After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inpiron Dell, Purchase ID No *** My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give
, Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is *** wasting money on operators if they have an automated system that could wrap my call in the first place?
When I finally talk to somebody in the sales department, they do not take the t
My wife purchased a Dell Computer service tag # *** for me on 1/31/from Dell online, order# ***The computer arrived in first week of February
Since then I have had the following issues:
February 8, 2018, called tech support who identified/fixed issues
SR# ***
March 9, called tech support to identify/fix software & hardware issues
SR ***
August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# ***
August 8, received alert from Dell Support Assist software “Error 2000-0511”,
Validation ***, “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with *** ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I have gift cards I purchased from Dell totaling $in These are prepaid physical gift cards and do not expire I have never used them However, when I recently tried to use them on the Dell website, the gift card numbers were invalid A quick google search will show that there are many upset Dell customers who have encountered the same problem, yet Dell has been very slow or unresponsive in resolving this issue I had already contacted their customer care support center several times already about this issue and each customer service representative, who appear to be overseas, has a different reason and will not re-issue the gift cards with a working gift card number
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through
Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday
Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates
I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
I got my laptop as my high school graduation giftI was very careful with itA few months in, I started facing problems with the computer and I called the warranty teamI was told that my warranty was valid till august 4th Being a college student I decided to wait till summer to send my laptop in for repairWhen I called them, they started telling me that my laptop was not under warrantyAfter arguing with them for over to hours and being transferred between their many departments to whom you have to explain the whole situation too, they finally agreed to take the laptop in for repairI sent the laptop in and I got a call saying that my laptop which was still in operable had many problems such as the motherboard being broken and many others things that have refused to tell usWe have requested for a written record of everything that was broken which was not givenI waited about days waiting for my laptop to get returned and when it wasn't, I called themThey said
The laptop I got as a gift for my girlfriend started having audio issues about a month agoIt was what I feel like now is a pretty common no audio device detected error with the white x and red circle over the speaker in the toolbar
I spent a couple of days trying to fix it and tried literally everythingI updated/reinstalled drivers, checked running services, added legacy hardware via device manager and even did a full system restore back to factory settings to no avail before giving it up and sending it back to dell
I just got it back today with a letter stating they replaced the daughter board, cables, main logic board, speaker and reinstalled the operating systemIt also states they tested the system for full functionality but guess what, it has exactly the same issue as when I sent it in, and they've had it for weeks
I called tech support and was on the phone for about an hour and a half, with them trying to get me to jump through the hoops of troubleshooting even
Ordered TV on 12/(order# ***) and was supposedly shipped on 12/via CEVA Logistics (tracking# ***)Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
I had purchased a dell Printer *** in April of through ***This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working
I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue
Please refer to many others in the same boat as mine
***
I had also called *** for support, but normally after days of purchase they normally refer to the Vendor
Sincerely,
*** ***
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by ***@dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/
Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day
Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I submitted the refund request days ago and was told that I should be able to receive the refund within 5~business daysBut still I have not received the refundI just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####So I didI called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me
Dell Purchase ID: *** - Inspiron Gaming (Intel) -
The above information is my purchase order and the computer I orderedI have in writing everything I am stating and can show proof of these issuesI purchased this computer on 5/19/It listed same day shipping if purchased before PM CSTAs of today, 5/25/that information is still listed on the websiteMy sales person said there was an issue, but the computer would ship on Monday 5/22/ I confirmed multiple times with the sales person that it would ship on Monday and was promised it would as this advertisement of shipping same day was a deciding factor into the purchase itself Since that point, the computer has not shipped and I've received conflicting information every day as to when the computer would ship or why it hasn't alreadyAt no point has Dell removed that information from their website or provided any reason why they advertise one thing and then do anotherDell has refused to provide
***Who the *** canceled my order??? I had chat with agent (*** *) on 2/22/: 12:32pm to NOT to cancel my order
But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on???
Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/7...***
Session: *** Dell ID#: ***
I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!!
***
Purchased a TV on 8/23/under order number *** which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: ***, purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2,
I am owed 7,Aadvantage miles from this transaction
After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inpiron Dell, Purchase ID No *** My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give
, Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is *** wasting money on operators if they have an automated system that could wrap my call in the first place?
