On 11/18/I received an item I purchased from Dell's website that was not as advertisedI returned the item and they acknowledge receiving itI was told in an e-mail from their customer support agent "A credit for $ has been posted to your original mode of payment on 15th December 2015"My issue is that there were two forms of payment used and one has not been refunded$was paid using a Dell gift card and the remainder was paid with my Dell charge accountThe charge account was not negatively impactedHowever the gift card has yet to be refundedI've contacted the agent assigned to my complaint numerous times and his reply is usually the sameHe tells me the issue has been escalated to a specific gift card team and that they're working on itIts been almost two months with no resolution
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
Dear Revdex.com,
I placed an order (order #Order Number: ***) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # ***)It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment
Sincerely,
*** ***
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor
Dell computer Serial # *** was purchased from Dell and according to the web-site, *** the computer is Windows ready After my upgrade to Windows 10, I have been receiving multiple alerts and video crashes The Windows Event Viewer shows the error message Display driver amdkmdap stopped responding and has successfully recoveredWhen I looked at AMD, *** they say the Video adapter is not supported in Windows
I spoke with Dell Technical Support via the chat and I was told We can only replace a part if it is defective or malfunctioning I explained it is malfunctioning, however I was directed to Customer Support at ###-###-#### to get a replacement I spent hours on hold / speaking with multiple departments at Dell Customer Support with no resolution
I purchased a Dell 17" Laptop AMD Quad Core 8GB RAM 1TB HDD in October of from QVC - for about $months later the hard drive failed, RAM died and the mortherboard failed as well Dell wouldn't do anything to help me, other than to tell me to buy a new laptop! Well I did, I bought a 17" HP to replace this POS - I was told by Geek Squad if my laptop was at least years old they could see one of these things happening, but at months to have all three fail at the same time is unheard of STAY AWAY from buying any Dell laptops, they take your hard earned money and do NOTHING to assist you when their product fails
I purchased a TV from Dell.com in November with order number of ***I should get a $Dell gift card from this orderHowever, I never received a valid $Dell gift card as of now, even though I made more than calls with Dell customer serviceDell customer service told me that they sent the gift card to the wrong email address, but this is not my problemIf Dell does not send me this $gift card to my email address, I consider it is a fraud and I reserve the right to sue Dell
Ordered a laptop on 11/25/Repeatedly received emails delaying delivery, dell canceled original order and created new order numberRepeatedly left messages at contact number provided in email and calls were not returnedCanceled order by phone 12/14/Dell charged account for product 12/20/causing multiple charges to my account for an order I canceled
They sold me a hard drive for computer that they sold me and the computer doesn't even accept another hard drive and because of severe illness I wasn't able to return in the day period which they usually refundBut they should take into account their salesperson sold me a item that my computer which I purchased from them didn't even accept the partI had a professional person to install the memory that I purchased and he was going to install the hard drive but there is no spot for it I have been a customer with Dell since and this is no way to treat long standing customersThey have issues with customer serviceIf this isn't taken care of once I get this paid for I will never purchase another Dell product, never
On October 7th 2016, I placed an order and paid for a Logitech CHD Webcam and the Dell AXUniversal Serial Bus 1.2W Stereo Speakers for my recently purchased Dell desktop computer systemThe order #***/Purchase ID #*** on their website showed that these items would be delivered by October Since November 2016, I have called three times and spent over total hours on the phone trying to establish what was going on with my order Each phone call gave me a different reason why my order was not fulfilled and requested that I give them a little more timeToday, this third time I contacted them, I decided I have had enough and am filing this complaint to help motivate them to get to the bottom of this issue
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Purchased a refurbished laptop that had issues with crashes out of the boxIt was shipped poorly, loose behind single thin cardboard boxI contacted support about the laptop months after receiving it, it was too late for a return so I sent it in for repairs as I had a year warrantyRepairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$for repairsThe laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it satThe damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agentWhen I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himselfDell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know
About a month ago I bought a Dell laptop through my college who ordered the laptop for meI picked it up from campus and took it homeI noticed that the computer had a noticeable crackling noise coming from it so I contacted Dell to get a replacementI did not have the computer for long so I new I would still be able to get an exchange for itWhen I contacted them I was told I could not get an exchange because the system was days oldBut I had owned the computer for just one weekCustomer service told me I could send in the computer for repair but they did not fix the problemI received the computer back with the annoying noise still stuck with itI believe I should have gotten a replacement for the computer since the computer was not in my procession for more then a weekOn top of this it took an entire month of contacting customer service at Dell to fix the problem which was not fixed at the end
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment
On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
Dell owes me three PHYSICAL Sony PlayStation Plus month membership cards from an order They have not sent them despite repeated emails saying they will
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
On 11/18/I received an item I purchased from Dell's website that was not as advertisedI returned the item and they acknowledge receiving itI was told in an e-mail from their customer support agent "A credit for $ has been posted to your original mode of payment on 15th December 2015"My issue is that there were two forms of payment used and one has not been refunded$was paid using a Dell gift card and the remainder was paid with my Dell charge accountThe charge account was not negatively impactedHowever the gift card has yet to be refundedI've contacted the agent assigned to my complaint numerous times and his reply is usually the sameHe tells me the issue has been escalated to a specific gift card team and that they're working on itIts been almost two months with no resolution
