I am due a refund of $from dellDell continues to tell me that the refund has been mailed but I have not received the refundThis has been going for about weeksMy account with dell is paid in full and is closed, I accidentally overpaid and would like the funds returned to me
I purchased a usb recovery diskThey sent the wrong oneAfter several complaints they sent a CD that they said would work even if the hard drive was replacedThe cd did not work either I've been called a liar since I didn't keep a record of every call madeI've talked to the regular rep in India, his manager, the escalation team in India and then I was told the Global escalation team would call in hoursnot holding my breath! This machine has been unusable for 3+ years
I purchased Dell Laptops Insprion - along with extended warranties -
both laptop have failed the same way
the left hinge separates and eventually fails
Dell claims that is an out of warranty issue
and they do not cover the repair costs
I paid almost $to repair the 1st laptop
about months ago
and now my other laptop(exact same model) has the same issue
and again I am being asked to pay $for the repair
I have done a search with "dell insprion hinge issue" and there
seems to be a number of other customers experiencing the same issue
There is also a msg on Dell Customer Service site stating that this problem
is caused by not opening the cover correctly which I believe is not the case
as I have been using laptops for more than years and never
has a similar problem
I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair
and requiring customers to pay to have repaired
Can some review this issue and l
Dell has had a promotion advertised on TV on the internet and a lot of places currently about if you buy a TV you will receive a Promotional Gift Card That's what got me to look into buying a TV from Dell After purchasing this TV they informed me that it will be 10-days before I receive the gift card via email I did in fact receive the gift card with the digit card number and Pin number When I went to make a purchase the card # says invalid card I figured it wasn't a big deal and I could call in and get help from someone with Dell and they would be able to fix itWell it seems like no one at Dell knows what to do and keeps transferring or telling me to call a different number They gave me about different numbers to callEach ending in the same result they are unable to help meI even try to speak with a manager but they do not get themThey say manager is unavailable at this time This is very frustrating because all I want is help to get what was promised fro
I returned an item to Dell on August 10,2018, and the Dell order number was ***Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number ***The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
I received my new laptop XPS via delivery on May 26, It has been a disastrous experience from the beginning as the laptop is defective I have called Dell Technical Support many times; my first call was to resolve a wireless issue the end of August Since then, I have had an onsite visit from a Dell Technician to resolve my laptop issues; he removed and replaced my hard drive with a new one on September 27, 2017; unfortunately to no avail A month later, the laptop did not recognize the hard drive that the technician installed
Dell advised me to ship my laptop to them for repairsMy laptop was shipped on November 9, At that time, I only had my laptop for a little over months Dell worked on my laptop for three weeks Then I was told by Dell to pimy laptop from FEDEX, but when I got there it was not there Neither Dell nor FEDEX knew where the laptop was So I opened up a case with FEDEX; Open Case# Finally my laptop was found, but as of to
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December
We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything?
Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I purchased a Dell Accessory on January 5th of The Item is " 470-ABQN Dell Adapter-USB-C to HDMI/VGA/Ethernet/USB DA200"Two of the functions of this device has stopped workingConsidering the accessory is under warranty till Janof I called technical support for resolutionThey transferred me to customer careThey told it needs to be handled by accessory salesThey transferred me to accessory exchange sales team and then back to customer care who transferred me to technical supportAfter minutes on line and phone transfers the technical support wanted to transfer me back to customerWhich at that point I said NO
My laptop which is under warranty broke Dell sent a new hard drive It didn't fix the problem so I sent it to them and they repaired it and sent it back It worked for less than a week and broke again They said it could not be sent back to them because I never sent back my old hard drive I explained that it had all my data on it and I did not having a working computer to transfer it to until they fixed my laptop Several Dell representatives understood and agreed that made sense Dell spent weeks telling me they needed approval to repair it again I never got approval but a Dell representative sent me a UPS label to send it back When I called for a status report they did not believe I had authorization to send it back and made me prove it was their employee that sent me the label Now they lost my computer and said they would send me a replacement in 24-hours It has been several weeks and they still have not authorized a laptop to be sent to me They continue to tel
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world
I am a *** ***, *** *** (*** ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed ** *** ** *** *** *** dealing with Dell it would not look good for dell on the news
Delay delivery of a XPS laptop for about one weekI have called three times, but each time the rep just tell me the delivery status will be updatedBut it has not been updated at all
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, *** ***, from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: *** and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
I purchased a new color laser printer, model C2665dnf, on Jan 28, My printer is a "lemon" and I have encountered a terminal problem every pages or so All functions become non-functional so no aspect of my printer is usable (note: At this time fewer the pages have ever been run so it is essentially still new.) Dell did made several attempts to resolve the issues but the printer continued to fail again and again after every pages or so The last attempt to make a repair was Jan 5, On April 18, my printer failed again with the same problem However, this time Dell denied to provide any support since my warranty expired Jan 31,
Dell has never fully or sufficiently repaired my printer in a good workmanship like manner It is unfair for them to now deny support just because they "bandaged" it together to get past my warranty date To me that is a and deceptive trade practice
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all
I am due a refund of $from dellDell continues to tell me that the refund has been mailed but I have not received the refundThis has been going for about weeksMy account with dell is paid in full and is closed, I accidentally overpaid and would like the funds returned to me
I purchased a usb recovery diskThey sent the wrong oneAfter several complaints they sent a CD that they said would work even if the hard drive was replacedThe cd did not work either I've been called a liar since I didn't keep a record of every call madeI've talked to the regular rep in India, his manager, the escalation team in India and then I was told the Global escalation team would call in hoursnot holding my breath! This machine has been unusable for 3+ years
I purchased Dell Laptops Insprion - along with extended warranties -
both laptop have failed the same way
the left hinge separates and eventually fails
Dell claims that is an out of warranty issue
and they do not cover the repair costs
I paid almost $to repair the 1st laptop
about months ago
and now my other laptop(exact same model) has the same issue
and again I am being asked to pay $for the repair
I have done a search with "dell insprion hinge issue" and there
seems to be a number of other customers experiencing the same issue
There is also a msg on Dell Customer Service site stating that this problem
is caused by not opening the cover correctly which I believe is not the case
as I have been using laptops for more than years and never
has a similar problem
I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair
and requiring customers to pay to have repaired
Can some review this issue and l
Dell has had a promotion advertised on TV on the internet and a lot of places currently about if you buy a TV you will receive a Promotional Gift Card That's what got me to look into buying a TV from Dell After purchasing this TV they informed me that it will be 10-days before I receive the gift card via email I did in fact receive the gift card with the digit card number and Pin number When I went to make a purchase the card # says invalid card I figured it wasn't a big deal and I could call in and get help from someone with Dell and they would be able to fix itWell it seems like no one at Dell knows what to do and keeps transferring or telling me to call a different number They gave me about different numbers to callEach ending in the same result they are unable to help meI even try to speak with a manager but they do not get themThey say manager is unavailable at this time This is very frustrating because all I want is help to get what was promised fro
I returned an item to Dell on August 10,2018, and the Dell order number was ***Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number ***The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
I received my new laptop XPS via delivery on May 26, It has been a disastrous experience from the beginning as the laptop is defective I have called Dell Technical Support many times; my first call was to resolve a wireless issue the end of August Since then, I have had an onsite visit from a Dell Technician to resolve my laptop issues; he removed and replaced my hard drive with a new one on September 27, 2017; unfortunately to no avail A month later, the laptop did not recognize the hard drive that the technician installed
Dell advised me to ship my laptop to them for repairsMy laptop was shipped on November 9, At that time, I only had my laptop for a little over months Dell worked on my laptop for three weeks Then I was told by Dell to pimy laptop from FEDEX, but when I got there it was not there Neither Dell nor FEDEX knew where the laptop was So I opened up a case with FEDEX; Open Case# Finally my laptop was found, but as of to
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December
We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything?
Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I purchased a Dell Accessory on January 5th of The Item is " 470-ABQN Dell Adapter-USB-C to HDMI/VGA/Ethernet/USB DA200"Two of the functions of this device has stopped workingConsidering the accessory is under warranty till Janof I called technical support for resolutionThey transferred me to customer careThey told it needs to be handled by accessory salesThey transferred me to accessory exchange sales team and then back to customer care who transferred me to technical supportAfter minutes on line and phone transfers the technical support wanted to transfer me back to customerWhich at that point I said NO
My laptop which is under warranty broke Dell sent a new hard drive It didn't fix the problem so I sent it to them and they repaired it and sent it back It worked for less than a week and broke again They said it could not be sent back to them because I never sent back my old hard drive I explained that it had all my data on it and I did not having a working computer to transfer it to until they fixed my laptop Several Dell representatives understood and agreed that made sense Dell spent weeks telling me they needed approval to repair it again I never got approval but a Dell representative sent me a UPS label to send it back When I called for a status report they did not believe I had authorization to send it back and made me prove it was their employee that sent me the label Now they lost my computer and said they would send me a replacement in 24-hours It has been several weeks and they still have not authorized a laptop to be sent to me They continue to tel
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world
I am a *** ***, *** *** (*** ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed ** *** ** *** *** *** dealing with Dell it would not look good for dell on the news
Delay delivery of a XPS laptop for about one weekI have called three times, but each time the rep just tell me the delivery status will be updatedBut it has not been updated at all
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, *** ***, from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: *** and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
I purchased a new color laser printer, model C2665dnf, on Jan 28, My printer is a "lemon" and I have encountered a terminal problem every pages or so All functions become non-functional so no aspect of my printer is usable (note: At this time fewer the pages have ever been run so it is essentially still new.) Dell did made several attempts to resolve the issues but the printer continued to fail again and again after every pages or so The last attempt to make a repair was Jan 5, On April 18, my printer failed again with the same problem However, this time Dell denied to provide any support since my warranty expired Jan 31,
Dell has never fully or sufficiently repaired my printer in a good workmanship like manner It is unfair for them to now deny support just because they "bandaged" it together to get past my warranty date To me that is a and deceptive trade practice
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all