7th but according to their system the warranty ended last yearIt was told to me that if I had proof of purchase showing the purchase date so they can see that it is still under warranty that they can fix itI told them I had proof and now it is told to me to contact the store I purchased it from so they can extend the warrantyThe store has nothing to do with this and they told me to contact dellI have been getting the roundaround since last week and my warranty is almost up and I still have a computer that isn't working properly
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation
The first shipment went back to DELL I did not receive it as it had an incorrect zip code
I needed the first shipment but the representative would NOT call fedex and give them the correct information
THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!!
I am so disappointed in the Dell Customer Service
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
I purchased a laptop in computer online I placed my order on May 13th of this year The laptop was delivered on May 24th I was supposed to get a percentage on my order price in an eRewads rebate I have talked to customer service already about thisThey told me that I would have the eReward emailed to me by 5-26-I called Dell today and talked to a lady the first time She refused to help me and kept telling me to call back on Monday I asked to talk to a supervisor and she kept arguing with me and then hung up I called back and this time I talked to a Gentleman He was willing to try and sell me a computer but when I asked to talk to a supervisor he said they were all off and that he was just a switchboard operator He then hung up on me when I asked for the supervisor againI told them that I would contact the Revdex.com and was told to go right ahead and do that When I told them I should pack up the computer and send it back I was told to do that also
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem
At that point I am told to contact dell and get a replacement A week goes by and I am told by *** *** customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with ***On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows;
Dear ***, Thank you for choosing Dell
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
I ordered preorder gamesusing a $gift card First game was damage in shipping, but Dell refused to exchange in timely fashion or refund
I ordered the games in September Using $Dell gift card for part of the payment Fedex delivered the first game on 10/20, but the game was damaged in shipping It was shipped unprotected in an envelop, and the disk was damaged I refused the shipping and gave the package back to Fedex driver I called Dell to get replacement, but was told the game would not arrive until after 7-business days The only reason I paid $for this game was because of the "pre-release" before 10/ After 10/21, I could buy it from any store locally for half the price Dell also told me that they would not refund me, because the gift card already expired A week later, on 10/27, Dell call me and told me that they could not process the replacement for the damaged game, because part of the order is for another game that is not going to release until
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
I have only filled Revdex.com complaints in my life and both have been with DellI bought a TV on a black friday dealI waited and waited and then they mysteriously canceled my order without telling meSince it is impossible to navigate through their crap automated serviceMy C
r is ***
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing
Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence
Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
Customer Service / Delivery Issues
I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile
*** *** *** *** *** ** ***
I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
I ordered a product from Dell on 12/9/16, never received it; contacted them again in Feb in regards to said product not received; they sent it out via email and I was instructed to create a 'dell digital locker' etc.etc and i'd be able to download said product of services from there I did create that and when I was attempting to download the product; received an error message from their website: "sorry, you are cannot download this file" I then was frustrated, contacted Dell and requested a refund of items that I am now being billed for and put into collections for
They have been giving me nothing but harrassing calls and refusing to refund my Dell business Credit for the products or services that I never receivedin the amount of $371.86, plus additional late fees and interestthis is not good business practice and I politely requested my refund; and as of today 3/23/had not yet received it
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
I purchased a premium laptop from Dell to help run my businessAfter months of use, the battery has swollen and is at risk of leaking or possibly even catching fireI contacted Dell support, but the only option I was given was to live without a computer for weeks while they fixed itI doubt any small business can survive these days for that long without a computer, so this is obviously not a viable solution
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
I'm having a problem with my computer connecting to sites and going really slowthe computer was purchased on July 7th but according to their system the warranty ended last yearIt was told to me that if I had proof of purchase showing the purchase date so they can see that it is still under warranty that they can fix itI told them I had proof and now it is told to me to contact the store I purchased it from so they can extend the warrantyThe store has nothing to do with this and they told me to contact dellI have been getting the roundaround since last week and my warranty is almost up and I still have a computer that isn't working properly
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation
The first shipment went back to DELL I did not receive it as it had an incorrect zip code
I needed the first shipment but the representative would NOT call fedex and give them the correct information
THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!!
I am so disappointed in the Dell Customer Service
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
I purchased a laptop in computer online I placed my order on May 13th of this year The laptop was delivered on May 24th I was supposed to get a percentage on my order price in an eRewads rebate I have talked to customer service already about thisThey told me that I would have the eReward emailed to me by 5-26-I called Dell today and talked to a lady the first time She refused to help me and kept telling me to call back on Monday I asked to talk to a supervisor and she kept arguing with me and then hung up I called back and this time I talked to a Gentleman He was willing to try and sell me a computer but when I asked to talk to a supervisor he said they were all off and that he was just a switchboard operator He then hung up on me when I asked for the supervisor againI told them that I would contact the Revdex.com and was told to go right ahead and do that When I told them I should pack up the computer and send it back I was told to do that also
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem
At that point I am told to contact dell and get a replacement A week goes by and I am told by *** *** customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with ***On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows;
Dear ***, Thank you for choosing Dell
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com