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I ordered a work station from Dell, which included a Precision Workspace, 3620, Medium Tower, Display, 23, UZ2315H, along with a 2T External Hardrive, Speakers, Mouse and programsI spent $1600, and have yet to be able to get the correct cord to fit for display to the workspaceI have made attempts and tonight on 6/5/for mins to still NOT get my cord, and to be told that there is not a compatible cordI also have e-mail correspondence of DELL asking me what cord do I need? This was ordered on 5/24/2017, and four attempts for a cord that does not exist! So now, I was sold a monitor that isn't even compatible with the unit boughtThis is a business and this has set me behind over a week! almost two! This is absolutely unacceptable! I want this made right, because I bought another computer/laptop in Jan and was damaged and had to be sent back, so I have spent $with DELL this year, to learn the hard way, what a disappointment.! I would never refer you to any business nor
Dear Revdex.com,
I placed an order (order #Order Number: ***) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # ***)It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment
Sincerely,
*** ***
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor
Dell computer Serial # *** was purchased from Dell and according to the web-site, *** the computer is Windows ready After my upgrade to Windows 10, I have been receiving multiple alerts and video crashes The Windows Event Viewer shows the error message Display driver amdkmdap stopped responding and has successfully recoveredWhen I looked at AMD, *** they say the Video adapter is not supported in Windows
I spoke with Dell Technical Support via the chat and I was told We can only replace a part if it is defective or malfunctioning I explained it is malfunctioning, however I was directed to Customer Support at ###-###-#### to get a replacement I spent hours on hold / speaking with multiple departments at Dell Customer Support with no resolution
I purchased a Dell 17" Laptop AMD Quad Core 8GB RAM 1TB HDD in October of from QVC - for about $months later the hard drive failed, RAM died and the mortherboard failed as well Dell wouldn't do anything to help me, other than to tell me to buy a new laptop! Well I did, I bought a 17" HP to replace this POS - I was told by Geek Squad if my laptop was at least years old they could see one of these things happening, but at months to have all three fail at the same time is unheard of STAY AWAY from buying any Dell laptops, they take your hard earned money and do NOTHING to assist you when their product fails
I purchased a TV from Dell.com in November with order number of ***I should get a $Dell gift card from this orderHowever, I never received a valid $Dell gift card as of now, even though I made more than calls with Dell customer serviceDell customer service told me that they sent the gift card to the wrong email address, but this is not my problemIf Dell does not send me this $gift card to my email address, I consider it is a fraud and I reserve the right to sue Dell
Ordered a laptop on 11/25/Repeatedly received emails delaying delivery, dell canceled original order and created new order numberRepeatedly left messages at contact number provided in email and calls were not returnedCanceled order by phone 12/14/Dell charged account for product 12/20/causing multiple charges to my account for an order I canceled
They sold me a hard drive for computer that they sold me and the computer doesn't even accept another hard drive and because of severe illness I wasn't able to return in the day period which they usually refundBut they should take into account their salesperson sold me a item that my computer which I purchased from them didn't even accept the partI had a professional person to install the memory that I purchased and he was going to install the hard drive but there is no spot for it I have been a customer with Dell since and this is no way to treat long standing customersThey have issues with customer serviceIf this isn't taken care of once I get this paid for I will never purchase another Dell product, never
On October 7th 2016, I placed an order and paid for a Logitech CHD Webcam and the Dell AXUniversal Serial Bus 1.2W Stereo Speakers for my recently purchased Dell desktop computer systemThe order #***/Purchase ID #*** on their website showed that these items would be delivered by October Since November 2016, I have called three times and spent over total hours on the phone trying to establish what was going on with my order Each phone call gave me a different reason why my order was not fulfilled and requested that I give them a little more timeToday, this third time I contacted them, I decided I have had enough and am filing this complaint to help motivate them to get to the bottom of this issue
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Purchased a refurbished laptop that had issues with crashes out of the boxIt was shipped poorly, loose behind single thin cardboard boxI contacted support about the laptop months after receiving it, it was too late for a return so I sent it in for repairs as I had a year warrantyRepairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$for repairsThe laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it satThe damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agentWhen I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himselfDell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know
About a month ago I bought a Dell laptop through my college who ordered the laptop for meI picked it up from campus and took it homeI noticed that the computer had a noticeable crackling noise coming from it so I contacted Dell to get a replacementI did not have the computer for long so I new I would still be able to get an exchange for itWhen I contacted them I was told I could not get an exchange because the system was days oldBut I had owned the computer for just one weekCustomer service told me I could send in the computer for repair but they did not fix the problemI received the computer back with the annoying noise still stuck with itI believe I should have gotten a replacement for the computer since the computer was not in my procession for more then a weekOn top of this it took an entire month of contacting customer service at Dell to fix the problem which was not fixed at the end
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment
On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
Dell owes me three PHYSICAL Sony PlayStation Plus month membership cards from an order They have not sent them despite repeated emails saying they will
I have received phone calls from multiple numbers saying that they are employees of Dell and identified notifications from my device indicating there is an errorWhen asked to confirm their affiliation, the callers provided my name, email address, phone number, and specific model numbersI am concerned that Dell is not securing my personal information, allowing scammers access and leaving me susceptible to preying I submitted online claims with Dell, and called Dell at least times to see how Dell will work to protect my informationI was forwarded to the wrong personnel who would handle this issue, and finally when I received the correct department, I was placed on the phone for two hours and then told to leave a voicemail I have yet to receive a call back from that number (business days later)
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation