I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered
Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock"
My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I purchased a new laptop computer from Dell.com on January 16, and received the laptop on January 20, I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow I took the laptop to let my brother in law who knows a lot about computers look at my new laptop He said the laptop’s hard drive was running at 100% and there were no programs running I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it My husband spent hours today trying to see if he could return the defective laptop they told him they would not return it I have only used the laptop maybe times because it was frustrating it was so slow So now I have a new laptop that is defective and Dell will not return it The warranty is year I want a full refund! I
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
urchased Dell desktop computer in December this year Had issues with internet turning on/off and wireless keyboard to functioning properly numerous tech support sessions with Dell failed to fix problem Asked for superivsor and was told they would have to call me After return call attempts at time I speciified, finally gave up and sent computor back to Dell for repair They sent a shipping label, but no box Issues still not fixed Was told it was a Microsoft system issue and that was only covered for 3o days after purchase I told them I did not purchase the computer from Microsoft and that a day warranty was without conscience Who would buy a computer with a day warranty ? I will never buy another Dell and will warn everyone I know not to use Dell They just give you the old "foreign country" tech support run around
I purchased a Dell Inspiron all in one computer in mid February The camera stopped working on the computer three weeks later in March With my line of work, I do a lot of Skyping and video conferencing for my jobI am unable to do this now because the camera no longer works on the computerI have troubleshot the issue with Dell's tech support and the issue was not correctedI have sent the computer back to Dell TWICE for repair and the camera still does not workEach time Dell has sent the computer back to me with the camera not workingNow Dell wants me to send the computer back to them for a THIRD timeI have asked for a replacement or my money back and Dell has refused to complyThis is even after I reported the issue within the day window of when I purchased the itemThis is unfair to me as a paying customerI want a replacement or my money back
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb
Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty
A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
My wife purchased a high end laptop from DellWhen I opened my Christmas gift, the screen was damagedAfter a very lengthy phone coversation with Dell, I decided I wanted to return the unitI was told a manager would return my call which never didI sent emails (time stamped) that I wanted to return this poor quality unit, which was ignoredMy wife emailed another agent which she was also ignoredIt seems Dell wants the day return period to end so we cant return the unitVery unprofessional
Dell Laptop has been malfunctioning since was purposed close to a year agoI have contacted Dell on several occasions seeking a fix, repair, or replacementFor the past two months I have been talking with tech support to send a replacement partTech support suggested that I find which part needed to be replaced, despite my computer still being under warrantyI notified Dell of my GPU issues and they stopped responding for several weeksI again had to open another caseDell said it would take days to find a solutiondays later, Dell is still asking that I redo the same troubleshooting they have tried for months nowI have already given my shipping address, service code tag, etc., but the Tech Support is again asking for the same information I have providedIt seems that not only does Dell not know what the issue is with my device, but they seem to be stalling and refusing to replace my GPU or laptop
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with *** Valdez (***@DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow *** could not seem to locate them even though they were clearly shown on the original orderI was informed by *** that he would have to reinstate the ord
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product
I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that:
- the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted
- the suggestions became
-- replace the hard drive (done)
-- replace the hard drive again (!) and motherboard (done)
-- replace the hard drive AGAIN
each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use
- nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand)
- after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address
- the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup)
- I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me
I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below
Surendra, Raj, Advanced Resolution Group, "Supervisor"
Swaraj Raj, Advanced Resolution Group
Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it
I will add that, at least in my experience, the contractors who came out to replace the parts were great
I ordered a Inspiron series from dell in june with a warranty for year and got the computer a few days later and when I started using it on the first day there was a Blue Screen of Death , so I called dell telling them what was wrong and they said it was the network driver and they fixed it ( or so I thought)A Few weeks later in august I had School and When I Started using the computer the Wifi Dropped over and over and over and I had to keep calling them about this issue I have had to call more than or + Times and each time it work be in a way fixed but then start back again till I called again and they said it was the pci-e Wireless Card in the computer that was messing up , and then I called them again they updated the driver and the bios then it got worse I had to start using the Lan For internet , it worked for a while till that started messing up and now I cant use that Computer for internet at all and I called them Again and they said to fix the issue wa
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered
Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock"
My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I purchased a new laptop computer from Dell.com on January 16, and received the laptop on January 20, I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow I took the laptop to let my brother in law who knows a lot about computers look at my new laptop He said the laptop’s hard drive was running at 100% and there were no programs running I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it My husband spent hours today trying to see if he could return the defective laptop they told him they would not return it I have only used the laptop maybe times because it was frustrating it was so slow So now I have a new laptop that is defective and Dell will not return it The warranty is year I want a full refund! I
