In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro
When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black
6/22/2017: Delivered from Dell
*DELL'S REPAIR CENTER'S ACTIVITY*
2/7/2018: Repair date...Unable to access siscreen
Repair details: Replaced-*Hard Drive & *Main Logic Board
*Reinstalled Operating System
Dispatch#: *** Service Tag#: ***
PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center
Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/
3/13/2018: Service Date...Dell agreed to replace defective BACK
panel after reviewing photos requested of me & much debating!
Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
I bought my Dell over a year agoSince then I have been getting calls from "The Dell Customer Support Center) trying to get me to pay them money and when I tell them it is a scam, I have has terrible sexual things said to me, by a Dell employeseAt first I blocked all call from the customer service and there was peaceI have since had to use customer service over and over again so and had to unblock the calls If it was once in a while I could Ignore itIt happens daily, sometimes two or three times a dayI have called and complained over and over to no availI have asked for customer service in the US and they keep sending me to IndiaThe final straw when I called for a manager and was given the phone number to the scam! I am consistently being harassed by these men working for Dell and I can't get anyone in India to listen or to stop these menPlease help! The biggest problem is the computer keeps breaking and they have to manually tap into my computer to resolve the issue,
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
Bought a laptop and was told that it had a one year full warranty From the time of purchase the battery would go dead after about minutes of being on Then with no warning the screen went black and white Spoke with Dell and was advised to sent to them and then was contacted and told that the computer had been jumped up and down on and I don't think a and year old would put computer in floor and jump on it and since we have no small family members we know for sure this did not happen If Dell can prove that we did this I ask them to do it
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.communit
I bought a Dell Inspiron laptop from Best Buy in June
Suddenly on Jan 10th 2018, the laptop screen that attaches to the bottom part of the laptop via attachments, the right side attachment came off and the bolts popped out without any dropping of the laptop
I google about this issue and many others are also having the same issue Here is the link to one of the other folks who had this same issue
***
I called Dell support and they spoke to me for minutes and disconnected Then I chatted with them and they said that I would have to pay for this to be fixed and that it is not under warrantee
How is this not under warrantee when it just popped out on its own without dropping the laptop
This needs to be fixed by Dell free of charge since this is a product issue
I will never purchase computers, printers or any other electronics from Dell Computers ever againIn I purchases computers for my office and had no problemsToday I called to purchase a new printer that was compatible with my Inspiron I made the call at 9:AM this morning and it is now 5:PM and I have just finished upThere customer service is horribleYou cannot understand a word they say and the phone line was not clearIt was hard to hear and I had to repeat myself time so they could understand what was saidThey put you on hold about every minutes to check on something and you stay on hold each time for about minutesAfter I got done talking with the salesperson he sent me to a secondary verification person would started all over again asking me the same questions I had just gone over with the salespersonThen after hours in second verification they told me they will call me in days to go over the terms and conditions with yet another person and departmentI said NO! I have no more time to spend on thisEmail me the terms and conditions and we will do it now or I will cancel my order! They did send over what I needed and I sent it back and so I hope I get my orderIt was the worst customer service experience I have ever hadPLEASE LET DELL COMPUTERS KNOW THEY HAVE LOST A CUSTOMER FOR LIFE! NEVER AGAIN!
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag ***
I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late
After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop
The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one
The original laptop was never fully functional, had issues with wifi connectio
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund
>Service Request Number ***
>This credit will be issued to your original form of payment You should see this credit within calendar days
On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund
Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of *** *** stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of *** *** *** stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and *** *** *** ap
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case(*** ***) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
My name is *** ***, I am employed by Attorney *** ***The earlier part of this year we purchased a Dell laptop (tag# ***) strictly for taking to court/jail for watching DVD's pertaining to criminal casesImmediately after opening and putting a DVD in, it would not play or even recognize a disc was in the laptopWe got our in house tech guy to look at it, he said it was a faulty optical disc player, and contacted Dell to send another and he would install itWe received it, repaired it, and it still would not workOur tech guy contacted Dell to tell them we needed to send the laptop back to be repaired or replacedSomeone from Dell told him to send it to the repair center in ***, ***I sent it, and after about a month of not hearing anything I called to check the progress, and they had no record of receiving our computerSometime during this week they found it and said repairs would be expedited and they would get it to us by the following MondayIt
I *** *** * *** *** *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
Horrible customer service
I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is ***
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro
When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
6/13/2017: Ordered from *** Dell 24" Touch All-in-One PC 6GB RAM 1TB HDD - Black
6/22/2017: Delivered from Dell
*DELL'S REPAIR CENTER'S ACTIVITY*
2/7/2018: Repair date...Unable to access siscreen
Repair details: Replaced-*Hard Drive & *Main Logic Board
*Reinstalled Operating System
Dispatch#: *** Service Tag#: ***
PROBLEM/ISSUE: EMPLOYEE ERROR...BACK panel damaged/marred (or unnecessarily replaced)...it was NEW!!! The manufacturer's clear protective plastic fell off only 2-weeks prior to being shipped to Dell's Repair Center
Also, Dell's Repair Center failed to return: ADPT.AC.65W.LTON.3P.L6.4.5MM & CORD.PWR.125V.2.5A.1M.C5.US, but did mail them to me on 2/20/
3/13/2018: Service Date...Dell agreed to replace defective BACK
panel after reviewing photos requested of me & much debating!