When I finally talk to somebody in the sales department, they do not take the t
My wife purchased a Dell Computer service tag # *** for me on 1/31/from Dell online, order# ***The computer arrived in first week of February
Since then I have had the following issues:
February 8, 2018, called tech support who identified/fixed issues
SR# ***
March 9, called tech support to identify/fix software & hardware issues
SR ***
August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# ***
August 8, received alert from Dell Support Assist software “Error 2000-0511”,
Validation ***, “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with *** ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I have gift cards I purchased from Dell totaling $in These are prepaid physical gift cards and do not expire I have never used them However, when I recently tried to use them on the Dell website, the gift card numbers were invalid A quick google search will show that there are many upset Dell customers who have encountered the same problem, yet Dell has been very slow or unresponsive in resolving this issue I had already contacted their customer care support center several times already about this issue and each customer service representative, who appear to be overseas, has a different reason and will not re-issue the gift cards with a working gift card number
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through
Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday
Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates
I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
I got my laptop as my high school graduation giftI was very careful with itA few months in, I started facing problems with the computer and I called the warranty teamI was told that my warranty was valid till august 4th Being a college student I decided to wait till summer to send my laptop in for repairWhen I called them, they started telling me that my laptop was not under warrantyAfter arguing with them for over to hours and being transferred between their many departments to whom you have to explain the whole situation too, they finally agreed to take the laptop in for repairI sent the laptop in and I got a call saying that my laptop which was still in operable had many problems such as the motherboard being broken and many others things that have refused to tell usWe have requested for a written record of everything that was broken which was not givenI waited about days waiting for my laptop to get returned and when it wasn't, I called themThey said
The laptop I got as a gift for my girlfriend started having audio issues about a month agoIt was what I feel like now is a pretty common no audio device detected error with the white x and red circle over the speaker in the toolbar
I spent a couple of days trying to fix it and tried literally everythingI updated/reinstalled drivers, checked running services, added legacy hardware via device manager and even did a full system restore back to factory settings to no avail before giving it up and sending it back to dell
I just got it back today with a letter stating they replaced the daughter board, cables, main logic board, speaker and reinstalled the operating systemIt also states they tested the system for full functionality but guess what, it has exactly the same issue as when I sent it in, and they've had it for weeks
I called tech support and was on the phone for about an hour and a half, with them trying to get me to jump through the hoops of troubleshooting even
Ordered TV on 12/(order# ***) and was supposedly shipped on 12/via CEVA Logistics (tracking# ***)Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
I had purchased a dell Printer *** in April of through ***This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working
I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue
Please refer to many others in the same boat as mine
***
I had also called *** for support, but normally after days of purchase they normally refer to the Vendor
Sincerely,
*** ***
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Problem Description: HelloI placed the order on 9/Later, The next day, I was contacted by ***@dell.com to confirm my order detailsEver since, I have checked my order status online and I signed up for text notifications for itThis order has always had the status of confirmed and delivery date of 09/
Today, 09/I decided to contact Customer Support to find more information about my orderSince this order has not been shippedI was told that the payment could not be processedI talked to at least different representative, from different departments, both English and Spanish, Customer Care, Sales, Credit Card department, Fraud prevention, etcThey told me my order was on hold, but none of them could actually tell me whyAlthough, I was also told that I was going to be contacted with more details during the day
Long story short, I can still see my order as "Confirmed"and same expected delivery date but They just decided to send an email and say that they
I submitted the refund request days ago and was told that I should be able to receive the refund within 5~business daysBut still I have not received the refundI just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####So I didI called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me
Dell Purchase ID: *** - Inspiron Gaming (Intel) -
The above information is my purchase order and the computer I orderedI have in writing everything I am stating and can show proof of these issuesI purchased this computer on 5/19/It listed same day shipping if purchased before PM CSTAs of today, 5/25/that information is still listed on the websiteMy sales person said there was an issue, but the computer would ship on Monday 5/22/ I confirmed multiple times with the sales person that it would ship on Monday and was promised it would as this advertisement of shipping same day was a deciding factor into the purchase itself Since that point, the computer has not shipped and I've received conflicting information every day as to when the computer would ship or why it hasn't alreadyAt no point has Dell removed that information from their website or provided any reason why they advertise one thing and then do anotherDell has refused to provide
***Who the *** canceled my order??? I had chat with agent (*** *) on 2/22/: 12:32pm to NOT to cancel my order
But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on???
Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/7...***
Session: *** Dell ID#: ***
I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!!
***
Purchased a TV on 8/23/under order number *** which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: ***, purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2,
I am owed 7,Aadvantage miles from this transaction