I called in to attempt to use a rewards certificate and place an order, hours late and different hangups I have yet to resolve the issue
Purchased a laptop in November Since its arrival it has been back to Dell times for repairs (faulty screen upon arrival, bad motherboard, and now an unknown faulty part) The current repair is in need of a part(s) which Dell does not stock and currently does not have an ETA on its arrival Dell offered me a refurbished machine of a similar or better model The warranty on this machine is whatever remains on my warranty for the faulty laptop which is less than weeks So by time this refurbished machine arrives, I will have about week of warranty coverage If I were to purchase that exact machine, I would receive a year warranty I requested that I receive a year warranty on this refurbished machine since they have failed to prove me with a working product (the laptop has been in repairs times) They refused The service rep at Dell told me that I should be happy that my laptop worked in-between service calls I then spoke to a supervisor and when asked to spe
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
urchased Dell desktop computer in December this year Had issues with internet turning on/off and wireless keyboard to functioning properly numerous tech support sessions with Dell failed to fix problem Asked for superivsor and was told they would have to call me After return call attempts at time I speciified, finally gave up and sent computor back to Dell for repair They sent a shipping label, but no box Issues still not fixed Was told it was a Microsoft system issue and that was only covered for 3o days after purchase I told them I did not purchase the computer from Microsoft and that a day warranty was without conscience Who would buy a computer with a day warranty ? I will never buy another Dell and will warn everyone I know not to use Dell They just give you the old "foreign country" tech support run around
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price
I purchased a Dell Inspiron all in one computer in mid February The camera stopped working on the computer three weeks later in March With my line of work, I do a lot of Skyping and video conferencing for my jobI am unable to do this now because the camera no longer works on the computerI have troubleshot the issue with Dell's tech support and the issue was not correctedI have sent the computer back to Dell TWICE for repair and the camera still does not workEach time Dell has sent the computer back to me with the camera not workingNow Dell wants me to send the computer back to them for a THIRD timeI have asked for a replacement or my money back and Dell has refused to complyThis is even after I reported the issue within the day window of when I purchased the itemThis is unfair to me as a paying customerI want a replacement or my money back
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I ordered a dell monitor and had payed for itDell has that product but Dell canceled my order
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb
Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty
A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
My wife purchased a high end laptop from DellWhen I opened my Christmas gift, the screen was damagedAfter a very lengthy phone coversation with Dell, I decided I wanted to return the unitI was told a manager would return my call which never didI sent emails (time stamped) that I wanted to return this poor quality unit, which was ignoredMy wife emailed another agent which she was also ignoredIt seems Dell wants the day return period to end so we cant return the unitVery unprofessional
Dell Laptop has been malfunctioning since was purposed close to a year agoI have contacted Dell on several occasions seeking a fix, repair, or replacementFor the past two months I have been talking with tech support to send a replacement partTech support suggested that I find which part needed to be replaced, despite my computer still being under warrantyI notified Dell of my GPU issues and they stopped responding for several weeksI again had to open another caseDell said it would take days to find a solutiondays later, Dell is still asking that I redo the same troubleshooting they have tried for months nowI have already given my shipping address, service code tag, etc., but the Tech Support is again asking for the same information I have providedIt seems that not only does Dell not know what the issue is with my device, but they seem to be stalling and refusing to replace my GPU or laptop
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with *** Valdez (***@DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow *** could not seem to locate them even though they were clearly shown on the original orderI was informed by *** that he would have to reinstate the ord
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product
I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that:
- the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted
- the suggestions became
-- replace the hard drive (done)
-- replace the hard drive again (!) and motherboard (done)
-- replace the hard drive AGAIN
each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use
- nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand)
- after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address
- the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup)
- I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me
I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below
Surendra, Raj, Advanced Resolution Group, "Supervisor"
Swaraj Raj, Advanced Resolution Group
Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it
I will add that, at least in my experience, the contractors who came out to replace the parts were great
I ordered a Inspiron series from dell in june with a warranty for year and got the computer a few days later and when I started using it on the first day there was a Blue Screen of Death , so I called dell telling them what was wrong and they said it was the network driver and they fixed it ( or so I thought)A Few weeks later in august I had School and When I Started using the computer the Wifi Dropped over and over and over and I had to keep calling them about this issue I have had to call more than or + Times and each time it work be in a way fixed but then start back again till I called again and they said it was the pci-e Wireless Card in the computer that was messing up , and then I called them again they updated the driver and the bios then it got worse I had to start using the Lan For internet , it worked for a while till that started messing up and now I cant use that Computer for internet at all and I called them Again and they said to fix the issue wa
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order