Repair details: REPLACED- *Plastics, *LCD Panel, & *Hard Drive
I bought my Dell over a year agoSince then I have been getting calls from "The Dell Customer Support Center) trying to get me to pay them money and when I tell them it is a scam, I have has terrible sexual things said to me, by a Dell employeseAt first I blocked all call from the customer service and there was peaceI have since had to use customer service over and over again so and had to unblock the calls If it was once in a while I could Ignore itIt happens daily, sometimes two or three times a dayI have called and complained over and over to no availI have asked for customer service in the US and they keep sending me to IndiaThe final straw when I called for a manager and was given the phone number to the scam! I am consistently being harassed by these men working for Dell and I can't get anyone in India to listen or to stop these menPlease help! The biggest problem is the computer keeps breaking and they have to manually tap into my computer to resolve the issue,
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
Bought a laptop and was told that it had a one year full warranty From the time of purchase the battery would go dead after about minutes of being on Then with no warning the screen went black and white Spoke with Dell and was advised to sent to them and then was contacted and told that the computer had been jumped up and down on and I don't think a and year old would put computer in floor and jump on it and since we have no small family members we know for sure this did not happen If Dell can prove that we did this I ask them to do it
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.communit
I bought a Dell Inspiron laptop from Best Buy in June
Suddenly on Jan 10th 2018, the laptop screen that attaches to the bottom part of the laptop via attachments, the right side attachment came off and the bolts popped out without any dropping of the laptop
I google about this issue and many others are also having the same issue Here is the link to one of the other folks who had this same issue
***
I called Dell support and they spoke to me for minutes and disconnected Then I chatted with them and they said that I would have to pay for this to be fixed and that it is not under warrantee
How is this not under warrantee when it just popped out on its own without dropping the laptop
This needs to be fixed by Dell free of charge since this is a product issue
I will never purchase computers, printers or any other electronics from Dell Computers ever againIn I purchases computers for my office and had no problemsToday I called to purchase a new printer that was compatible with my Inspiron I made the call at 9:AM this morning and it is now 5:PM and I have just finished upThere customer service is horribleYou cannot understand a word they say and the phone line was not clearIt was hard to hear and I had to repeat myself time so they could understand what was saidThey put you on hold about every minutes to check on something and you stay on hold each time for about minutesAfter I got done talking with the salesperson he sent me to a secondary verification person would started all over again asking me the same questions I had just gone over with the salespersonThen after hours in second verification they told me they will call me in days to go over the terms and conditions with yet another person and departmentI said NO! I have no more time to spend on thisEmail me the terms and conditions and we will do it now or I will cancel my order! They did send over what I needed and I sent it back and so I hope I get my orderIt was the worst customer service experience I have ever hadPLEASE LET DELL COMPUTERS KNOW THEY HAVE LOST A CUSTOMER FOR LIFE! NEVER AGAIN!
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag ***
I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late
After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop
The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one
The original laptop was never fully functional, had issues with wifi connectio
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund
>Service Request Number ***
>This credit will be issued to your original form of payment You should see this credit within calendar days
On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund
Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of *** *** stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of *** *** *** stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and *** *** *** ap
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case(*** ***) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
My name is *** ***, I am employed by Attorney *** ***The earlier part of this year we purchased a Dell laptop (tag# ***) strictly for taking to court/jail for watching DVD's pertaining to criminal casesImmediately after opening and putting a DVD in, it would not play or even recognize a disc was in the laptopWe got our in house tech guy to look at it, he said it was a faulty optical disc player, and contacted Dell to send another and he would install itWe received it, repaired it, and it still would not workOur tech guy contacted Dell to tell them we needed to send the laptop back to be repaired or replacedSomeone from Dell told him to send it to the repair center in ***, ***I sent it, and after about a month of not hearing anything I called to check the progress, and they had no record of receiving our computerSometime during this week they found it and said repairs would be expedited and they would get it to us by the following MondayIt
I ordered an Alienware Rat Dell online.But it was delayed again and againI need to ship my laptop asap
my order number ***
I *** *** * *** *** *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
Horrible customer service
I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is ***